SUMMARY

• Business Analysis Professional with 7 years of experience as a Business Analyst in the Property and Casualty Insurance, Reinsurance, Retail Banking domains.
• Vast industry experience in Insurance property and casualty (Guidewire Claims, Billing & Policy centers), Banking Financial, Health Insurance and Retail domains.
• Worked primarily in the domain of Auto Insurance property and casualty (P&C) & Financial Services as a domain expert in property and casualty Insurance(P&C) Domain.
• Excellent understanding of business requirements, evaluating data sources, translating requirements into specifications and application Design.
• Expertise experience in Guidewire Policy Center and Billing Center configuration and Integration.
• Experience in Workers Compensation and Personal Insurance modules in Guidewire Policy Center.
• Expert in the Property, Casualty, insurance, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims.
• High level of noledge of the worker's compensation industry and claims processes, reporting and regulatory requirements.
• Strong business domain noledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Analytical approach to problem solving with excellent interpersonal and Project Management skills, proven skills in creating Test Strategy, Test plans, test cases and execution of functional tests working on GDM model.
• In - depth noledge of Software Development Life Cycle (SDLC) with a thorough working noledge of Agile, RUP, Waterfall methodologies etc.
• Worked in close proximity with Business users, project stakeholders, Subject Matter Experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications.
• Proficient in performing GAP Analysis to check the compatibility of the prevalent system infrastructure with new business requirements.
• Extensively experienced in Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Adept at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
• Cogent facilitation skills in Use Case walkthroughs, requirements elicitation sessions, and Change Control Board (CCB) meetings.
• Quality Assurance experience in formulating and reviewing test plans, test scripts, test requirements, test cases, test reports, and adept in using defect-tracking tool to address bugs/issues as required by the project.
• Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases.
• Expert in tracking and managing requirements through Requirement Traceability Matrices (RTM).
• Ace technical skills in SQL to extract data from the database for data analysis and testing.
• Good understanding of Object Oriented Analysis and Design (OOAD).
• Proven track record in project execution, end-to-end project delivery, and refinement and enhancements using various iterative models within the stipulated time, resources, and cost constraints.

PROFESSIONAL EXPERIENCE

Guidewire Business Analyst

Confidential, Illinois

Responsibilities:

• Working as a GuidewireBusinessAnalystfor implementation of Guidewire Claim Center and PolicyCenter for Personal Lines Auto, Property and Umbrella/Liability Plus lines ofBusiness.
• Requirements Gathering for Configuration, Integration and Legacy System development work streams through direct user interviews, document analysis as well as formal and informal sessions.
• Diverse experience in Property and Casualty, Underwriting, Guidewire, Rating, Reinsurance.
• Conduct gap analysis ofbusinessrequirements with Guidewire Policycenter and Billing center and educate the customer on level of changes needed.
• Businessanalysis work like research and investigation, gap analysis,businessprocess maps, process flows.
• Facilitating Joint Application Design (JAD) Sessions withbusinessusers and development team to drive out detailedbusinessrequirements, functional requirements or specifications.
• Requirements for various User Stories relating to ClaimCenter functional areas like FNOL and Claims Financials.
• Completed various research and investigation activities for carrier's current policy renewal processes.
• Current state assessment of carrier's Legacy system for client demographic data management, its capabilities, functions and downside, areas for improvement.
• Analysis on Guidewire's ContactManager functions and capabilities, helping Solution Architects for determining the future state solutions and gathering high levelbusinessrequirements for future state capabilities.
• Documentation of thebusinessrequirements for Policy conversion to Guidewire PolicyCenter at the time of renewal.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire models, templates etc.
• Preparing Source to Target mapping documents.Creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• PreparedBusinessprocess document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Gatheird requirements like FTP server details, autantication and encryption method, IP addresses, Port number, FTP directory structures, File transfer scheduling, File transfer error handling etc.
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data.
• Preparing, reviewing and updatingbusinessrequirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.

