We provide IT Staff Augmentation Services!

Business Analyst Resume

2.00/5 (Submit Your Rating)

SUMMARY:

  • Creative and Resourceful Computer Networking specialist with over 10 years of experience and knowledge developing, installing, analyzing, troubleshooting and maintaining, networking, computer software and hardware.
  • Experienced in all aspects of operating systems: installations, service diagnostics, database design, development, testing, build/integration, research, education and consulting.
  • Over 16 years of customer service and community service.
  • I’m currently seeking new opportunities as a professional where my Computer Networking, IT Security, Business Analyst, Lab and Hospital IT Consultant, Direct Interfacing / Host Communication Consulting, Project Management, Sales, Technical Support, Supervisor / Lead / Management, Technical Writing, Training, and Recruiting Processing Outsource and Communication Skills can best be utilized.

CORE STRENGTHS:

  • Strategic and Tactical Planning
  • Problem Solving
  • Troubleshooting
  • Self - starter; strong desire to learn and grow skills in a team environment
  • Multi-tasking
  • Excellent in collaborating
  • Solid Interpersonal Skills
  • Willingness to learn and commute
  • Innovative
  • Customer driven
  • Able to interact with external and internal customers to gather data and requirement
  • On-time execution
  • Astuteness during complex situation
  • Solid business acumen foundation.
  • Ability to apply technical understanding to various business needs.
  • Strategic Interfacing / Host Communications Consulting *(For Laboratories and Hospitals)
  • Analyze source data and identify relationships
  • Import/define source file layouts and fields for the data sources
  • Reasonable knowledge of SQL and relational databases
  • Understand various data types (string, integer, double, currency, etc…)
  • Willingness to show accountability and take corrective actions to drive positive results.
  • Log and support higher tier issues, elevating them to the appropriate areas for resolution.
  • Build and maintain relationships with customers via technical support interactions.

TECHNOLOGY SUMMARY:

Laboratorial Equipment: Data Innovations Instrument Manager Middleware Solutions (Laboratories and Hospital Middleware Solution) and Cache, Axeda, Cobas IT Firewall, Cobas IT 1000 System Software (Point of Care Middleware Solution for Nursing Glucose Meters), Cobas 6000, Cobas 8000, Data Care, Modular, Integra 400, 600, 800, Roche PSD and VSII Aliquot Sample Sorters, Omni Modular, BGELink / OmniLink, Cobas b123, Cobas b221, Roche ASTM Simulator, Hitachi 912 and 917 MultiSimulator, Modular Pre-Analytics

Microsoft Operating Systems: Windows 8, Windows 7, Vista, XP, Windows 2010,2003 and 2000 Server, Windows 2000, Windows NT, Windows 98, Windows 95

Linux Operating Systems: Linux Red Hat 9.0 (Workstations and Server)

Hardware: UPS, Intermec Barcode and Label Printers, Barcode Scanners, Dell Workstations and Servers, Wireless Cards, Network Devices (Printers, Network devices (Hubs, Switches, Patch Panels), Device Servers, Glucose Meters, Blood Gas Analyzers, Chemistry Analyzers, Chemistry Pre-Analytical

Software: Adobe products, Access, Ad-Aware, Advanced Server 2000, Architectural Desktop, AutoDesk, Avaya Interactive Center, Avaya One-X Agent, Axeda, Cache, Clarify 12.5SR1.18, Codex, Excel, Exchange 2003, Microsoft Lync Communicator, MyPCInfo, OneNote, Outlook, Outlook OWA, PC Anywhere, PowerPoint, Prisma, Publisher, SAP, Snag IT, SQL Server, Symantec Anti-virus, Symon Inview, Terminal Services, Veritas, Visio, Visual Basic, VM Ware, Web Ex, WinZip, Word

Languages: ASTM, HL7, HTML, Linux Red Hat 9.0, LONIC, Visual Basic, Strong Microsoft (Workstations and Server) Skills, Microsoft Office Skills, Linux Red Hat 9.0 (Workstations and Server), ASTM, HL7, HTML, LONIC, Visual Basic, SQL, SAP, an ability to navigate other computer software.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

  • Provided customers with information about the company based off of their initial interest they’ve expressed after seeing our ads on either TV, radio or from the mail. Also provided them with the options for additional Life, Accidental Death and Dismemberment benefits and other final expense products.
  • Educated customers on the different types of Life Insurance.
  • Was able to consistently gain referrals to build and grow the business.
  • Performed several “meet and greet” community events to promote the company and to set appointments to assist with growing the business.
  • Reviewed customer’s health conditions and medicines and was able to place customers into the best program in relation to their current age, health and current medications.

BENEFITS REPRESENTATIVE / AGENT

Confidential, Indianapolis, IN

Responsibilities:

  • Provided union members with their free benefits offered to them by their local unions with the options for additional Life, Health, Accidental Death and Dismemberment benefits which they would have to purchase.
  • Educated customers on the different types of Life Insurance.
  • Was able to consistently gain referrals to build and grow the business.

TECHNICAL SUPPORT

Confidential, Indianapolis, IN

Responsibilities:

  • Maintained the Blood Gas analyzers to ensure "Tip Top" operational shape.
  • Ensured calibration and Quality Control result accuracy for all the Blood Gas Technical Support Center Personnel that utilized these tools to support the Roche customers.

