Global Technical Project Manager Resume

SUMMARY:

Information Technology (IT) project professional with 15+ years’ customer service experience and success in planning, problem solving, and technical project management.
Excels in positions where meeting deadlines, prioritizing tasks, finding solutions and ensuring excellence with great accuracy are paramount.
Technical requirements analysis
Consulting with end clients
Project planning and conflict mitigation
both remote and in - person
Pre-sales technical design services
Strong written and verbal communication skills
Functional German written and verbal language

TECHNICAL SKILLS:

Microsoft, Windows XP, Windows 7, MSSQL 2000
MSSQL2003, Oracle 9i and 10g, Microsoft Office Suite
Windows NT 4.0, MS: DOS, MS Project, MS Visio, Dream Weaver
Powerpoint, XSLT, Clearcase, Clearquest, Auto: Cad, TCP/IP, LAN/WAN
Ethernet, Quicken, Quickbooks, PCAnywhere, Secure remote connectivity
Cisco VPN software, Netscape, Internet Explorer, Firefox, OS2, GAAP, HIPAA, FDA Class II, Epic, and MediTech

PROFESSIONAL EXPERIENCE:

Global Technical Project Manager

Confidential

Responsibilities:

Research and analyze legacy systems to mitigate delays to new installs and upgrades
Host internal meetings with stakeholders to evaluate projects and analyze risks
Prepare and provide to stakeholders detailed project roll-back plans
Maintain schedules, provide regular updates to stakeholders
Develop pre-install and post-install verification processes and procedures
Provide engineering teams with detailed issues from Test system dry-run
Evaluate test phase and final go-live decision for Production with stakeholders
Train customer Super Users, End Users and co-workers
Perform Controlled Delivery of new products
Success rate over 95% for Production upgrades with 25% less downtime
Verify and rewrite technical work instructions and documents
Create Professional Service quotes, administer Prof Serv. work process
Maintain customer correspondence for Prof Service work

Global Support Escalation Administrator

Confidential

Responsibilities:

Created a process to document and track customer requests for changes to Agfa Cardiovascular software products
Consulted regularly with Support, Product Management and Engineering to address their needs
Prioritize and respond to customers