PROFESSIONAL SUMMARY

Sr. Network Analyst/Sr. Provisioning Engineer with 15+ years of experience in the IT, CLEC, VoIP, and Telecom Industries. Proven expertise in MPLS, PSTN, ASR’s, and LSR’s. Excellent communication, DBM, LNP, CKT Ordering, analytical/problem solving skills.

TECHNICAL SKILLS
Hardware: Routers, Switches, Firewalls, Cyclades, Proxy Servers, CSU-DSU’s (Cisco, Juniper, Adtran, Nortel).
Systems/Software: Windows 98, Windows ME, Windows XP, Windows Vista, Windows 7, Exchange 2003, Exchange 2007, SQL, MS-DOS, Enterprise eTIME, Word, Excel, PowerPoint, Visio, Access, Outlook, MS Project, Lotus Notes.
LAN Technologies: Fast Ethernet, Gigabit Ethernet, IPSec, VLAN, MPLS.
WAN Technologies: Frame Relay, ISDN, E-1/T-1/T-3, dial-up, VoIP.
Routing/Network Protocols: BGP, IP Addressing, DNS, Telnet, SS7.
Test Equipment: T-BERT, E1/T1 Converter.

EXPERIENCE

Confidential,
Philadelphia, PA 2008-2012
Large provider of disaster recovery, managed IT, and consulting services.

Sr. Network Analyst/Business Analyst

• Prepared business requirements documentation/process flows, key performance indicator (KPI)/metrics, and assumed life cycle project management tasks, from inception, planning, coordination of resources/stakeholders, execution, and monitoring, to project completion.
• Analyzed customer’s data networks, judge its efficiency, research alternatives and provide feasible solutions. Included were solutions with circuits ranging from MPLS, DS-1s to DS-3s to Ethernet.
• Managed a portfolio of Financial and IT customer accounts valued at $11M in Annual Revenues. The portfolio consisted of various types of data circuits and solutions provided through SunGard.
• Tracked the costs and monitored the cost-effectiveness of the hardware, circuit design, as well as determine how well we are meeting the customer\'s expectations.
• Maintained, configured, upgraded, and procured Cisco Routers; Cisco Switches; Juniper Firewalls, and installed HWIC/T3/Modem cards.
• Utilized SQL to analyze and validate internal business requirements.
• Acted as a Business Analyst to evaluate client requests and proposed solutions based on their infrastructure or various end-customer requirements.
• Facilitated business and technical design sessions, data conversations, planning designs, in a multi-tiered environment.
• Executed daily operations for all incoming customer’s Request for Quotes (RFQ) and responded within SLA to provide Request for Proposal (RFP) which have landed projects worth $10,000 to $30,000 in monthly recurring revenue.
• Supported Sales Staff as a liaison between their customers and the vendors, negotiating TDM/Ethernet quotes with vendors/suppliers, including terms of service agreements.
• Participated in keeping track of the project plans and made certain the projects were on schedule, updating the forecasts, milestone requirements, and issues/tasks.
• Analyzed existing customer applications, memory, hardware, product costs, and Bills of Material (BOM) to ensure they met specific requirements.
• Monitored client-specific turnover, installation, and managed their network documentation.
• Responsible for leading the reconciliation effort in retrieving “x” thousands of dollars in unaccounted revenue, by maintaining month end journal entries for cost analysis, and revenue generation.

Confidential,
Moorestown, NJ 2007-2008
Nationwide Cable Operator, and homeInternet Services Provider.

Sr. Provisioning Engineer

• Designed Visio diagrams of point-point circuit connections.
• Reviewed Engineering requests to provision DS’x’, and OC’x’ requests to ensure ordering accuracy.
• Utilized Metasolv to provision various circuit requests with the Vendors, Suppliers, and LEC’S via manual or GUI based ASR’S.
• Ordered point to point TDM circuits for infrastructure expansion projects through Telco. Providers.
• Coordinated network management issues, and reported findings, and their solutions with clients and upper management.

Confidential,
Moorestown, NJ 2006-2007

Consultant

• Obtained and negotiated DS3, OC3, OC12, and OC48 quote requests with various Suppliers, based on site-specific info, and market subscribers.
• Analyzed high-level backbone designs with internal departments.
• Evaluated individual head-ends and hubs to connect acquired sites reducing company expenditures resulting in improved turn-around time.
• Ordered data circuits with Vendors, and monitored status throughout the process, until circuit installation/passing traffic, and connectivity established.

Confidential,
King of Prussia PA 2004-2006
Provider of voice, and data services for business, and residential customers in Pennsylvania.

Project Manager/Provisioning Coordinator

• Initiated VoIP, DSL, PRI, T1, POTS, MPLS, VPN, Centrex, DID’s, Firewall, email security, and data backup orders.
• Chaired weekly meetings with customers, vendors/suppliers, and carriers to discuss issues &/or provide order status.
• Communicated daily with various internal teams/clients on project status, requirements, issues, risks, actions, and provided project reporting.
• Maintained and updated daily, Excel spreadsheets, & Customer Relationship Management (CRM), which contained all customers’ orders.

Confidential,
Princeton NJ 2002-2004
International Wholesale Carrier of VoIP, data, voice, and mobile services.

Sr. Order Manager 2003-2004

• Reduced turnaround time for Circuit Provisioning by 60% (28 vs. 90 days).
• Quicker Provisioning times led directly to increased revenues to Teleglobe.
• Tracked and monitored customers traffic flow, via IP & subnet addresses.

Sr. Provisioning Analyst 2002-2003

• Created Service Orders for DS-1/DS-3 services, by working with Customers’ Engineering and Operations Departments.
• Processed DS1/DS3/OC’x’ orders with Local Loop providers, between ITXC and the Customer, through the use of various CLEC’s and ILEC’s.

Confidential,
Marlborough MA 2000-2002
Northeast carrier providing T1, DSL, and VPN services to business and residential clients.

Sr. Circuit Design Specialist 2001-2002

• Launched Xpercom Granite to assign ports and equipment.
• Accelerated the ordering process by building CFA’s for the Provisioning Team.
• Created DLR’s for complete turn-up of circuits within Company-specified guidelines.
• Monitored current traffic patterns, and disconnected those customers that weren’t utilizing their circuits for lengthy periods of time.

Sr. Provisioning Coordinator 2000-2001

• Processed, and tracked DSL, T1/T3, DID/DOD and ISDN Orders via ASR’s and LSR’s placed with Verizon in the Northeast.
• Headed the cross-company team created to report status and acted as the point of contact for all escalations involving Provisioning activity in the Northeast.
• Won Provisioning employee of the quarter, for most orders placed and turned up.

Confidential,
Dayton NJ 1997-2000
The largest CLEC in the US

Assistant Production Agent (Switched Services) 1999-2000

• Processed Provisioning Orders daily in the ASR (Switched) and COLR (Private Line) databases.
• Conducted company-wide meetings in the Northeast, about Local Services for Provisioning related issues.

Assistant Production Agent (Private Line) 1997-1999

• Selected to work on a special project for MCI in which I cleaned up more than 70 overdue orders, which, over 2 months, had overloaded the normal Provisioning Team. I completed the project in less than 2 weeks.
• Trained 12 newly-hired employees over a span of 1.5 years, on Methods & Procedures.

EDUCATION

Middlesex Community College
Major: Earth Science