SUMMARY

• Over 10+ years of experience in Business Analysis and Project Management.
• Adaptability, Flexibility, Patience, Consistent recognizable performance.
• Business analysis experience includes but not limited to, business modeling, requirements gathering, gap analysis, application design, creating presentations, risk assessments, module setup, test script generation, writing training guides, training end users, and production support
• Proficient in Rational Unified Process (RUP) methodology, Agile Development Methodology, Software Development Life Cycle (SDLC) processes and Object Oriented Design Technologies.
• Experience in business requirement elicitation/ gathering techniques like interviewing questionnaires, brainstorming, and focus groups; conducting Joint Application Development (JAD), project meetings, reviews walkthroughs, customer interviews and coordinating various technical and managerial teams at all levels.
• Strong Knowledge/Experience in Use Case Estimation, Manual Testing and conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, Functional requirements analysis and Cost Benefit Analysis
• Assisted Project Teams in preparing technical design documents SRS, BRD, User Interface Design, RFP, RFI, designing of Application Architecture & Database Modeling as per as RUP (Iterative) process.
• Technically competent to interact with different technology teams, creating UI’s and, creating wireframes for design approvals and creating technical documentations
• Project management experience includes vendor management, customer interaction, scope definition, project planning, capacity planning, change control and release management.
• Experience in developing, delivering and enchaining B2B E - Commerce applications.
• Understanding of designing and developingwebapplications using variouswebdevelopment languages, creating UI’s, graphics packages and content management solutions (e.g., SharePoint technology, HTML, ASP, ASP.NET, XML/XSL, Java, Dreamweaver, etc.)
• Financial Industry Interface: Extensive financial analysis background includes knowledge of GAAP & SOX Regulations, financial research, quantitative analysis, Credit Risk Management, statistical modeling, MA methodologies and reporting
• Pharmaceutical Industry Interface: Expertise in Clinical trial study processes and experience in analyzing and preparing scope statement and Functional Specifications documents in Pharmaceuticals Domain.
• Health care and Insurance Interface: Awareness of health information and health care services regulatory environment including HIPAA, EMTALA and Medicaid/Medicare. Strong healthcare and Medicaid business configuration experience with focused primarily on claims adjudication, pricing, provider, member, enrollment, prior authorization.
• Good understanding ofITILprocesses and tools
• Outstanding academic profile with two Gold Medals, and State Government scholarship at university
• Excellent proven track record at workplace with many rewards. Customer centricity and aptitude for service.
• Recognizable client relationship focus to ensure full awareness of client business workflow, strategy, issues, requirement, and tools.

TECHNICAL SKILLS

Methodologies: RUP, Full SDLC, Agile

Project Management: Microsoft Project, Microsoft Office

Business Modeling Tools: Rational Rose, Microsoft Visio, EA, BPMN1.0, 1.2, 2.0

Requirement Management: Rational RequisitePro, DOORS, Caliber RM

Change Management Tools: Rational Requisite Pro, ClearQuest

Version Control Systems: Rational ClearCase

Testing Tools: Rational Enterprise Suite

Operating Systems: Windows Family, MAC OS, Unix and Linux

RDBMS and Databases: SQL Server, Sybase MS Access

Reporting: MS SQL Server Reporting Services, Crystal Reports, Business Objects, Micro Strategy, Siebel Analytics

Programming Languages: SQL, PL\SQL, .Net, Visual Basic, C, C++, VC++, Java, Perl, C#

Databases: Oracle 8/8i/10g, MS SQL Server 7.x/2000, DB2, Teradata

Business Intelligence Tools: Micro Strategy 8.1, 8.03, 8.0

PROFESSIONAL EXPERIENCE

Sr Business Analyst

Confidential, Chicago IL

Responsibilities:

• Analyze User Stories to determine stakeholders impacted, assess security roles, determine interview questions, and other necessary planning activities
• Perform Business Process Modeling/Mapping of current state processes within ENCORE and FAVC, there by assessing the gaps to create centralized, flexible and adaptable “eOS” system.
• Define the ideal and proposed future state process architecture by process engineering and state transition architecture definition.
• Because ENCORE is relatively new into IT product development, as Senior Business Analyst, I represented ENCORE at project development team (Paraveda and Cigniti)
• Analyze the ideal state “eOS” processes and system functionality to identify dependencies/risks/issues and develop a mitigation plan
• Create Use stories, User Story Acceptance Criteria, UML diagrams, System dependencies and handover to development teams (Paraveda and Cigniti).
• This project in on very short sprint lifecycle (3 weeks) for release 1 to create basis Quote to Cash functionality.
• Assess the best logical solution that can fit all scenarios and formulate User Stories for development of eOS.
• Document and allocate User stories based on Functionality, priority and criticality.

