PROFESSIONAL SUMMARY

• Over nine years of business systems analysis experience in support of Fortune 100/500 companies.
• Experience working for E - Commerce/web application/content management groups, including projects in support of Confidential, Confidential, Bed Bath & Beyond and Confidential &T
• Experience working for Payments & Channels/Treasury Management/Commercial Cards/Corporate Products/CRM groups, including projects in support of JPMC, Confidential & Master Card.
• Key qualities include effective written and verbal communication skills utilized in interfacing with key stakeholders, including product owners from the business side and systems development groups/systems integration groups.
• Excellent listening, time management, analytical and problem solving skills.
• Identifying all the list of stakeholders that includes business users, clients and technical users.
• Requirements gathering techniques for waterfall and agile methodologies include - conduct interviews and discussions with users, observe and document business processes, workflows with activity diagrams, swim lane diagrams, conduct joint application design (JAD) sessions, distribute and collect questionnaires, build prototypes.
• Elicitation skills include stakeholder analysis, interviewing, observation, document studies, task demonstration and brainstorming, conducting workshops, goal-domain analysis and domain-requirements analysis.
• Defining system requirements such as - functional requirements, non-functional requirements, technical requirements, performance requirements, usability requirements, and reliability and security requirements.
• Modeling system requirements - Identify user goals, events, use cases and use case scenarios.
• Creating requirements models: context diagrams, data flow diagrams, use case diagrams, activity diagrams, sequence diagrams, event lists and process descriptions.
• Identifying the project tasks and building a work breakdown structure, developing the project schedules, assessing project risks, monitoring and controlling project deliverables and milestones, verifying the quality of project deliverables, reporting the project’s status and progress to top management.
• Utilizing various project management tools such as EPIC, PPM and SDLC.
• Creating data mapping documents for commercial card files, GL files, AML, speed pay etc. by looking into the source and target file layouts, data dictionary, file specification documents provided by processors such as TSYS and FDR.
• Defining source and target record names, field names, field length, field description and list of rules.
• Familiar working with various types of financial data such as commercial cards/card holder/corporate products/accounts/customer/financial/addendum data.
• Experience creating various inbound and outbound data mapping documents for various Interfaces by looking into file layouts, data dictionaries, source code by comparing the data elements of each record in various TSYS supported, FDR supported, MasterCard supported Common Data Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet etc.
• Preparing project charter, business requirements document (BRD)
• Process flows, entitlements, functional requirements document (FRD)
• Page specification document (PSD)
• Use case documents, design documents, report specifications, mock up creation for UI experience, test reports, release notes and implementation plans.
• Providing training and operational support to business units, existing staff on and off site.

TECHNICAL SKILLS

Microsoft Office Suite Products: Word, Excel, PowerPoint

Project Management Tools: EPIC, PPM, Clarity, SDLC, Capacity

Methodologies: Agile, Waterfall

IBM Rational Tools: ClearCase, ClearQuest

Test Case Management Tools: Mercury/HP Quality Center, HP ALM

CA Products Tools: CA Erwin, CA Auth Minder, CA Site Minder

RDBMS: Oracle 11g, MS SQL Server

Programming Languages: C, C++, C#, Java

Web Development Tools: JavaScript, J2ee, CSS, HTML, XML, Ajax

Content Management Systems: Vignette/Open Text

ERP Planning SAP Products: FICO, SD, MM

Reporting Tools: Business Objects

PROFESSIONAL EXPERIENCE

Confidential, Woodlawn, MD

Business Analyst

Responsibilities

• Worked for Division of Enterprise Architecture and Data Administration (DEADA) group. Aim of the project was to perform Data Model cleanups utilizing CA Erwin tool.
• Responsible for understanding Business Requirements/Functional Requirements and later wrote Test Cases for Global Reference Table (GRT) application and utilized HP ALM tool to execute tests.
• Responsible for creating individual and weekly status reports.

