SUMMARY

• Over 7 years of Industrial Experience as a Business Analyst, proficient in developing business processes and system solutions for Insurance/Banking/Retails domains.
• Strong knowledge of SDLC methodologies and project life cycle and well versed with industry standards and software methodologies such as Waterfall, Agile, RUP and CMM standards.
• Experience in writing queries/scripts for data analysis and QA report testing.
• Strong Knowledge of UML, RUP, Rational Suite including Rational Rose, RequisitePro etc.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Business Intelligence Tools etc.
• Extensive experience in gathering Business and Functional Requirements, developing Project Plan, Business Requirement document, Functional specification document, communication plan, Use Cases, Test Plans, Test Scripts, conducting Gap Analysis and Impact Analysis, preparing Training manuals and Knowledge Transfer manuals.
• Experience in Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence, activity diagrams and use cases.
• Strong knowledge and working experience of industry standards such as Six Sigma, CMMI, and ISO 9000, SDLC, DMAIC, IIBA, BABOK and PMBOK.
• Experience in conducting GAP analysis, SWOT analysis, Risk analysis, Mitigation plan and Impact analysis.
• Experience in conducting JAD sessions and requirements review meetings with all functional groups and participation in all industry events.
• Documentation of the Test Plans, Test Cases, Test Scripts, Test Procedures based on the Design Document and User Requirement Document.
• Excellent knowledge in Software Quality Assurance (SQA), effective software quality control, SQA functions and in developing test cases, test plans, tests strategies with effective Content Management skills.
• Experience in Requirements Traceability Matrix (RTM).
• Excellent exposure to SQL and database querying including FACETS.
• Good knowledge of Business Process Modeling and Business Re - Engineering.
• Strong technical knowledge in Oracle 10g and SQL SERVER 2005/2008.
• Excellent Communication, Presentation and Management skills with experience in conflict resolution, creative problem solving techniques and working in a challenging environment.

TECHNICAL SKILLS

Methodologies: RUP, SDLC, RAD, Waterfall, Agile, SCRUM Methodology

Testing Tools: Rational Enterprise Suite, Test Director, WinRunner, LoadRunner

Change Management Tools: Rational Clear Quest, Test Director.

Business Modeling Tools: UML, Rational Rose, MS Visio

Version Control Systems: Rational Clear Case.

Project Management: MS Office Suite, MS Project, Clarity

Databases: Oracle 10g, MS SQL Server 2005/2008, MS-Access.

Requirement Analysts: Rational Requisite Pro, Quality Center,, Telelogic, DOORS

Operating Systems: MS-DOS, Linux, Unix, Windows (2000, NT, XP, VISTA)

Other Tools: SPSS, Test Director, Win runner, Hyperion

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Senior Business/Functional Analyst

Responsibilities:

• Conducted JAD sessions to discuss the impact analysis.
• Interviewed Users (SME's) to gather the requirements.
• Interacted with Developers to help them understand the requirements.
• Developed various UTP documents for each and every defect raised by the business users and solved by the developers.
• Participated in various UTP sessions with the business users.
• Helped developers in Unit Testing their features to support development.
• Updated Quality Center by interacting with the users and testing the defects.
• Facilitated collection of User Requirements and Business Requirements to create the Business Requirement Documentation, using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.
• Manage Requirement using Requirement Traceability Matrix (RTM).
• Involved in Risk-Management Process, whereby identified critical areas of business risk and modified the business process to reduce the same.
• Reported progress against Development/Action Plan routinely to the Program Manager with recommendations for corrective actions, where necessary.
• Wrote test cases and test plans as per the test strategies defined in the project for the related and assigned scripts along with the testing team guidelines in Quality center.
• Extracted data from Oracle database for analysis using SQL.
• Participated in Joint Requirement Planning (JRP) sessions with Stakeholders, Subject Matter Experts (SME’s), and Joint Application Development (JAD) sessions with IT group.
• Schedule periodic review sessions with department team members to assess progress and propose tactics in development.
• Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance and Development standards and policies

Environment: MS Office, Quality Center, Oracle 10g, Toad, MS Project, MS Visio, XML and Rational Clear Quest, Rational Requisite Pro, Clear Case, Windows XP/Vista/7.

