SUMMARY

• Over 8 years of work experience as a Business Analyst wif varied experience in multi - projects and single projects wif units.
• Experienced Business Analyst in various domains like retirement systems, financial services, and manufacturing.
• Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Proficient in creating Use Cases, Class Diagrams, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Data flow diagrams, Entity Relationship diagrams and Test Plan. Extensive experienced in Business Requirements Elicitation, User Stories, Process Modeling.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, wif proven experience in utilizing people and process noledge to assist enterprises in making critical decisions.
• Extensive qualifications in gathering all facets of Systems Development Life Cycle in Agile/Prototype/Waterfall methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.
• Proficiency in Business Requirement Gathering (BRD), Business Process Flows, Business Process Modeling and Business Analysis.
• Well experience in Data Extraction, Transforming and Loading (ETL) using various tools such as SQL Server Integration Services (SSIS), Data Transformation Services (DTS).
• Well versed in Rational Unified Processing (RUP), Unified Modeling Language (UML) and Rational Tools to develop Business Requirement Documents (BRD).
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design, Rapid Application Development (RAD) sessions and War Room sessions.
• Expertise in designing and developing Test Plans and Test Cases, documenting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance.
• Highly motivated professional wif analytical thinking and multi-tasking capabilities; Team player wif a proven ability to work under pressure, prioritize and meet deadlines
• Experience in use of Microsoft tools such as: MS Office Suite (Word, Excel, Outlook, Publisher, PowerPoint).
• Extensive noledge in MS Windows, Project management tools (MS Office Visio, MS Office Project OneNote, SharePoint)

TECHNICAL SKILLS

Databases: Oracle 11g, SQL Server and MS Access

Languages: SQL, PL/SQL, HTML,XML, Web services

Applications: Oracle CRM, JD Edwards, SharePoint, and n-Tier Reconciliation.

Operating Systems: Windows XP, Windows Vista, Windows 7

Business Modeling Tools: MS Visio, MS Project and MS Office

Methodologies: Agile Scrum, Waterfall, Rational Unified Process (RUP), UML

Techniques: Research Analysis, Document Analysis, InterviewJoint Application Development (JAD), survey, Questionnaire

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Worked wif business partners wifin business functions to align technology solutions wif business strategies and serve as liaison between the Information Technology (IT) technical team and the business partners including Investments, Finance, Legal Services, Customer Benefits and Project Management Office.
• Responsible to develop and manage project documents including: project charter, requirements management plan, functional and non-functional requirements, process diagrams, user interface specifications, change control documentation, quality assurance plan, and test strategy/plan.
• Worked on defining the project timelines and responsible for understanding business/user requirements and converting those requirements to appropriately designed solutions.
• Performed analysis of business rules, system process flows, user administration, and requirements.
• Initiated Feasibility Management, maintained registers, and worked wif compliance team leads to identify scopes.
• Developed and executed test cases while participating in User Acceptance Testing (UAT).
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of the project.
• Helped in Data Mapping documents for Accounting Benefits Data, Portfolio Pricing, Cash Balances, Daily Net Asset Value, Daily Trades Receivables and Payables for implementation of n-Tier reconciliation cloud platform.
• Worked extensively on PeopleSoft Query and Tivoli Job file transfer process for daily employee pension and benefits data from different Texas agencies.
• Created "As-Is" and "To-Be" process flows for agency-wide Contractor badge, LAN access and parking tracking through development of SharePoint Site wif Views and Workflows.
• Created shared sites through SharePoint designer on SharePoint Server 2010.
• Experience in using SharePoint Server to centrally store, manage and access business artifacts across all platforms.
• Developed process flows for Software vendor review for renewals, subscriptions and new software implementations. Identified different workflows, content types and views for SharePoint Site development.
• Developed mock-ups for SharePoint Content types, View and Security Groups for Incentive Compensation Plan Approval process for Investment, Legal and Human resources divisions.
• Created SharePoint Workflow, Views and notifications user guide for business user training of Incentive Compensation Plan implementation.
• Commended for ability to multi-task on projects consisting of diverse set of people, platforms and parallel timelines via exceptional communicational, organizational and interpersonal skills.

Environment: SQL, n-Tier's Control Workbench, Eagle Investment System 11, SFTP server, PeopleSoft Pension/Finance, Clarity, SharePoint 2010, MS Word, MS Excel and MS Visio

Sr. Business Analyst

Confidential, Tampa, Florida

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Participated in full project life cycle, including gathering user requirements, screen and report design, inaddition to implementation and roll out.
• Worked alongside wif cross functional teams in order to establish comprehensive business and functionalrequirements and tan translating those requirements into software design specifications.
• Analyzed and prioritized key reports for day to day servicing needs for product monitoring processing andInspection.
• Responsible for developing and managing project plans: system requirements, change management policystandard and procedures.
• A strong emphasis on developing and producing daily, weekly, monthly reports for different departments.
• Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance andDevelopment standards.
• Reported to business and reporting manager as necessary wif status. Assisted Management Team wifnecessary updates on projects.
• Applied Business Rules and met wif the different pharmaceutical departments in order to understand andobtain necessary regulatory information to construct quality requirement documentation.
• Assisted wif User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuringdat appropriate documentation is in place.
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systemsand user acceptance.
• Identified and documented issues, risks, gaps and their impact to the project life cycle. Providedrecommendations and alternatives. Analyzed the Gaps for Training purposes.
• Involved in different iterations and phases of the Software Development Life Cycle (SDLC).

