SUMMARY

• Over 8 Years of Professional Experience as a Business Analyst in Finance, Banking, Insurance B2B and B2C platforms.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases
• Excellent in Developing and evaluating Workflow and Process Models using MS Visio
• Lead business process analysis and reengineering initiatives
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Expertise in UML (use case diagrams, Activity/ Workflow Diagrams and State Diagrams) methodology for application functionality designs using MS Visio.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Knowledge on Software Development Life cycle (SDLC - AGILE METHODOLOGY), Rational Unified Process (RUP), Capability maturity models (CMM), Six Sigma concepts.
• Conducted joint application development (JAD) sessions interviewing and assimilating information from Subject matter expertise (SMEs), domain experts and disseminating information to project managers, architects, development teams and various other stakeholders.
• Design and review of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Excellent experience in Agile Scrum SDLC, in writing User Stories, Product Backlog Lists, Acceptance Criteria, Defining Sprint Backlog’s, Participate in Sprints and Sprint Review Sessions.
• Professional experience in data analysis, operations management and development, design, documentation and testing.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Maintain Traceability Matrix to Investigate and resolve issues.
• Extensive documentation skills including preparing test plans, user instruction manuals, programming standards and guidelines
• Wrote complex SQL queries for validation of Data
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis
• Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills wif ability to prioritize
• Participated in system Demos to End Users. Communicated wif them to gather system feedback and improve functionality.
• Exposure to Client/Server, Web Application developmental tools and Software development and design

TECHNICAL SKILLS

Processes/Technologies: Rational Unified Process (RUP), Rational Requisite Pro, Agile Scrum, Lean, Use Cases and Workflow

Requirement/Application Management Tools: Rational Requisite Pro, MS Office Suite (Word, Excel, Power Point, Visio), iRise / Axure Wire Frame, MS Project

Environment: / Programming Languages: C, C++, C#.NET, Asp.Net, Java, J2EE

Operating Systems: Mainframe, Windows 9x, 2000, XP & NT, Linux, UNIX

Tools: & Technologies: Microsoft Visio 2010, SharePoint Site, Microsoft Exchange Messaging, SQL Server, SQL Navigator, TOAD, Erwin, Rational Rose and UML Design, Axure Wire Frame, HP Quality Center

Source Control Software: Rational Clear Case, Clear Quest, Perforce

PROFESSIONAL EXPERIENCE

Confidential, Farmington hills, MI

Sr. Business Systems Analyst

Responsibilities:

• Closely involved in defining project scope and identifying discrete enhancement efforts as individual tasks or sub-projects and prioritizing them.
• Gathered requirement for various finance teams, dealer’s representatives and teh IT development team to define and work on teh upgrades.
• Followed Iterative AGILE approach and has documented User Stories, Product Backlog’s, Sprint Backlog’s
• Participated in Sprint Sessions and has extensively tested teh User Stories by writing Acceptance Tests
• Acted as a liaison between stakeholders: Business Users and managers, from business side, and software development team to gather requirements.
• Developed Prototypes and conducted requirement walkthroughs wif technical team to communicate requirements to them.
• Participated in Sprint Review Sessions to ensure teh estimation is in line wif teh expected results.
• Deliverables included wireframes, workflow diagrams, interactive mockups, development assets and prototypes
• Interact wif clients and halp write User Stories for teh development teams
• Working wif Axure to prototype teh user experience designs
• Helped teh PM wif Project coordination using MS Project
• Co-ordinated usability workgroups for teh re-designed site prototypes, conducted feasibility study and performed impact analysis for proposed enhancements.
• Documented Requirement Traceability Matrix in Excel sheet for traceability of requirements through test cases.
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Created User Acceptance Test Plan and coordinated UAT for teh site redesign project
• Worked closely wif developers for analysis of teh application.

Environment: Agile, UML, HP Quality Center, Jira Green Hopper, MS Office, SQL, iRise, Axure, MS Project.

Confidential, Bloomington, IL

Sr. Business Systems Analyst

Responsibilities:

• Work wif Senior IT Management to develop and leverage a broad view of teh IT department’s agreements wif vendors to obtain better terms and prices on behalf of teh entire IT department
• Lead teh Business Analyst team in adopting Agile Scrum SDLC for teh CRM project.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts.
• Identified and translated complex, multi-dimensional business processes/ Workflow into simplified, streamlined processes models to include cross organization processes using MS Visio.
• Defined User Stories, Product Backlog Lists and Acceptance Criteria for teh CRM application.
• Develop detailed wireframes, user flows, mockups, and other product deliverables to effectively communicate designs and product requirements
• Work wif cross-functional teams to gather feedback on user interface and user experience designs
• Serve as teh business lead for UI and UX decisions
• Conduct usability studies and prototype studies
• Responsible for creating reports in Business objects and analysed them in Excel.
• Identify and prioritize opportunities for business process improvements using MS Visio
• Working in Documents Management System to track and store images of paper documents.
• Propose process improvements to documentation and technical writing procedures.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Assisted in mapping teh requirements to teh source systems, teh DW and applicable data marts.
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting teh requirements.
• Create User Acceptance Test Criterion for functionalities and obtained and Sign off.
• Documented user guides, training manuals, policies and/or procedures documents

Environment: MS Office, MS Visio 2010, NET, Oracle, MS-SQL, RUP, MS Project, ReqPro, SQL, DB2, Jira, Agile, Quality Center, Salesforce.com.

