SUMMARY

• Over 8+ years of experience as a Business Analyst in Retail Banking (Accounts, Transfers, Payments, Loans), Credit card and Retail industry
• Skilled in all phases of software development life cycle (SDLC) including requirements gathering, change and control management, analysis, design and testing (UAT)
• Adept in Agile and Waterfall methodology
• Skilled in Business Process Redesign, Mapping, User Task Analysis, Documentation Analysis, Business Process Analysis
• Coordinated with Line of Business and other key stakeholders to understand, define, and clarify requirements and scope of projects
• Translated business concepts into Business and Functional requirements
• Prepared Business Requirements Document and Functional design documents
• Developed AS - IS and TO-BE process flows and proposed solutions for improvement
• Coordinated business meetings with Line of Business, Development teams and Testing teams
• Created presentations on requirements and workflow of the proposed modules
• Created Project Progress reports, Requirement traceability matrix, Root-Cause Analysis reports, Defect reports etc. and monitored closure of defects
• Created Use Cases, User stories and Test cases
• Experienced in the following skills - TFS, HPQC, ALM, Perfecto mobile, Device anywhere, IOS, Android, BlackBerry, Mainframe, MS PowerPoint, wireframes, Confidential BPM internal tool, MS Project, MS Visio, MS Word, MS Excel, MS Outlook, HR SAP, HR People soft application, SharePoint, Windows XP, SQL
• Worked with the following clients - Confidential &T ( Confidential ), Confidential Holding Corporation, Confidential and Confidential Consultancy Services Ltd.
• Added significant value while participating on project teams following a structured project management methodology.
• Proactive, self-motivated and dependable with good analytical, communication, presentation and soft-skills

PROFESSIONAL EXPERIENCE

Confidential, Raleigh NC

Business Analyst

Responsibilities:

• Acted as liaison between Line of Business, Development team, and other stakeholders to gather requirements, elaborate functional and UI requirements, and define scope of the project
• Forecasted and estimated resources for the project
• Conducted function point estimation and task based estimation to support project estimation.
• Created Business Requirements Documents, Functional Design Documents, Use Cases, Mock up screens, Process Flow Charts, MOM etc.
• Defined business process flows and work flows.
• Co-ordinated with the development team for product roadmap design
• Created and delivered presentations on requirements and workflow of the proposed modules
• Coordinated all internal and external follow-ups to close issues in support of project requirements
• Contributed and supported the development team in creation of business solutions
• Conducted feasibility study, gap analysis and design process flows
• Managed change of requirements and enabled required amendments for on-going projects
• Researched and implemented best practices and standards for fraud prevention, security, regulatory compliance, data quality, digital archiving and records management
• Prepared project implementation plan, requirement traceability matrix, project progress reports, defect triage reports with the help of testing team etc.
• Moderated meetings to verify if application meets requirements and monitor other project deliverables
• Created and executed UAT test cases and uploaded defects into ALM; escalated the issue to SIT and development team if the defect was of high severity and priority
• Used SQL querying to verify and validate mobile app enrolments and device identity roll overs in database
• Performed manual testing on mobile app and mobile web application on 3 different platforms; IOS, Android, Blackberry
• Worked with development lead / developers when resolving defects and other issues
• Tracked and managed traceability of requirements through testing in their assigned application(s)
• Created user manuals and training guides

Confidential, Chicago IL

Business Analyst

Responsibilities:

• Gathered requirements from the Director of I&TG and
• Documented functional and technical specifications
• Developed Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed SQL queries for Backend Testing and report generation accordingly based on the specifications.
• Used Quality Center to log all the UAT test cases/scripts and generated a daily status report
• Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in the Application according to the Business Requirement Documentation.
• Performed testing and developed usage manual for Quick Test Professional (QTP)
• Tested the applications compatibility on different browser versions of IE, Firefox and Safari.
• Assigned problems to appropriate software development team for fixes.
• Prepared test reports and submitted the bug findings to the bug tracking system using Quality Center and its modules (Requirements, Test Plan, Test lab and Defects).
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues
• Actively participated during the production releases of the products and provided go-live support during production deployments.
• Performed meetings and discussions to implement technology concepts.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Performed document management using Microsoft Sharepoint.
• Assisted project leader for project management and delivering projects.
• Conducted meetings with the Business representatives to review products.

Confidential, San FrancisCo

Business Analyst

Responsibilities:

• Work with business to understand the High level business needs.(HLBN)
• Document the high level business needs
• Work with Technical team to draft technical requirements derived out of the HLBN.
• Conduct JAD sessions with cross functional groups resulting in clear customer, operations, and system requirement needs,
• Coordinate with customers and conduct discussions, to define scope of the project.
• Assist Project Manager in preparing schedule and sizing for the project.
• Coordinate with the development team to ensure completion of design document.
• Identify and document business rules, business process flows and detailed Use Cases/ Activity diagrams.
• Plan and conduct the brain storm sessions for effective problem solving on business and/or operational issues.
• Facilitate user acceptance testing (UAT) during project implementation.
• Prepare status reports and conduct client meetings on a weekly basis

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Gather requirements in the form of user stories from onsite as well as offshore product owners.
• Analyse user stories and create narratives including screen mock-ups and wireframes.
• Perform Gap analysis of existing processes by developing AS-IS and TO-BE process flows and proposed solutions for improvement.
• Conduct daily status meetings with the off-shore development and testing team.
• Resolve impediments for onsite as well as off-shore tech team.
• Provide user storywalk-through to off-shore development and testing team.
• Upload live projects into governance review application on a weekly basis for governance review.
• Prepare project status update decks for weekly meetings with the senior technical management and Business leadership.
• Review use case diagrams, activity diagrams, domain models developed by the BSAs as part of the application development procedure.
• Provide production support, and coordinate with the tech lead to resolve production issues.
• Create test plan for each sprint backlog, and review test scripts, and test conditions created by off-shore testing team.
• Assist the users in UAT
• Provide a demo of the functionalities before each Sprint release.

Confidential

Business Analyst

Responsibilities:

• Work as a key liaison between the business team and IT team in developing high visibility HR people soft application
• Understand and analysing customer requirements
• Prepare High level business needs and documenting them.
• Prepare Small Project Report
• Identify pain areas and define processes
• Translate business requirements into detailed technical specifications for the application development.
• Facilitate JAD sessions and user workshops with stakeholders for eliciting business requirements and defining the project scope.
• Prepare Process streamlining proposals based on the analysis of requirements.
• Design UI mock ups using Photoshop and validated designs with business users.
• Perform project planning, tracking and management activities for effective coordination and timely implementation of the application.
• Facilitate system testing and user acceptance testing (UAT) during project implementation.
• Prepare status reports and conducted client meetings on a weekly basis.