Environment: MS-Project, HP Service Manager, Rational Requisite Pro, MS-Office, Windows NT 2000, Congnos, HTML, SharePoint 2010, SharePoint 2013(test version), Web APIs, Data Stores, Mainframe, Java, TFS

Sr Business Analyst/ Project Coordinator

Confidential, Bloomington IL

Responsibilities:

• Work as a Systems Business Analyst in agile environment.
• As a Systems Business Analyst, my role is primarily responsible for Systems initiatives (projects, service requests), service work, coordination work, and process definition, analysis and support.
• The main function of this position usually includes research, analysis, problem resolution, and in-depth knowledge of Systems Department structure, processes and Stakeholder/ audience organizational change impacts.
• The ability to execute business analytics that include, but not limited to, understanding and complying with business processes and procedures of the assigned areas.
• Liaison between teams/ areas/ departments.
• Analyze the complex business problems being addressed by product, member, provider, regulatory and enterprise strategies, and new business cases and developing solutions for clients.
• Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
• Gather and analyze data from SQL processes, give business direction to technical resources to articulate client needs.
• Created User Stories based on Ideal state requirements and business rules for the newly developed processes within Sprint module.
• Articulate Business processes interactions with UML diagrams ( Class and Sequence diagrams) using Rational tool
• Single point of contact for Software Configuration Management and Quality Assurance and Control.
• Coordinate team, component and program work including dashboards, scorecards, utilization reports, budget work and research planning
• Good understanding of ITIL processes and tools
• Knowledge Management Lead for Systems:
• Provide strategic consultation for effective development of Knowledge Management practices that echoes EKM strategy within System Areas
• Feasibility analysis of different tools to train System resources
• Advocate the importance of L&D /EKM strategies
• Team Lead for Capacity Build Team(SKM):
• SPOC for multiple DC partners from ICP / ISD areas
• Developed strategies to create and use Knowledge Capture Documents (KCDs), Single point of reference documents for all application/ process knowledge
• Analyze the complex usability data
• Lead CBT team comprising of 5 resources
• SharePoint Administrator / Designer:
• Lead SharePoint Admin for multiple intranet sites in Customer Relation & Opportunity Management (CROM) and PC Claims areas
• Assisted business users with development of SharePoint sites
• Maintained Application Knowledge Library
• Training other resources to use SharePoint 2010 and Testing coordinator for 2013 implementation
• Use cases administration:
• Created Use cases for complex primary and exceptional flows for “ User Interface” portals with specifically targeting communication between “user action” and respective “system response”
• Developed use case, activity, and sequence diagrams to depict process flows and presented the same to the targeted audience through PowerPoint presentations.
• Coordinated development of Interactive UI portals for Unified Communications and Canada Migration teams
• Developed wire frames and templates for repetitive use in different Web platforms at Confidential
• Site administrator for web based platforms like SKM, WPD, Auto Rating sites
• Designed class diagrams, sequence diagrams with UML for development of business flow
• Data projects:
• Coordination with DSAs for Canada Migration projects
• Strategized usage of Data Stores within PS areas.
• Analyzed SQL queries
• Service Management:
• Logged SM tickets
• Business Systems Analyst:
• Coordinated up gradation of Auto Rating applications
• Developed User Stories and test strategies
• SPOC for Post Implementation Service Support
• Developed User Cases during requirements gathering phase
• Reports:
• Developed strategies to produce datasets and reports for analysis using system reporting tools
• Single Point of Contact from Workforce Planning areas for Metrics and Analytics (especially Cognos).
• Developed PAR reports and Project planning reports for different areas from WPD team

Environment: MS-Project, HP Service Manager, Rational Requisite Pro, MS-Office, Windows NT 2000, Cognos, HTML, SharePoint 2010, SharePoint 2013(test version), Data Stores, Mainframe, Java and other Web technologies (like CSS, Web API)

Business Analyst/Project Coordinator

Confidential, Washington DC

Responsibilities:

