PROFESSIONAL SUMMARY:

• Performance - driven, seasoned IT Professional, with more than 15 years of experience, with a diverse background across Business Analysis,
• Quality Assurance, Program and Project Management. Accomplished in performing highly complex projects, leading/managing teams, performing all facets of requirements analysis, data analysis, and building rapport across internal and external customers.

• Personnel Development
• Team Building
• Strategic Planning
• Procedure Development
• Process Improvement
• Creative & Complex Problem solving
• Business process re-engineering
• Business process mapping

• Business artifacts documentation
• Operations analysis and assessments
• Data Mapping
• SQL and Databases
• Release Planning
• Change Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analysis Manager

Responsibilities:

• Team Building and Personnel Development
• Review work and provide constructive feedback on work performance.
• Business Requirements
• Functional Requirements
• Use Cases
• Business Process Diagrams
• Non-Functional Requirements
• Perform all HR related tasks.
• Focuseddelivery of Process Improvement
• Enforce team processes and procedures
• Recommend operational improvements based on tracking and analysis
• Map process activities to desired outcomes to rectify operational inefficiencies.
• Identify process inefficiencies through gap analysis.
• Lead and drive an internal transformation project for how the Business Analysis Team captures requirements and business process models.
• Project has resulted in a 15% productivity gain.
• Project and Program Managementfor the organizations Sales & Marketing Projects
• Develop detailed project plans including resources, deliverables and milestones
• Develop Program Impact matrix
• Monitor timelines, flagging potential issues to be addressed
• Develop mitigation plan and deliver executive presentation

Confidential

Business Analysis Manager

Responsibilities:

• Team Building and Personnel Development
• Reviewed work and provided constructive feedback on work performance.
• Business Requirements
• Functional Requirements
• Use Cases
• Business Process Diagrams
• Non-Functional Requirements
• Performed all HR related tasks.
• Managed Vendor relationship and negotiations for contract, personnel, and services.
• Focuseddelivery of Process Improvement
• Identified process inefficiencies through gap analysis.
• Established updated Business Analysis processes
• Interdepartmental Shadowing Program
• Right-size requirements modeling
• Cross functional lunch and learn sessions
• Project and Program Managementfor the Organizations Onboarding and Product Management Committee
• Develop detailed project plans including resources, deliverables and milestones
• Develop Program Impact matrix
• Monitor timelines, flagging potential issues to be addressed
• Develop mitigation plan and deliver executive presentation

Confidential

Business Analysis Manager

Responsibilities:

• Team Building and Personnel Development
• Reviewed work and provided constructive feedback on work performance.
• Business Process Frameworks
• Business Process Flows
• Functional Requirement Specifications
• Sequence Diagrams
• Use Cases
• Performed all HR related tasks.
• Managed Vendor relationship and negotiations for contract, personnel, and services.
• Focuseddelivery of Process Improvement
• Identified and implemented improvements within the IT Analyst department
• Implementing and improving Jabian requirements methodology
• Implementing IIBA best practices in alignment with BABOK guidelines
• Identifying ‘best fit’ solutions for IT Analyst deliverables based on SDLC methodology (Agile vs. Waterfall), project size, type and complexity.
• Project and Program Management
• Created, tracked, and monitored resource allocation plans, according to capacity allocation plans and release schedules.
• Managed the annual 3.89M cost center financials
• Created and received cost center PO’s
• Reconciled end of month, end of quarter, semi-annual and annual budgets
• Consistently maintained less than 3% variance from forecast to actuals.

Confidential

QA Manager

Responsibilities:

• Team Building and Personnel Development
• Reviewed work and provided constructive feedback on work performance.
• Test Plans
• Test Strategies
• Test Scripts
• Performed all HR related tasks.
• Test Management and UAT Coordination
• Coordinated and scheduled testing across OSS, BSS, BI and maintenance releases.
• Collaborated with the business to provide support and coordination for UAT.
• Supported cross functional teams with test environment build out
• Managing vendor services, contracts and personnel negotiations.
• Environment configuration
• Data analysis/creation for testing purposes
• Focuseddelivery of Process Improvement
• On boarded new external vendor and implemented Selenium based network automation suite.
• Identified gaps and need for testing additional coverage needed to build out and implement an Enterprise Testing capability.
• Chaired and co-chaired subcommittees to drive process and coverage for the Enterprise Steering Committee, with a primary focus on environment build out and full application coverage.
• Proactively worked cross functionally with Development, Release Management and Business Analyst teams to provide ideas for improving not only testing, but the overall SDLC.
• Identified key business transactions to expand upon the automated testing effort, always being mindful of ROI and throw away work.
• Identified, implemented and drove processes to ensure the QA team has appropriate testing tools, access to applications, and necessary environments for full end-to-end testing of OSS releases.
• Project and Program Management
• Created, tracked, and monitored resource allocation plans, according to capacity allocation plans and release schedules.
• Managed the departments 4.5 M annual financials
• Created and received PO’s
• Reconciled end of month, end of quarter, semi-annual and annual budgets
• Consistently maintained less than 3% variance from forecast to actuals.

Confidential

QA Test Manager

Responsibilities:

• Test Management and UAT Coordination
• Worked directly with business users to facilitate UAT, ensuring all test plans were created and stored with HP Quality Center.
• Provided Quality Center administration for user access and structure in test plans, test lab, defects and requirements modules.
• Facilitated daily defect meetings with key stakeholders across the business, development and planning teams.
• Created and presented documentation for Quality Center use for user acceptance testers
• Project and Program Management
• Provided status for overall business initiatives including test and defect metrics across the organization

Confidential

Lead QA Engineer

Responsibilities:

• Test Management and UAT Coordination
• Created and maintained testing artifacts
• Test Plan
• Test Strategy
• Test Scripts
• UAT Strategy
• QA Policies and Procedures
• User and Guides
• Executed QA testing
• Coordinated UAT
• Logged, tracked and managed all QA and UAT defects

Confidential

Software Test Engineer

Responsibilities:

• Test Management and execution
• Created and executed manual and automated test cases (macros)
• Executed Regression test beds for new releases.
• Authored and edited new and existing user guide, installation and documentation
• Installed and updated software, including Microsoft Dynamics, Microsoft SQL 2000, Microsoft SQL 2005, Field Service Anywhere and other various Microsoft applications.
• Installed and created various SQL instances to support a variety of Virtual Environments

Confidential

IT QA Lead

Responsibilities:

• Key Functions:
• QA Test Management
• Created and communicated Test Plans
• Reviewed, approved, and executed manual test cases
• Created and delivered Automated Test Cases via Quick Test Professional and Test Director
• Managed defects and their status via Test Director
• Development Management
• Prepared, reviewed and communicated the Detailed Design.
• Reviewed and verified code builds
• Managed defects and defect status via Test Director
• Communicated weekly status reports

TECHINCAL SKILLSET

Project Management Design and Analysis

Microsoft Office Suite (Word, Excel, Power Point, Project, Visio), Top Team, Clarity, Clear Quest

Methodologies

SDLC, Waterfall, Agile/SCRUM, Kanban, Iterative

Enterprise Solutions

SharePoint Server (2007, 2010, 2013), HP PPM, HP ALM, Siebel Sales/CRM (Communications & Automotive ), Quick Test Professional (QTP)

Operating Systems

Windows OS

Environment: .NET, Oracle, SQL, C++, Java, Windows, Mainframe