SUMMARY

• Over 8+ years of experience in IT industry with expertise in Business Analysis, Business Process Modeling, Development and Data Modeling pertaining to Finance, Mortgage, Health care, E - Commerce, and Entertainment Industry.
• Experienced working with the development as well as the business side to create complete technical and functional specs.
• Gathering business requirements, application design, technical, and business writing and testing methodologies
• Software Development Life Cycle (SDLC) aspects such as Requirements Analysis, Design, Development, Testing, and Deployment
• Business process improvement projects using SharePoint and BizAgi BPM software
• RDBMS concepts and Entity Relationship (E-R) diagrams
• Use case diagrams, class diagrams, sequence diagrams, state diagrams and activity diagrams
• Requirements analysis
• Defect tracking and Bug Cycle
• Re-engineering, functionality enhancements, migration to new technology and value-addition of existing business solutions
• Synthesize results from Joint Application Development (JAD)
• Proposed alternative tasks, benefits, determined if qualitative/quantitative standards met and organized TQM ethics
• Customizing user defined fields
• Test case tracking and test case management
• Version control and Configuration management
• Application Lifecycle Management (ALM)
• White-Box / Black-Box testing
• Functional Testing / Integration / System Testing, Performance Testing, UAT, Regression Testing
• Healthcare Experience & Knowledge: HIPAA, EDI, ICD-9, ICD-10, HL7 ANSI X12 5010, ANSI X12 (medical claims), 835 (medical claim payments), 270 (eligibility enquiry), 271 (eligibility response), 276 (claim status), 277 (claim status response), 820 (enrollment), and 834 (premium payments)
• Medical Management Information Systems(MMIS), and National Provider Identification (NPI)
• Strong interpersonal and communication skills. Capable of working equally well in teams and as an individual. Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines, providing focused project management, and accurate and detailed business and system analyses.
• Medicare (Part A, B, C, D) and Medicaid Health Insurance Policies, Personal Injury Protection (PIP) insurance, billing experience with life and disability in health plans with thorough understanding of CPT coding, UCR, FS, HCFA-1500 and CMS-1500 claim forms and reimbursement forms

TECHNICAL SKILLS

Methodologies: SDLC, RUP, Agile, Waterfall, SCRUM, CMM, ISO 9001, Six Sigma

Business Modelling: Star UML, MS Visio

Requirements Management: Rational DOORS, RequisitePro, CaseComplete, TFS, HPQC

IBM Business Suite: Rational Unified Process (RUP), RequisitePro, ClearCase, ClearQuest, Rational Rose

Change Management & Version Control: Rational ClearCase and Microsoft SharePoint

Testing Tools: TestDirector, ALM, Black Box/White Box Testing, Functional Testing.

Project Management / Office Tools: MS Project, MS Office (Excel, PowerPoint, Word and Visio).Smart Sheet, BizAgi BPM

Domain: Mortgage, Housing Loans, Financial Services, Healthcare, CRM

PROFESSIONAL EXPERIENCE

Confidential, BLOOMINGTON, IL

Sr. Business Analyst

Responsibilities:

• Thoroughly understand the scope of all the projects and prepare a first draft of tasks & teams needed to accomplish the project.
• Understand the Business logic, User Requirements and test-objectives to develop Use Case Scenarios.
• Facilitate and conduct interviews with Business Clients to identify business rules, functional & non-functional requirements.
• Author Business Requirement Documents (BRD), Project Charter and Project Approach Documents.
• Conducted the AS-IS and TO-BE analysis of the business process using GAP analysis.
• Facilitate and conduct Joint Application Development (JAD) sessions with various implementation teams.
• Facilitate project meetings including scheduling, recording and distributing minutes, and following up on each item.
• Evaluate and analyzed variances in deadlines, tasks, milestones and resource loading.
• Worked closely with FC (Fulfillment Center) managers for better understanding of risk/issues involved in Supply Chain.
• Analyze the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Analyze JDA for inventory to find out BOH of CASE, BREAK PACK and EACHES, to identify the demand of SKUs for FULL CASE shipping.
• Understand the user requirements and concerns for UI update.
• Create proto-type of UI in coordination with the design team.
• Conduct screen mockups for the proposed UI change.
• Create wireframe diagram for the process flow and UI relay.
• Understand end-user requirement for team calendar, and which application provides the best solution.
• Participate in black-box testing, UAT and Go-Live.
• Record any bug-defects and prioritize defect fix.
• Closely monitor the projects and take user feedback post Go-Live.
• Track and publish weekly project progress report as tracked in MS Project.
• Create WBS (Work Breakdown Structure) for complete project.
• Prepare Project Sign-Off Document and Release Review Document.