• Worked with Developers for the development of a JAVA and HTML based web application that allowed users to maintain and set-up Account Information, payment information, Escrow Analysis and several other business
• This project requires good knowledge of creation and integration of workflows and Web Services for their Internet based platforms.
• Provided the Off-Shore team members with Info Path mock-up screens to articulate the requirements.
• Assessed the complexity of modules and helped project managers (On shore and offsite) for resource planning.
• Analyzed and prioritized key reports for day to day servicing needs for loan monitoring processing and Inspection
• Translated statement of work into business and system level requirements following the agile environment / Sprint modules.
• Produced the visual models for the application using Rational Rose to create use cases, state charts, sequence diagrams, deployment diagrams and activity diagrams.
• Involved in KT session to explain the detail of the USE case Specs and Mock-up screens to the entire team and seek clarification from the Business team
• Revisited the Process flows, state transition diagrams for the team
• Assisted project manager in maintaining expectations within scope, including change request analysis / impact analysis and change control documentation using Clear Case
• Analyzed the requirements and transformed them into System Requirements and validated with technical and business teams.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created both high level use cases and detailed use cases to explain the systems interaction with the users.
• Developed Use Case Diagram, Activity Diagrams and Sequence Diagrams to depict process flows and presented the same to the targeted audience through PowerPoint presentations.
• Used Rational RequisitePro to document all the Business and System Requirements.
• Prepared and implemented test cases for system testing as well as for User Acceptance testing.

Environment: MS-Project, HP Service Manager, Clear Quest, Clear Case, MS-Office, Windows NT 2000, Business

Business System Analyst

Confidential, Plano TX

Responsibilities:

• Understanding the specifications for Data Warehouse ETL Processes and interacting with the data analysts, and the Database end users for informational requirements.
• Worked on detailed repeatable User stories and Test cases for applications, interviewed developers to gain detailed information on complex calculations and backend exception processing in order to validate the back end utilizing SQL query Analyzer.
• In the Correspondence and statement letters stream dependent on databases that still loads SQL2000 Identify the dependency of correspondence processes (Adhoc, Statements, 15min email, LS letters, Auto Letters, Adverse Action, Real Time) on ODS1.
• Identify and analyze all the Correspondence & Statement Letter reports running on ODS1 and co-ordinate the efforts to move them to ORE and/or LRE
• Analyzed the feasibility to convert all the DTS packages to Data Distribution Environment (DDE) which is the Enterprise standard platform, and move the tables to Legal Research Environment (SQL2008) after which all DTS loads will be stopped/ decommissioned.
• Designed the high-level analysis for the migrate of the Treasury Production Process (TPP) sourcing data from ODS ACS, ODS1, DM Central (SQL2000) to ORE (SQL2005) database as a mile stone to shutting off Legacy SQL 2000 after which all loads will be stopped.
• Facilitated and created the high level design documents for the identification of dependencies across the databases and legacy environments.
• This project typically is articulated based on On-shore lead and Off-shore development model, as BSA, my primary responsibility was to coordinate the development activities and also testing streams simultaneously (that are designated to different vendor companies).
• SPOC for various teams to coordinate the communication and collaboration more efficient and effective among different team members, cross teams, between onsite and offshore teams. Especially, when we were trouble shooting Sev3, L3 tickets that are encountered while implementation/ validations for streams.
• As a process of Data ware house standards, coordinated LASER team support to the data excellence program that ensures the data quality maintenance and remediates the Business Intent defects.
• Maintenance and updating the project milestone tracker and issue log -remediation tracker.

Environment: MS-Project, SQL MANAGEMENT STUDIO EXPRESS 2008R2SP1, SQL Query analyzer Enterprise manager, HP Quality Center, Rational Requisite Pro, Clear Quest, Clear Case, MS-Office, Windows NT 2000, Business Objects

Business Analyst/Project Coordinator

Confidential, Minneapolis MN

Responsibilities:

• Worked with Developers for the development of a JAVA and HTML based web application that allowed users to maintain and set-up Account Information, payment information, Escrow Analysis and several other business needs
• Attended pricing seminars to understand the pricing and market convention for FX Trading.
• Coordinated with content management system teams for various FX requirements.
• Analyzed and prioritized key reports for day to day servicing needs for loan monitoring processing and Inspection
• Translated statement of work into business and system level requirements following the Rational Unified Process.
• Produced the visual models for the application using Rational Rose to create use cases, state charts, sequence diagrams, deployment diagrams and activity diagrams.
• Assisted project manager in maintaining expectations within scope, including change request analysis / impact analysis and change control documentation using Clear Case
• Analyzed the requirements and transformed them into System Requirements and validated with technical and business teams.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created both high level use cases and detailed use cases to explain the systems interaction with the users.
• Developed Use Case Diagram, Activity Diagrams and Sequence Diagrams to depict process flows and presented the same to the targeted audience through PowerPoint presentations.
• Used Rational RequisitePro to document all the Business and System Requirements.
• Prepared and implemented test cases for system testing as well as for User Acceptance testing.

