SUMMARY:

• More than 10 years of experience with Software Testing, Business and Systems Analysis in the full life - cycle software development process (including Agile methodology) in financial, telecommunications and federal government industries.
• Excellent verbal and written communication skills.

TECHNICAL SKILLS:

Operating Systems: UNIX, MS-Windows NT4.0, NEXTSTEP

Databases: Oracle Designer 2000, MS-ACCESS, SQL

Languages: BASIC, C, FORTRAN, Design/IDEF

Tools: Rational Collaborative Life Cycle Management (CLM) software, VersionOne, Jira, Sharepoint, Test Director, Quality Center, PVCS Tracker, Forte, Visual Caf for Java, DbVisualizer, ClearQuest, ERwin/ERX2.5.0.1

Software: MS Visio, MS Project, MS Word, MS Excel, Crystal Reports, QuickBooks

PROFESSIONAL EXPERIENCE:

Confidential, Rosslyn, VA

Senior Business Analyst

Responsibilities:

• Analyze functional requirements and create corresponding test scripts.
• Maintain requirements traceability by mapping test scripts to functional requirements.
• Generate the Weekly Test Report and submit to the VA client per contract requirements.
• Execute query using Rational CLM tool and generate the Defect Validations Report.
• Provide support to business testers during on-site and remote UAT testing.

Confidential

Business Analyst

Responsibilities:

• Analyzed and translated user requirements using Agile software management tools such as VersionOne and Jira.
• Team Lead of the UAT process. Recommended and implemented best practices for the UAT process. After implementing, managed and facilitated the UAT process (including overseeing the testing schedule and progress of team members) and reported UAT metrics to management.
• Created and executed UAT test cases.
• Developed Standard Operating Procedures (SOPs) for the internal operations staff.

Confidential, Burke, VA

Business Manager

Responsibilities:

• Analyzed and implemented numerous new business processes such as patient check in, scheduling, lab tracking, patient walk-out, billing, claims processing, accounts receivable management and tracking including collections of past due accounts, accounts payable processing, patient recall processing, and dental supplies ordering.
• Analyzed office overhead expense data (e.g., lab fees, supplies, payroll, marketing, repair/maintenance, utilities, etc.) on a monthly basis and produced trending reports for practice management purposes.
• Performed HR duties such as staff recruitment, interviewing, performance evaluation and promotion recommendation, and staff payroll processing.
• Evaluated and selected group health insurance and responsible for health benefits administrator duties.
• Managed business financial transactions using QuickBooks. Work with Accountant to evaluate quarterly tax reports and end of year tax filing.

Confidential, Vienna, VA

Systems Test Engineer/Business Systems Analyst

Responsibilities:

• Performed Systems Testing tasks for the Property Inspections module of the HCD Core application (web-based system) to include analyzing requirements, developing test cases and scripts (via Mercury’s Quality Center), executing test cases, verifying resulting data in the database using DbVisualizer, and documenting defects using Rational ClearQuest.
• Performed dual roles in Systems Analysis and Systems Testing for the Construction Loan Control System (CLCS), formerly the American Community Funds (ACF) Construction Loans system.
• Systems Analysis duties for the CLCS project included developing business process models, and analyzing legacy system (Strategy) data elements and then mapping these data elements to the GUI data elements and database fields of the CLCS.
• Systems Testing duties for the CLCS project included developing the Systems Test Plan document (defined the scope of Systems Test: data testing, functional testing, interface/integration testing, security testing, and regression testing), developing Systems Test Cases and Scripts, executing the test cases and scripts, documenting the defects, developing test summary reports, and assisting the development team in the resolution of the defects. Data Testing involved detailed knowledge of the business rules (data verifications and data calculations) and database structure in order to generate the appropriate test data, execute the test case using the test data, and verifying the expected results of the data in the database. The documentation and reporting of the test cases and scripts and the tracking of the test execution results were performed using Mercury’s automated testing tool, Quality Center (formerly known as Test Director). Defects were documented using the Rational ClearQuest tool. Defect reports were generated using Crystal Reports and presented to the management team.
• Documented and executed test cases, and developed resulting defect reports for the following applications: Asset Management Operations (AMO), DUS Data Connection (DDC), DUS Lender Capital Standards (DLCS), and Disclosures.

Confidential, Alexandria, VA

Business Systems Analyst

Responsibilities:

• Performed business modeling using the CASE tool, AllFusion Process Modeler (IDEF methodology).
• Documented the functional requirements using the process models and via meetings with the user community.
• Translated the functional requirements into systems specifications and documented the Systems Requirement Specifications (SRS). This document is used by the development team to perform the actual coding.
• Reviewed and approved test cases.
• Performed systems testing and document the results in a defect tracking system. This includes using an Oracle ODBC driver for MS-ACCESS and SQL to query the database and verify the resulting data.

Confidential, Herndon, VA

Systems Analyst

Responsibilities:

• Analyzed user business requirements and translated these business requirements into system requirements for the Inter-Business Charging (IBC) system. The IBC system is the billing system used to bill Concert’s distributors.
• Documented and provided reviews of these system requirements to internal and external teams.
• Authored the IBC 2000 GUI Functional Specifications document. This document contained a mock up of each IBC 2000 GUI screen and the functional requirements of each screen element (buttons, fields, pop up boxes, etc.).
• Also authored the IBC Design Document: Increased Referential Integrity Across IBC Tables. This task required in depth data analysis of the current IBC database structure and implementing new data tables and columns and modifications to existing data tables and columns and in order to increase referential integrity. This analysis included adding foreign key relationships among data tables and enforcing constraints at the database level.
• Re-engineered (using the PowerDesigner 6.1 tool) the IBC Logical Data Model (LDM) based on the physical model.
• Reviewed and approved test cases.
• Executed unit test cases and documented the results using an automated testing tool, Test Director.
• Facilitated the change management process of each new release of the IBC system application and its corresponding systems documents.