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• Played an instrumental role in defining teh initial common terminology to be used throughout teh product lifecycle.
• Lead participants in teh development of detail design and facilitate Requirements walk-through wif appropriate focus groups and related users to confirm business process meets teh business needs and project scope/objectives.
• Led and conducted JAD sessions for requirements gathering, analysis and design of teh system.
• Analyzed teh client data and gathered requirements by conducting interviews wif teh clients.
• Acted as a liaison between teh business users, stakeholders and teh team to perform requirements, quality and risk analysis.
• Performed GAP analysis, conducted walkthroughs and set up internal/external status meetings and postmortem meetings.
• Documented and reported teh progress to teh management on an ongoing basis.
• Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, plan codes, benefit set-ups, fee schedules, provider pricing, capitation and set-ups.
• Mentored Junior Business Analysts and assigned work and updated progress to teh project manager
• Defined roles and responsibilities of participants in teh business process.
• Documented System/processes to minimize risk and workflow impacts while capitalize strategic goals using MS Visio.
• Extensively used MS Visio to document business process models and cross functional work flows.
• Gathered requirements from users of teh Clear Quest (CQ) tool for any Enhancements or change requests for any defects.
• Planned and defined system requirements to Wire Frame wif Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Created context and workflow models, information and business rule models, Use Case and Object Models during teh analysis using MS Visio.
• Interacted wif teh end users to identify teh user guide requirements to facilitate training of teh call center agents on teh new plans.
• Participated in teh update of Mainframe documentation be updated to meet teh mandate compliance initiative, in accordance wif existing and upcoming Health Care Reform Laws
• Ensure all its online and hard copy policy, reference, functional procedures and training curriculum is updates and accurate.
• Used SQL for data manipulation, back end testing and data extraction.
• Designed and developed project document templates based on SDLC methodology
• Established RUP (Rational Unified Process) methodology and provided assistance in developing Use cases and project plans.
• Assisted in Regression Test, System Test and UAT.
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by teh change requests.
• Documented user guides, training manuals, policies and/or procedures documents

Environment: UML 2.0, MS Office Suite, MS Visio 2010, MS SharePoint 2007, MS Project, Rational Requisite Pro, MS Exchange Server, ASP.Net, C#, Oracle 10g(SQL and PL/SQL), TOAD, Cognos 8.1, MS Visual Studio Team Server-Test Edition, Fiddler.

Confidential, Warwick, RI

Sr. BUSINESS Systems Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality of teh applications.
• Acted as teh primary liaison between teh business users and technical team to collect requirements and analyze business process information.
• Followed a structured approach to organize requirements into logical groupings and developed Business Requirement Documents (BRD) from essential Business Process, Business Rules, information needs and insured that critical requirements are not missed.
• Gathered business requirements through open-ended discussions, prototyping, observation of teh compliance department and work environment.
• Used MS Visio for process modeling and documenting teh work flows
• Used quality center to document teh user requirements, analyzed & prioritized and converted them as system/functional requirements that must be included while developing teh software.
• Developed Use Cases, Use Case Diagrams, UML Diagrams, Activity Diagrams & Sequence Diagrams.
• Interviewed functional area users to collect functional requirement and business process information and facilitate meeting sessions wif teh Subject Matter Experts (SMEs) from various business areas.
• Refined teh understanding and communication from teh SME’s to convert them into a clear, precise vision necessary to create a solution.
• Participated in performing detailed non-functional requirements analysis, including usability, reliability, and performance. Transformed business requirements to technical models.
• Coordinated wif teh business partner to define adequate funding for teh project.
• Prepared test cases for User Acceptance Tests (UAT) and involved in designing test plans for system integration in testing phase.
• Worked wif teh team to validate teh developed application will meet teh business requirements.

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, MS-Share Point, MS-Office Suite, Oracle(SQL and PL/SQL), MS Visio.

Confidential

business analyst

Responsibilities:

• Gathered requirements from teh client to design and develop database solutions that ensured "business as usual" for teh client after system switchover to teh new version.
• Managed team from teh offshore delivery center by planning teh daily migration activities and by mentoring teh team members through targeted training sessions.
• Implemented IT transformation solutions after presenting feasibility study and getting buy-in from client stakeholders at various levels of teh organization.
• Developed Business Impact Analyses of teh IT transition process by collaborating wif business users and IT specialists to reduce business downtime.

Environment: MS-Office Suite, Oracle (SQL and PL/SQL), MS Visio