Environment: MS-Project, Rational Rose, Rational Requisite Pro, Clear Quest, Clear Case, MS-Office, Windows NT 2000, Business Objects.

Sr Business Analyst/Project Coordinator

Confidential, MA

Responsibilities:

• Facilitated and conducted Conference Calls, JAD Sessions, Business Interviews with the business to understand the functionalities of the application, and different stakeholders and cross-functional units to gather business and functional requirements and converting them to technical requirements.
• Prepared Preliminary Scope Statement document based on the applications assessment. Documented the functionality and delivered Functional Design Specification Document.
• Good understanding of the Pharmaceutical Preclinical Drug Development Processes of taking a new chemical lead through the stages of Chemistry, Manufacturing and Control
• Worked with the Clinical Investigator and Operations Team on compliance and regulatory requirements coming from drug licensing and regulation authority FDA for Clinical Trials of drugs and pharma products
• Gained knowledge of the Clinical Study Process and the Competitive Intelligence Process following its associated information from the Public Scientific Data Sources as Thomson Press Releases; elicited requirements and specifications per the guidance
• Led client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process.
• Performed system integration by way of various JAD sessions and facilitating design workshops with the technical development teams.
• Facilitated collection of functional requirements from system users and preparation of business requirement documents that provided appropriate scope of work for technical team to develop prototype and overall system.
• Participated and facilitated different levels of discussions through JAD sessions, conference calls and business workshops held to plan business strategy.
• Collected and documented business processes as well as business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Participated in weekly project team meetings and provide updates on the status of the project to senior management.
• Used MS Project for project management, managed project resource allocations, planning and status updates to ensure efficient and responsive operations along with senior management.
• Facilitated in the overall management of projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors.
• Prepare architecture diagrams using MS Visio to help in understanding the current and future architecture of the application.
• Performed business analysis and use case generation to provide basis for test scenarios, which were used to define test system requirements, and Test Scripts to test the complete functionality of the application and conducted UAT with client interaction.

Environment: Microsoft Office Suite, Microsoft Visio, MS Excel, MS Access, Documentum, UML, J2EE, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, PL/SQL, UNIX, VBScript, VBA, C#. NET, ASP.NET

Business System Analyst

Confidential, NY

Responsibilities:

• Performed business analysis, requirement specifications, and project planning in UML using Rational Unified Process
• Worked with the team to implement new projects and enhance existing processes, to migrate data from source systems to the configuration files that control various financial analysis tools.
• Conducted highly interactive JAD sessions with Project’s stakeholders such as users, QA Analysts, and Project Management Team
• Developed use-cases for the system with special emphasis on defining Parent-child use case hierarchy as well as supporting Extension and Inclusion Use Cases as derived from the base Use Case Using UML as a standard
• Performed feasibility study and cost/benefit analysis using NPV and ROI methodology.
• Authorized Data Flow diagrams, Sequence diagrams and Business models with special detail to Sub-Processes from Level2 diagrams
• Provided effective feedback to Operational Risks and leveraging Cost-Effective Solutions vs. Existing Risk Solutions
• Provided analytical support to reconciliation and settlement Management teams
• Involved in requirements change management and reviewed reporting forms
• Provided key features, such as file format importers and exporters, impact and traceability analysis and inter-module linking tools to RequisitePro
• Managed project timelines and resource allocation
• Created and implemented test plans, test cases and scripts based on technical specifications and business requirements for various phases of testing
• Worked with QA testing team to design test methods to verify the applications functions of consumer loan, home equity, refinance and commercial loan activities
• Facilitated regression, integration and system testing on the corresponding enterprise level loan origination system (LOS) with separate components for loan officers, processors and brokers
• Drafted test strategies and test plans to verify accuracy of the functionality, security, fault- tolerance, performance and successful system integration
• Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues

Environment: MS Office, Business Objects, Oracle, Toad, SQL *Plus, Rational Rose, Rational Requisite Pro, Clear Quest, Clear case

Business Analyst

Confidential, VA

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Worked on HL7 and xml interface messaging. Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the various Transactions, Code set and Identifier aspects of HIPAA. Worked on EDI transactions. Interacted with Claims, Payments and Enrolment hence analyzing and documenting related business processes.
• Involved in Business Process Modelling (BPM) activities like Process Design, Process Monitoring and Process Execution. Identify Member, Provider, Coverage, Medicare and Medicaid.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Performed extensive requirement analysis including Data analysis and Gap analysis.
• Defined Functional Test Cases, documented, executed test scripts.
• Designed and implemented web service to support the outsourcing of clinical trial disclosure.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Coordinating and Developing QA activities. Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Environment: Requisite Pro, Rational Rose, Agile, PL/SQL, HTML, MS Office, MS Visio, Rational Clear Quest, Rational Clear Case, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint, Visio.

