SUMMARY:

• Overall 8+ years of Business Systems Analysis experience in support of Fortune 100/500 companies
• 3+ years of experience working for Corporate - Treasury, Card Services, Credit Cards, including projects in support of Confidential, Confidential & Securities and Master Card.
• 3+ years of experience working for E-Commerce/Web Application/Content Management Groups, including projects in support of Confidential and Confidential .
• Key Qualities include effective Written and Verbal Communication skills to communicate with key stakeholders including Product Owners from Business Side and Systems Development Group/Systems Integration Group. Good Listening, Time Management, Analytical and Problem Solving skills.
• Identify the project tasks and build a work breakdown structure, develop the project schedules, assess project risks, monitor and control project deliverables and milestones, verify the quality of project deliverables, report the project’s status and progress to top management.
• Utilized various project management tools such as EPIC, PPM, SDLC
• Identifying all the list of stakeholders dat includes business users, clients, and technical users.
• Requirements gathering techniques for waterfall and agile methodologies include - Conduct interviews and discussions with users, Observe and document business processes, workflows with activity diagrams, swim lane diagrams, conduct joint application design (JAD) sessions, distribute and collect questionnaires, build prototypes. Elicitation Skills include Stakeholder analysis, Interviewing, Observation, Document Studies, Task Demonstration, Brainstorming, Conducting Workshops, Goal-Domain Analysis, and Domain-Requirements Analysis.
• Define system requirements such as - functional requirements, non-functional requirements, technical requirements, performance requirements, usability requirements, reliability, and security requirements.
• Modeling system requirements - Identify user goals, events, use cases, use case scenarios,
• Create requirements models: context diagrams, data flow diagrams, use case diagrams, activity diagrams, sequence diagrams, event lists and process descriptions.
• Created data mapping documents for commercial card files, GL files, AML, speed pay etc. by looking into the source & target file layouts, data dictionary, file specification documents provided by processors such as TSYS and FDR.
• Defined source & target record names, field names, field length, field description & list of rules.
• Familiar working with various types of financial data such as commercial cards/card holder/corporate products/accounts/customer/financial /addendum data.
• Experience creating various inbound and outbound data mapping documents for various Interfaces by looking into file layouts, data dictionaries, source code by comparing the data elements of each record in various TSYS supported, FDR supported, MasterCard supported Common Data Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet etc.
• Adept in developing test strategy, test plan, test conditions, test cases, test scripts, test data based on the functional and technical requirements.
• Performed user acceptance testing along with other business owners to determine whether the system fulfills user requirements.
• Coordinated all the testing efforts with QA teams during regression and systems integration testing effort.
• Preparation of project charter, business requirements document (BRD), process flows, entitlements, functional requirements document (FRD), page specification document (PSD), use case documents, design documents, report specifications, mock up creation for UI experience, test reports, release notes and implementation plans.
• Training/Operational Support Skill’s:
• Provided training and operational support to business units, existing staff on and off site.

TECHNICAL SKILLS:

Microsoft Office Suite Products: Word, Excel, PowerPoint

Project Management Tools: EPIC, PPM, Clarity, SDLC, Capacity

Business Modeling Tools: UML, MS Visio

IBM Rational Tools: Clear Case, Clear Quest

Test Case Management Tools: Mercury/HP Quality Center, HP ALM

RDBMS: Oracle 11g, MS SQL Server

Programming Languages: C, C++, C#, Java

Web Development Tools: JavaScript, J2ee, CSS, HTML, XML, AJAX

Content Management Systems: Vignette/Open Text

ERP Planning SAP Products: FICO, SD, MM

Reporting Tools: Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, Woodlawn, NJ

Business Analyst

Responsibilities:

• Worked for Division of Enterprise Architecture as a Business Analyst to perform Data Model cleanups utilizing CA ERwin tool.
• Wrote test cases for GRT application and utilized HP ALM tool to execute tests.
• Responsible for creating individual status reports.
• Environment: CA Erwin tool, GRT (Global Reference Table) application, MS Word, PowerPoint, Excel, MS Outlook

Confidential, Union, NJ

Business Analyst/Tester

Responsibilities:

• Worked for the Store Systems E-Commerce application group. Aim of the project was to launch Form Factor 1(42” Touch screen) and Form Factor 2 (iPad3) in BBBY stores.
• Coordinated closely with Product/Content Managers, Business Owners to gather/define Business/Functional Requirements, Business Rules, and finally documented them in Business Requirements Document (BRD).
• Prepared activities for JAR sessions dat included updates to AS IS & TO BE workflows, Process Flows.
• Coordinated with Client Experience team to receive Wireframes, Screen Layouts, Patterns, and Color Swatches with Peer Review of JAR session materials followed with Post JAR documentation.
• Coordinated closely with Application Architects, Technical Leads, and Senior Developers during Design phase.
• Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for Systems Integration Testing.
• Environment: Store Systems Application (Item Entry/PIM), BCC Content Management, MS Word, PowerPoint, Excel, Lotus Notes, RMTrack Defect Tracking Tool, ATG Platform

