PROFESSIONAL SUMMARY:

• Over 8 years of experience as Business Analyst & Technical Analyst in the analysis, design, implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills. Also has strong ETL/BI reporting development.
• Extensive experience in Business Analysis (BA), Quality Assurance Analyst and Scrum Master/ Project Manager.
• Experience in multiple industries - Healthcare, banking, mortgage, Pharmaceutical, e-commerce and retail.
• Comprehensive knowledge and experience in all facets of Software Development Life Cycle (SDLC) with business process models: Waterfall, Agile (SCRUM and XP), and Rational Unified Process (RUP) methodologies.
• Experience working on multiple projects and being actively involved in all phases from requirements gathering to PVT, engaging all stake holders, working with cross-functional team members and ensuring delivery of high quality projects within budget & schedule.
• Adept in creating Narrative Use Cases, Use Case Diagrams, Sequence Diagrams, Activity Flow Diagrams, Flow Diagrams and other related UML Diagrams.
• Expertise in conducting SWOT analysis, Cost benefit analysis, Return on Investment analysis (ROI) and User Acceptance Testing (UAT) and Production Support
• Proficient in creating various documents like Business Requirements Document (BRD), Product Requirement Documents (PRD), Functional Specification Requirement (FSR) User manuals
• Dealt with the Provider Directories
• Extensive experience working with Quality Assurance team in collaborating efforts required for the creation of test plans, test scenarios and test cases for system and integration testing
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills. Adept at creating, editing and coordinating extensive communication networks
• Experience in compliance of SOX, PCI and HIPAA guidelines.
• Have worked on multiple projects simultaneously.
• Have worked with offshore team extensively.
• Understanding and work as per the Business /technology Road Map and corporate priorities.
• Dedicated resource with exceptional analytical, problem solving and documentation skills, and having keenness and ability to comprehend the big picture and simultaneously pay attention to detail.

TECHNICAL SKILLS:

Project Management Tools: MS Visio, Rational Clear Quest, MS Project.

Marketing/BPM/ETL/BI: Aprimo Marketing Studio (AMS), IBM Data Stage, Oracle Warehouse Builder, SQL*Loader, Business Objects, Micro Strategy, SSRS, PACE.

Bug Tracking/Testing: Quality Center, JIRA, MS Visual Studio, Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP, UAT.

Business Modeling: MS Visio, Rational Requisite Pro, Concept Draw Pro.

Project Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile (Scrum, XP), Waterfall, RAD, Six Sigma.

Databases/Web server: Oracle 10g/9i, MySQL, MS-Access.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Worked on gathering requirements for workflow and task set up within Salesforce to manage opportunities and also set automatic emails.
• Worked on gathering requirements for Lead management and integration within Salesforce including Support calls integration for support management.
• Wrote requirements understandable by developers using Salesforce jargon such as Objects, Master Data Fields etc.
• Managed backlogs and helped developers with hands on configuration and setting up business rules for workflows.
• Set up simple dashboards within developer.salesforce.com
• Did validation & testing of reports created by Salesforce.
• Created standardized templates for Salesforce emails to be utilized in workflows.
• Participated in sessions which the account management team put together based on their research of customer journey.
• Worked with the Client’s team to create a list of Taxonomy.
• Participated in Project Kick off/ Planning Sprint.
• Created backlogs for Technical Tasks and Product backlog for user stories.
• Worked with the Solutions Architect to lay out the Acceptance Criteria for the Technical Tasks.
• Had weekly check points with the SA to get update on completion of Technical Tasks.
• Set up Technical Task Epic in JIRA and added the respective stories and sub tasks within JIRA.
• Gathered requirements about each template from the client.
• Worked with the Client’s team to understand needs and worked with the UX team to set up Templates within clickable models.
• Wrote user stories for Components on the templates. Included wireframes from the templates.
• Created backlog for DAM and workflow for Authoring & Publishing approvals for DAM and Content.
• Gathered requirements for Salesforce integration for leads generated through forms embed into CMS via iframes.
• Used JSON & XML for Web services for Endeca integration.
• Participated in Sprint Kick off and daily stand ups.
• Wrote Tests cases for Functional Testing & wrote SQL Queries for data validation.
• Managed Test cases in HPQC and however, JIRA was used for defect management.
• Conducted Demos for the business.
• Helped business out with UAT and help them with defect management.
• Provided the business with defect reports on daily basis while UAT was going on.

Confidential

Senior Business Analyst and Jr. Project Manager

Responsibilities:

• Worked with Clinical Analysts and other stakeholders to gather the requirements.
• Created Business Requirements Documents and Functional Requirements documents after doing a series of meetings including JAD sessions with the stakeholders and the Subject Matter Experts.
• Worked with the third party vendor to Emdeon for eRx changes.
• Worked with both ICD-9 & ICD 10 conversions.
• Created wireframes, wrote use cases and created data mapping documents.
• Created Release and Sprint schedules and also lead sprint kick off meetings. Each sprint was 6 weeks long.
• Participated in Design sessions and created Systems Requirements Specification documents by combining Technical Design Documents and Functional Requirements Document.
• Worked with the Identity Management Team to integrate LDAP into the system verification code.
• Created Test Plans, Test cases and Test Reports.
• Executed Test cases along with the QA tester and worked through the SIT cycles.
• Did EDI testing by writing SQL queries.
• Worked with the developers to recreate defects and resolve them as per the expected result.
• Managed Test cases, Requirements and Defects in HP ALM.
• Managed the UAT cycles and helped provide functional test cases, login and test data to the testers.
• Conducted the Go/ No go meeting.
• Created documents and release documents.
• Created deployment plan and managed deployment on Go live.

