SUMMARY

• A result driven Business Analyst wif an exceptional problem and analytical skills wif over 5 years of experience in Business analysis.
• Possesses an excellent presentation and communication skills wif a positive attitude.
• A success driven Business analyst, a proactive and dynamic professional wif an excellent implementation of SDLC projects.
• A team player wif the capability of working wif cross - functional, collaborative and self - organized teams under the manufacturing, IT healthcare, financial, accounting, brokerage and information technology domain.
• Overall 11 years of overall IT experience
• An extensive knowledge of Software development life cycle using RAD,
• Waterfall, V-Model, RUP and Agile methodologies
• Proficient in conducting GAP analysis AS-IS and TO-BE for systems, SWOT analysis, Impact analysis and Cause and effect analysis.
• Skilled in organizing requirement gathering sessions wif Subject matter experts SMEs) and stakeholders.
• Expertise in requirement elicitation techniques and organizing requirement gathering sessions; Like Joint Application Development (JAD), interviews, focus groups, prototyping surveys and questionnaires.
• Experienced in using Requirement traceability matrix to map business requirements to Functional requirements and use cases.
• Extensive experience managing change request and creating change request planning (CRP) artefact
• Familiar wif UML, using Microsoft Visio and MS WORD to create use case diagrams. Class diagrams, sequence diagrams and activity diagrams
• Familiar wif GE health care products and systems
• Familiar wif Picture Archiving Communication tool (PACS). GE practice manager software.
• Familiar wif Mortgage product sourcing software such as Trigold and OpenClose.

TECHNICAL SKILLS

Operating System: Windows 98, 2000, XP, Windows 7, 8 and 2010

Databases: MS Access, SQL Server, Oracle 9i

Modelling tools: MS Visio, Crystal report

Office suites: MS Project, MS Outlook, MS Excel, MS PowerPoint

Project Management tools: MS Project

Quality Management Tools: 5 Whys, Analysis of Variance, check sheet, control Charts, Pareto charts and Thought Process Maps

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Responsibilities:

• Assisted Project manager in creating and documenting project plan, risk assessment, and Work Breakdown Structure
• Gathered high level business requirement through JAD sessions wif Confidential IT
• Director, and other vendors SME’s
• Generated and documented business requirement document (BRD) and functional requirement document (FRD) to meet client’s needs wifin the project scope and goal
• Utilized UML methodology to map the business process by creating high-level workflow diagrams from scenarios and requirements elicited during the JAD sessions, interviews and meetings.
• Coordinated software development lifecycle for new developments: elicited requirements, reviewed solution designs, generated Requirement documents.
• Utilized traceability Matrix to map business requirements to functional requirements.
• Engaged in requirements review meetings to obtain appropriate business sponsor approvals for all phases of new development.
• Liaison wif the IT and QA team to generate system specification and User Acceptance Testing documentation
• Facilitated face-to - face interviews wif the IT director and business owners to gather Incident Management requirements to generate Incident Management documentation usable for the sales Team
• Assisted the Project Manager in creating timelines for project work breakdown, and preparing the Statement of Work (SOW) and responsible for the gathering, analyzing, documenting, and management of requirements for projects and/or initiatives.
• Assisted the Project Manager in performing risk management, assessing risk elements, and conducting risk assessment meetings wif clients to identify the risk associated to the project
• Translated requirements obtained through conference, Face to Face to create scenarios, workflows, use cases, and business requirement document.

Confidential, Plano, TX

Master Data / Business Analyst

Responsibilities:

• Contributed to all aspects of requirements definition and management execution activities for SDLC on projects.
• Demonstrated the ability to understand customers’ business needs, and develop, present and discuss IS solutions and scenarios dat solved customers’ business problems.
• Drive requirements from Business stakeholders and product SME’s using techniques such as interviews, group sessions and surveys to compile comprehensive solution requirements.
• Maintained compliance wif project specific standards, processes and tools for Requirements Definition and Management
• Discussed components of information securities for the users of BMC remedy ( Incident Management system)
• Communicate findings and proposed changes to the processes for the BMC user community prior to implementation
• Worked directly wif Business Account Owners to define Business Requirements
• Liaison wif BMC development team to make all technical and process changes
• Worked wif developers and the QA team to define critical design solutions and test plans
• Developed FR (Functional Requirement) documentation for BSR (Business Service Requests)

Confidential, Plano, Texas

Business Analyst

Responsibilities:

• Liaison wif the project Manger to identify business needs of the bank and participated in project feasibility studies to define project scope in terms of business vision, mission, and objectives; and sketched a Requirements Management Plan (RMP) to minimize time, costs, and risk factors.
• Coordinate the project by arranging meetings wif stakeholders, follow-up on project issues, manage project time lines, conduct peer reviews, allocate task to team, produce status documentation and meeting minutes, and keep team abreast of decisions.
• Worked wif business and technical teams to create a prototype for a UAT testing and maintain application in sequel Server database.
• Further duties included quality control, testing, maintenance, documentation, and training.
• Organized and facilitated meetings to elicit business requirements.
• Translated business user requirements (BRD) to functional and non- Functional Requirement Documents (FRD).
• Utilized use cases to analyze, define and document business requirements, and application scenarios using UML diagrams such as State charts, Class/Object diagrams, Activity and Collaboration diagrams deploying MS Visio
• Worked closely wif managers to define and document process flow diagram for HR and Customer service division.

Confidential, Carrolton, GA

Production Database Administrator

Responsibilities:

• Upgraded SQL 2005 Server to SQL 2008 Server for processing critical databases.
• Monitored SQL software license usage, requested additional licenses when needed.
• Created and maintained various databases in Production environment using SQL Server 2008/2005/2000/7.0
• Planning the location of Data, Index, and Transaction log files on the disk.
• Provided support for Transactional Replication/Mirroring
• Created documentation to Install SQL Server 2005/2008, apply Service Packs, Hot Fixes
• Responsible for MS SQL Server 7.0/2005/2008/2008 R2 configuration and provided 24*7 support to all Production Servers.
• Used SSIS, DTS to extract, transform and consolidate data from different sources.
• Conducting root cause analysis of application availability and narrow down to issues related to database bottlenecks.
• Resolving locking and blocking issues
• Enhanced Performance by reviewing Disk Configuration and storage allocation.
• Documented changes to support change control procedures in the company
• Maintain reliability and availability of existing MS SQL environment.
• Suggesting Cost saving Techniques, Designing
• Implementing Backup policies for Databases.
• Involved in automated daily, weekly and monthly system maintenance tasks such as database. Backup, Replication verification, Database Integrity verification and indexing updates.
• Managed Server Roles, Adding Login’s, User Roles, Groups to MS SQL Server and maintaining proper security procedures.

Confidential

Test Analyst

Responsibilities:

• Performed System / Integration and UAT Tests on (Genesis) Web based application.
• Identified and reported defects using Test Director 8.0 and also ensured dat all error logs for the defects were captured by screenshots.
• Conducted Positive and Negative testing, Configuration testing, Benchmarking and Exploratory testing.
• Created and managed test plans using QA Director
• Experienced in manual testing.
• Performed Black Box Testing, GUI Testing, Functionality Testing, System Testing, Integration Testing, Regression Testing and User Acceptance Testing.
• Proficient in HP/Mercury tools like Quality Center 9.0 and 9.2, and Test
• Director 8.0
• Planned Test-Cases & -Scripts and executed them based on the User requirement Document. (URD)
• Utilized Quality Centre for directing, tracking and outlining needs during a project SDLC.
• Prepared and designed test plans and test reports.
• Ensure software/hardware defects found in testing are properly documented.
• Regression testing for AS 400 software products to ensure compliance wif System design specifications
• Tested Products for validity of results, accuracy, reliability and conformance to required standards.
• Test scripting, test execution and defect tracking using Test director
• Responsible for the evaluation and testing of new and modified applications using Windows NT and 95 operating systems
• Tested life cycle from designing and planning through execution of the software on a wide range of platforms.
• Responsible for reviewing all design and requirements documentations.
• Reviewed quality assurance deliverables during the acceptance phase to ensure all requirements have been covered and tested utilizing the traceability matrix feature in all reports
• Performed and Implemented Independent Verification and Validation process, disciplined approach to evaluating and assessing the software product during each phase of the software life cycle.

Confidential

Data Analyst

Responsibilities:

• Creating and maintaining customer master records in SAP
• Liaison wif regional and local business units in the creation and maintenance of data.
• Maintaining and ensuring a high level of data integrity and accuracy by strictly adhering to business rules and established standard for data maintenance
• Resolving customer master data issues by liaising wif other personnel both wifin the team and outside the of the team
• Working as part of a team to ensure the team meets SLA on a daily basis.
• Developing, writing and updating standard operating procedures for the team.
• Responsible for training some new members of the team on the job.
• Creating and maintaining output condition records
• Running and generating various reports as needed by the business.