Sr. Business Analyst Resume
Palo Alto -, CA
SUMMARY
- An accomplished Business Analyst wif 8+ years of experience in Information Technology wif extensive experience in the full life cycle of software development process.
- Experience as a business analyst specialized in Finance, Banking and Health care domains.
- A thorough understanding of the Software Development Life Cycle (SDLC).
- Experienced in various SDLC methodologies such as RUP, Waterfall and Agile and involved in all the phases of the project.
- Proficient in all phases of requirement Management, including gathering, analysing, detailing and tracking requirements.
- Experienced in creating Business Requirement Documents ( D), User Requirement Specification (URS), and Functional Requirement Document (FRD).
- Experienced in documenting requirement using Unified Modelling Language (Process Flow Documentation, Use case Documentation and Activity Diagrams) also building Business Process Flow Charts using tools such as Visio and Rose.
- Proficient in customizing already existing business practices, workflows, activities and deliverables. Preparing graphical depictions of use cases including sequence diagrams, activity diagrams, use case diagrams including the business workflow.
- Liaise wif various business groups in the organization to facilitate cross - functional implementation of new or improved business process.
- Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, Return on Investment (ROI) analysis and Extraction, transformation and Load process.
- Excellent analytical skills to understand the business process and functionality, requirements and to translate them to system requirement specification.
- Excellent communication skills and adept at facilitating walkthrough and training sessions.
- Worked on reviews and maintained requirement specifications, business process documents and functional specifications related to proposed solutions.
- Skilled at reviewing test cases making sure they are in accordance wif requirements, and assist the overall testing process by activities such as change and Defect Management by conducting User Acceptance Testing.
- Able to adapt change management and process management process.
- Technical experience in data marts, data warehouse functions, or in associated data processing activities including data sourcing, transformation and loading, and/or reporting.
- Proficient wif Microsoft Excel, Microsoft Access, and understanding of Structured Query Language (SQL).
- Very good noledge and understanding of FACETS, Statistical Analysis System (SAS), Clinical Trials, Health Care Fraud, Salesforce, Membership Enrolment Process, Medicare and Medicaid.
- Familiar of Health Insurance Portability and Accountability Act (HIPAA) Compliance Lifecycle, HIPAA Insurance Regulations and Claims Processing, and Edifecs.
- Exposure on financial applications; Portfolio Management (Wealth Management), Home Mortgage, Fixed Assets Management System.
- Very good noledge and exposure to Property Casualty Insurance (PCI).
- Knowledge of International Financial Reporting Standards (IFRS) and Electronic Business Transfer (EBT).
- Experienced wif various asset types including in-depth noledge of Fixed income securities and derivatives.
- Project experience wif commercial and Retail Banking, Investments and FX trading, Brokerage and Mortgage Industry.
- Experience in Financial Risk Management, primarily in Credit Risk, Market Risk; understand the Risk Data Requirements.
TECHNICAL SKILLS
Operating System: Win 95/98/NT/2000/XP, UNIX
Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server, DB2, TeradataV2R6
Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page
MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Project
Web protocols: HTTP, TCP/IP, FTP
Modeling tools: MS-Visio, Rational Rose, Unified Modeling Language (UML)
Methodologies: Agile, Scrum, RUP, Waterfall.
Testing Tools: Win Runner, Load Runner, Quick Test Pro (QTP) and Quality Center.
PROFESSIONAL EXPERIENCE
Confidential, Palo Alto - CA
Sr. Business Analyst
Responsibilities:
- Interacted wif client, gatheird and analyzed business requirements for a Business Process Modelling project
- Troubleshooted file transmission problems and assisted customers wif EDI and Medicaid Insurance claim related inquiries explained and enforced guidelines in the X12 Implementation guides.
- Established questionnaires and resource levelling required for implementing HIPAA 5010.
- Develop HIPAA files for scenario file for end to end testing. Understanding of health insurance products (Medicare, Medicaid, Claims, Adjudication, HIPPA regulations, Underwriting, EDI etc)
- Define Mapping Between HIPAA and Internal Interface.
- Organised internal team meetings.
- Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
- Worked on Implemented and Migration of HIPAA 4010 and 5010 version for EDI transactions
- Worked wif developers and designers of BPM System to make sure development understands business process and detailed technical requirements.
