SUMMARY:

• Business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems.
• Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Leading three person team developed requirements and requirements communication for a database driven web service to allow marketing team to change marketing messages on web site. Wrote ASP and XML pseudo code to provide web - based user interface with marketing authors allowing non-technical authors to publish to the web using ADO and SQL.
• Developed business, user, functional, and implementation requirements to deliver on time and under budget an extranet web site for 2200 hospitals in fifty states creating an ecommerce ordering platform using ten project resources
• Planned and developed feasibility study, requirements and risk analysis for stored procedures system and developed local, temporary, and extended stored procedures for authentication, sendmail, input validation, and business rule enforcement.
• Prepared business case and project scope for knowledge base for 140 analysts on external help desk in Word and WinHelp.
• Converted Word/WinHelp knowledge base into HTML.
• Developed specifications and schematics for forms using HTML and Javascript to gather information from analysts to maintain and refresh the knowledge base.
• Elicited requirements using JAD for system enabling Boolean searches by analysts to quickly find information and help clients.

EXPERTISE IN:

Agile Scrum SDLC

SharePoint

HTML and DHTML

ITIL V3

Javascript VBScript

ADO and ADO.NET

C#.net

Visual Basic 4,5,6,.Net

JD Edwards, One World

Business Analyst Body of Knowledge (IIBA v1.6 and 2.0)

Active Server Pages and ASP.NET

Microsoft Project

Interdev, Visual Studio 2203, 2005, 2008

ANSI X.12, EDI 823, 824, 997

XML, XSL

MS SQL, versions 7, 2000, 2005, stored procs, DTS, SSIS

UML, uses cases, activity and class diagramming

Microsoft Visio 2010

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Requirements gathering, analysis, authentication and validation of demand for IT infrastructure at six hospitals in four states.
• Analysis of systems and network procedures and processes using UML and BPMN. Implementation of Solar Winds. Analysis of maintenance and upgrade of ServiceNow ITSM software.
• Developed service catalog, incident management and configuration management database in ServiceNow.

Confidential

Business Analyst

Responsibilities:

• Elicitation, analysis, documentation, and communication of business requirements for healthcare utilization management software.
• Business process requirements gathering on complex systems which facilitate complicated workflows.
• Translation of business process requirements into specification for rules, letters, reports, and custom extensions of the software system to meet the business need.

Confidential

Business Analyst, Project Manager

Responsibilities:

• Document and stakeholder analysis.
• Requirements gathering to define scope of projects focused on integrating assets annexed in Air Trans acquisition.
• Scope of work, project plan, workbreakdown structure. project execution project reporting. project tollgate (milestones) presentations.
• In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out of automated billing process.

Confidential

Responsibilities:

• Elicited, analyzed, documented and communicated requirements for design, build out and implementation of software system to automate resource credentialing system Drafted scope of project, project plan, and work breakdown structure.
• Conducted stakeholder analysis and interview.
• Wrote statement of work for vendor RFQ.
• Create model of exiting credentialing process using Visio and UML

Confidential

Responsibilities:

• Elicited, analyzed, documented and communicated requirements for implementation and build outs of SharePoint at Confidential .
• Drafted scope of project, project plan, and work breakdown structure.
• Conducted stakeholder analysis and interview.
• Planned system taxonomy using use case and business rules analysis.
• Designed and implemented simple workflows using SharePoint modules and email notification.
• Implemented Agile SDLC processes for Confidential to complete learning module projects for Confidential and Confidential including ticketing system, burn down charts, scrum sessions, and sprint and product backlogs.

Confidential

Business Analyst

Responsibilities:

• Created logical data models to define business and project requirements of customer management and pipe sales quoting system.
• Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams.
• Created requirements matrix and tracked solution validation to requirements matrix.
• Organized requirements for customer statement, invoice and ticket system with use cases and UML classes.
• Developed feasibility analysis and project risk analysis. Wrote a use cases descriptions. Including preconditions, post conditions, assumptions, and scenarios.
• Analyzed stakeholders.
• Employed use cases to develop requirements with stakeholders and write pseudo code for system.
• Developed testing scripts with stakeholders.
• Worked in team to organized requirements for tax payment management system.
• Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation.
• Facilitated JAD with broad stakeholder participation. Examined in-house development, out-sourced development of stand alone and existing ERP systems and COTS (commercial off-the-shelf) system.
• Identified stakeholders and facilitated JAD for Web Time Entry system.
• Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system.
• Developed specifications for upgrade from manual time entry to Kronos clocks.

Confidential

Business Analyst

Responsibilities:

• Planned scope, cost, schedule and risk management for upgrade and maintenance of RoboPrint Windows application in VB 6
• Using SDLC and Microsoft Project planned scope, cost, requirements and risk analysis of four person web application development team in Visual Studio 2003, ASP.NET, VB.Net and SQL Server 2000
• Project managed the designed and delivery SQL Server ETL system for downloading business critical data from Oracle using two in-house business analysts and contract consultant
• Wrote queries, stored procedures, upload processes and data transform processes to maintain and improve SQL Server 2000 data store

Confidential

Web Programmer, Project Manager; Business Analyst

Responsibilities:

• Managed design, development, and maintenance Novationco.com, Novations public site
• Developed several database driven user interfaces using Active Server Pages (ASP)
• Developed database driven marketing message display using ASP and XML
• Developed dozens of forms for Confidential intranet for internal communications with ASP