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Worked for the Confidential - US Loyalty Coalition application group. Aim of the project was to launch Plenti/Payback Solution for newly acquired product.
• Coordinated closely with Product Managers, Customers to gather/define Business Requirements and finally documented them in Business Requirements Document (BRD).
• Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.
• Prepared activities for JAR sessions dat included updates to High Level Process Flows, Functional Analysis Documents, and Meeting Minutes.
• Coordinated with Client Experience team to receive draft Wireframes with Peer Review of JAR session materials followed with Post JAR documentation.
• Created activity records for FRD, Use Case’s, Activity Diagrams, Sequence Diagrams, Use Case Diagrams and Page Specification Documents.
• Updated drafts and sent review log with SharePoint link of drafts to Stakeholders.
• Conducted FRD Review of Drafts and Review Log.
• Sent Disposition Log from FRD Review to Stakeholders and made final updates to documents.
• Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing

Environment: First Spirit Content Management Application, Oracle DB, C#/.Net, MS Word, PowerPoint, Excel, MS Outlook

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Worked for the Confidential - Strategy & Planning/Marketing tool application group. Aim of the project was to launch Mobile Initiative Iteration 1, 5 Tier Source Code Iteration 2, and Planning Tool Enhancements Iteration 3 for Slate, Freedom & Amazon products. (Agile Methodology)
• Responsible for producing the Project Schedule for all enhancements of Mobile Initiative, 5 Tier Source Code and Planning Tool enhancement’s.
• Utilized MS Project in order to create the WBS (Work Breakdown Structure) for all enhancement requests.
• Worked closely with full time Senior Manager’s in order to do Technology Cost Summary/Tracking of Budgets. Utilized a product called Capacity Tool in order to track Actual.
• Responsible for conducting Meetings, maintaining Action Items and Issues Logs.
• Acted as subject matter expert for the infrastructure product assigned to work.
• Worked closely with different Line of Business (LOB) Product Owners of Campaign Management, Relationship Managers of different channels such as Internet, OSAM, OSAM-Retail, and Direct Mail to gather Business Requirements and later translate them into Functional Requirements/Use Cases and finally document them in Feature Detail document.
• Experience in facilitation of Joint Application Design sessions in order to speed up the process of defining requirements
• Accountable for identifying, documenting and managing risks and defects associated to the products (with escalation).
• Scheduled one-on-one meeting with the Product Owner to understand the changes, potential impacts of the changes and to review unit test cases and results.
• Be visible and available to all team members for assistance in training, reviewing work, knowledge share, and maintaining workload.
• Kept the Test Manager informed of all issues dat may need to be escalated.
• Worked closely with Technical Leads, Application Architecture’s in order to Design the user interfaces, system interfaces, application architecture and software.
• Promoted the use of test automation by the QA team.
• Maintained visibility and available to all team members for assistance in training, reviewing work, knowledge share, and maintaining workload. Authored Test data, Test Plans, Test Cases, and Test Scenarios for the proposed enhancement requests.
• Performed System Integration Testing (SIT) along with other QA resources to test the proposed functionality.
• Performed a full product review for impacts to assigned product. Engaged in incidents and problems associated to stability and availability of you're product. Reviewed each release for a list of product enhancements being changed and determined integration testing needs for the product assigned.
• Assisted with overall User Acceptance Testing (UAT) and Go/No Go, Deployment/Cut-Over Plan activities.

Environment: Strategy & Planning/Marketing Tool/Application, Oracle DB, C#/.Net, MS Word, PowerPoint, Excel, MS Outlook

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Worked for the Treasury & Securities Services Line of Business/Commercial Cards group, which is responsible for delivering Commercial Card services to various Customers through Payment Net product. Is a web-based Commercial Card system, to manage to all Commercial Cards Accounts, Financial Transactions, Merchants Information, Card Holder Information and Reporting Application for various customers of JPMC; Aim of the project was to create enhancements for PaymentNet4 product.
• Coordinated closely with Product Managers, Customers to gather/define Business Requirements and finally documented them in Business Requirements Document (BRD)
• Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.
• Prepared activities for JAR sessions dat included updates to High Level Process Flows, Functional Analysis Documents, and Meeting Minutes.
• Acted as subject matter expert for the infrastructure product assigned to work.
• Coordinated with Client Experience team to receive draft Wireframes with Peer Review of JAR session materials followed with Post JAR documentation.
• Created activity records in Clear Quest and modification of Requirements Documents in Clear Case (FRD, Use Case’s, Activity Diagrams, Sequence Diagrams, Use Case Diagrams and Page Specification Documents).
• Updated drafts and sent review log with SharePoint link of drafts to Stakeholders.
• Conducted FRD Review of Drafts and Review Log.
• Sent Disposition Log from FRD Review to Stakeholders and made final updates to documents.
• Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing
• Received sign-offs with Business (Product team), Technology (Solution Design, QA, and Risk) Stakeholders and finally closed out Clear Case documentation.

