SUMMARY:

• Project Manager/Business Analyst/ScrumMaster with over twenty years of extensive business systems development of Web and Mainframe systems
• Led teams ranging in size from three to 50 managing multiple simultaneous projects
• More than seven years current experience in Agile/SCRUM (Certified SCRUM Master, and RUP for Project Management, Requirements gathering, Systems and Gap Analysis, and Use Case development
• Adept at QA test case development, software Release and code migrations
• Maintained high skills levels in Requirements Engineering, Business Process Engineering, Technical Writing, and User Documentation
• Industry experience includes: Health Care and Claims, Finance and Investments, Multi - channel Retail, SAP’s POS, Credit Card Processing, Mortgage and Loan Origination, Banking, Corporate Financials, Telecommunications, Human Resources/Payroll, Mining, Warehouse Management, and Oil & Gas Financials

TECHNICAL SKILLS:

Tools / Methodologies:: Certified Scrum Master; Rational Unified Process (RUP); Clearcase; ClearQuest; Version One, JIRA, Serena Agile Planner, Rally, Service Now; Sharepoint; Microsoft Project; Compuware’s Reconcile; ALM/Quality Center; First D Confidential ’s Evolve (Customer Service, Collections, Green Screens); Clarity; MS Office (MS Excel, MS VISIO, MS Powerpoint, MS Word, MS Outlook

Language: C++; Java; Oracle PL/SQL; COBOL/COBOL II; Easytrieve; FOCUS; RPG/AS400

D Confidential base: Oracle; MS Access; DB2; IMS; IDMS

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Identify and document end-to-end business requirements and stakeholder impacts for multiple projects ensuring objectives are met while acting as a liaison between business operations and supporting departments such As IT and Compliance
• Maintain the project Share Point site and dashboard with documentation and progress reporting
• Coordinate user story grooming sessions and moderate the setting of user story priority
• Maintain the project Change Control process
• Coordinate release planning
• Maintain the project backlog

Confidential

Business Analyst

Responsibilities:

• Gather and document business requirements
• Document current and future business processes
• Perform gap analysis
• Document new functionality
• Develop use cases and test scripts
• Support the implementation of an enterprise-wide POS system

Confidential

ScrumMaster

Responsibilities:

• Scrum master for 3 scrum teams
• Maintained the agile tracking system and sprint artifacts to provide transparency of the Product & Sprint Backlogs
• Assisted the product owner with keeping the Product Backlog groomed
• Organized and facilitated sprint and release planning to assist the team with making appropriate commitments through story selection and task definition
• Conducted daily stand-up meetings, sprint retrospectives, product demos, and other

  Scrum-related meeting

• Through the use of the sprint retrospectives, helped the Team learn from its experiences
• Tracked and communicated team velocity and sprint/release progress using artifacts such as burndown charts, EXCEL charts, and spread sheets
• Identified and removed any impediments or distractions that may interfere with the ability of the team to deliver the sprint goals
• Responsible for managing dependencies between our team and other scrum teams
• Liaised and moderated between the developers and User base to foster better communication between the disciplines.
• Guided the team in the development of User Stories and Task Descriptions
• Worked with team members to establish task estimates

Confidential

ScrumMaster

Responsibilities:

• Performed full ScrumMaster functions including facilitating development efforts, running scrums, removing obstacles, ensuring cross-team collaboration when necessary, estimating, and handling requests/questions
• Maintained the team’s sprint/project burndown board and velocity charts.
• ScrumMaster for multiple teams.
• Managed release planning for multiple features
• Ran sprint planning, sprint reviews, retrospectives, and user story grooming meetings.
• Communicated appropriately up and down the management chain.
• Continually developed strategies for improving performance of the team.
• Provided regular and ongoing coaching around objectives and priorities as well as routine and unique business requirements.
• Guided, directed and taught less-experienced staff.
• Contributed to project proposals and RFP responses including providing task estimates, resource requirements and high level architecture solutions.

Confidential

Business Analyst

Responsibilities:

• Assisted in with the development of the requirements and functional design of a new d Confidential management system
• Developed business requirements including process maps, detailed workflows, “as-is” and “to-be” processes, and d Confidential source hierarchies
• Managed business requirements documentation to ensure completion and traceability to high level requirements and test cases
• Interacted with business stewards, subject matter experts, and stakeholders to relate d Confidential and technical concepts in business terms

Confidential

Project Manager

Responsibilities:

• Performed the Business Impact Analysis for several operational sites of the company
• Developed Business Continuation Plans for site functions determined critical to day to day operations
• Coordinated and assisted business sites with the formulation of their Business Impact Analysis and Business Continuity Plans
• Maintained the metrics showing the progress of these plans for auditing purposes
• Monitored the development of the Disaster recovery test plans for SOX audit

