OBJECTIVE

• Versatile IT Professional with over 9 years in IT Asset Management and Procurement possessing extensive knowledge in software and hardware purchasing, reconciliation and deployment.

PROFESSIONAL EXPERIENCE

Confidential, Virginia Beach, VA

IT Asset Manager

Responsibilities:

• Plans and oversees the IT Asset Management and Computer Replacement program to ensure appropriate replacement cycles
• Supervises a staff of 4 FTE’s and a contract staff of 3 in the management and deployment of City IT assets as well as vendor and contract management activities.
• Manages a yearly computer replacement budget of almost one million dollars.
• Coordinates with business units in the selection of replacement devices, software and hardware compatibility testing and deployment scheduling.
• Establishes, maintains and enforces Asset Management policies, procedures and processes.
• Develops procedures to maintain asset databases; conducts training as needed to engage staff in accurate data collection and maintenance of asset records.
• Performs inventories and usage monitoring of all IT Assets and records findings, changes and physical location.
• Ensures that hardware and software assets are tracked appropriately in Asset Database
• Coordinates City - wide hardware disposal efforts
• Responsible for ordering, receiving, asset tagging, storing, tracking and deployment of IT equipment.
• Generates asset tracking reports as needed by IT leadership for planning and budgeting purposes.
• Works closely with the business units to understand their business requirements in the computer replacement program and provides accurate and detailed data to the business units budget analyst
• Imports and updates assets in the Asset Management database via a bulk update process
• Assists the executive management team and the vendor contract manager in reviewing/negotiating vendor contracts/RFP.
• Processes purchase requisitions for IT requests (software/hardware) submitted by departments

Confidential,Norfolk, VA

Asset Management Analyst II

Responsibilities:

• Logged and tracked assets, by location, in the Asset Management Repository until Retirement. (Lansweeper)
• Assisted with escalations from Level 1 to resolve customer and vendor issues; document meetings and recommendations for improvement
• Ran complex queries and manipulated data to present in a more formalized format for departmental use and planning.
• Performed audits of data and took corrective action.
• Participated in enterprise projects that involved hardware and software acquisition and development of asset management related processes, policies and procedures.
• Participated and managed small projects within asset management including testing updates to AM tools and new interfaces for AM tools.
• Sought and clearly documented opportunities for cost containment and presented ideas within the department.
• Ordered and tracked equipment for machines eligible for refresh; working closely with FST (Field Service Tech) managers for quantity of equipment needed and worked with Management for PC funding also worked closely with vendors for equipment storage

Confidential, Norfolk, VA

IT Asset Manager

Responsibilities:

• Tracked and managed all software for compliance
• Maintained accurate software inventories
• Managed procurement, receiving, disbursement and retirement of IT Assets
• Is a member of a 5 person team that developed ITAM processes.
• Primary contact for issues, questions, or status of IT asset requests; Interacted with customers daily
• Processed, recorded, triaged and tracked all IT Asset Requests via Ticket system (C.A.)
• Created requisitions for software / hardware in PeopleSoft.
• Worked closely with budget analyst for accurate financial tracking
• Downloaded software to server for Field Service Technicians and Service Desk Technicians; coordinated issues
• Requested quotes from multiple vendors prior to ordering for accurate and best pricing.
• Central point of contact for software regarding licenses keys / installs paths
• Contacted Software vendors to resolve software issues related to error messages during installation.
• Updated software file with end users, license keys, install paths and purchase order information.
• Monitored Asset Management Email box for vendor and customer correspondence
• Maintained SLA reports and provided to management weekly
• Validated IT Asset Requests for accuracy, approvals, department codes/project ID's according to policies and procedures

Confidential

Software Asset Analyst

Responsibilities:

• Tracked and managed software assets from time asset is received to retirement
• Resolved complex asset management problems and critical account situations.
• Took responsibility for operational delivery of software asset management services for the BNSF Railway Account.
• Allocated and monitored available software licenses
• Ensured assets were associated to the correct customer number
• Received and processed requests from management for information concerning current software asset inventory
• Initiated software scans and stored results of scans in software scan repository
• Validated accuracy of scan results by checking with System Administrators to ensure product is actually installed
• Initiated updates to software scan catalog
• Provided account team with software tracking report on a weekly basis, per the contract

Confidential, Newport News, VA

Associate Analyst I & P Finance (Information & Processes)

Responsibilities:

• Monitored the purchase order mailbox daily for new PO Requests
• Monitored the billing electronic mailbox daily for new invoices that needed to be paid
• Created and issued purchase orders requested by approved cost center managers
• Reconciled invoices received to the purchase order and CER number
• Investigated discrepancies where vendor invoices did not match purchase orders
• Coded invoices to cost center into AP System
• Scanned invoices and purchase orders and entered into Oracle Database
• Provided invoices to cost center managers for approval
• Sent approved invoices to Accounts Payable for payment processing
• Tracked the status of invoices sent to accounts payable through Trilogie - AP system and communicated it back to associates/vendors
• Updated Oracle Database when invoices have been processed.
• Maintained vendor communications and resolved discrepancies in a timely manner.
• Ensured timely and accurate payment of vendor invoices
• Ensured proper approval and coding of all IT related invoices
• Responded promptly and professionally to internal and external inquiries regarding paid and unpaid invoices

Confidential, Newport News, VA

IT Asset Analyst (Hardware/Software)

Responsibilities:

• Conducted physical inventory audits of technology assets and managed IT Asset life cycle
• Tracked IT asset location, configuration and historical information.
• Tracked software and hardware usage for reallocation and contract negotiation.
• Processed and reconciled all leasing and net-45 invoices from outside vendors
• Verified that all invoices and original orders matched up and contacted vendors with any discrepancies.
• Maintained Asset Management Database with changes, moves and additions
• Processed End of Lease information for locations in order for equipment to be returned in a timely fashion
• Informed branch associates of assets approaching end of lease.
• Worked with leasing companies to acquire documentation needed to process end of life equipment
• Managed and worked service tickets through HP Openview
• Assisted manager with hiring, interviewing of Contractors and signing/validating time sheets
• Updated Pipeline / Intranet with all Asset Management updates, adds or changes
• Purchased software/hardware for Confidential and Stock Building Supply
• Requested purchase orders for non-standard software/hardware

TECHNICAL SKILLS

• I. T. Asset Management
• Unicenter service plus Service Desk
• I. T. Procurement - Hardware/Software
• HP openview service desk
• PeopleSoft
• Computer associates service desk
• Altiris - 6.x
• AS/400 iSeries
• Crystal reports
• Microsoft Office - Outlook, PowerPoint, Word, Excel
• Wintergrate / Trilogie - AP System
• Maximo
• Customer Service Skills
• Marimba
• Solar Winds (Web Help Desk)
• Lansweeper
• Innotas