Environment CA Erwin tool, GRT (Global Reference Table) application, HP ALM, MS Word, Excel, MS Outlook

Confidential, Buffalo, NY

Business Systems Analyst

Responsibilities

• Worked for the Identity Access Management (IAM) group. Aim of the project was to launch Single Sign on (SSO) for all Treasury Management products
• Conducted one on one interviews with the Business User’s to gather Business Requirements and document them in the Business Requirements Document (BRD).
• Documented AS IS & TO BE Process Flows
• Translated Business Requirements into Functional Requirements and then documented them in Functional Requirements Document (FRD).

Environment CA Products-Site Minder, CA-Auth Minder, MS Word, Excel, Outlook

Confidential, Red Bank, NJ

Business Analyst

Responsibilities

• Worked for the Consumer Digital Experience (CDE) group. Aim of the project was to launch several Rapid Deployments (RD’s), Waterfall & Agile projects.
• Worked closely with CDE Business Interaction Managers (BIM’s) to gather and document Business Requirements in BIRD (Business Interaction Requirements Document).
• Facilitated elaboration sessions with BIM’s, Content Producers, Content Writers, Information Architects to define Business Requirements and Functional Requirements.
• Created CMX entries for all page elements in order to generate Content ID’s.
• Coordinated closely with Product/Content Managers, Business Owners to gather/define Business/Functional Requirements, Business Rules, and finally documented them in Business Requirements Document (BRD)
• Worked closely with design agencies to receive Wireframes and Process Flows
• Coordinated closely with Application Architects, Technical Leads, and Senior Developers during Design phase.
• Wrote Test Cases and performed Systems Integration Testing (SIT)
• Coordinated closely with product managers, customers to understand Business Requirements and later translate them into System Requirements
• Utilized JIRA tool to document User Stories and document Wire Frames
• Worked closely with Scrum Master to identify list of activities that are required in order to meet program goals

Environment First Spirit Content Management Application, JIRA, Confluence, Excel, MS Outlook

Confidential, Wilmington, DE

Business Analyst / PM

Responsibilities

• Worked closely with different Line of Business (LOB) product owners of campaign management, relationship managers of different channels such as Internet, OSAM, OSAM-Retail and direct mail to gather business requirements and later translate them into functional requirements/use cases and finally document them in feature detail document.
• Utilized MS Project in order to create the WBS (Work Breakdown Structure) for all enhancement requests.
• Performed Systems Integration Testing (SIT) for all the proposed enhancements
• Conducted the AS-IS and TO-BE analysis of the business process using GAP analysis. Coordinated closely with Business Users of both Script Med & PARS teams to gather/define Business Requirements, Business Use Cases, and Business Processes and finally documented them in Business Requirements Document (BRD).
• Created high level Business Process Scenarios, AS IS & TO BE Workflows and Business Process Flow diagrams for Primary PBM, Primary MM, Secondary PBM, Secondary MM etc.
• Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.
• Prepared activities for JAR sessions that included updates to High Level Process Flows, Functional Analysis Documents, and Meeting Minutes.
• Created various Data Mapping documents by looking into the schema and code by comparing the data elements of each record of both Source & Target File Layouts for various EDI transactions like 834,835 837.
• Defined solutions such as Functional Requirements, Business Rules & Functional Level Use Cases (create Claims Processes, Billing & Payments), System Level Use Cases (Extract Load Process, Inbound Processing, Outbound Processing, Distribution Process, and Conversion Process) to business/systems problems and owned the integrity of the solution through customer acceptance.

Environment ScriptMed, PARS, MS Word, MS Excel, Outlook

Confidential

Business Systems Analyst

Responsibilities

• Coordinated closely with product managers, customers to gather/define business requirements and finally documented them in Business Requirements Document (BRD).
• Created functional analysis matrix and conducted peer review of functional analysis matrix.
• Prepared activities for JAR sessions that included updates to high level process flows, functional analysis documents and meeting minutes.
• Coordinated with client experience team to receive draft Wireframes with peer review of JAR session materials followed with Post JAR documentation.
• Created activity records in ClearQuest and modification of requirements documents in ClearCase (FRD, use cases, activity diagrams, sequence diagrams, use case diagrams and page specification documents).
• Updated drafts and sent review log with SharePoint link of drafts to stakeholders. Conducted FRD review of drafts and review log.
• Sent disposition log from FRD review to stakeholders and made final updates to documents.
• Prepared test data, test plan, test strategy, test cases, test scenarios for user acceptance testing (UAT) testing.
• Received sign-offs with business (product team), technology (solution design, QA and risk) stakeholders and finally closed out ClearCase documentation.