Environment: .Net, MSSQL Server, Sybase, Unix, RUP, HTML, UML, MS Office, Use Cases, Requisite Pro, Sales Force (CRM), Quality Center, MS, Visio

Confidential, Southborough, MA

Sr. Business Analyst

Responsibilities:

• Thoroughly understood the project scope and business need for the initiative.
• Worked with legal department and list all Federal Regulatory needs for the initiative.
• Identified project scope, maintained and prioritized product features for delivery and assist in release management and enforcement of project deadlines and schedules
• Authored Project Charter & Project Approach Document.
• Partnered with multiple stakeholders, conducted JAD to gathered requirements, developed Use Cases and formulated business process specifications.
• Used UML standards to create Data Flow Diagrams (DFD) and data models including use case diagrams, activity diagrams, high level and detailed workflow & functional specification documents to depict processes and business rules as a basis for development.
• Assessed functional and data dependencies across lead management, plan management, quoting, enrollment, billing and claims systems and conduct data mapping exercises to facilitate delivery of an integrated product.
• Analyzed and recognized gaps, business concerns and configure suitable solutions to addresses client needs.
• Coordinated and conducted product demonstrations for internal and external clients and provide periodic updates to senior management on product progress.
• Effectively communicated requirements to testing teams, reviewed test cases and participated in multiple stages of testing (system, integration, regression & UAT) and maintain requirements traceability.
• Created and maintained data gathering and data load templates for client consumption to facilitate the product implementation process.
• Facilitated product release.
• Analyzed test results to determine defect root cause, manage and correct data by extensive use of SQL queries for data analysis and manipulation.
• Filled in the role of the primary subject matter expert for the development of user manuals and product material for use of user training, sales and marketing efforts.
• Created reporting requirements indicating layout, description, frequency, parameters, selection criteria and rules for calculation for consumption of the data warehouse team.
• Prepared Project Sign-Off Document and Release Review Document.

Environment: Java2.0, J2EE, VB .Net, ASP .Net, JSP, XML, Power Builder, WebLogic, TIBCO, XML Spy, Rational Suite 2002, ClearQuest, Visual Source Safe, MS-Project, Visio, SQL Server 7/2000, Enterprise Manager, Oracle 8i/9i, TOAD, Informatica, Actuate Reports, Crystal Reports, Windows 2000/XP.

Confidential, Lewisville, TX

Business Analyst

Responsibilities:

• Conducted thorough analysis of over 40 applications, enabling identification of business users, application owners, purpose, criticality and frequency of usage enabling better allocation of resources.
• Enhanced existing POS (point-of-sale) tools such as ‘instant qualifier’ to enable borrowers to assess eligibility for modifications and get instant pre-approval based on certain criteria.
• Part of several brain storming sessions to refine and prioritize MHA (Making Home Affordable) requirements and translate the same into specification documents.
• Recommended Loan modification and loss mitigation application enhancements compliant with HAMP and HAFA based on as-is/to-be modeling techniques.
• Supervised user acceptance testing to ensure the new features were seamlessly integrated with the existing process.
• Adapted UML standards to create process flow diagrams and maintain requirements using Telelogic Doors.
• Prepared knowledge documents based on business user input to include as an integral part of training material.
• Assessment of application functions enabling identification of distinct modules as a basis for consolidation and decommission of 15 duplicate applications.

Environment: J2EE, IBM WebSphere, JSP, XML, Oracle 9i, Mercury Interactive Tools (Test Director 7.6 and LoadRunner 7.8), TOAD, MS-Project, MS VSS, Windows 2000/NT, Internet Explorer.

Confidential

Business Analyst

Responsibilities:

• Worked with Confidential Productions as a Business Analyst and Content Strategist
• Responsible for most aspects of content strategies which includes content inventories user research and personas, competitor analysis, workflow recommendations, content strategy training, and managing writers.
• Created and implemented digital media strategies.
• Worked with SME's for QNXT configuration for various company projects
• Developed strategic plan for the company web site
• Responsible for implementation and maintenance and content creation.
• Measured and tracked effectiveness of strategies with web analytics.
• Provided monthly content recommendations based on web analytics monitoring and insight mining.
• Wrote new business proposals, project estimates and management plans.
• Worked as a Technical Writer and Web Designer.
• Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Gathered user requirements, preparing and analysing Business Requirement Documents (BRD), Functional Requirement Document (FRD), and propose changes as per various internal and external requirements gathered for process improvement.
• Created UML diagrams such as Wireframes, Prototypes or mockup screens and User Interfaces (UI).
• Carried out ETL testing to ensure efficiency of product.
• Developed & later upgraded various websites.
• Managed co-ordination of the partners and working groups engaged in project work.
• Developed and maintained a detailed project plan.
• Managed project deliverables in line with the project plan.
• Managed project training within the defined budget.
• Communicated with senior and mid-level management team on client deliverables and projects.
• Collaborated with internal teams to break down requirements into solution design and timelines
• Designed dashboards that gave the teams an insight on the progress of the project.
• Wrote reports of a comprehensive evaluation of the business.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system.
• Identified user training needs and devising and managing user training programs

Environment: Java2.0, J2EE, WebSphere, Rational Suite 2002, ClearCase 4.2, JSP, XML, Oracle 8i/9i, TOAD, MS-Project, Windows 2000/NT, UNIX, Mainframes (DB2, JCL, QMF, TSO/ISPF), Internet Explorer, Netscape.

Confidential

Jr. Business Analyst & Testing Engineer

Responsibilities:

• Functioned as an interface among stakeholders to capture, analyze, communicate, and validate requirements for changes to business process and information systems.
• Gathered requirements from business users to have a clear understanding of the business process and expectations.
• Led teams to elicit and review business requirements, use cases and other artifacts and communicated final outcomes to business and technical teams.
• Worked closely with medical staffs to assist in process redesign needed for realization of business goals.
• Strong involvement with QA team to develop test approaches and methods for unit, integration, functional testing, load, and usability testing according to applications complexity and test requirement.
• Create Test Plan and cases.
• Participated in UAT before project go-live.

Environment: Windows 2000, MS SQL, MS Visio, MS Project, MS outlook and MS Office Suite and Power Point. Software Methodology: RUP.