SUMMARY:

• Creative leadership in the implementation and support of enterprise technologies, IT business systems and infrastructure solutions for clients in high - tech, telecom and financial service market spaces; rapid delivery of essential processes and procedures per client requirements.
• Positive track record in rolling out innovative enterprise solutions, while providing cost-effective efforts to support billing, expense controls, procurement and win-win situations.
• Formation and motivation of teams to achieve maximum performance, ensure total client satisfaction, maintain optimal quality service and meet aggressive organizational objectives.
• Solid expertise in guiding and directing complex projects and initiatives with senior management, industry vendors and key decision-makers; hands-on proficiency with work scope definition and cost reductions.
• Effective hiring,, motivation, supervision and development of top-notch talent at staff and field levels in diverse corporate settings.
• Multi-tasking talents in SLA administration, team building, task prioritization, needs analysis, program implementation and knowledge management in time-sensitive situations.
• IT Business Systems Full Multi-Project Lifecycle SLA Delivery Contract Administration Client Relations Process Optimization Cross-Functional Teams Procurement Vendor Relations
• Change Management Program Accountability Workflow Planning Cost Reductions Supply Chain Billing Processes & Development Policies & Procedures Knowledge
• Management Risk Assessment Off-Shoring Performance Metrics Technical Entrepreneur Thought Leader MCSA Prince2 Certified

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Project Manager

Responsibilities:

• Successfully completed clean-up of Confidential entire mobility inventory in TEM tool.
• Identified and submitted over $500k in savings from auditing project.
• Updated LOA’s with all vendors
• Successfully completed projects

Confidential, Sandy Hook, CT

Program/Project Manager - Telecom Expense Implementations

Responsibilities:

• Successfully completed several high-profile client roll-outs ahead of schedule; consistently received positive feedback from clients and peers for outstanding job performance and responsiveness.
• Specially selected to head up a migration project from legacy to a new TEM platform for the company’s largest Fortune 500 customer.
• As Program Manager on a global audit engagement, generated over $1 million in annual savings for client and new revenue for Quickcomm, resulting in a new managed services contract.
• Played a key role in winning a multi-million deal against a competitor with a seamless Proof-of-Concept.

Confidential, Danbury, CT

Telecom Contract Analyst

Responsibilities:

• Personally reviewed and consolidated all telecom contracts for both companies used in the RFP process, resulting in large savings.

Confidential, New York, NY

Business Project/Contract Manager

Responsibilities:

• Successfully won back over $1 million in lost annual business from market competitors; specially assigned to turn around low-performing accounts and introduced improvements to retain numerous clients
• Created collective win-win situations for demanding multinational entities; sold over $10 million in solutions and services within a 12-month time frame to a large financial organization.
• Facilitated major deals with Barclay’s Bank, Barclay’s Global Investors, First Group America and Expeditors.

IT Commercial Project Manager

Responsibilities:

• Chosen to lead the Complex Pricing Team for the Americas, while building strong global relationships, securing discounts above contract targets and increasing margins.
• Succeeded in meeting all monthly and yearly targets for cost savings; also helped in the RFP process and providing winning pricing for services.
• Owned specific and agreed commercial activities until contract ; regularly briefed and updated contract teams on relevant commercial structures.

IT Infrastructure Project Manager

Responsibilities:

• Earned a reputation for delivering projects on-time and with budget per client requirements; obtained best-in-class pricing that maximized large cost savings for customers.
• Tapped as Project Manager to coordinate up to 23 simultaneous service requests, while purchasing hardware, cabling and d Confidential circuits.
• Established processes and procedures that smoothly aligned with both short and long-term growth goals.
• Played a key role in improving overall functionality of the BT Service Request System.

Confidential, Danbury, CT

Network Engineer/IT Project Manager

Responsibilities:

• Successfully completed a major network upgrade at several hundred remote locations; also contained and resolved numerous network intrusions.
• Played a key role in stabilizing network operations and improving response times at remote locations.
• Achieved large-scale cost savings by helping with a complete network redesign initiative.

Confidential, Newark, DE

Tier II Network Analyst

Responsibilities:

• Regularly commended by top executive for a record of zero missed network outages; recognized as the go-to resource for the largest clients.

Confidential

Analyst - Information Security/Intrusion Detection

Responsibilities:

• Maintained a trouble center for a global network that handled security and LAN/WAN network connectivity.
• Built and tracked proxy and user accounts on firewalls; responded to and documented all firewall intrusion alerts with the Real Secure tool.