Confidential, Denver, CO

Senior Business/Systems Analyst

Responsibilities:

• Responsible for gathering requirements and improvements to the TO-BE model by conducting gap analysis and evaluating the AS-IS model.
• Developed Customer Requirement Specification document, Use case document, Process Flows, Sequence Diagrams and Activity Diagrams elaborating the new process and architecture.
• Worked closely with PMO Group in defining timelines and schedules of the project. Also developed Project Plan (Gantt Chart) and Time line diagrams based on the SDM Standards (Solution Delivery Methodology).
• Conducted JAD Sessions with developers to identify the requirements and workflow processes.
• Worked directly with technical IT Staff such as developers, application architect, data architect to ensure the compatibility between the AS-IS and TO-BE models.
• Accountable for documenting and depicting system level interactions between 'Quoting' and other external applications which include XML's, web services and stored procedures.
• Was also responsible for analyzing the database to ensure all the tables contain the data elements used by the application.
• Also participated in documenting and tracking of the change requests anddefects(Production issues) that were generated for the AS-IS model utilizing the Clear Quest application.
• Responsible for ensuring the "Business Rules" set forth by the business to be documented and analyzed before the implementation.
• Helped the project follow standards to try reaching targets such as Six Sigma (SIPOC) and ISO standards.
• Captured data level, application level and business process level interactions according to the service oriented architecture (SOA)
• Conducted research on how the future business needs will impact the TO-BE model and presented to the whole team.
• Also played a main role in Unit Testing phase by tracking the bugs using HP Quality Center.

Environment: MS Word, MS Visio, MS Project, SQL Server 2005, Clear Quest, Quality Center, RAD, Toad, MS Excel

Confidential, Charlotte, CA

Business Analyst

Responsibilities:

• Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem, and software development team to gather requirements.
• Involved in all phases of the Iterative approach of the SDLC from Inception to Transition.
• Performed the requirements gathering activity in a structured ways by applying context free questions, Interview business area experts asking detailed questions, and surveys.
• Recorded the requirements in Vision Documents and Software Requirement Specifications (SRS) using RequisitePro.
• Effectively used Rational Rose for designing use case scenarios and work flows for documenting the requirements.
• Draw Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Conducted Joint Application Development (JAD) sessions for Requirement analysis, risk analysis, feasibility studies to identify business critical and high-risk
• Created relational databases using DDL SQL, then retrieved, inserted, updated, deleted the data in relational database tables by SQL Queries using DML SQL for database verification.
• Identified potential Gaps and suggested Data Definition Changes of the application.
• Created discrete architecture and mappings to maintain the integrity of the Data Warehouse in relation to changing operational transactional source systems.
• Worked in the performance tuning of the SQL queries, procedures and processes.
• Provided a complete documentation of the entire process involved for future reference.
• Worked on Mercury Test director/ HP Quality Centre to create initial Test plan and Test cases for acceptance test to provide the minimum requirements validation for the business process.
• Worked closely with UAT personnel to both ensure that their needs are met, and to provide sufficient understanding for the UAT test teams to own the automated system by the end of the project.

Environment: Rational Rose, RequisitePro, RUP, NT, VC++, SQL (Oracle 9i and 10g), HP-UX 10.2, PRO C, PC/DCE, Test Director/Quality Centre, PVCS, HP QTP.

Confidential

Business Analyst

Responsibilities:

• Involved in all phases of the Iterative approach of the SDLC from Inception to Transition. Effectively implemented Business Requirements gathering by using RUP.
• Performed the requirements gathering activity in a structured ways by applying context free questions, Interview business area experts asking detailed questions, and surveys.
• Recorded the requirements in Vision Documents and Software Requirement Specifications (SRS) using RequisitePro.
• Draw Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Conducted Joint Application Development (JAD) sessions for Requirement analysis, risk analysis, feasibility studies to identify business critical and high-risk areas of the application.
• Identified potential gaps and suggested data definition changes, data flow changes.
• Worked with the Data Warehouse development team to identify business objects and their attributes and relationships.
• Assisted with users to generate DDLs to resize tables and indexes.
• Actively participated in the pre-testing that included review of the requirement documents, studying the Use Cases for developing test plans and collection of test data and installation/configuration of the required Rational tools.
• Used SQL for validating and verification of data structure. Generated reports using complex joins, sub-queries and aggregate functions.
• Executed test cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
• Performed UAT of the application by creating and running demo versions of the application with the prospective users.
• Performed walkthrough with the development team and system analyst and incorporated modifications in the original test plan before proceeding with the automated testing.
• Created requirements in RequisitePro as per testing requirements in the Master test plan and associated them with corresponding tests.
• Maintained detailed documentation for future reference.

Environment: Rational Rose, RequisitePro, Rational Test Suite, RUP, Oracle 10g, MS Access, Excel, Windows 2000.