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Sr. Business Analyst Resume

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Columbia, MD

SUMMARY:

  • Project Management: Preparation of project charter, project scope and statement of work; development of project plans and cost estimates; management of project timelines and deliverables; risk management; resource assignment; team leadership; liaison to end - users, managers and senior executives; budget planning and tracking
  • Business Analysis: Liaison between business and technical teams; requirements gathering; d Confidential mapping; test plans; d Confidential /work flows and processes; mock-ups of proposed web screens; design specifications, architecture diagrams, process flows, cross-functional process map, user manuals and presentations; use cases; Requirements Traceability Matrix (RTM); JAD Sessions; worked with claims/Drug/NDC/EDI 852/855/830 d Confidential /XML/SAML
  • Documentation: Business requirements; functional requirements; user acceptance (UAT) documents; business case documents; statement of work (SOW); request for proposal (RFP); Atlassian Jira and Confluence Wikis; and Business Process Model and Notation (BPMN); Wireframes; and RASCI/RACI
  • Functional areas: Marketing/customer relationship management; operations/manufacturing (supply chain); Warehouse Management System (WMS); IT; quality assurance; and security; PMO; RBAC; and Identity Management
  • Industry experience: Telecommunication; consumer products; pharmaceutical; healthcare; pharmacy benefit management; manufacturing; and government (DoD, DOL, Confidential ); Nonprofit
  • Compliance: HIPPA; HL7; Confidential ; Medicare Part D; SOX; NIST ; FIPS-200

TECHNICAL SKILLS:

Business Applications: Word, Excel, PowerPoint, Access, Visio, Outlook, Microsoft Project, JIRA, Wiki

Software: ERP JD Edwards Enterprise One/Manugistics; SQL, Oracle, Sybase

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, MD

Responsibilities:

  • Interviewed directors from different departments to create business cases that were used by C-level staff (IT Steering Committee) to prioritize initiatives.
  • Identified issues and conflicts that were evident with an enterprise-level view of initiatives. Recommended solutions to PMO Director.
  • Provided input on RASCI matrix in support of the Demand Management process.
  • Researched trends in social media, digital and mobile industries to create IT objectives for customer engagement strategy project.
  • IT Liaison for Adaptive Insights and Concur initiatives.

Sr. Business Analyst

Confidential, Columbia, MD

Responsibilities:

  • Customer facing role responsible for integrating applications into the Confidential Portal to satisfy various requirements including NIST 800 and FIPS 200.
  • Worked with infrastructure, development and DBA teams to architect solutions to meet business requirements.
  • Met with business users to gather functional/system requirements. Wrote requirements that included shall statements, use cases and process flows.
  • Led meetings and wrote meeting agendas and minutes. Tracked and followed through on open issues and action items.
  • Supported various software releases.

Sr. Requirements Analyst

Confidential, Washington, DC

Responsibilities:

  • Led weekly department meeting to promote collaboration and communication across teams.
  • Gathered business requirements and wrote functional requirements.
  • Presented functional requirements to IT using PowerPoint presentations.
  • Attended offsite meetings to gain an understanding of management’s new organizational goals.

Sr. Business Analyst; Public Trust clearance

Confidential, Alexandria, VA

Responsibilities:

  • Liaison between DoD and Confidential, providing support and clarification on business process and application.
  • Worked with internal and external Help Desks to resolve complex or cross technology issues. Documented issues in JIRA. Used SQL to research d Confidential issues.
  • Identified, managed and lead escalations of d Confidential and process issues.
  • Attended offsite meetings to provide input on high level business requirements.
  • Created and updated user stories. Documented processes (user guides), wireframes and business requirements. Used BPMN to document processes.

Project Manager/Senior Business Analyst

Confidential, PA

Responsibilities:

  • Supervised team of eight consisting of developers and QC members.
  • Maintained detailed project plan and assigned resources to meet milestone dates.
  • Oversaw development and Quality Assurance efforts to meet daily, weekly and monthly Med D deliverables.
  • Provided status on various projects to senior management.
  • Gathered business requirements from Marketing, Product and Account teams.
  • Wrote functional requirements to support Medicare Part D marketing and Confidential mandated camp Confidential ns, which resulted in increased member enrollment and reduction in client and member drug expenditure.
  • Reviewed FRD with software developers prior to coding. Clarified questions and issues, before development started. Maintained Excel grid of Med D business rules. Led JAD sessions.
  • Coordinated and facilitated meetings with business and technical staff.

Project Lead/Business Analyst

Confidential, NJ

Responsibilities:

  • Implemented Web Portal which enabled user group to measure Key Performance Indicators (KPIs) and to benchmark against customer scorecard metrics.
  • Followed PM and SDLC methodology to deliver project on time and with quality.
  • Wrote business requirements documenting scope, assumptions, risks, current state and future state. Maintained issues tracking lists.
  • Wrote, reviewed and validated functional documentation with stakeholders.
  • Developed deployment deliverables. Wrote online help documentation.
  • Created initial mock-up of portal screens with hyperlinks in Power Point.
  • Managed requirement changes in Excel and eRoom.
  • Managed testing, planning and execution. Created test scenarios for UAT.
  • Researched and recommended web technology for project.
  • Provided technical support which included ensuring nightly batch jobs completed on time, so that various forecasts were posted to the Oracle d Confidential base and Manugistics. Used SQL/Oracle to investigate d Confidential issues and access d Confidential warehouse.
  • Worked with external vendors and clients to ensure EDI 852 (Point Of Sale), 830 (Planning Schedule) and 855 (Purchase Order Acknowledgement) d Confidential was posted nightly. Provided D Confidential Analysis support for EDI issues.
  • Collaborated on RFP requirements for middleware software.

Programmer/Analyst

Confidential

Responsibilities:

  • Provided technical support for various market segmentation initiatives that enabled AT&T to target and grow the customer base. Used SQL/Oracle/Sybase.

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