Sr. Business Analyst Resume
3.00/5 (Submit Your Rating)
Columbia, MD
SUMMARY:
- Project Management: Preparation of project charter, project scope and statement of work; development of project plans and cost estimates; management of project timelines and deliverables; risk management; resource assignment; team leadership; liaison to end - users, managers and senior executives; budget planning and tracking
- Business Analysis: Liaison between business and technical teams; requirements gathering; d Confidential mapping; test plans; d Confidential /work flows and processes; mock-ups of proposed web screens; design specifications, architecture diagrams, process flows, cross-functional process map, user manuals and presentations; use cases; Requirements Traceability Matrix (RTM); JAD Sessions; worked with claims/Drug/NDC/EDI 852/855/830 d Confidential /XML/SAML
- Documentation: Business requirements; functional requirements; user acceptance (UAT) documents; business case documents; statement of work (SOW); request for proposal (RFP); Atlassian Jira and Confluence Wikis; and Business Process Model and Notation (BPMN); Wireframes; and RASCI/RACI
- Functional areas: Marketing/customer relationship management; operations/manufacturing (supply chain); Warehouse Management System (WMS); IT; quality assurance; and security; PMO; RBAC; and Identity Management
- Industry experience: Telecommunication; consumer products; pharmaceutical; healthcare; pharmacy benefit management; manufacturing; and government (DoD, DOL, Confidential ); Nonprofit
- Compliance: HIPPA; HL7; Confidential ; Medicare Part D; SOX; NIST ; FIPS-200
TECHNICAL SKILLS:
Business Applications: Word, Excel, PowerPoint, Access, Visio, Outlook, Microsoft Project, JIRA, Wiki
Software: ERP JD Edwards Enterprise One/Manugistics; SQL, Oracle, Sybase
PROFESSIONAL EXPERIENCE:
Sr. Business Analyst
Confidential, MD
Responsibilities:
- Interviewed directors from different departments to create business cases that were used by C-level staff (IT Steering Committee) to prioritize initiatives.
- Identified issues and conflicts that were evident with an enterprise-level view of initiatives. Recommended solutions to PMO Director.
- Provided input on RASCI matrix in support of the Demand Management process.
- Researched trends in social media, digital and mobile industries to create IT objectives for customer engagement strategy project.
- IT Liaison for Adaptive Insights and Concur initiatives.
Sr. Business Analyst
Confidential, Columbia, MD
Responsibilities:
- Customer facing role responsible for integrating applications into the Confidential Portal to satisfy various requirements including NIST 800 and FIPS 200.
- Worked with infrastructure, development and DBA teams to architect solutions to meet business requirements.
- Met with business users to gather functional/system requirements. Wrote requirements that included shall statements, use cases and process flows.
- Led meetings and wrote meeting agendas and minutes. Tracked and followed through on open issues and action items.
- Supported various software releases.
Sr. Requirements Analyst
Confidential, Washington, DC
Responsibilities:
- Led weekly department meeting to promote collaboration and communication across teams.
- Gathered business requirements and wrote functional requirements.
- Presented functional requirements to IT using PowerPoint presentations.
- Attended offsite meetings to gain an understanding of management’s new organizational goals.
Sr. Business Analyst; Public Trust clearance
Confidential, Alexandria, VA
Responsibilities:
- Liaison between DoD and Confidential, providing support and clarification on business process and application.
- Worked with internal and external Help Desks to resolve complex or cross technology issues. Documented issues in JIRA. Used SQL to research d Confidential issues.
- Identified, managed and lead escalations of d Confidential and process issues.
- Attended offsite meetings to provide input on high level business requirements.
- Created and updated user stories. Documented processes (user guides), wireframes and business requirements. Used BPMN to document processes.
Project Manager/Senior Business Analyst
Confidential, PA
Responsibilities:
- Supervised team of eight consisting of developers and QC members.
- Maintained detailed project plan and assigned resources to meet milestone dates.
- Oversaw development and Quality Assurance efforts to meet daily, weekly and monthly Med D deliverables.
- Provided status on various projects to senior management.
- Gathered business requirements from Marketing, Product and Account teams.
- Wrote functional requirements to support Medicare Part D marketing and Confidential mandated camp Confidential ns, which resulted in increased member enrollment and reduction in client and member drug expenditure.
- Reviewed FRD with software developers prior to coding. Clarified questions and issues, before development started. Maintained Excel grid of Med D business rules. Led JAD sessions.
- Coordinated and facilitated meetings with business and technical staff.
Project Lead/Business Analyst
Confidential, NJ
Responsibilities:
- Implemented Web Portal which enabled user group to measure Key Performance Indicators (KPIs) and to benchmark against customer scorecard metrics.
- Followed PM and SDLC methodology to deliver project on time and with quality.
- Wrote business requirements documenting scope, assumptions, risks, current state and future state. Maintained issues tracking lists.
- Wrote, reviewed and validated functional documentation with stakeholders.
- Developed deployment deliverables. Wrote online help documentation.
- Created initial mock-up of portal screens with hyperlinks in Power Point.
- Managed requirement changes in Excel and eRoom.
- Managed testing, planning and execution. Created test scenarios for UAT.
- Researched and recommended web technology for project.
- Provided technical support which included ensuring nightly batch jobs completed on time, so that various forecasts were posted to the Oracle d Confidential base and Manugistics. Used SQL/Oracle to investigate d Confidential issues and access d Confidential warehouse.
- Worked with external vendors and clients to ensure EDI 852 (Point Of Sale), 830 (Planning Schedule) and 855 (Purchase Order Acknowledgement) d Confidential was posted nightly. Provided D Confidential Analysis support for EDI issues.
- Collaborated on RFP requirements for middleware software.
Programmer/Analyst
Confidential
Responsibilities:
- Provided technical support for various market segmentation initiatives that enabled AT&T to target and grow the customer base. Used SQL/Oracle/Sybase.