Environment: PaymentNet4 Application, Clear Case, Clear Quest, MS Word, MS Power Point, MS Excel, MS Project, SQL, Oracle, .Net/C#, Outlook Exchange, Business Objects

Confidential, chaumburg, IL

Business Systems Analyst

Responsibilities:

• Worked for Global Interactive Marketing Organization. Aim of the project was to have Content Recommendation and Content Targeting on B2C, B2B Confidential Websites.
• Successfully implemented personalization B2C websites of Confidential .com by integrating with 3rd party systems Bay Note and Market Bright CRM (both for Social Behavior) with Confidential Vignette Content Management Systems (CMS) to deliver Targeted Content and Recommendations to the prospects.
• Experience in facilitation of Joint Application Design sessions in order to speed up the process of defining requirements
• Facilitated meetings with Global Marketing Business stakeholders to gather Customer Requirements for Content Recommendations, Content Targeting and Content Management Systems to deliver online content to Site Visitors.
• Translated High Level Customer Requirements into Development Requirements (both Functional and Non-Functional Requirements) by performing System Analysis and tan documented within Confidential Requirements template and also HPQC tool.
• Maintained Issue Logs, Action Item Logs and Meeting Minutes for the Personalization team.
• Worked closely with Technical Leads, Architect during Design sessions to understand and document various new Content Types, Database changes, Market Bright Interaction, Cookie Information.
• Developed UAT Test Plan, Test Strategy, Test Cases, Test Criteria or Test Condition, Test Scripts and performed User Acceptance Testing along with the Business Users.

Environment: Vignette/Open Text Content Management V7,, Render for delivery, Web sphere 5.1, JSP’s, Java, J2EE, XML, XSL’s, DB2, SAP CRM, SOA, Windows XP, Oracle, JSP, J2ee, CSS, XML, HTML, MS Office Suite, MS Visio, HP Quality Center, Outlook

Confidential, Fallon, MO

Business Systems Analyst

Responsibilities:

• Worked for Corporate Products Technology Organization. Utilized Smart Data product platform. dis product, the core of the Corporate Payment Solutions Business Unit, has been very successful as an issuer co-branded tool to capture Corporate Credit Card, Fleet Card, etc. accounts - worldwide. Aim of the project was to build a new MasterCard Common Data Format XML Schema (3.0), Enhanced Data Usability and Infrastructure & Global Data Repository Custom Projects.
• Followed Hybrid Waterfall Systems Development Methodology for execution of various work requests.
• Gathered and documented Business/Customer Requirements from the product managers/business owners of MasterCard internal group and customers/issuers/banks dat include Citi Bank, HSBC, Bank of America, GE, Santander Brazil, Capital One, Chase, ABN Amro, Comdata, Co America, Wells Fargo, National Bank of Canada etc.
• Experience in facilitation of Joint Application Design sessions in order to speed up the process of defining requirements
• Translated Business/Customer Requirements into Development Requirements (both Functional & Non-Functional Requirements).
• Created Screen/UI Mockups of Provider System screens, an example of a final product dat is for viewing only, not executable.
• Created various Inbound and Outbound Mapping documents by looking into the XML schema, C++ code by comparing the data elements of each record in various MasterCard supported Common Data Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, Airplus (Lufthansa), Captura, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet etc.
• Created and documented User and System Level Use Cases/Scenario views showing how an actor interacts with the Provider system to carry out a business activity.
• A use case is a high-level description and may include a whole sequence of individual steps to accomplish the use case also called flow of activities or main flow or happy day scenario. Documented various sub-sections in the design document like overview of use case, what requirements were satisfied, preconditions, actors, main flow (happy day scenario), sub flows and user interfaces.
• Gathered and documented the Class Information and Database Changes information from the Architect/Technical Lead in the Design Document.
• Prepared System Test Plans, which is used to document the exact strategies for the execution of a specific test
• Developed Test Cases, a formal description of a start state, one or more events to which the software must respond, and the expected response or ending state.
• Developed the Test Criteria or Test Condition dat defines situation in which the system’s responses should be tested. To identify these situations, each requirement is broken down into the type of transactions or situations dat need to be tested.
• Developed the Test Scripts i.e. documenting how each test case (test set) will be executed, what data to use, and the results to be expected. XREF to applicable test condition.
• Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing

