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Program Manager / Project Manager Resume

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Chicago, IL

SUMMARY:

  • Tony is a highly tenured Information Systems Manager who has a proven track record of managing high profile multi - million dollar programs. He has managed programs/projects
  • He has a broad technical knowledge of infrastructure and application technologies, information security issues, trends and requirements. Provides strategic vision, leadership, and management for the
  • IT services including but not limited to IT infrastructure services, Business Applications development, Cloud Technologies and Services, IT operations, IT desk side support, disaster recovery and Cybersecurity.

TECHNICAL SKILLS:

  • SDLC, Agile, Waerfall
  • Infrastructure Program and Project planning
  • Disaster recovery
  • Data Center migrations
  • Team Building
  • Application Development and rollouts
  • Risk Management
  • P&L
  • Cloud Systems - High Security Systems
  • SOX, DEA, FTC, PCI, HIPAA. ISO9001, ISO27001 and ITIL compliance
  • MS Office
  • MS Project, Jira, Clarity, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program Manager / Project Manager

Responsibilities:

  • Conceptualize and define the scope of development and implementation of global IT EPTR (End Point Technology Refresh) program in the corporate IPMO (Infrastructure Project Management Office).
  • Provide strategic direction and tactical management of data, best practices, procedures and work flows, organizational structure, budgets, and resources for the IPMO.
  • Task: Program consists of the entire corporate network of UA at almost 400 locations worldwide.
  • Replacing all network infrastructure, applications and databases, security implementation, desktop and laptop computers, servers, printers, scanners and
  • Telco communication lines, enhancing wireless capabilities to align with UA strategies, standards and locations.
  • Merge all devices, systems and applications acquired by merger and acquisition to new directory and security structures.
  • Manage a team of 30 direct reports in a matrixed organization, who were engineers, executives, customers, managers, technicians, and vendors.
  • Manage risks
  • Reduce the refresh time from years to 9 months.

Confidential, Chicago, IL

Program Manager / Project Manager

Responsibilities:

  • Managed multiple programs for the deployment of custom developed applications from the data center in the EMEA region to the EMEA, AMER regions and Amazon Web services.
  • Lead client engagements and be responsible for the quality and on-time creation of project deliverables for the Platform Operations and Information Technology department.
  • Identify all stakeholders and communicate engagement findings to client management and executives.
  • Collaborate with multiple teams of directors, developers, security, engineers, architects, business owners, customers and managers to insure project success.
  • Manage and mitigate risks and resolve all issues as soon as possible.
  • Implement cyber security initiatives of the CISO to resolve hacking.
  • Provide ISO-9001 and ISO-27001 compliance and champion quality control and continuous improvement.
  • Completed BI / Statistical Analysis of projects and infrastructure operations to prove KPI for C-level executives.
  • Suggested changes in policies and procedures and best practices.
  • Statistically verified SLA, OLA and contractual requirements for executives and ISO QA audits.

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • Successfully built from scratch the trading data center for NASDAQ.
  • Successfully completed the built out of two data centers for Oracle Corp.
  • The Oracle projects included the deployment of an Oracle’s Exadata Big Data Appliance, Exalogic Storage systems and Exalogic Elastic Cloud systems at their data center that encompassed more than 1,000 servers, plus all associated networking equipment.
  • I also managed the project to open a new financial office for JPM Chase. My task was to build out the entire communications, network and wireless systems for the office of about 100 traders.

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • Strategic analysis and development of web sites to maximize profit, Content Management Systems (CMS), Social media campaigns and sales data analytics to meeting business objective for C-level execs.
  • Evaluated corporate infrastructure for mobile applications for Windows 7, Apple & Android tablets and phones.
  • Estimate the design and development effort work breakdown required for a project.
  • Work with cross-functional teams in broadcast, sales, engineering, clients, students and management
  • Developed sound deliverables in the form of instructor-led materials, including storyboards, participant/ instructor guides, learning aids and accompanying documentation
  • Developed curriculum and syllabus for digital media courses
  • Aligned system architecture with programs and strategic and operational needs
  • Mentor team members
  • Designed, developed, implemented and evaluated learning and performance improvement solutions
  • Uses MS Office, MS Project, Adobe Products

Confidential, Lake Forest, IL

Project Manager

Responsibilities:

