SUMMARY

• Over 8 Years of Professional Experience as a Business Analyst in Finance, Banking, Insurance B2B and B2C platforms.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases
• Excellent in Developing and evaluating Workflow and Process Models using MS Visio
• Lead business process analysis and reengineering initiatives
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Expertise in UML (use case diagrams, Activity/ Workflow Diagrams and State Diagrams) methodology for application functionality designs using MS Visio.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Knowledge on Software Development Life cycle (SDLC - AGILE METHODOLOGY), Rational Unified Process (RUP), Capability maturity models (CMM), Six Sigma concepts.
• Conducted joint application development (JAD) sessions interviewing and assimilating information from Subject matter expertise (SMEs), domain experts and disseminating information to project managers, architects, development teams and various other stakeholders.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Excellent experience in Agile Scrum SDLC, in writing User Stories, Product Backlog Lists, Acceptance Criteria, Defining Sprint Backlog’s, Participate in Sprints and Sprint Review Sessions.
• Professional experience in data analysis, operations management and development, design, documentation and testing.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Maintain Traceability Matrix to Investigate and resolve issues.
• Extensive documentation skills including preparing test plans, user instruction manuals, programming standards and guidelines
• Wrote complex SQL queries for validation of Data
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis
• Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills with ability to prioritize
• Participated in system Demos to End Users. Communicated with them to gather system feedback and improve functionality.
• Exposure to Client/Server, Web Application developmental tools and Software development and design

TECHNICAL SKILLS

Processes/Technologies: Rational Unified Process (RUP), Rational Requisite Pro, Agile Scrum, Lean, Use Cases and Workflow

Requirement/Application Management Tools: Rational Requisite Pro, MS Office Suite (Word, Excel, Power Point, Visio), iRise / Axure Wire Frame, MS Project

Environment: / Programming Languages: C, C++, C#.NET, Asp.Net, Java, J2EE

Operating Systems: Mainframe, Windows 9x, 2000, XP & NT, Linux, UNIX

Tools: & Technologies: Microsoft Visio 2010, SharePoint Site, Microsoft Exchange Messaging, SQL Server, SQL Navigator, TOAD, Erwin, Rational Rose and UML Design, Axure Wire Frame, HP Quality Center

Source Control Software: Rational Clear Case, Clear Quest, Perforce

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Sr. Business Systems Analyst

Responsibilities:

• Closely involved in defining project scope and identifying discrete enhancement efforts as individual tasks or sub-projects and prioritizing them.
• Gathered requirement for various finance teams, dealer’s representatives and the IT development team to define and work on the upgrades.
• Followed Iterative AGILE approach and have documented User Stories, Product Backlog’s, Sprint Backlog’s
• Participated in Sprint Sessions and have extensively tested the User Stories by writing Acceptance Tests
• Acted as a liaison between stakeholders: Business Users and managers, from business side, and software development team to gather requirements.
• Developed Prototypes and conducted requirement walkthroughs with technical team to communicate requirements to them.
• Participated in Sprint Review Sessions to ensure the estimation is in line with the expected results.
• Deliverables included wireframes, workflow diagrams, interactive mockups, development assets and prototypes
• Interact with clients and help write User Stories for the development teams
• Working with Axure to prototype the user experience designs
• Helped the PM with Project coordination using MS Project
• Co-ordinated usability workgroups for the re-designed site prototypes, conducted feasibility study and performed impact analysis for proposed enhancements.
• Documented Requirement Traceability Matrix in Excel sheet for traceability of requirements through test cases.
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Created User Acceptance Test Plan and coordinated UAT for the site redesign project
• Worked closely with developers for analysis of the application.

Environment: Agile, UML, HP Quality Center, Jira GreenHopper, MS Office, SQL, iRise, Axure, MS Project.

Confidential, St. Louis, MO

Sr. Business Systems Analyst

Responsibilities:

• Work with Senior IT Management to develop and leverage a broad view of the IT department’s agreements with vendors to obtain better terms and prices on behalf of the entire IT department
• Lead the Business Analyst team in adopting Agile Scrum SDLC for the CRM project.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts.
• Identified and translated complex, multi-dimensional business processes/ Workflow into simplified, streamlined processes models to include cross organization processes using MS Visio.
• Defined User Stories, Product Backlog Lists and Acceptance Criteria for the CRM application.
• Develop detailed wireframes, user flows, mockups, and other product deliverables to effectively communicate designs and product requirements
• Work with cross-functional teams to gather feedback on user interface and user experience designs
• Serve as the business lead for UI and UX decisions
• Conduct usability studies and prototype studies
• Responsible for creating reports in Business objects and analysed them in Excel.
• Identify and prioritize opportunities for business process improvements using MS Visio
• Working in Documents Management System to track and store images of paper documents.
• Propose process improvements to documentation and technical writing procedures.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Assisted in mapping the requirements to the source systems, the DW and applicable data marts.
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.
• Create User Acceptance Test Criterion for functionalities and obtained and Sign off.
• Documented user guides, training manuals, policies and/or procedures documents

Environment: MS Office, MS Visio 2010, NET, Oracle, MS-SQL, RUP, MS Project, ReqPro, SQL, DB2, Jira, Agile, Quality Center, Salesforce.com.

