SUMMARY

• Senior level IT professional wif 14+ years of experience and a proven track record in managing highly complex level B2B & B2C, Finance, Insurance, Quote to Cash Management Systems, CMS Web Content, along wif other proprietary software applications.
• I have in - depth knowledge and experience in engaging both business stakeholders and IT development teams through all phases of the Software Development Life Cycle to enhance business processes and provide system solutions.

TECHNICAL SKILLS

• Agile/Scrum/Waterfall
• Application Design and Solution
• Business Process Improvement
• BRD, FSD Documentation
• Data Flow/Data Mapping/Data Migration
• Data Warehousing
• JAD Facilitation
• Process Analysis & Redesign
• Project Scope & Risk Analysis
• QA/SIT/UAT Testing & Training
• Requirements Elicitation
• Screen/Wireframe Design
• Software Integration/Migration
• SDLC Use Case/User Story/Test Cases
• Automated Unit Testing/Test Scripts
• SQL Queries Gap Analysis

TECHNICAL SKILLS

Software Applications: SAP Order Management, ERP Order to Cash, ATM Processing, Merchant Web Portal, Mortgage Processing Application, Course Registration Application, Web Content Management Systems, IVR

Database Management: MS Access, MS SQL, SQL Server, Vertica

Desktop Application Tools: Application Lifecycle Management (ALM), Share Point, Clarity, JIRA, MS ProjectVisual Studio Team Foundation Server, UI Wireframes & Design, Balsamiq, GUI Test Tools, MS Office Suite (AccessWord, Excel, Visio, One Note, Power Point, Publisher, Lync, Outlook), Snag It, TOAD, Lotus Notes, Script Development Workbench, Load Runner

Mobile Applications: Android, IOS, Mobile Web, WP8

Operating Systems: Windows 7/Windows 8/2000-2013/NT Server/XP

Web Technologies: ASP, C, C++, CGI, CSS, HTML, XML, Jscript, JavaScript, .NET, VBScript, Notepad

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Collaborate wif Business Unit Owners and Project Managers to gather, define, and document requirements for mobile applications.
• Host Scrum meetings for development team and provide updates.
• Work to identify gaps in functionality between current and future business processes and work to resolve.
• Provide test data to the mobile dev team, prepare and review Use Cases for developers, and work wif the QA team on test scripts and defects.

Confidential, Houston, TX

Business/XML Analyst (Consultant)

Responsibilities:

• Proactively communicate and collaborate wif cross functional teams using an Agile software development approach and provide an in-depth analysis to design innovative solutionsfor a complex Mortgage Loan Processing Application on a .NET framework.
• Participate in JAD sessions wif Executive level management and business stakeholders to document functional requirements; create and maintain the FSD for each project, and host requirement reviews.
• Manage and prioritize multiple projects concurrently to successful completion using an iterative development approach.
• Design workflow process diagrams using Visio to account for the application processes and functionality; assist the data governance team to document new XML schema files which allows for the facilitation of sending and receiving data between Providers and Agents.
• Leverage techniques like Use Cases, User Stories, & UI diagrams/wireframes to create the screen layouts from requirements.
• Involve the Business SME, Solutions Architects, and developers to define problems, identify gaps in functionality between current and future business processes and work to resolve.

Confidential, Houston, TX

IT Business Analyst (Consultant)

Responsibilities:

• Served as the IT Finance Solution Lead to provide analysis for business and development teams to define and document business requirements for a complex enterprise Quote to Order (QTC) management system for HP software products.
• Work to collaborate wif several local and offshore teams to promote the business objectives, provide suitable solutions for Finance related process designs and create solution documentation.
• Experience using SAP for contract and QTC order management functions; Proficient in ALM and other UI business tools to track business requirements, identify and log defects, and track test script functionality for SIT & UAT testing. Managed project documentation using MS Share Point.
• Delivered faster identification and review of contracts dat resulted in faster revenue recognition resolution for HP Finance.

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Collaborated and lead business meetings wif Business Unit Owners and Project Managers to gather, defined, and document requirements for a Business to Customer (B2C) credit card payment processing software web application.
• Managed documentation of system enhancements and/or changes using Share Point, identified and keep track of logged issues, and provide suitable and proactive solutions.
• Work closely wif development team to review solutions for documented requirements,and promoted the business objectives wifin the development and technical teams.
• Report project status to management team, proposed suggestions from business unit stakeholders, and provided an alternative or workaround solution to issues dat could impact deliverables.
• Created User Interface wireframes in Balsamiq; assisted wif building the business prototype by developing screen designs using different web technologies.
• Served as liaison between internal and external business units; participated and assisted other team members in a consultative capacity when required.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted meetings wif project managers, stakeholders and technical leads to define, gather and document business requirements for a mission-critical web site migration project.
• Coordinate wif web developers and work stream leads in conjunction wif the project manager/technology team and QA to ensure all requirements details were documented and tracked in the JIRA ticket system.

Confidential, Duluth, GA

Senior Business Analyst

Responsibilities:

• Supported business units and managed web application projects in a Waterfall environment.
• Conducted meetings and work sessions wif business units to gather and document system requirements, participated in design reviews to create UI mockups and process flow documentation; Interact wif different client groups to provide support, make recommendations and/or changes in order to improve business solutions.
• Performed business process analysis of business and user needs, and documented the Business Requirements for complex modules of an Online Course Registration Web Application in a .NET and Java Script environment.
• Developed Functional Specifications for applications on new projects, custom enhancements, maintenance, and system-to-system integrations.
• Serve as liaison between internal and external clients to capture agreed-upon business processes and ensure business objectives were met.
• Coordinate and managed all UAT processes which included test plans, screen shots, test data, and test scenarios to ensure accuracy and thoroughness of the functionality being implemented.
• Executed test scripts using Micro Focus QA Load and other resources to monitor performance on all modules of the web application.
• Used SQL in IBM DB2 Query Management Facility (QMF) environment to retrieve data used for testing applications and resolving production issues.
• Served as a Lead Analyst and provided coaching to other Analysts when designing UI mockups for application modules; provided training to team for new online issue tracking system.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Performed functional, GUI, regression, system integration, user acceptance, configuration and content testing for client applications.
• Created and executed test plans, test cases, test data and test results analysis for both manual and automated testing environments using different test scenarios covering all aspects of project functionality.
• Coordinated and supported release tasks which included new implementations and production enhancements.
• Monitored and maintained the System Service Request Database to ensure delivery of accurate results by target dates.
• Supported User Acceptance Testing for major production releases, created documentation, provided detailed test plans, test cases, and test data for the UAT process.
• Worked wif Production Support Task Force to track and analyze issues and provide solutions.
• Created, organized, and monitored testing environments and schedules for production implementations, set up and performed voice over modifications for Client Interactive Voice Response (IVR) modules, and made coding enhancements to the IVR application including the setup of parameters, hardware, and debugging tools.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Project management responsibilities included defining and analyzing customer requirements, coordinating customer deliverables, and developing test plans and system documentation.
• Participated in the review of business and functional requirements and determine primary functions dat the project is to provide;
• Documented and coordinated changes or enhancements for Client specific projects.
• Provided technical support and hands on training to end users to help ensure their understanding of the system functionality and parameter requirements;
• Helped ensure methodology compliance, document problem areas and coordinate resolutions.
• Prepared input data files as required to support functionality and User Acceptance Testing procedures.
• Organized, and monitored testing environments and schedules for production implementations and user acceptance testing for all end users.