- Analyzed legacy system documentation, file and record formats, system flow charts and other information to develop a comprehensive depiction of the existing environment as it relates to HIPAA rulings.
- Performed analysis of data received from client for data mapping process which utilized data file filters using Perl to convert users existing non-relational (Excel, Enable) and relational standalone (dbase, Access) databases to meet Oracle database specifications.
- Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
- Wrote Procedure Manuals and was responsible for continuity preparedness.
Environment: Requisite Pro, Rational Rose, Agile, PL/SQL, HTML, MS Office, MS Visio, Rational Clear Quest, Rational Clear Case, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint, Visio.
Confidential, Cleveland, Oh
Business System Analyst
Responsibilities:
- Conducted interviews to gather business user requirements, and analysed and translated conceptual requirements, procedures, and issues into functional specifications comprehensible to developers and solution architects.
- Interfaced wif end users and business owners to examine current work processes.
- Performed GAP analysis to define gaps between AS-IS and TO-BE processes.
- Responsible for creating project plan estimates, schedules and status reports. Used Microsoft Project to create project plan and establish project milestones.
- Demonstrated excellent technical writing skills by developing Business Requirement Document (BRD) and Functional Specification Document (FSD)/Functional requirement Document (FRD).
- Developed use cases and workflows in Microsoft Visio.
- Created artifacts, and defined milestones and iteration plans for various phases of Rational Unified Process (RUP).
- Used SQL to analyse Key Performance Indicators (KPI’s).
- Acted as a facilitator in JAD sessions to analyse and prioritize competing business needs.
- Used RUP approach to fabricate UML diagrams and use case story boards.
- Determined traceability and dependability between the requirements using Rational requisite Pro.
- Developed conceptual, logical and physical data models to demonstrate data structures.
- Acted as liaison between development team and end-users during various SDLC phases.
- Documented best practice implementation plans and continuously measured project outcomes for desired results.
- Creating different types of diagrams (using MS-Visio) & charts for E-Commerce.
- Developed Release Notes, User Manual and Training Manual for the project.
- Analyzed business processes and recommended enhancements from operational and technical perspectives.
- Provided value added suggestions for process improvement to business partners and end users.
- Developed marketing plan to expand brand awareness and market penetration of fixed income products wif the halp of SWOT analysis.
- Performed Return on Investment Analysis (ROI) and daily calculations of Net Asset Value (NAV).
- Wrote SQL Queries (SQL Server database) in TOAD for comparison between short-term and long-term fixed income strategies. The reports were developed in Crystal Reports.
- Worked wif data modelers to prepare data models.
- Developed a detailed test plan in Microsoft Excel. Wrote test cases for regression, end-end, positive, negative, functional and performance testing.
- Perform data analysis (data cleansing, data volume assessment, data transformation etc.)
- Used quality centre to manage testing and defect life cycles, and amp requirements to test cases. Performed role of administrator for the Quality Center Application.
- Prepared test scripts for functional system and User Acceptance Testing (UAT).
- Prepared Lessons Learnt Document at the end of UAT phase.
Environment: Rational Rose, Microsoft Visio, RUP, Six Sigma, CMM, MS-Access, MS-Office (Word, Excel, Power point), MS Project.
Confidential, Watertown- MA
Business Analyst
Responsibilities:
- Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
- Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
- Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
- Worked on HL7 and xml interface messaging. Assisted in monitoring ancillary data transactions and addressed problems wif HL7 messages.
- Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA. Extensive use of XML to test the server components.
- Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.me.D) to identify key data set elements for designated record set. Interacted wif Claims, Payments and Enrolment hence analyzing and documenting related business processes.
- Involved in Business Process Modelling (BPM) activities like Process Design, Process Monitoring and Process Execution. Identify Member, Provider, Coverage, Medicare and Medicaid.
- Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
- Interaction wif underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
- Performed extensive requirement analysis including Data analysis and Gap analysis.
- Defined Functional Test Cases, documented, executed test scripts.
- Designed and implemented web service to support the outsourcing of clinical trial disclosure.
- Conducted presentations of the Q/A test results wif analysis to the stakeholders and users and documented modifications and requirements.
- Coordinating and Developing QA activities. Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
- Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.
- Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
- Maintained proper communication wif the developers ensuring dat the modifications and requirements were addressed and also monitored these revisions.
- Involved in compatibility testing wif other software programs, hardware, Operating systems and network environments.