Business Analyst

Confidential, NJ

Responsibilities:

• Involved in gathering and analyzing business requirements from existing and proposed models.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Requisite Pro.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Used prototyping as part of Business Elicitation to build the final product by gaining productive feedback from the client throughout the project.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders.
• During the design phase, worked with the development team to ensure testability, reliability, usability, maintainability and performance of a web-enabled client/server application.
• Interacted with the User Experience teams, testing teams, development teams, business and the project management team in understanding, clarifying, articulating and delivering requirements, changes and
• Converted business requirements into functional & technical specifications by writing Use Cases & Design/Functional Specifications, drawing Activity diagrams & screen mockups using Office products.
• Organized and facilitated customers and internal stakeholders by conducting requirements gathering sessions with the purpose of defining the functional business. Utilizing use cases in UML diagrams and textual descriptions, documenting requirements in a requirements database to track development.
• Developed functional decomposition/menu flow diagrams, application architecture and user interface design utilizing Visio.
• Performed business and system analysis towards the resolution of any reported application issues documenting all resolutions
• Created detailed Use Cases for every object functionality and scenario. Defined object types, data types on every function & page of the application. Created templates & delta reports.
• Performed tests using recording & descriptive programming on various test types, reported defects through Test Director. Created and executed automated test scripts and manual test cases.
• Created data grids for configuration tests, ensured maximum functional coverage, identified data needs for each test type, defined, directed and maintained test environment setup.

Environment: UNIX, MS Visio 2002, UML, RUP, Use-Cases, MS Project 2002, MS Excel, Win Runner 7.0, Test Director 8.0, MS Access 2002, PL/SQL, C, C++, Win 95/98/NT.

Business Analyst/Data Analyst

Confidential

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope. Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language (PL/SQL).
• Developed business process models in RUP to document existing and future business processes. Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Involved in testing the Pharmacy Claims adjudication and Billing processing is done through PBM (Health Trans) and Claims Accumulation and Adjudication is done through Diamond.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Assisted the integration team by creating Lombardi Teamworks services for data access
• Identified internal and external business requirements, design and configuration set-up, also created User Documentation and attended training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML. Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Documented and delivered Functional Specification Document to the project team. Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted User Acceptance Testing (UAT).

Environment: Microsoft Office Suite, Microsoft Visio, MS Excel, MS Access, Documentum, UML, J2EE, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, PL/SQL, UNIX, VBScript, VBA, C#. NET, ASP.NET

Business Process Developer

Confidential

Responsibilities:

• Logistics Planner in TMS Platform (Transportation Management Systems) operating for Penske.
• Involved in front-end logistical operations in transportation logistical management as 3PL for multiple Penske’s North America customers ( USA, Canada and Mexico)
• Coordination of multiple events in supply chain management: Material availability, transportation methodology, end customer demand, cost benefit strategist as third party agent, carrier availability, customer specification on product
• Planning, organizing and implementing innovative logistical lean ideas /strategies to improve cost benefits to Penske’s customers
• Interacting and developing rapport with all suppliers, carriers and customers; constantly updating and fulfilling their demands
• Quality Analysis for Confidential Bangalore GeBetz team, as part of internal controlled monitoring
• Customer / Client (Penske) satisfaction by providing timely clarification and ownership of the entire GE Betz Vendor Direct process considered as the most complex mechanism with multiple dynamics in communication and harmonization
• Worked as a liaison between logistics department and human resource
• Received 10 awards for exceeding expectation, ownership, showing values at workplace, attendance
• Creation of saving of $150000 for customer - GE Betz by developing a improved and economical methodology
• Silver Award winner and Individual Excellence award - Appraisal from Vice President Penske Operations and Green hills PA team.
• Multiple customer appreciations and client citations were earned.

Environment: Microsoft Office Suite, Microsoft Visio, MS Excel, MS Access,i2TM.