SUMMARY:

• 7 years of experience in Business Analysis with expertise in Software Development Life Cycle (SDLC), Waterfall, RUP & Agile methodologies.
• Experience in preparing Business Requirements Documents (BRD), System Requirements Specifications (SRS), scope, business processes, business rules, Functional Specifications.
• Experience in requirement elicitation techniques such as interviews, questionnaires, brainstorming sessions and focus groups to document, forecast, budget, and report
• Assist in developing and monitoring the automatic payroll systems for the purpose of analyzing, maintaining and providing information regarding assigned funds and accounted in the audit.
• Experience in updating architectural framework, business process and flowcharting to support the business, functional or technical needs.
• Conducted Joint Application Design (JAD) Sessions and interviews, written correspondence, reports implementation, project status reports, oral presentation and email, to keep executive staff and team members apprised of goals, project status and resolving issues.
• Experienced in all stages of projects, Business Process Analysis, Gap Analysis to customization, post live production support.
• Proficient in creating Use Case Diagrams, Activity Diagrams, Use Cases & UML Diagrams
• Knowledge of Software development, Quality Assurance, Metrics, and Standards.
• Experience on designing development for the of a website from wireframe to completion
• Experience in Change Control Management and creating a Use Case.
• Collaborative team player with Customer Relations experience.
• Proven ability to communicate with Business Stakeholders (Payers & Providers) and Peers.
• Possess excellent interpersonal skills, effective written and Verbal presentation skills.

TECHNICAL SKILLS

Requirements Management Tools: Rational Requisite Pro

Business skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis

Business Modeling Tools: Rational Rose, MS Visio, Clear Quest, Rational Suite (Requisite Pro, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite

Methodologies: SDLC, RUP, Waterfall, Agile

Operating System: Windows XP/NT 2000/98, 95

Reporting Tools: MS Office Suite

Documentation Tools: MS Office 2000/2003/2007

Databases: MS Access; Oracle; SQL Server 7.0 & 2000; Access 2000

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Performed GAP Analysis between the As - Is and the To-Be system.
• Reviewed the Project Vision document and specified the Scope Stakeholders and the High Level Business Requirements.
• Communicated extensively with users to define key requirements which included Operational and managerial reporting needs, Workflow management, Quoting and marketing needs, Policy life cycle, Claims management, Disaster recovery procedures.
• Modeled use-case diagrams to show end-user interaction with the personal information, loan information & property information modules.
• Prepared sequence diagrams, class diagrams and activity diagrams to elaborate the behavior, structure and process flow for the use-case models.
• Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements.
• Conducted interviews with users to elicit requirements & test strategy pertaining to Navigability, User-Interface Design, transaction processing and work flow.
• Used Clear quest to report bugs and defects during UAT.
• Conducted user training using the Train-the-Trainer approach.
• Assisted the technical writers to prepare user manual and online help giving an end-user perspective.
• Ensuring Adherence to Standards and quality process set Creating schedules and monitoring progress to ensure quality & timely deliveries

Environment: Agile, Rational Rose, MS-Visio, HP Quality Centre, SQL Server, Microsoft Word, Excel, Outlook.

Confidential, Birmingham, AL

Business Analyst

Responsibilities:

• Gathered and documented business requirements from Trading Partners, user groups and Agents via workshops, interviews and surveys.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the project.
• Involved in analyzing business rules, merge and consolidate key business data, explore source systems, data quality issues.
• Worked on Project Documentation BRD & FRS, from inception to implementation
• Worked and prepared Business Requirements for Data Mapping from Source to Target Data Sources
• Developed Functional Specifications for Healthcare Administration using NPS System - Benefits Enrollment(834), Healthcare Claims Processing(837/835)
• Developed Functional Specifications and Use Cases using RUP Methodology

Environment: NASCO (NPS), SQL Server 2005, HTML, MS Office, Windows 2000/XP, MS Visio.

Confidential, Menomonee Falls, WI

Business Analyst

Responsibilities:

• Developed an improved system whereby the members could share and communicate information easily.
• Served as the primary liaison between the business and IT for eCommerce Project (internal search)
• Gathered Business Requirements, through constant interaction with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes. Developed business process models in RUP to document existing and future business processes.
• Analyzed and optimized the process, prepared Business Requirement Document (BRD) and Functional Specifications.
• Followed Waterfall Software Development Methodology and gathered the requirement and interviewed stakeholders and end users.
• Creating different types of diagrams (using MS-Visio) & charts for the ecommerce project.
• Worked in automating, controlling, capturing, creating, managing, and distributing and archiving of documents that supported compliance with the industry specific requirements and regulations pertaining.
• Identified Use Cases from the requirements.
• Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose thus defining the Business Process Model and Data Process Model.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Communicated with design, development and test team.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• At an individual project level worked cross functionally to define plans and schedule timelines to meet project objectives.
• Assisted the Manager in developing process and procedures for Project Management
• Knowledgeable in Product Lifecycle Management (PLM)

Environment: Unified Modeling Language (UML), Rational Unified Process (RUP), MS Visio, Six Sigma, GAP Analysis, Rational Requisite Pro, Rational Clear Case, Clear Quest, MS Project.

Confidential, Troy, MI

Business Analyst

Responsibilities:

• Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes
• Used Rational Unified Process (RUP) as the Software Methodology.
• Analyzed and optimized the process, prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specifications and Technical Specification using Rational Requisite Pro.
• Scheduled meeting with developers, SA’s (System’s Analyst) and testers to collaborate resource allocation and project completion using MS Project.
• Identified the Use Cases from the requirements and performed use case realization, created UML diagrams including Use Case Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio thus defining the Business Process Model and the Data Process Model.
• Assisted in the technological selection for the application, based on the Cost-Effectiveness and Quality with an eye towards the future.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Performed System analysis and designing of the Use cases and their realization, also acted as the liaison between the management and the team itself.
• Participated in various testing related review meetings.
• Used Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with the description about all changes and versions.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Used MS Project to manage schedules, deadlines and resources and to collaborate on the project.

Environment: Rational Suite (RUP, UML with Rational Rose, Rational Requisite PRO, Clear Quest, Clear Case), MS Visio, MS Project.

Confidential

Business Analyst

Responsibilities:

• Assisted in conducting Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Participated in JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stake holders and SMEs.
• Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
• Assisted in analyzing requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathering business requirements and converting them into functional requirement specifications and user requirement specifications. Used Rational Pro for requirement document preparation
• Participated in Change control meetings recommending appropriate action after analysis of changing requirements.
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.
• Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
• Provided Project Manager with regular status updates assisting the overall project management initiative.

Environment: MS-Excel, MS-Word, MS-PowerPoint, Rational Requisite Pro 2002, Rational Rose, MS Visio.