Business Analyst Resume Foster City, CA - Hire IT People

SUMMARY

I’m an operations and business analyst with broad experience in requirements gathering, documentation of business process, SFDC reporting and administration, and general sales enablement.
I’m a certified SFDC administrator, and certified by Apttus in (CPQ) Configure Price Quote application.
I’ve assisted in the implementation of a CPQ application for Marketo and previously supported Apttus in all lead - to-opportunity activities.
I administered Salesforce for a team of business developers, owned the Leed-to-Opportunity process, and maintained dashboards and reports, so leadership could track: pipeline size, win-loss rates, marketing sources, and individual contributions to quota.

PROFESSIONAL EXPERIENCE;

Business Analyst

Confidential, Foster City, CA

Responsibilities:

Gather requirements, design, and test technological enhancements of current processes and new systems implemented
Consult with functional business teams and clients to document new business processes
Support implementation of 3rd party CPQ application in client’s Salesforce instance
Conduct global QA, and case test creation to assure the tool quotes prices and manages approvals correctly worldwide
Consult and work with development team on appropriate design and configuration of CPQ tool to meet the sales goals
Assist the creation of business process documentation

Sales Enablement

Confidential, San Mateo, CA

Responsibilities:

Administered salesforce and trained a 15 person development team, optimizing productivity on their daily use of salesforce
Responsible for lead flow process, alignment of validation rules, web-to-lead, and activity reporting
Implemented two apps to increase sales efficiency - InsideSales and Frontline Selling
Updated and maintained data quality so sales and marketing could have better information in outreach efforts
Conducted mass data updates (territory, account ownership), influencing all sales activity and pipeline
Reported on and analyzed opportunity pipeline: Forecast vs Team Goals; Win-Loss rate, daily Activity
Designed and maintained dashboards and reports for Exec. team in Salesforce
Developed and documented sales processes and SFDC training guides for sales teams
Led Apttus Academy and new employee onboarding and training over 200 new hires since January 2014 on Apttus Quote-to-Cash market space, product capabilities, positioning and messaging
Applied Apttus goals into sales messaging and used salesforce capabilities to help sales achieve those objectives
Email template creation, calls scripts, page layout design, list views, marketing call lists, reports

Business Analyst

Confidential, San Francisco, CA

Responsibilities:

Led HiGear partnerships and product development, scaling our platform into a marketable platform
Gathered user feedback on our service platform narrowing our target market, leading to focused marketing efforts
Developed scenarios to understand competitive and market landscape in a competitive market space: Zipcar, Getaround,
Created required product rules and regulations that enabled us to explore new opportunities and partnerships: Kayak.com
Primary provider of customer support on hundreds of sold reservations on Groupon and Living Social
Sales and service Leader - Top 5 in USA by quantity and volume of hotel club membership sold
Managed daily Front Office operations: 25 person staff, fleet; reservations; customer service, and sales training
Treasurer responsible for hotel staff cash handling, disbursements, and supplier payment processing
Managed payroll for 40 person staff