Guidewire Business Analyst

Confidential - Confidential, IL

Responsibilities:

• Strong experience with Guidewire and Insurance/Finance tools in Life Sciences, Property and Casualty domains.
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing & Policy Center projects.
• Also Worked with stakeholders, subject matter experts, process owners and users to elicit and document needs, expectations, constraints and external interfaces using various methods.
• Facilitated requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the project objectives.
• Worked on GuideWire PolicyCenter and implementation of projects.
• Managing workers compensation claims and determining compensability.Develop and managing claims resolution.
• Identified inconsistencies and gaps within a business process description and collaborated with stakeholders to clarify and simplify complex processes.
• Developed the Business, Functional and Non -Functional requirements by translating the needs, expectations, constraints and interfaces into a User Story format understandable to both clients and technologists.
• Worked on creating Mockups and UI interfaces using UML diagrams in MS Visio.
• Involved in driving the creation of Unified Modeling Language (UML) diagrams such as Activity Diagrams, Use Case Diagrams, Flow charts and Process Flow Diagrams.
• Supported Development and Testing phases of the SDLC, by conducting walkthroughs of requirements, providing clarification and facilitating issue resolution.
• Responsible for performing, gathering requirement (Functional & Non- functional), System Integration, User and Production Acceptance Test.
• Facilitated JAD/RDW session with stake holders to identify new requirements not available within Guide wire and write use cases, wireframes and FLS (Field Level Specifications).
• Effectively utilized Business Process Modeling techniques and enhanced the existing assembly to adapt to new process dat involved GWBC Upgrade.
• Provided signoff of deliverables of Development, Testing and Implementation.
• Reported bugs/defect in JIRA while doing exploratory testing in the testing phase.
• Collaborated with developers and business subject matter experts to analyze requirements and design tradeoffs and priorities.
• Established and maintained relationship between requirements for consideration during change management and requirements allocation using Team Foundation Server 2013.
• Actively conducted SCRUM meetings and ensured all Agile project techniques are used in accomplishing the tasks based on the dead-lines

Guidewire Business Analyst

Confidential, Pennsylvania

Responsibilities:

• Working as Business Analyst on implementation of Guidewire Claim Center for Auto, Property, General Liability and Workers Compensation lines of Business
• Working closely with Business, Product Management and development engineers to understand Guidewire ClaimCenter features, performing Gap analysis to identify features, gathering and analyzing business requirements
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Business analysis work (research/investigation, gap analysis, business process maps, process flows)
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements or specifications.
• Worked on various User Stories relating to ClaimCenter functional areas like Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management
• Prepared the Integration Requirements for the Integration points between Guidewire ClaimCenter and Client's legacy systems and other 3rd party service providers.
• Followed Agile Methodology in Guidewire implementation, elicited requirements and detailed them in User Stories on Rally.
• Knowledge of Guidewire integration framework and various integration methods (Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.).
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data.
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.
• Conducting document reviews with business users and obtaining business signoff on requirement documents.
• Involved in Building effective collaboration across all value streams and stakeholder management and communication.
• Reviewing requirements for testability and ensuring sufficient test case coverage.
• Exploratory testing and acceptance of new features as part of a story-driven Agile development process.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies .
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.
• Forms and letters templates validation for all lines of business.
• Responsible for providing updates and status reports to the project manager and other stakeholders as it relates to analysis.

Business Analyst

Confidential

Responsibilities:

• Gatheird high-level requirement for all the external projects in a release. Extensive involved in analysis of data elements from worker's compensation dat includes various premium components and its calculations, loss amounts & claim counts.
• Involved in formatting data stores and generate UML diagrams of logical and physical data.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Worked extensively with MS Excel and MS access.
• Worked on Renaissance P&C Insurance Billing System implementation projects.
• All project implementations are done using Agile Methodology collaborated with stakeholders and various cross functional teams.
• Experience in conducting GAP Analysis between the "As-Is" and the "To-Be" system.
• Expertise in interacting with stakeholders, customers and users to gather, manage and validate requirements. Ability to trace requirements throughout the development process and verify adherence using Traceability Matrix.
• Handful of experience in writing Use Cases, Data Flow Diagrams, Screen Mockup, Business Requirements & Functional Requirements, OOD using UML.
• Designed and developed Homeowner Rating Calculator.
• Strong analytical and problem-solving skills with the ability to present solutions dat address requirements and mitigate risk.
• Experience in developing test cases and test plans for system models. Performing UAT (User Acceptance Testing).
• Worked extensively on Interfacing System between multiple systems.
• Excellent analytical and problem solving skills to handle time-sensitive assignments.
• Extensive noledge on to write SQL queries for reporting purposes.
• Working with underwriter managers, underwriters and associates to gather the requirements.
• Worked with Rating team to gather requirements for Rating Engine rate books, rating table, rate parameters, versioning, rating routine, rating worksheet, import and export of XML and correcting per specifications.
• Mapped legacy data with PolicyCenter target tables in the required data dictionary.
• Communicates data requirements with offshore team.
• Worked with QA team for test scenarios, test scripts, defect triage and documents update.
• Team player with good Interpersonal skills, achieve goals in an accurate/consistent manner