  • Project manager for the Data Center Migration project. Managed relations between IT Operations and Businesses. Migrated Data Center from Illinois to Omaha, Nebraska, and Norcross, Georgia and the cloud. Realized a $4M reduction in the data center capital costs.
  • The task entailed moving more than 1900 servers and 1000 applications.
  • Developed new applications and upgraded old applications as a part of the migration process.
  • Coached and mentored project managers for vendor companies.
  • Used Scrum and Agile management techniques to bring into scope the several subprojects.
  • Lead cross-functional teams of business reps, engineers, clients and customers.
  • Worked with mobile devices system to implement Apple, Blackberry and Android devices.
  • Utilized ITIL principles to continual improve and drive forward progress, while improving quality and managing risks to comply with HIPAA, DEA, FTC and FDA standards.
  • Negotiated with sponsors, stakeholders, architects, and business relationship managers to realign project goals with business needs and the new disaster recovery plan.
  • Reviewed all the processes for opportunities to improve the quality, security and disaster recovery aspects of all operations.
  • Hired additional resources to restructure operational departments enhance the schedule and architects to create IT standards for all future growth. Were able to bring the project back in line with the direction of senior management.
  • Primary tools were MS Project, SharePoint and Clarity

Confidential, Chicago, IL

Program Manager

Responsibilities:

  • Five s received for selling and completing projects on time, on budget and with superior customer service and service delivery.
  • Mentored new project managers on using Agile techniques
  • Managed projects for AT&T including application upgrades, server migrations, installations, network upgrades & WiFi upgrades for AT&T at Apple stores, McDonalds, Panera Bread, Factory Card & Party and many other locations using primary MS Project.
  • Run daily scrum meetings
  • Managed web development for corporate web site.
  • Supported JPM Chase’s 120K users and several thousand ATM systems and branch offices for 5 years.
  • Managed the Apple IPhone rollout project to upgrade the infrastructure at Chicago Apple stores.
  • Prepared daily reports, change management documents and lessons learned documentation for C level executives.
  • Responsible and accountable for the management of multiple IT projects in the Midwest.
  • Analyzed business requirements pre/post sale, evaluate and apply the best technologies and integrate them into the clients system using SDLC procedures.
  • In depth knowledge of application development, change management, compliance, application and infrastructure monitoring, VoIP, backups, servers, desktops, laptops, cloud computing, mobile systems, data center operations, disaster recovery, high availability, scalability, TCP/IP, virtualization, networking, internet security, directory services, automation, databases, and web systems.
  • Excelled at negotiating with vendors, project planning, facilitating meetings, resolving issues and status reporting, with 90% of projects on time and at or below budget.

Confidential, Chicago, IL

Technical Manager

Responsibilities:

  • Managing all technical aspects of the Confidential program for the Calumet Park School District.
  • Provide technical leadership and direction to internal staff in the development of fully integrated back office technology solutions.
  • Created and maintained the Confidential website using SDLC procedures.
  • Successfully managed and accountable for multiple projects at the same time.
  • Managed the infrastructure, directory services, internet, intranet, databases, developed curriculums and taught classes for staff and students.
  • Analyze business processes to discover the best solutions, and responsible for the P/L of the programs web site.
  • Evaluate software packages to support the program.
  • Prepare status/project reports and documentation.
  • Evaluate the latest in technology to determine the future direction of the technical aspects of the program.
  • Accountable for project completion, defining and driving project deliverables, and facilitating project communications both within the team and to external vendors and consultants.

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • This project included the maintenance and deployment of Windows 2000/2003/XP, Active Directory, MS Exchange, Citrix, Novell, Blackberry and Linux.
  • Managed ERP application development projects
  • Primary pre and post-sales support, responsibilities included organizing and supervising several projects simultaneously reporting directly to the President.
  • Determining the feasibility of doing a project, finding the right people and materials and calculating the budget.
  • Lead a team of technicians to rollout Cisco 6509 switches at Chicago Public Schools.
  • Developed procedures, documented all work and procedures and trained users on how to access systems and use the necessary software.
  • Hired and mentored technicians, and managed the budget of over $1 million dollars per school.
  • We created web sites using Dreamweaver and secured network communications based on Cisco routers and switches.
  • Managed system administrators who administered Windows 2K and Lotus Domino servers and desktops.

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