Environment: Oracle CRM, Oracle 11g, Agile, SQL Server, JD Edwards, SharePoint 2013, MS Word, MS Excel and MS Visio

CRM Business Analyst

Confidential - Shoreview, MN

Responsibilities:

• Interacted wif the project team to define system objectives and scope, feasibility study report and --identifyconstraints and the measures of success for the system being developed.
• Conducted work sessions wif Business Users to get clear understanding about business requirements.
• Gathered data requirements for the system by interacting wif the users and data administrators.
• Followed Agile (Scrum) methodology under SDLC to develop systems.
• Gathered functional requirements from users and management (SMEs).
• Extensively done GAP analysis in the project as there were numerous 'As-Is' and 'To Be' conditions.
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of designdocuments and system specifications for applications.
• Responsible for decomposing High Level Business requirement into functional specifications.
• Involved in Data modeling (Logical Modeling and Physical Modeling), Data Mapping, Data Conversion, DataValidation, Data Profiling, Data Migration, Master Data Management and Schema Design for Enterprise DataWarehousing.
• Owned the entire reporting process. Interacted wif the ETL team, developer(s), management, and accountholders to get the requirements, document them, design templates, and write specifications.
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) tomatch the results wif the actual report against the Data mart (Oracle).
• Executing complex SQL statements and performed data analysis on Oracle database.
• Responsible for creating Use Case diagrams, Activity Diagrams and Wireframes diagrams using MS VISIO.

Environment: Oracle CRM, Oracle 11g, Agile, SQL Server, JD Edwards, SharePoint 2013, MS Word, MSExcel and MS Visio

Business Analyst

Confidential - Fort Wayne, IN

Responsibilities:

• Worked wif Business Users in defining the Scope, Schedule, Business Change Management, DevelopFeasibility Study Report for Preliminary Study of the Project and Budget of the Project.
• Participated wif individual and JAD/RAD sessions (Work Sessions) wif the stakeholders (OfferManagement) and business requirement gathering followed by (Agile Scrum) approach.
• Gathered data requirements for the system by interacting wif the users and data administrators.
• Responsible for creating the Business Requirement Document (BRD) and the Functional Requirementdocument (FRD), and developed Use Cases, BPM, UML diagrams.
• Involved in data querying using SQL to do the data analysis and validate the data. Prepared Data ProfileReport for documenting Data Quality issues.
• Assisted in creating Data Sample dat included specific size of data from the database reflecting differentdata field elements' values. Data Sample would tan be compared wif Source Application Systems to testthe accuracy of data field elements values.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, BusinessFlow Diagrams (BPM) and Work Flow Diagrams for applications and created Activity Diagrams / State ChartDiagrams using MS Visio.
• Conducted User Acceptance Testing (UAT) and collaborated wif QA team to develop the test plans, testcases and test script to be used in testing based on business requirements and functional specification.

Environment: Salesforce, SQL, MS Visio, Microsoft .NET, HP Quality Center, MS Word, MS Excel and MSVisio.

Business Systems Analyst

Confidential

Responsibilities:

• Played a key role in the planning, testing, and implementing system enhancements and conversions.
• Provided key project inputs by working wif users in defining the project and system requirements.
• Reviewed business process, and functional requirements.
• Worked on Hospital data processing for improving database for storing user files.
• Analyzed business needs, created and developed new functionality to meet real time data integration dat facilitated decision.
• Worked on functions such as Change Control and Request, and managed complaints to ensure customer satisfaction.
• Experience of managing multiple stakeholders across the organization, and in QA integration of systems.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Worked wif SQL queries for data manipulations.
• Assisted in building a business analysis process model using Rational Rose, Requisite Pro and Visio.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.
• Assisted in process modeling; conducted and participated in JAD sessions wif system users; helped wif design walkthroughs wif stakeholders for base lining architecture.
• Developed strategic partnerships wif the business unit to develop a solid noledge base of the business line, including the business plan, products and processes.
• Research operational procedures and methods and recommended procedures for improvement - wif an emphasis on automation and efficiency.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing.

Environment: Oracle 9i, Rational Rose, Requisite Pro, MS Visio, RUP, MS Project, SQL, MS Access, MS Excel and MS Word

Business System Analyst

Confidential - Jefferson City, MO

Responsibilities:

• Worked on an Agile environment as a scrum team member.
• Facilitated the Sprint planning meeting, Daily Scrum meeting and Backlog refinement meeting.
• Conducted JAD session wif the SME's, testers and the developers for better understanding of the requirements from the Business Documented the System Requirement Document and created Epic and User stories. Worked meticulously wif the testers in writing the test cases to test the shippable products before presenting it to the Product manager.
• Made sure the data was Compliant wif the EDI, HL7 and HIPAA compliance.
• Performed Impact and Cost Benefit Analysis For Project Created data flow and sequence diagrams to describe how EDI Healthcare Transaction set (837) was used to submit health care billing information.
• Experience in Data Modeling and documentation of the database architecture
• Developed and executed test cases Change Control Requests (CCRs) and updating scope wif newchanges.

Environment: MS Visio, MS Office Suite, MS. Management Studios, Client Server, UML, Agile, Windows XP,Test Director, MS Project, MS Access