Environment PaymentNet4 Application, ClearCase, ClearQuest, MS Word, MS PowerPoint, MS Excel, MS Project, SQL, Oracle, .Net/C#, Outlook Exchange, Business Objects

Confidential, Schaumburg, IL

Business Systems Analyst

Responsibilities

• Implemented personalization B2C websites of Confidential .com by integrating with third party systems Bay Note and Market Bright CRM (both for Social Behavior) with Confidential Vignette Content Management Systems (CMS) to deliver Targeted Content and Recommendations to the prospects. Facilitation of joint application design sessions in order to speed up the process of defining requirements.
• Facilitated meetings with global marketing business stakeholders to gather customer requirements for content recommendations, content targeting and content management systems to deliver online content to site visitors.
• Translated high level customer requirements into development requirements (both functional and non-functional requirements) by performing System analysis and then documented within Confidential requirements template and also HPQC tool.
• Maintained issue logs, action item logs and meeting minutes for the Personalization team.
• Worked closely with technical leads, architect during design sessions to understand and document various new content types, database changes, market bright interaction and cookie information.
• Developed UAT test plan, test strategy, test cases, test criteria or test condition, test scripts and performed user acceptance testing along with the business users.

Environment: Vignette/Open Text Content Management V7, Render for Delivery, WebSphere 5.1, JSP’s, Java, J2EE, XML, XSLs, DB2, SAP CRM, SOA, Windows XP, Oracle, JSP, J2EE, CSS, XML, HTML, MS Office Suite, MS Visio, HP Quality Center, Outlook

Confidential

Business Systems Analyst - Contract

Responsibilities

• Followed Hybrid Waterfall Systems Development Methodology for execution of various work requests.
• Gathered and documented business/customer requirements from the product managers/business owners of MasterCard internal group and customers/issuers/banks that include Citi Bank, HSBC, Bank of America, GE, Santander Brazil, Capital One, Chase, ABN Amro, Comdata, Co America, Wells Fargo, National Bank of Canada etc.
• Facilitation of joint application design sessions in order to speed up the process of defining requirements.
• Translated business/customer requirements into development requirements (both functional and non-functional requirements).
• Created screen/UI mockups of provider system screens, an example of a final product that is for viewing only, not executable.
• Created various inbound and outbound mapping documents by looking into the XML schema, C++ code by comparing the data elements of each record in various MasterCard supported Common Data Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, Airplus (Lufthansa), Captura, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet, etc.
• Created and documented user and system level use cases/scenario views showing how an actor interacts with the provider system to carry out a business activity. A use case is a high-level description and may include a whole sequence of individual steps to accomplish the use case also called flow of activities or main flow or happy day scenario.
• Documented various sub-sections in the design document like overview of use case, what requirements were satisfied, preconditions, actors, main flow (happy day scenario), sub flows and user interfaces.
• Gathered and documented the class information and database changes information from the architect/technical lead in the design document.
• Prepared system test plans, which is used to document the exact strategies for the execution of a specific test.
• Developed test cases, a formal description of a start state, one or more events to which the software must respond and the expected response or ending state.
• Developed the test criteria or test condition that defines situation in which the system’s responses should be tested. To identify these situations, each requirement is broken down into the type of transactions or situations that need to be tested.
• Developed the test scripts i.e. documenting how each test case (test set) will be executed, what data to use and the results to be expected. XREF to applicable test condition.
• Prepared test data, test plan, test strategy, test cases, test scenarios for user acceptance testing (UAT) testing.

