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Senior Business Analyst Resume

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SUMMARY:

  • Business Analyst with strong experience in several verticals. Experience with large enterprise - wide, complex implementations that allowed the skill-set for the production and development of workflow studies, process decomposition, process re-engineering, business and process modeling skills, and process of gap analysis.
  • Ability to understand product design working with development teams, Business process knowledge. Conceptualize and document value-based business processes and direct the system configuration to achieve value. Excellent written, oral, and interpersonal communications skills. Strong written architectural design specification skills with the ability to communicate design requirements to development teams. Compose Business Requirement surveys for solutions providers and vendors to be more effective with deliverables. Effective in strategically enabling enterprise and e-Business solutions, while working with cross-functional, cross-organizational teams. Strong understanding of all SDLC phases.

TECHNICAL SKILLS:

Software/Protocol: SWIFT - SWIFT NET Trade interface, Omgeo Connect, OASYS, SOA, HL7, Oracle 10g Create/Manage PL/SQL Oracle 11i for Financial Services, NetSuite, CRM-Supply Chain, e-commerce, Order Management and Fulfillment Analytics, Cognos BI platform;Siebel e-Business Suite,Unica Marketing Analytics, Performance Scorecard; Oracle Financial, Windows/2000, Windows NT, Excel (PC/MAC), Front-Page,Cognos-PowerPlay/Impromptu, Teradata/Reportbuilder, OLAP, Data Mining, BRIO SQR,, Microsoft Access, Visual Basic, CrystalReports, WordPerfect, MacDraw, (Macintosh) - Mac Write, Harvard Graphics, Adobe Photoshop 5.0, Adobe Illustrator, Visio 5.0,TCP/IP Internet Applications, HTML, Oracle 8.0.6, Rosettanet, Business Objects Enterprise, LAN/WAN, SGI, FTP sites, Web LogicTools, WinRunner, JavaScript; EDI Complete, Mercury ITG, Mercury Test Director, TOAD, SQL Plus, Salesforce, Call Center, FinalCut Pro, RDBMS technology, MS SQL, Oracle Apps, Sybase, Siebel

Operating Systems: UNIX, SUN platform, SQL Server, Linux, IBM OS/2, Netscape Apache Server, Windows NT

Other: XML (analysis), UML, AGILE, RUP, SOA, People Soft (Tools), Novell Netware 4.x, SAP PeopleSoft, ERP applications, API, Swift, Visual Basic, Vignette, EMC Documentum, SharePoint, User Interface Design, Clarity, Confluence Tableau

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

  • Working directly withSiebel in Technical Support - Sales/Marketing/Training/Online Business for Reseller programs and courses directly with IT as Business Analyst and as part of the support team within the MIS organization for SDLC projects
  • Managed Project enhancements and any new Product line (s) allowing for the Global Markets to achieve all information and requirements in, Training; Campaigns; Sales, etc. for success in the new launches and education
  • Produced Analytics reports for metrics on Customer Health and Performance
  • Gathered requirements for projects and enhancements (Call Center, Sales, Product Group, Marketing, Product Definition, R&D etc.)
  • Involved and responsible for VAR Workshops allowing for Portal and Usability improvements
  • Responsible for analyzing the needs of the in-house business and VARS managing multiple small to large projects to full SDLC
  • Wrote Specifications for Analytics-Reporting and Portal structure - including Functional Specifications and Use Cases for Developers
  • Managed many projects and enhancementsin Salesforce; Web wizards;Data Loader Wizards for imports; Updating Dashboards; Messages and Alerts; Reporting (setting the rules for metrics); Commissions Dashboard and Forecasting
  • VAR Portals/Sales Portals/Customer Portals/Training Portals - Lead Generation Management - Global
  • Campaigns/Dashboards - Metrics reports
  • Sales/ Marketing Portals; Campaigns/Metrics/Forecasting
  • Ensured lead assignment rules were set for importing data in the salesforce model to the correct user.
  • Managed SharePoint sites for Testing; Project Management and Documentation for each on-going Project while successfully engaging Stakeholders and Developers/IT
  • Managed full SDLC on Projects from Executive Counsel to VARS/Training/Marketing/R&D/Product Definition/Field Services/Sales ensuring requirements and analytics for each project was brought to “Go-Live” statusonline metrics for reporting and measuring success of current and newly launched Products (Electrical, Plastics)
  • Prepared and wrote Business/Functional/Technical requirements working directly with Stakeholders for approvals and Developers of on-going issues and/or resolutions with requirements.