Confidential, NewarK, NJ

Business Analyst

Responsibilities:

• Played an instrumental role in defining the initial common terminology to be used throughout the product lifecycle.
• Lead participants in the development of detail design and facilitate Requirements walk-through with appropriate focus groups and related users to confirm business process meets the business needs and project scope/objectives.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Analyzed the client data and gathered requirements by conducting interviews with the clients.
• Acted as a liaison between the business users, stakeholders and the team to perform requirements, quality and risk analysis.
• Performed GAP analysis, conducted walkthroughs and set up internal/external status meetings and postmortem meetings.
• Documented and reported the progress to the management on an ongoing basis.
• Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, plan codes, benefit set-ups, fee schedules, provider pricing, capitation and set-ups.
• Mentored Junior Business Analysts and assigned work and updated progress to the project manager
• Defined roles and responsibilities of participants in the business process.
• Documented System/processes to minimize risk and workflow impacts while capitalize strategic goals using MS Visio.
• Extensively used MS Visio to document business process models and cross functional work flows.
• Gathered requirements from users of the Clear Quest (CQ) tool for any Enhancements or change requests for any defects.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using MS Visio.
• Interacted with the end users to identify the user guide requirements to facilitate training of the call center agents on the new plans.
• Participated in the update of Mainframe documentation be updated to meet the mandate compliance initiative, in accordance with existing and upcoming Health Care Reform Laws
• Ensure all its online and hard copy policy, reference, functional procedures and training curriculum is updates and accurate.
• Used SQL for data manipulation, back end testing and data extraction.
• Designed and developed project document templates based on SDLC methodology
• Established RUP (Rational Unified Process) methodology and provided assistance in developing Use cases and project plans.
• Assisted in Regression Test, System Test and UAT.
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests.
• Documented user guides, training manuals, policies and/or procedures documents

Environment: UML 2.0, MS Office Suite, MS Visio 2010, MS SharePoint 2007, MS Project, Rational Requisite Pro, MS Exchange Server, ASP.Net, C#, Oracle 10g(SQL and PL/SQL), TOAD, Cognos 8.1, MS Visual Studio Team Server-Test Edition, Fiddler.

Confidential, Warwick, RI

Sr. BUSINESS Systems Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality of the applications.
• Acted as the primary liaison between the business users and technical team to collect requirements and analyze business process information.
• Followed a structured approach to organize requirements into logical groupings and developed Business Requirement Documents (BRD) from essential Business Process, Business Rules, information needs and insured that critical requirements are not missed.
• Gathered business requirements through open-ended discussions, prototyping, observation of the compliance department and work environment.
• Used MS Visio for process modeling and documenting the work flows
• Used quality center to document the user requirements, analyzed & prioritized and converted them as system/functional requirements that must be included while developing the software.
• Developed Use Cases, Use Case Diagrams, UML Diagrams, Activity Diagrams & Sequence Diagrams.
• Interviewed functional area users to collect functional requirement and business process information and facilitate meeting sessions with the Subject Matter Experts (SMEs) from various business areas.
• Refined the understanding and communication from the SME’s to convert them into a clear, precise vision necessary to create a solution.
• Participated in performing detailed non-functional requirements analysis, including usability, reliability, and performance. Transformed business requirements to technical models.
• Coordinated with the business partner to define adequate funding for the project.
• Prepared test cases for User Acceptance Tests (UAT) and involved in designing test plans for system integration in testing phase.
• Worked with the team to validate the developed application will meet the business requirements.

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, MS-Share Point, MS-Office Suite, Oracle(SQL and PL/SQL), MS Visio.

Confidential

business analyst

Responsibilities:

• Gathered requirements from the client to design and develop database solutions that ensured "business as usual" for the client after system switchover to the new version.
• Managed team from the offshore delivery center by planning the daily migration activities and by mentoring the team members through targeted training sessions.
• Implemented IT transformation solutions after presenting feasibility study and getting buy-in from client stakeholders at various levels of the organization.
• Developed Business Impact Analyses of the IT transition process by collaborating with business users and IT specialists to reduce business downtime.

Environment: MS-Office Suite, Oracle (SQL and PL/SQL), MS Visio