Environment Smart Data Platform - my Provider Application/Global Data Repository (GDR), SOA, C++, Oracle, SQL, MS Office Suite, MS Visio, HP Quality Center, Lotus Notes

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities

• Integrated acquisition pages into a content management system (CMS) which, when tied to the product specific directory structure, allowed us to make changes across the site for any product specific changes (i.e. delta refresh) in a few days.
• Defined requirements by eliciting requirements using Joint Requirements Planning (JRP) sessions.
• Achieved the purpose of this acquisition content enhancement (ACE) project by improving the site infrastructure for all Confidential acquisition WebPages (CCSG and OPEN). The proposed improvements will allow AXPi to display dynamic content that is more targeted and personalized to prospects.
• Followed Method 1 Hybrid Systems development Methodology to deliver large and small projects for Confidential Technologies (AET’s).
• Facilitation of joint application design sessions in order to speed up the process of defining requirements.
• Delivered technology deliverables project charter, requirements report, design report and test report required for SOX compliance.
• Participated in the project estimation and scope definition and ensure that functionality meets project objectives.
• Conducted JAD sessions - weekly meetings and walkthroughs with the CMAX business teams and CMAX development team to communicate their perspectives with each other.
• Prepared project charter in concept evaluation phase and delivered the most essential elements of project charter that includes executive summary, problem/opportunity statement, business objectives and goals, project description, time lines, in scope and out of scope, technology cost summary and cost benefit analysis and project exceptions.
• Created a high level business process flow (point of departure or high level overview of current environment and point of arrival or high level overview of envisioned environment) utilizing the MS Visio.
• Created work flows to depict the flow of work through the current system (AS IS) and future system (what the business wants it To Be after the project is implemented) and documented in the requirements report/FRD.
• Monitored and documented full requirements traceability matrix. Created Wireframes, by specifying what the existing and final screens look like as a result of this project.
• Translated business requirements into systems requirements such as (functional and technical requirements).
• Worked with the CMAX development team on VCM, for web development and to produce dynamic web pages for B2C sites.
• Coordinated with technical lead in designing the database tables, CTDs and render templates.
• Coordinated with technical leads in designing the structure for project and sub channel’s to store and deliver content for GCD portal.
• Coordinated with technical leads in designing LDAP groups to control security in VCM and use custom Workflow for content publish as per Amex standards.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques.
• Worked closely with portfolio architects, project architects, technical leads and developers to design and document Content Type Definitions (CTDs) and content items.
• Worked closely with IM to define both logical and physical data models. Brainstormed the business users and worked as a website developer to develop, design and code the front end GUI of the application.
• Made decisions based on the limitations and capabilities of the latest technology.
• Solved business and technology problems independently and created innovative business solutions.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Tracked and maintained stakeholder requested enhancements and changes using traceability matrix.
• Developed system test plan, test strategy, test cases, test criteria or test condition, test scripts and performed system testing and user acceptance testing.
• Conducted user acceptance testing (UAT) along with the business users of the final product.

Environment Vignette/Open Text Content Management V7, Render for Delivery, Web sphere 5.1, JSP’s, Java, J2EE, XML, XSL’s, DB2, SAP CRM, SOA, Windows XP, Oracle, JSP, J2EE, CSS, XML, HTML, MS Office Suite, MS Visio, HP Quality Center, Outlook

Confidential, Chicago, IL

Jr. Business Systems Analyst

Responsibilities

• Worked for SAP Enterprise Data Management Organization. Aim of the project was to build a new enterprise cross reference application. The cross reference application is intended to provide the ability to correlate data stored in various information systems throughout the enterprise. Cross referencing is used to handle legacy-SAP transition over time as will be the case with Project One Up.
• Facilitation of joint application design sessions in order to speed up the process of defining requirements.
• Interacted with product specialists for each line of business to gather requirements to be defined for the new system.
• Prepared Software Requirements Specification (SRS) document for cross reference application.
• Interacted with product specialists and product analysts to identify the changes in the existing system and additional features required in new system.
• Responsible for writing use cases, business rules, logical analysis and change management of requirements.
• Prepared detailed test plan and test cases by understanding the business logic and user requirements.

Environment SAP, MS Office Suite, MS Visio, Borland Caliber RM, Star Team, eROOM, Mercury Test Director, MS Project, UML, SQL, Oracle)