PROFILE:

10+ years Business Systems Analyst with extensive experience in systems engineering, project management, analysis and requirements gathering, architecture and planning, billing and mediation, customer care, CRM integration and implementation. Proven adaptability and reliability. Hands - on, self starter that thrives in a start-up or enterprise environment. Detail oriented team player that does not lose site of the bigger picture while comfortably working within financial constraints.

SKILLS:

System Engineering

Proprietary financial App

Proprietary CRM App

CRM/ Billing Integration

Database Management

System Development

System Configuration

Project Management

CRM/ Billing Integration

Database Conversion

Operations Management

Financial Reporting

Web/Graphic Design

Social Media Marketing

Email Marketing

Content Layout

Online Advertising

SEO

Print Ad Design

Database

Architecture

Engineering

Database Design

Database Administration

Microsoft Access

SQL & mySQL Server

Expert Adobe Creative Suite (Illustrator, InDesign)

Expert CorelDraw Graphics Suite

Expert Microsoft Suite

Microsoft Visual Studio

VB & VBA

Java

JQuery

C++

HTML, CSS

ASP.NET, PHP

EMPLOYMENT HISTORY:

Confidential, Costa Rica

Business Systems Analyst / System Engineer / Art Director

Responsibilities:

• Senior member of the IT department overseeing all projects pertaining to information systems including database management, migration of database services from MS Access to MySQL Server, financial application enhancements, customer management application enhancements, trouble ticketing application enhancements, and evaluatory application enhancements.
• Graphic design: managing editor and art director of the Revista Del Sol travel magazine with total creative control providing content layout, ad design, photography and copy.
• Web designer, interface designer overseeing work-flow and marketing strategies from conception to implementation including web campaigns, email campaigns and print materials.

Confidential, Costa Rica

Coordinator / Systems Administrator /IT

Responsibilities:

• Managed all aspects of day-to-day operations and personnel (payroll, vacation, scheduling, training, discipline, etc.) Confidential a top tier established independent learning center.
• Developed and implemented training for administrative systems, procedures, policies, workflow, and cost reduction practices, reporting procedures, professional development and coaching.
• Ultimately, personally created CRM and accounting applications currently in use.

Confidential

Project Manager

Responsibilities:

• Part of a team responsible for the production of a Business Case through detailed wireless business requirements in all areas of billing including gap assessment, partnerships considerations, market analysis, and financial impact.

Confidential, Staten Island, NY

Senior Systems Engineer

Responsibilities:

• Senior systems engineer in a telecommunications start-up company that originally began providing OSP and ASP support primarily to Competitive Local Exchange Carriers in the form of operations along with web-based access to a comprehensive package of network applications and reports.
• Managed billing project from beginning to end including vendor analysis and selection, development planning, integration, implementation, testing and rollout.
• Lead engineer in developing and deployment of key ASP Systems relating to Billing, Order Entry/Order Management, Middleware, Web Portal architecture, real time order import, development of a web based product manager, and others.

Confidential, Berwyn, PA

Project Manager, Regional Billing Manager

Responsibilities:

• Involved in all phases of the build out of a startup PCS company as a project manager leading projects regarding e-commerce, RMS integration with billing, SQL to Oracle database conversion, zip code validation, provisioning, data transfer, call assembly, including the conversion of two Nortel Switches and the installation of 8 new Ericsson Switches.
• Directly responsible for the company’s overall regional day-to-day operation of billing processes including bill verification, revenue assurance, auditing, reporting, and creating policies and procedures.
• Conducted management and field development through circuit training on billing system capabilities for the successful launch of 19 markets in the Mid-Atlantic region while supporting 15 additional markets throughout the South Region.

Confidential, Myrtle Beach, SC

Ancillary Services Manager

Responsibilities:

• Reconstructed existing business model concerning ancillary products including purchasing, managing inventory levels, billing reconciliation, marketing, and sales to increase revenue, decrease liability, and eliminate fraud.
• Managed the market’s operation of all ancillary products outside of voice and data including purchasing and managing inventory levels, professional development, field support, while creatively redesigning the company sales strategy and promotional concept concerning these products ultimately producing a record RPU.
• Successfully created a marketing and advertising portfolio that received local media recognition and help to boost sales and reach personal and company goals while gaining priceless experience as a member of the business community.