Environment: Requisite Pro, Rational Rose, Agile, PL/SQL, HTML, MS Office, MS Visio, Rational Clear Quest, Rational Clear Case, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint, Visio.
Confidential, Pittsburgh - PA
Business/Data Analyst
Responsibilities:
- Analyze business requirements and segregated them into high level and low level Use Cases, Activity and Sequence Diagrams using Rational Rose according to UML methodology.
- Responsible is writing the Business Requirement Document (BRD) and functional Requirements Document (FRD)
- Derived Functional Requirement Specifications (FRS) based on user requirement specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specification.
- Reviewed Test plans, Test cases, test case execution using specification documents and Rational Test Manager.
- Created Data Dictionary for often used retail and technical terminology for benefit of developers and customers respectively.
- Created Entity Relation Diagrams to represent the relationships existing between design the internal schema of a database, depicting the data tables, the data columns of those tables, and the relationships between the tables.
- Performed smoke testing to ensure dat the compiled software components of the applications adhere to Project standards, Performance Criteria and Functional Specifications to ensure feasibility of testing effort.
- Conducted highly interactive JAD sessions wif project stake holders such as users, QA analysts, and project management team, identifying and resolving issues.
- Facilitated User Acceptance Testing (UAT) wif the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
- Frequently updated the requirement and defect status as per the current status of the testing project in the Clear Quest.
- Used Rational Clear case as Version Control System for any changes to common documents related to project like Use Case Documents and Activity/Sequence diagrams.
- Project management update and controlling to ensure on time delivery using MS project.
Environment: SCRUM, Agile, MS Visio, Enterprise Architect, Quality center, QTP, MS Project 2003, Microsoft Office 2000 Tools and Windows NT
Confidential, Las Vegas - NV
Business Analyst/Data Analyst
Responsibilities:
- Gatheird business Requirements, analyze data/workflows.
- Worked wif business users to define product feature requests, business requirement specifications, and change requests.
- Documented business requirements and functional requirement (BRD, FRD) and transformed them into functional and technical requirement specification; modelled business process flows using UML, activity and sequence diagrams.
- Conducted one-one meetings and web-conferences as well as JAD sessions wif different stakeholders; analysed and came up wif suggestions providing consistent process for the communication, escalation and resolution of issues.
- Managing schedules while working wif multiple teams.
- Documenting artifacts including, but not limited to, Functional Specifications, and the Use case specifications.
- Articulated business requirements from user interviews, and workshops and then converted requirements into technical specification for developers.
- Working wif other team members in reviewing requirements via the use of Use Case Diagrams and activity Diagrams.
- Conducted daily defect status and progress meeting reports wif QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.
- Involved in monitoring process flows and created business process verification plans, conducted and wrote user test check list manual for UAT phase.
Environment: Requisite Pro, UML,RUP, MS-Project, Share Point, Perl, C++, Windows XP/2000, MS-Office Suite, Visio, Agile, Project Management, SQL, ClearCase, ClearQuest.
Confidential, Minneapolis - MN
Business Analyst
Responsibilities:
- Performed and conducted independent research such as company background checks, comparative industry analysis, trending analysis and demographic data using SQL.
- Responsible is writing the Business Requirement Document (BRD) and functional Requirements Document (FRD)
- Identified potential risk concerns wifin the accounts receivable portfolio and efficiently provided a risk assessment for the monthly Credit Watch report.
- Created, reviewed and modified the Risk Assessment criteria model predicted upon characteristic changes in the industry and the Accounts Receivable portfolio.
- Performed and conducted written analysis outlining key performance indicators and key risk indicators.
- Monitored and examined roll rate and performed related analysis.
- Provided support in the design and implementation of ad hoc requests for Credit Related Portfolio Data.
- Optimize the risk and reward balance by applying and assessing the NPV performance across the various portfolio segments.
- Liaise wif senior management in key business areas impacted by strategy changes.
- Perform business analysis and report to understand financial performance by risk and key channel and partner sub-sectors dat will be used to inform future investment decisions.
- Analyzed bank’s market position and ran figures through complex modelling techniques to find value at risk (VAR) measurements.
Environment: Windows, MS Office (MS Word, MS Excel,, MS Access, MS PowerPoint, MS Visio), RUP,UML, SQL, SWOT Analysis, GAP Analysis.