Business Analyst Resume
Hershey, PA
SUMMARY
- Strong understanding of Requirements Engineering Process including requirements elicitation, analysis, documentation, validation and management.
- Skilled in Quality Assurance and Testing processes - reviewing test cases, performing User Acceptance Testing (UAT) and Smoke Testing.
- Experienced in both traditional software development methodologies like Waterfall as well as iterative/incremental methodologies like Rational Unified Process (RUP).
- Actively conducted individual interviews with stakeholders, brainstorming sessions, and facilitated requirements workshops like joint application design (JAD).
- In-depth understanding of As-Is, To-Be and Gap Analysis.
- Skilled in classifying the myriad bits of requirements information into various categories like business rules, functional requirements, external interface requirements, andconstraints in order to document it and use it appropriately.
- Well acquainted with Unified Modeling Language (UML) diagrams such as, Use Case and Activity diagrams using tools like MS Visio and Umbrello.
- Experience in preparing Requirements Documentation including Use Case Specifications and Software Requirements Specification (SRS).
- Exposure to quality assurance principles like CMMI and ISO 9001.
- Effective communication (written & verbal) &interpersonal skills and exceptional liaison between business stakeholders & technical teams.
- Excellent listening, interviewing, analytical, facilitation, organizational, problem solving and troubleshooting skills.
- Exposure to diverse environments and technologies like Internet, Object-Oriented, Client-Server, Network Management applications.
- Experience in varied business domains, including Cloud Hosting, Telecom, eGovernanceand Retail.
- Self-motivated, creative, detail oriented, adaptable and team player.
- Outstanding organizational, prioritization and multitasking skills.
- Demonstrated success in maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and problem resolution.
- Meticulous rigor in process adherence and alignment of projects with IT standards.
- Business skills: process innovation, negotiation strategies, business systems in international market place and strategic management.
PROFESSIONAL EXPERIENCE
Confidential, Hershey PA
Business Analyst
Responsibilities:
- Developed a thorough understanding of existing business process through document analysis, interviewingend-users and by reverse engineering the current system.
- Performed gap analysis of the earlier MS Excel based system.
- Converted various business and user requirements to functional and non-functional requirements, business rules and constraints.
- Facilitated and lead brainstorming sessions to discuss the various ideas presented by the team members.
- Prepared Software Requirement Specification (SRS) after several iterations of requirements elicitation and analysis.
- Worked closely with technical team to ensure requirements were fully understood, prioritized and validated.
- Acted as a liaison between the management and the technical teams.
- Conducted User Acceptance Testing (UAT) with business users and trained them on the key features of the new application.
- Showcased creativity and strong analytical ability during team discussions by visualizing complex issues in terms of simple and easily understandable diagrams.
Confidential, Baton Rouge LA
Business Analyst, IT
Responsibilities:
- Sphere headed JAD sessions with various business stakeholdersto gather, analyze and prioritize requirements.
- Fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
- Identified Use Cases from the requirements and created Use Case Specifications.
- Being business savvy and with a genuine interest in the project, detected other unstated problems by performing a 360 degree analysis.
- Authored Software Requirements document by translating business and user requirements to functional and non-functional requirements.
- Worked extensively with the QA team for designing Test Plan & Test Cases for the User Acceptance Testing (UAT) performed Smoke Tests.
- Ensured timely completion of project tasks and deliverables with a high degree of quality by prioritizing tasks appropriately.
- Showcased strong organizational, process and data analytical skills with a positive, solutions-oriented attitude.
- This new system has reduced their annual expenses by $23,000 and improved clarity by 60%.
Confidential
Team Lead
Responsibilities:
- Managed the end-to-end delivery of the performance monitoring tool for broadband modems that improved the overall software quality by 10%.
- Efficiently tracked schedules, deliverables and change management risks.
- Lead a team of two in the analysis, design, development and unit-testing of the OSGi platform for the broadband router management hardware.
- Lead a team of four in creating& executing a pool of50+ API-test cases and 200+ automation scripts execution as part of hardware stress tests.
- Self-learned and trained the team on Perl scripting language.
Confidential
Business Analyst
Responsibilities:
- Lead the pre-sales phase of bidding to five different government departments.
- Conducted interviews and JAD sessions with the government officials.
- Performed on-site client demos and resolved critical integration issues. Instrumental in saving $90,000+ in penalty.
- Involved in the design, development and unit testing of the establishment module.
- Independently fixed commonly occurring UI bugs that saved 100+ man-hours effort.
Confidential
Business Analyst/Project Coordinator
Responsibilities:
- Understanding the requirements from different clients and allocating the task(s) to the team on a priority basis.
- Updating, re-creating the UML model(s) to satisfy the runtime dependencies.
- Generated JSP-Struts source codefor 500+ Oracle Forms from the UML model(s).
- Organized off-shore conference calls andrelated project coordination activities.
- Trained the team on the fundamentals of UML.
Confidential
Quality Control Engineer/Team Lead
Responsibilities:
- Designed detailed test plans and performed Black Box & System Performance tests.
- Self-learned CRM concepts and guided a team of eight as a subject matter expert.
- Exceeded supervisor’s expectations in responding to urgent information requests by drawing conclusions and providing recommendations with lightning speed.
- Saved $10,000and the company’s reputation to deliver high quality software.
Confidential
Dec 2005 - Mar2007
Software Engineer
Responsibilities:
- Lead the design, coding and deployment of the web (JSP-Struts) and mobile interface (Jave ME) of the EMF product.
- Responsible for the end-to-end delivery of the scheduler module for the EMF product.
- Wrote technical and end-user documentationfor the EMF product.
- Involved in the design, coding, integration testing of VCX 7.1 support module.
- Did feasibility study of new features for the EMS product and documented the same.
- Implemented the existing test cases for the EMS product on three different server platforms viz., Solaris, Linux and Windows.
- Responsible formaintaining Python scripts and version control system.
TECHNICAL SKILLS
Concepts: SDLC, RUP, UML, NMS and Project Life Cycle Management
Languages: C, Java, JavaScript, Perl and Python
Web: PHP, JSP, HTML and XML
Platforms: Windows, Linux and Solaris
Databases: MySQL and Oracle
Tools: MS Project, MS Visio, MS Office, MS Outlook, Eclipse IDE, Tomcat, Expression Web, Toad, Bugzilla and Quality Center