Environment: Smart Data Platform - my Provider Application/Global Data Repository (GDR), SOA, C++, Oracle, SQL, MS Office Suite, MS Visio, HP Quality Center, Lotus Notes

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• Successfully re-architected the US home page, the Card Center home page and product specific card product pages facilitating two operational improvements; Converting content from fixed web based content to a format dat can be managed by the business and pushed to production without Technologies involvement, decreasing minor site enhancement costs (300K for CCSG and 100K for OPEN) by 15%.
• Integrated acquisition pages into a content management system (CMS) which, when tied to the product specific directory structure, allowed us to make changes across the site for any product specific changes (i.e. delta refresh) in a few days.
• Defined Requirements by Eliciting requirements using Joint Requirements Planning (JRP) sessions.
• Achieved the purpose of dis acquisition content enhancement (ACE) project by improving the site infrastructure for all Confidential acquisition WebPages (CCSG and OPEN). The proposed improvements will allow AXPi to display dynamic content dat is more targeted and personalized to prospects.
• Followed Method 1 Hybrid Systems development Methodology to deliver large and small projects for Confidential Technologies (AET’s).
• Experience in facilitation of Joint Application Design sessions in order to speed up the process of defining requirements
• Delivered Technology Deliverables Project Charter, Requirements Report, Design Report and Test Report required for SOX compliance.
• Responsible for participating in the Project Estimation and Scope Definition, and ensure dat functionality meets Project Objectives.
• Conducted JAD sessions- weekly meetings and walkthroughs with the CMAX business teams and CMAX development team to communicate their perspectives with each other.
• Prepared Project Charter in concept evaluation phase and delivered the most essential elements of project charter dat includes executive summary, problem/opportunity statement, business objectives and goals, project description, time lines, In Scope and Out of Scope, technology cost summary and cost benefit analysis and project exceptions.
• Created a High Level Business Process Flow (point of departure or high level overview of current environment and point of arrival or high level overview of envisioned environment) utilizing the MS Visio.
• Created work flows to depict the flow of work through the current system (AS IS) and future system (what the business wants it TO BE after the project is implemented) and documented in the Requirements Report/FRD.
• Monitored and documented full Requirements Traceability Matrix.
• Created Wireframes, by specifying what the existing and final screens look like as a result of dis project.
• Translated Business Requirements into Systems Requirements such as (Functional and Technical Requirements).
• Worked with the CMAX development team on VCM, for web development and to produce dynamic web pages for B2C sites.
• Responsible for coordinating with Technical Lead in designing the Database tables, CTD’s, Render Templates.
• Responsible for coordinating with Technical Leads in designing the structure for Project and Sub channel’s to store and deliver content for GCD portal.
• Responsible for coordinating with Technical Leads in designing LDAP groups to control security in VCM and use custom Workflow for content publish as per Amex standards.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques
• Worked closely with Portfolio Architects, Project Architects, Technical Leads, and Developers to design and document Content Type Definitions (CTD’s), Content Items.
• Worked closely with IM to define both Logical and Physical Data Models.
• Brainstormed the business users and worked as a website developer to develop, design and code the front end GUI of the application
• Made decisions based on the limitations and capabilities of the latest technology
• Solved business and technology problems independently and created innovative business solutions
• Conducted technical/ non-technical presentations to the management and training workshops for the clients.
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix.
• Developed System Test Plan, Test Strategy, Test Cases, Test Criteria or Test Condition, Test Script’s and Performed System Testing and User Acceptance Testing.
• Did thorough User Acceptance Testing (UAT) along with the Business Users of the final product.
• Worked for SAP Enterprise Data Management Organization. Aim of the project was to build a new enterprise cross reference application. The cross reference application is intended to provide the ability to correlate data stored in various information systems throughout the enterprise. Cross referencing is used to handle legacy-SAP transition over time as will be the case with Project One Up.
• Experience in facilitation of Joint Application Design sessions in order to speed up the process of defining requirements
• Interacted with product specialists for each line of business to gather requirements to be defined for the new system.
• Prepared Software Requirements Specification (SRS) document for Cross Reference Application.
• Interacted with product specialists and product analysts to identify the changes in the existing system and additional features required in new system.
• Responsible for writing use cases, business Rules, logical analysis and change management of requirements.
• Prepared detailed test plan and test cases by understanding the business logic and user requirements.

Environment: MS Office suite, MS Visio, Borland Caliber RM, Star Team, eROOM, Mercury Test Director, MS Project, UML, SQL, Oracle)