SUMMARY:

• PMP and Scrum - certified (CSM and CSPO) with 12+ years of relevant experience
• Robust in agile transformation and coaching roles
• Creative self-starter with proven track record for migration of teams to Agile development
• Proficient with Agile Project Management tools (Rally, Jira, Confluence, Basecamp)
• Strong leadership skills in analyzing and managing risk, including mitigation, plans
• Solid Agile competence: backlog management, release planning, continuous integration, and automated testing
• Solid hands-on experience in Confidential CPDM
• Powerful ability to thrive in rapid development cycles with aggressive goals
• Past track record in remaining positive and solution-oriented in changing circumstances
• Expert communicator of technical and complex topics to audiences at any level

PROFESSIONAL EXPERIENCE:

Confidential - San Francisco, CA

Project Manager Consultant

Responsibilities:

• Manager and team leader on-line and mobile banking projects for major financial institution
• Coordinate efforts for cross functional project teams including Product Management, Application Development, QA, Build Engineering and Production Support
• Manage and reconcile project budgets, cost forecasting and variance tracking and analysis
• Develop and maintain project schedule in alignment with enterprise release roadmaps

Confidential - San Jose, CA

Project Manager

Responsibilities:

• Working with and leading cross-functional/globally dispersed teams toward successful development of products with ~$1MM budgets
• Project manager for new confidential, secure mobile payment products from scope development to execution, deployment, and final closure
• Tracked projects for time, quality and cost using MS Project and SharePoint
• Supported OTA Management projects for major telecom suppliers
• Identified and supported new business development opportunities
• Provided Corporate Video voiceover resources
• Onsite emergency office support

Confidential - Santa Clara, CA

Program Manager

Responsibilities:

• Delivered products through full Confidential CPDM Waterfall and Agile (CC/EC, AC, FCS, EOL) lifecycle
• Managed programs and products from business initiatives to products with ~$1MM development budgets
• Tracked product development for time, quality, and cost - reporting program results to PMO leadership
• Ensured all document management of program artifacts for auditing purposes
• Executed change requests as needed to ensure program alignment against delivery schedules
• Responsible for facilitating team meetings and program communication
• Collaborated with multiple business units to address program requirements and product dependencies

Confidential - Sunnyvale, CA

Project Manager

Responsibilities:

• Project Manager of Insights & Masterclasses project providing content for developer engagement
• Managed multiple third-party vendors for project deliverables, including budget, SME interviews, collateral management and brand approval
• Project Manager of Developer. Confidential .com refresh
• Delivered integration of systems including CMS, Wiki, Confidential Store and Salesforce to new platform
• Managed wireframe, branding and compliance issues and customer testing
• Managed 3rd-party developers, documentation, and business continuity components
• Provided BI for SDK downloads using Splunk and Clicky
• Actioned Bislr integration for Developer Experience resources
• Primary vendor management contact for all operational support resources
• Reported project metrics against Developer. Confidential product roadmap
• Managed external contractor resources
• General project manager of 15+ projects and content rollouts ( Confidential X) owned by Developer Relations Web team
• Continued to provide essential SFDC customization support for Confidential developer team
• Responsible for Web Team budget management

Confidential - Sunnyvale, CA

SD Developer

Responsibilities:

• Senior administrator of Confidential Salesforce environment
• Oversaw basic customization of SFDC environment while translating business requirements for custom development
• Managed material including process guides, screencast production, and user events
• Business Intelligence Project - Created automated monthly sales volume reporting on WP Devices
• Provided immediate critical issues management to rescue 50+ projects in FY2012
• Engineered Preload Delivery process - documented and conducted with stakeholder organizations worldwide

Confidential - San Mateo, CA

Project Manager / Business Analyst

Responsibilities:

• Managed multiple Service Cloud and Sales Cloud optimization and enhancement projects
• Delivered challenged or critical projects by addressing service, budgeting and deliverables issues
• Oversaw timelines, resources, budget and delivery management

Confidential - San Jose, CA

National Consulting Manager

Responsibilities:

• Account management of nationwide clients for integrated brand marketing projects
• Relationship and project manager for outsourced media vendors
• Developed and enhanced sales pipelines to grow lead generation and closed business
• Produced blog content at confidential

Confidential - San Jose, CA

Manager - Information Technology

Responsibilities:

• Managed two M&A IT projects to support business growth and change with minimal budget
• Managed and tested SEC/FINRA compliant BCP/Disaster Recovery Process
• Relationship manager for other IT resource vendors and external technology stakeholders
• Created customer-facing video content to support marketing operations (Please see ‘Presentations’)

Confidential, San Jose, CA

Project Manager / Systems Engineer

Responsibilities:

• Systems engineer, project and account management for multiple technology service accounts
• Managed 10-20 separate Exchange 2003 environments and ten additional hosted mail systems

Confidential, CA

Staff Engineer

Responsibilities:

• Managed Internet Operations hardware for Agile software development team
• Increased technology support capacity by managed outsourced desktop support vendors
• Created several web commercials for company

Confidential, Santa Clara, CA

Desktop Support/Systems Engineer

Responsibilities:

• Senior team member of Internet Operations Data Center supporting F500 technology company
• Managed Exchange 5.5 system for 2000 users / administered upgraded Exchange 2003 system
• Administered data protection for mid-size data center
• Managed enterprise-wide Windows XP-upgrade
• Key member of business disaster recovery team; engineered and documented SOX BCP process