Confidential

Senior Business Analyst

Responsibilities:

  • Demonstrated leadership and mentoring Junior BA’s
  • Worked as Lead Business Analyst on the following enterprise wide projects to completions:
  • Completed the Kick off projects for all on-line Grocery and e-coupons activation
  • Wrote and Managed the Retail Deposits specifications and workflows (MC and BAC as Partners)
  • Managed and Analyzed E-Commerce Projects which entailed the success of many on-line Markets/Shopping Cart design and On-line Loan applications, purchases and affiliate programs (NetSuite)
  • Managed the production and writing of specifications for Customer Care reports and enhancement feeds for order processing
  • Facilitated the kick-off Project and the requirements for the Upromise Mobile App for Android and iPhone
  • Working with Marketing and IT, Managed as the Lead business Analyst the “Chasing After Loans” SMS project for members to receive updates on the processing of loan applications by writing the feed specifications and data mappings were implemented
  • Working with Marketing and IT, Managed the OLA - On-Line Application - Student Loan processing Program allowing for any type of ‘Borrower’ UI feed and data mappings
  • Developed use cases, flow charts, and narratives to effectively capture and communicate new business requirements
  • Partnered with internal and external clients to define and translate business needs and solutions
  • Lead requirements gathering and review meetings with internal and external stakeholders
  • Facilitated and documented Business and Functional requirements
  • Consulted with project managers and technical leads to determine feasibility, managed scope
  • Produced detailed business, feed and functional specifications required to implement projects
  • Conducted user acceptance testing and provided approval of project implementation as required
  • Managed UAT for set projects
  • Followed SDLC processes and procedures
  • Participated in driving quality projects to completion and launch
  • Worked with project management tools such as Clarity and SharePoint
  • Developed Business Analyst Process and Methodology

Confidential

Senior Business Analyst

Responsibilities:

  • Met with and managed the implementation of the new HR Datamart (Globally) with Developers to ensure implementation
  • Interviewed and facilitated meetings with Human Resources Team and Vice President to ensure new HR Datamart requirements to full success and completion allowing for Web Reports to be “On The Fly” in Dashboards
  • Developed reporting requirements and mock-ups for HR Datamart and HR Dashboard that allowed for efficiency in data and reports and analytics
  • Maintaining the Business Analyst/Developer Release Notes/Testing /QA utilizing EMC Documentum
  • Wrote Business Requirements Documentation for Human Resources
  • Wrote Uses Cases for Peoplesoft, SAP and Users of new HR Data mart/Dashboard
  • Identified gaps between the required functional design implementation phase
  • Developed detailed functional specifications to data sources required, data mapping/posting rules, calculation
  • Worked with HR and Developers to ensure consistency and correct interaction between technical specification
  • Worked with the QA and Development teams on Testing phase

Confidential

Senior Business Analyst

Responsibilities:

  • Responsible for maintaining pre and post-sales launch to customers and partner relationships
  • Responsible for project management of Professional Services deliverables.
  • Worked with direct customers implementing and writing Business and Functional requirements
  • Use Case Design
  • Responsible for the kickoff, development to signoff, and launching of meetings for any change control
  • Responsible for keeping customer applications and requirements up-to-date for any new release notes or system changes or application refreshes
  • Acted as the primary owner of each installed customer application assigned
  • Lead project review meetings with Partners and their customers
  • Facilitated customer workshops/training
  • Interacted closely with Application Engineers to keep them aware of application opportunities
  • Applied best practices to design and update performance of customer applications
  • Served as primary point of account contact for internal and external teams
  • Content Management using Documentum for intranet and full life cycle phases, documents and releases
  • Prioritized Customer Management projects and resource allocation against the sales pipeline
  • Monitored progress of projects and issues in sales and development

Confidential

Senior Business Analyst

Responsibilities:

  • Working closely with Client (s) on Fund to Fund deliverables for IBT conversion downstream conversion projects for full integration with SSB interfaces
  • Helped write functional specification from mainframe (LINUX) environment to Siebel
  • Gap Analysis
  • Basel II requirements gathering and risk requirements for conversion
  • Writing Functional Specifications
  • Identified Lifecycle (ILM) requirements for new Broker/Producers for IT system and user automation deployment for fund management and reporting (compliance)
  • Cognos BI tool for analysis/metrics and reporting for conversion specification
  • GUI navigation design
  • Designed wireframes for Broker/Producer Dashboards using Cognos BI tools
  • Wrote Test Cases - Unit testing with Agile iterations
  • Teradata database - running scripts, configuring reporting models
  • Wrote SQL test scripts for Developers
  • Release Management of data and test case - pass/fail
  • Defect Management
  • Worked closely with developers on data integrity/data compares utilizing Oracle 8.6-Toad/Synkronizer
  • SQL Plus data mapping

Confidential

Business Systems Analyst

Responsibilities:

  • Facilitated the coordination of complex technical projects as liaison between Systems and the user community
  • Conducted needs analysis with Vendor for Elaboration on Client Business Requirements
  • Wrote Business and Functional Requirements
  • Writing the Scope and Estimates for projects
  • Developed Use Cases Catalogs
  • Cognos Impromptu and Powerplay reporting specifications/catalogs for Customer Service Workbench and best practices
  • Sharepoint Intranet lead
  • System design involvement with Vendor and Clients (s) for increased productivity for New Product Initiatives in Individual Life Insurance, Annuities and Group for several interfaces
  • Identified and analyzed business needs and translated to business and functional requirements
  • Task Force Advisor
  • Oracle 8 and Oracle 11i - Financials/Reporting/Governance
  • Agile implementation and classes for business users
  • Iteration and requirements gathering/analysis utilizing Agile methodologies
  • UI Design
  • Facilitate and Chair meetings with Business Units (Sales, Customer Service, Underwriters, Broker/Dealer/Producers) for review/validation/requirements
  • Developed Test Cases
  • Developed Test Plan/Specifications for SIT/Regression/UAT
  • Built Wireframes
  • Content Management
  • Worked closely with Developers in Ireland/India to confirm and validate testing for production
  • SEC Rule 22c2 implementation on iHUB and Fund Request interfaces
  • Sarbanes-Oxley (SOX) compliance reporting/risks implementation
  • Use Cases/Catalogs for SEC-22C compliance and cross-functional system interface utilizing UML
  • Vignette - Portal/Collaboration

Confidential

Senior Business Analyst

Responsibilities:

  • Lead business requirements gathering activities 2008 FIMT Planning for ITG Mercury/HP enhancement
  • Project for Planning/Carry-Over and Change Control
  • Sharepoint lead
  • Rosettanet - business specification implementation for Development lifecycle
  • Designed web reports for managers using Cognos Impromptu and Powerplay
  • Worked closely with Lead Developer, Business Analyst and Vendor (ITG) to provide deliverable
  • Lead the analysis/functional requirements/report requirements/with Client and Developers
  • Wrote System specifications
  • Wrote metrics and status documentation
  • Design Workflows for the Project Request and Planning/Carry-Over for application enhancements utilizing Visio for the ITG/Mercury/HP project
  • Wrote System Design documentation for ITG enhancements utilizing UML
  • Wrote System Prospectus utilizing UML
  • Gathered and defined the data field criteria and system output for design of reporting and portlets
  • Define and execute test plans for the 2008 FIMT Planning for ITG Mercury/HP
  • Attended and facilitated Design and Development meetings
  • Responsible for specific areas of work and review of the project utilizing MS Project and FSDM methodology
  • Responsible for executing the test cases and defects
  • Training client on new enhancements within their newly designed modules

Confidential

Senior Business Analyst/QA-Consultant

Responsibilities:

  • Managed client expectations for conversion of SWIFT MT54x’s to Outbound/Inbound trade messaging interface
  • Managed the Settlement standards for SWIFT - Gaps and messaging for Central Banking and encryption to Infomediary platform
  • Worked on OAYS and CTM - Central Trade Manger for Trade matching, Transactions and Settlements
  • Wrote Test Plan/Strategy for SWIFT MT54x’s for the full Product Integration on for Settlement Trades from CTM/OTM systems to client
  • ISO Standards with Euroclear for Central Banks - EU Clearing of Settlements
  • Primary point of contact for the lifecycle Settlement testing/specifications/change controls
  • Delivered support or ensure suitable escalation on Business issues for the SWIFT conversion and upgrade to trading system
  • Articulated complex technical issues to management; recommend appropriate solutions and guide client through issue resolution and deliverables.
  • Worked with Cognos Developer on designing catalogs in Cognos for up to the minute data and data from datawarehouse measurements/performance and analysis
  • Provided integration services to client implementing solutions and support during the project lifecycle.
  • Gathered detailed requirements for Testing from the Business Groups
  • Wrote Test Cases/Scenarios for Developers and Designers
  • Modified and re-developed business and workflows utilizing Rosettanet (PIPS) specifications
  • Managed Test plan execution
  • Improved on existing methodologies and contributed to best practices
  • Worked closely with Developers on data integration and Work Flow issues Brokers/Custodian and 3rd Party SWIFT messaging interface

Confidential

Senior Business Analyst

Responsibilities:

  • Served as a liaison between the clinical developers, the operations team, and the technical staff to develop, produce requirements for logical system integration for new interface
  • Responsible for facilitating JAD sessions with cross-functional business units
  • Documented business requirements for Member and Provider Services for complex Application implementation utilizing HL7 protocol standards for integration of data exchange
  • Developed specifications for new interface from client interviews in Clinical/Claims/Benefits/Credentialing and Finance
  • Utilized SOA implementation for consolidation of enterprise system integration
  • Assessed completeness and accuracy of new and/or complex client data submissions relative to implementation plans.
  • Documented initiatives to secure new data exchange relationships with HL7
  • Evaluated product development needs and helped develop solutions to meet the user and system needs in daily Team meetings.
  • Designed and Developed metric reports for managers and underwriters for performance measuring and cost analysis downstream

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