SUMMARY:

Accomplished Sr. Business Analyst with a passion for excellence - skilled in the areas of requirements analysis, software QA testing and technical writing. For new CRM technology, led efforts for both the eliciting & writing of detailed business & functional requirements; and writing & implementing the Communications Plan… resulting in overwhelming user adoption of the system.

COMPUTER SKILLS:

MS Word, Excel, Access, Outlook, Project, Power Point, SharePoint, Windows. Visio, PhotoShop, Adobe Acrobat Professional, SQL, Ravenflow, Aplicor, SAS (DB2, macros, FSP & Graph), SPSS, Groove Virtual Office, Star Team, Matrix, Keystone, API Test Tool, RETS, JCL/mainframe, UNIX, FileMaker Pro, HTML

AREAS OF EXPERTISE:

Requirements Analysis: eliciting & writing Business, User & Data rqmts.Business Process Improvement (Web - based): documenting business processes and technical procedures . Project Management: including communications planning (CM)change management planning (CMP) and release management (RM) . Healthcare Business Analysis: healthcare data, demographics & statistics . Software Quality Assurance (QA) Testing: including defect tracking . Technical Writing: technical & user docs, logic diagrams, proposals, etc. . Customer Relationship Management (CRM) & ERP: Aplicor . Financial Services, Insurance & Banking (Business & Government): full spectrum SDLC; currency management; mortgage investment risks support; and hospital rates simulation modeling. early career experiences . Telecommunications: billing, financial and trouble mgmt/repair systems . Human Resources (HR)/Personnel/Employee Benefits: pension, 401kstock option, ESPP, & employment retirement plans . Security: systems security and disaster recovery . Fine Arts Collection Management Systems (CMS) . Real Estate systems: MLS software applications, RETS, Knowledge Base

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Arlington, VA

Responsibilities:

• Provided freelance analytical and management support for a private art collection containing over 2,000 pieces of major artifacts, art and textiles.
• Took a lead role in developing and implementing a collection management system.
• Provided user & data requirements, specifications and project recommendations.
• Researched & expanded label information to establish provenance, perform appraisals & develop written catalogs. Created & maintained entries and records for the master database
• Organized and coordinated the loan of collection pieces in support of research, education, and exhibitions. Included concept development, selecting pieces, budget planning, loan agreement, catalog design, venue selection & handling/transport arrangements.

Sr. Business Analyst, QA Test Analyst & Technical Writer

Confidential, Rockville, MD

Responsibilities:

• Jointly led/project managed a complicated, Web-based strategic effort (incl. e-commerce) using technology (Aplicor) to build a Customer Relationship Management (CRM) capability (nicknamed Prism) used to attract/retain customers & reduce costs.
• Organized/moderated project meetings/JAD sessions, documented and published agendas/minutes; delineated & tracked action items.
• Elicited, wrote/published detailed Business & Functional Requirements. Identified, documented, modeled, managed and validated current/future state processes using industry best practices.
• Led PRISM project communications efforts… multitasked. Wrote & implemented a detailed Communications Plan and Change Management Plan (CMP).
• Created, wrote & published monthly project newsletter. All raised the bar for exemplary & effective communications; & greatly contributed to high user adoption of the system.
• Assessed, documented & published an in-depth analysis of Confidential ’ existing Knowledge base (KB) application.
• Created a standard to measure/evaluate existing & future articles. Proposed KB enhancements & capabilities for inclusion into PRISM.
• Analyzed and redesigned the department’s management reporting process to produce timely & accurate business intelligence metrics …increased productivity. Assisted with re-tooling Helpdesk processes & procedures, and developing training materials.

QA Test Analyst

Confidential

Responsibilities:

• Quality assurance tested Keystone 2.0 - a metadata-aware, Oracle/Web-based GUI used to input/search Confidential ’ master database of online real estate listings.
• Utilized a defined Test Methodology & Management process (Groove Virtual Office).
• Identified, refined & executed test plans, cases & scripts.
• Created test data (SQL), utilized test tools (API Test Tool) & performed defect tracking (StarTeam).
• Performed regression, acceptance, systems, business rules, GUI & beta testing.
• Validated new/existing functionality.
• Participated in test strategy and test-results review sessions to solve open software defects & perform risk assessment.
• Researched, troubleshot and provided solutions to the technical support staff and customers (i.e., licensed agents, brokers and appraisers) for Confidential ’ product line.

Technical Writer

Confidential

Responsibilities:

• Developed, wrote & published project scope, data requirements & specifications in support of CURE - a standardized RETS based (Real Estate Transaction Standard) data sharing solution used to generate external revenue producing opportunities.
• Researched and reviewed existing documents related to key processes.
• Interviewed and collaborated with project team (tech. staff, clients) during project design to ascertain technical specifications.
• Understood documentation needs.
• Performed data mapping. Produced images & flowcharts (Visio, PhotoShop, etc.) for inclusion in documentation.
• Wrote meeting minutes and tracked action items.
• Wrote/published technical procedures, articles and training course materials for other Web-based Confidential products (Secure Login, Knowledge base (KB), help files, etc.). Verified/tested software/hardware for accuracy/consistency with documentation.
• Multi-tasked, set priorities, managed time & adhered to established standards and guidelines.

Project Manager

Confidential

Responsibilities:

• Led & moderated weekly project meetings for Cornerstone - an enterprise-wide, master database development effort supporting Confidential ’ Web-based real-estate-listings platform. Wrote & published agendas & minutes.
• Tracked action items (StarTeam & MS Project).
• Project managed and led the Roles Based Security (RBS) project - a systems architecture software-security component used to limit external access to real estate listing data.
• Developed scope document and project plan. Researched and captured individual RETS (Real Estate Transaction Std.) data requirements for 75+ external real estate industry service/data providers. Defined, tested and implemented security role definitions. Multi-tasked and remained flexible at all times.
• Eliminated open, unrestricted/access to sensitive MLS data for 85% of RETS customers. Strengthened Confidential ’ fiduciary position w/ shareholders and customers.

Sr. Consultant

Confidential, Silver Spring, MD

Responsibilities:

• Led weekly requirements gathering meetings for several projects (i.e., multi-tasked) consisting of stakeholders, organizations, and third party vendors. Wrote/published meeting minutes & action items. Tracked & drove action items to resolution.
• Gathered, wrote and published systems requirements and visual diagrams used to update and refine RETAS. Worked with and provided guidance to the software developer.
• Wrote/updated project documentation, work estimates/proposals. Identified RETAS related sub-system (e.g., LMOS, WFA/C, Web GUI) impacts; kept stakeholders in the loop.

Project Manager

Confidential, Ashburn, VA

Responsibilities:

• Led and managed the implementation of major departmental projects (e.g., Stock Options enhancement, Employee Systems Year-end, Streamlining Phase III, etc.) - on time, on budget, and within scope/consulting resources. Multi-tasked at a high level of proficiency.
• Developed and implemented standard project management processes and practices utilizing full spectrum Software Development Life Cycle Processes.
• Wrote detailed project plans, schedules, systems scope, requirements & test plan documents; & executive summaries.
• Recruited third-party consultants.
• Assigned specific tasks to consultants and team members; and held them responsible and accountable for their deliverables. Directed extensive test plan document development/review; and user acceptance testing. Secured project sign-off.
• As a Release Manager in Revenue Operations supporting billing software projects…
• Worked with internal auditors/SMEs (via JAD sessions) to gather and write requirements to automate manual billing audit processes. Managed, multi-tasked and tracked billing software initiatives using MS Project. Developed and presented executive presentations.