Business Analyst

Confidential

Responsibilities:

  • Performed product demonstrations for internal and external customers for the purpose of training on new product functionality.
  • Maintained database of problems so that reoccurring problems can be analyzed and reported.
  • Created and maintained detailed functional requirements documentation for supported products. Requirements include use cases and various process / data flow diagrams.
  • Awarded by Roche Management for efforts in improving the end to end process for complaint handling and reducing redundant work.
  • Worked closely with product management, development and quality teams to answer questions related to requirements and support the teams from a requirements management perspective throughout the development life cycle.
  • Gathered and identified functional requirements for supported applications; which included all aspects of the product including user interfaces, portals, message processing, reporting, billing and data mapping.
  • Assisted Roche in achieving their Financial and Operating Profit 2010 Goals which were set in Q4 of 2004; the result of this was that in Q1 of 2011 was the first time the Technical Support Center received any profit sharing in almost 10+ years. At the end of Q1 - 2013, continued assisting Roche’s Technical Support Center in achieving their goals and receiving profit sharing. Practice ITIL standards.
  • Subject Matter Expert for Data Innovations Instrument Manager and Cache issues.
  • Experience with data exchange interfaces (ASTM and HL7 interfaces) issues as it related to Roche IT product installation completions.
  • Responsible for programming system interfaces based on real time HL7/ASTM transactions within a healthcare setting.
  • Provided maintenance, support, and coding enhancements for existing interfaces.
  • Maintained accurate, complete integration documentation for data flows, connectivity specifications, routing, filtering, data manipulation, problem resolution, root-cause analysis and change control.
  • Interface Engine administration including application of updates and patches
  • Real-time interface spooling, archiving, traces, connectivity, client/server configuration, pseudo connections, routing, mapping, filtering, translations and error exception handling.
  • HL7/ASTM interface unit testing - typically interface specification based aiming to confirm that HL7/ASTM messages sent and/or received from each application conform to the HL7/ASTM interface specification.
  • Recognized by Roche Management for efforts in improving the end to end process for complaint handling and reducing redundant work.
  • Assisted client in designing implementation and project plans, as well as facilitation of change management.
  • Performed Technical Writings and created Stand Operating Procedures (SOP’s).
  • Served as the primary support liaison between Roche and the customer’s third party vendors.
  • Recommended solutions to customers’ application questions.
  • Manage multiple client implementations of the Roche IT products including hardware, software, HL7/ASTM interfaces, conversions and training using project management skills and applicable software.
  • Responsible also for assessing and management of customer sites to positively impact customer satisfaction, product loyalty, and a relationship with Confidential, U.S.Project manager of teams in special IT/MIS projects.
  • Provide written weekly status reports to client and Roche management detailing the progress of the implementation and deliverables, potential problems, open issues and general information.

Technical Support

Confidential

Responsibilities:

  • Provided technical support for customers nationally across the United States of America for Lab Integration products and answering basic questions on function and usage of products via Technical Support Center.
  • Collaborated with customers and their various third party Laboratory Information Systems vendors to provide solutions to deliver mutual success.
  • Provided technical assistance to sales, marketing and other Roche departments. Analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.
  • Recognized throughout different departments for the willingness to provide assistance to resolve customer's issue quickly and effectively.
  • Was recognized by Roche Management for showing diligence in reviewing customer data and assisted the Technical Support Center (TSC) in making a 62% improvement in missed pMDRs (Preventative Medical Device Reports) over the same time period last year.
  • Worked after hours to adjust to customers’ technical needs.
  • Troubleshot remote connectivity problems (Axeda, Bomgar, dailup, VPN, WebEx).
  • Responsible for providing desktop/server software support for end-users in MSOffice suite, Windows 2000\XP\7 environment.
  • Diagnose and resolve operating system, application software, security, hardware or other related problems that impact system availability in the production and non-production environments.

Supervisor / Lead Support

Confidential

Responsibilities:

  • Assisted in maintaining a quarterly average of 92% Live Hit Rate and 87% Service Level within the IT Product Support Team and the Blood Gas Support Team.
  • Recognized by Roche’s CEO (Chief Executive Officer), Roche’s Vice President of Sales and Marketing in Professional Diagnostics, Director of Product Marketing in Diabetes Care, Director of Corporate Communications and for innovative marketing ideas.
  • Performed Technical Writings and created Stand Operating Procedures (SOP’s).

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

  • Assisted in the design and creation of the 8.04 Assessment Tool that was and/is still used to save Roche over $80K during an assessment project.
  • Closely communicated with Field Engineers, Quality and Sales.
  • Interact with customers to gather and verify requirements.
  • Executed orders, samples, and tests on Roche Analyzers using Data Innovations Instrument Manager.
  • Conduct onsite Roche IT product application training.
  • Management of national territory requiring 80% travel.
  • Traveled to various hospitals and laboratories throughout the United States performing onsite assessments, implementations and upgrades.
  • While working with customers and / or field personnel, was able to analyze the customer(s) needs and persuade them into purchasing additional hardware and / or software depending on their laboratory needs; forwarded these customers to the Sales Team to draw up the official contracts.
  • Used PCAnywhere, Web-Ex and Axeda to perform remote desktop support, assessments, and upgrades.
  • Provided support nationally across the United States of America for Lab Integration products.
  • Collaborated with customers and their various third party Laboratory Information Systems vendors to provide solutions to deliver mutual success.
  • Assisted with quality and assurance as a validation tester assisting directly in product launches and the development of technically-correct application sheets, package inserts and application reports.

We'd love your feedback!