Confidential

Project Manager

Responsibilities:

• Worked with the client and product owner to determine what application enhancements were needed
• Responsible for the implementation of a major client and served as a point of contact for the client while they were in Implementation and for subsequent project work
• Developed and maintained the high-level implementation project plan in conjunction with other product team members
• Ensured quality deliverables by confirming task completions
• Participated in client d Confidential setup, implementation of d Confidential file loads and tests with the client’s d Confidential
• Regularly reviewed overall project progress with development and client teams

Confidential

Project Manager

Responsibilities:

• Managed business and technical deliverables maintaining the project budget and timeline for multiple concurrent projects
• Ran daily scrums, managed Product/Sprint Backlogs and Burndown reports, held sprint retrospective meetings
• Utilized RUP, Clarity, ClearQuest, MS Office, and Outlook extensively
• Developed project estimates, prepared plans and implementation schedules, managed budgets, resources, and timelines.
• Performed project risk analysis
• Established project prioritizations
• Maintained related dashboards and metrics
• Responsible for resource utilization tracking
• Managed several concurrent code modifications and releases
• Reported all activities to leaders and client management, led project team meetings with representatives of business units, developers, QA, and product owners, maintaining continuous projects statuses

Confidential

Business Analyst

Responsibilities:

• Gathered the requirements for the My Care Card Healthcare System web portal
• Developed use cases that are used to develop the functional design of the system
• Ensured that the technical design addressed all of the functional business requirements
• Assisted the QA team in the development of test cases and scenarios to ensure that all requirements were tested and met by the new application
• Acted as the liaison between business personnel and offshore technical teams in India, Canada, and Costa Rica

Confidential

Business Analyst

Responsibilities:

• Using RUP processes performed the requirements analysis of existing credit and retail card business processes used by the customer service and collections call centers
• Developed use cases for the processes defined by the requirement analysis
• Performed Gap analyses between the current TSYS business requirements and First D Confidential ’s Evolve system
• Documented and maintained the status of the modifications needed to meet the application requirements of the business units
• Developed test plans and test scripts utilizing HP’s Quality Center for the verification of system modifications made to meet the business requirements
• Maintained the progress reporting for the conversion project
• Monitored the progress of the testing of delivered software
• Acted as Scrum Master for the Analyst teams, running scrums and maintaining burndown chart and burn rate report

Confidential

Business Analyst

Responsibilities:

• Gathered the requirements and created the use cases documenting the Department of Administrations accounts receivable, time reporting and leave calculation processes, and asset maintenance schedule system
• Developed a Gap analysis to be used in the software package evaluation process for the replacement of these systems
• Performed a product search for package applications to meet the needs of these requirements

Confidential

Project Manager/Business Analyst

Responsibilities:

• Gathered and documented the project statuses
• Updated project metrics and project reporting
• Maintained the team schedules and contact information
• Coordinated project meetings arranging for space/phone lines, attendance, agenda, minutes, take away assignments, and follow up
• Part of the Incident management team analyzing problems reported to production support
• Reviewed Incidents assigned to the team for determinations as to what personnel and team the incident should be assigned to
• Reviewed incident analysis for completeness and priority assignment
• For those incidents that had insufficient d Confidential analyzed problem and developed the requirements for the production support team
• Acted as a liaison among the Users, Analysts, the Production Support team, and Help Desk personnel
• Insured that incident weekly statuses were up to date and reported to management
• Maintained a balanced work load for the teams
• Maintained the documentation of the team processes

Confidential

Business Analyst/Project Leader

Responsibilities:

• Business Analyst for ADP’s candidate selection and screening division.
• Gathered and documented the project requirements for the on-line candidate d Confidential collection system using RUP processes.
• Developed the use cases and preliminary functional design documents for the candidate d Confidential collection system.
• Developed new documentation standards that met RUP standards for the recording of system requirements and the use cases used in the functional design of applications.
• Acted as the liaison between the business management team and the offshore team in India

Cabelas

Project/Scrum Manager - Business Analyst

Responsibilities:

• Project Leader for a Web-based multi-channel retail corporation systems maintenance project.
• Performed ScrumMaster duties such as maintaining Backlogs and Burndown charts, running daily sprints and Retrospective meeting
• Performed the requirements gathering and business support function for First D Confidential ’s processing of Cabela’s retail and VISA card d Confidential
• Acted as the liaison between the development team and business user groups, the business and the system architects, and client managers.
• Solely responsible for gathering requirements, developing business use cases and functional/technical design documents, and leading the development team in the enhancement efforts.
• Responsible for the on site management for a near-shore remote development team that maintained, enhanced and supported multiple web based systems.