Confidential

Business Analyst

Responsibilities:

• Onsite functional lead for engaging with project stakeholders for defining project scope and deliverables.
• Cleansed the incoming customer data through customizedbusinesslogic
• Consolidated the customer data by identifying linkages between customers using defined match rules
• Published the customer master information through web services for consumption by downstream applications
• Createdbusinessintelligence reports to provide different KPIs on customer data tobusinessusers
• Defined process flows in for product data management for creation of new Products and SKUs by multiple stakeholders
• Identifiedbusinessrules for data cleansing, transformation, consolidation and downstream publish
• Owned project document artifacts such as the project plan,businessrequirement document, design document etc.
• Conducted requirement gathering workshops with multiple client divisions to understand future state requirements and present day industry best practices
• Improved report latency by suggesting removal of unwanted reports/KPIs
• Consolidated the customer data by identifying linkages between customers using defined match rules
• Publish the master customer information through web services for consumption by downstream applications
• Cleanse the incoming customer data through customizedlogic.
• Consolidate the customer data by identifying linkages between customers using defined match rules.

Confidential

Senior Business Analyst

Responsibilities:

• Talked to the stakeholders to understand the end to end BI needs and AS-IS reports, constraints and dependencies.
• Understood the reporting needs from the stakeholders and did Gap Analysis for the fields that need to be migrated from MDM to DW.
• Worked with the Solutions Architect to maintain technical documentation for DW design (Star Schema and Extended Star Schema, ETL, DW).
• For ETL worked on documenting Transformations and creating Mapping documents using OBIA Designer and processing tasks using Workflow Manager to move data from multiple sources into targets.
• Created reporting requirements for each report in the Functional Requirements documents stating the measures (fact tables/ dimensions), filters and prompts in details.
• Stated Cascading Prompts and Multi Level Prompts on Dashboards.
• Created UI mock ups for dashboards and created Excel mock ups to relay prompts & field displays.
• Worked with the Solutions Architect to understand metadata, Analytics Repository, dimensional modeling design.
• Created a document which documented the relationships between tables; Primary, Secondary & Foreign Keys.
• Created the Data Dictionary for the newly added fields in the DW.
• Managed security privileges for each subject area and dashboards according to user requirement by defining the Catalog Groups in the presentation catalog and privileges and rights to users and groups.
• Wrote SQL queries for Data validations.
• Wrote test cases and uploaded the test cases into HPQC.
• Tested different sale level Reports, Filters, and Prompts using Oracle BI Answers.
• Tested reports and Dashboards visibility with respect to user’s responsibility and web groups in an integrated environment.
• Coordinated UAT and worked through the defect cycle.
• Presented the upper management and stake holders with UAT Test Summary Report every other day.
• Worked closely with Users, Developers and Administrators to resolve ongoing Production problems by reviewing design changes made to production systems and made corresponding changes to OBIEE Analytics Repository.

Confidential

Business Analyst

Responsibilities:

• Analyzed requirements, participated in Design Discussions and prepared Design documents
• Supported CPM applications
• Design and development of the application Enhancements - Worked on Class Structure Design, activities, decision rules, UI rules, SQL Connectors, HTTP Services and Connectors, SOAP Services and Connectors, MQ Listeners
• Addressed the requirements and handled core data related to Provider Directories
• Unit tested the developed modules using Automated Unit Testing framework.
• Monitored Agents, Listeners and Log files.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
• Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test.

Confidential

Business Analyst

Responsibilities:

• Organized daily stand-up meetings, retrospectives, reviews, demos, sprint and release planning sessions that integrated an internationally distributed team with team members within India.
• Facilitated requirements gathering sessions and wrote user stories based on the discussion in those sessions.
• Facilitated sessions between business and technical teams across multiple projects working to address integration points with different application technologies.
• Ensured that the appropriate SME (Business Advisors) were consulted before finalizing requirements in user stories and starting development.
• Assisted the business team in prioritizing stories and the development in setting estimates using agile practices, including planning poker and similar techniques.
• Groomed and maintained the user story backlog
• Managed day-to-day tasks, for three parallel running project tracks.
• Identified and removed impediments and distractions that interfered with the ability of the team to deliver the sprint goal
• Prepared and maintained daily burn-down charts, weekly burn-up charts, project user stories, and deployment plans.
• Facilitated, coordinated management of cross functional team tasks and activities, which included Development, Architecture, Data Services, QA, and other groups to ensure project task accuracy and drive resolution of issues and constraints.
• Collaborated with senior project manager, technical director, and lead business ambassador.
• Served as primary liaison between development, content and translations, and business intelligence teams.
• Developed work-flow diagrams for business ambassador team members to lay out their tasks, roles, responsibilities, and deadlines.
• Responsible for communication between development team and business.
• Proactively encouraged ongoing improvement to team standards, tools, and best practices.
• Tracked and communicated team velocity and sprint/release progress and issues and risks in a timely manner.
• Facilitation, coordination and project management of cross functional team tasks and activities
• Developed processes and procedures for improving organization's deployment and automated testing practices to prevent regression across projects.
• Standardized scrum practices across multiple agile projects.
• Escalation of unresolved issues requiring senior management attention.

Confidential

Jr. Business Analyst

Responsibilities:

• Conducted functionality, usability, interface, compatibility and security testing of the web application developer.
• Defined the test scenarios (testing the bounds, validations) for the web application, identified andreported bugs to the development team.
• Additionally performed bug fixes for the application, as part of the development team.
• Developed and maintained checklists to ensure development was aligned with clients specifications and requirements.
• Assisted in preparing user stories in the product backlog after the collection of functional requirements from system users and prioritized the requirements in product backlog.
• Provided support to QA team.
• Creation and Execution of the Functional Test Cases.