Confidential, McLean, VA

Systems Analyst

Responsibilities:

• Defined the functional specifications for the Customer Account Data Management (CADM) Legacy Gateway (LGW) system for the 2000.07 Release. The CADM-LGW system is a gateway for CADM, AT&T’s centralized billing database system.
• Documented and presented the Systems Design document and functional specification for the CADM-LGW system for the 2000.04 Release.
• Analyzed and defined the System Requirements for CADM-LGW system for the 2000.04 Release. The System Requirements included the analysis and documentation of the impacts of the functional requirements on the CADM-LGW data structure.
• Utilized the internal AT&T software development methodology for the above analysis and design tasks.

Confidential

Senior Systems Analyst

Responsibilities:

• Developed client front-end GUI screens (that included buttons, fields, pop up boxes, etc.) using Visual Café for Java for the automated Network Inventory System (NIS).
• Designed and developed the database model and data dictionary for the NIS using Oracle Designer 2000 for NT.
• Interfaced with clients to analyze and identify application GUI requirements for the NIS.
• Analyzed and defined external system interface requirements for the NIS.
• Team Lead of a Production Support team of 3 members.
• Analyzed and defined performance metrics of business applications.
• Developed SQL queries to capture the performance data metrics and facilitated the querying of these metrics by the team members.
• Designed performance metric reports and presented the reports to the management team.
• Analyzed and defined the design specifications for the Internet order entry system, New Network Nodes Order Entry (N3 OE).
• Analyzed and defined the functional requirements for the N3 OE system and the Web-based Internet provisioning system, Internet Provisioning (IPROV).
• Analyzed and defined the functional specifications for the IPROV system.

Senior Systems Analyst and Test Engineer

Confidential

Responsibilities:

• Developed a defect tracking system using MS-ACCESS for the local provisioning system, Translations and Provisioning System (TPS).
• Executed unit and system test cases, verified results using SQLPLUS on a UNIX platform, and documented the corresponding results for the TPS in an automated testing tool, PVCS Tracker.
• Provided production support to validate and resolve end user problems. Includes writing test scripts to query and update the production database.

Confidential, McLean, VA

Systems Engineer

Responsibilities:

• Defined the functional specifications for the Defense Security Assistance Management System (DSAMS). DSAMS was a large scale Department of Defense (DoD) Web-based application to support the Foreign Military Sales (FMS) process for the three Services - the Army, Navy and Air Force.
• Analyzed the “As Is” business processes associated with the Army’s engineering data management system and developed the resulting “To Be” IDEF0 process models for the Next Generation Engineering Data Management System (NGEDMS) using the Design/IDEF CASE tool. The IDEF0 process models were then analyzed to develop and define the functional requirements for the NGEDMS.
• Analyzed and mapped data elements from legacy systems to the data elements of the new migration system, the Product Definition Support System (PDSS).
• Wrote the Final System Design Description (FSDD) and the Database Design Description (DBDD) document deliverables for the Distributor Inventory System (DIS) for the U.S. Soldiers’ and Airmen’s Home (USSAH).
• Presented the contents of the FSDD and DBDD document deliverables at a formal Critical Design Review (CDR) briefing to the client, the USSAH.
• Developed a 3rd Normal Form logical database model (for the DIS) using Erwin/ERX 2.5.0.1 for Powerbuilder.
• Generated the Data Definition Language (DDL) for the DIS physical model in the SYBASE RDBMS using the Erwin CASE tool.
• Trained in Object-Oriented Analysis (OOA) and Design (OOD).
• Designed and developed the GUI for the DSAMS software application.
• Performed code maintenance (using C programming in the UNIX environment) of the Compliance Monitoring and Tracking System (CMTS) for the Environmental Protection Agency (EPA).
• Performed code maintenance and enhancement using Forte’s object-oriented programming language, Transactional Object Oriented Language (TOOL) for the DSAMS application.
• Executed test plans and documented the results for the CMTS on a UNIX platform.
• Wrote and executed unit and system test cases for the DSAMS application in the Windows NT environment.
• Documented and tracked Test Problem Reports (TPRs) of the DSAMS software unit testing using an automated database tool.
• Used Oracle ODBC driver for MS-ACCESS and SQLPLUS to query the database for verification of test results.
• Performed Independent Verification and Validation (IV&V) testing for the EPA’s Acid Rain Division Proceeds System (APS) software and proposed recommendations as necessary.
• Wrote the Software Test Plan (STP) document deliverable for the DIS software.
• Installed the DSAMS application software and performed the necessary system configurations at various Army, Navy and Air Force sites throughout the United States.
• Provided telephone technical support to troubleshoot client problems with the DSAMS application.
• Analyzed the functional, technical, and programmatic capabilities of legacy application systems and recommended a standard migration system in order to reduce cost.
• Conducted a Navy Industrial Base Study and recommended concepts to streamline the Ship Depot Maintenance Program.