SUMMARY

• Over 7 years of Industry experience as a Business Analyst wif solid understanding of diverse domains such as Healthcare, Insurance, Finance and ERP Solutions.
• Highly skilled in writing Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Request for Proposals (RFP) and Statement of Work (SOW).
• Knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development and Testing for the system development process.
• Knowledge of SDLC methodologies such as Waterfall, Agile and Rational Unified Process (RUP).
• Proficient in preparing User Requirement Specifications (URS) document, UML Modeling, Use Case Diagrams, Object diagrams, Activity Diagrams, and Sequence Diagrams.
• Worked wif team to document existing and end - state model, reporting and phasing.
• In depth knowledge in documenting requirements changes using Traceability Matrix (RTM).
• Expert in conducting business reviews, walkthrough sessions and facilitated monthly and weekly meetings/reviews.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio and Rational Rose.
• Worked wif QA and Dev teams to ensure specifications are complete, unambiguous and adequately tested.
• Expert in coordinating work plan between project manager and the client wif Microsoft Project.
• Knowledge of software testing life cycle (STLC) and experienced in preparing test strategies and test plan.
• Conducted functional walkthrough, User Acceptance Testing (UAT) sessions and assisted the development of User Manuals for customers.
• Demonstrated an exceptional ability to adapt to new developments in the world of technology and working environment. Developed and implemented SharePoint Plan for organization wide collaborative document sharing.
• Experience wif SQL queries for Data analysis and modification.
• Quick learner, self-starter, can adapt to new atmospheres and technologies wif confidence and ease.
• Ability to prioritize and schedule multiple tasks on a day-to-day basis.
• Excellent analytical, communication and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/XP/Vista/2007/2010

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07/10, MS SharePoint

Languages: C, SQL, HTML

Packages: MS Office, MS Visio, MS Project

Tools: Rational Rose, UML, Requisite Pro, HP Quality Center, Quick Test Professional, HP Load Runner, JIRA

Databases: MS Access, SQL

Project Methodologies: Rational Unified Process (RUP), System Development Life Cycle (SDLC) Waterfall, Agile, Scrum.

PROFESSIONAL EXPERIENCE

Confidential, Chicago-IL

Business Analyst

Responsibilities:

• Managed software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Organized and facilitated meetings wif the management and development teams.
• Worked in Agile/Scrum environment by assisting in breaking the requirements out into user stories and sprints.
• Conducted requirement gathering sessions wif the purpose of creating and defining the Business Requirement Document (BRD) and the Functional Requirement Document (FRD).
• Conducted functional requirement reviews and walkthroughs wif the designers, developers, and stakeholders.
• Involved in requirement scoping and analyzing high priority requirement for implementation and prepared detailed work breakdown structure (WBS).
• Worked on modules including Eligibility, Provider, and Medical claims and documented the functional requirements and mapping documents of each.
• Created high-level Use Cases from Business Requirements and created UML diagrams like Use Case and Activity diagrams using MS Visio
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly
• FacilitatedGAP analysisofHIPAA wifparticular attention toqualifier, length and required field.
• Delivered user adoption programs, including training curriculum and innovative SharePoint adoption programs.
• Tracked stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Analyzed forms and successfully cross walked details to corresponding ANSI X12 and ICD 10 formats.
• Participation in HP Quality Center for System Integration Testing support and halp finalizing defects.
• Conducted User Acceptance Testing (UAT) of the application wif the QA team.
• Used JIRA to report and detect the bugs in different modules.
• Facilitated and conducted technical/non-technical presentations to the management using Microsoft Power point and training workshops for the clients.

Environment: Windows 7, MS SQL, SQL server, MS Word, Excel, PowerPoint, MS Visio, Project and MS outlook, HP Quality Center, Requisite pro, Software Methodology: Agile scrum.

Confidential, Bloomington-IL

Business Analyst

Responsibilities:

• Collected and documented client requirements, business needs and project objectives, via feedback sessions, questionnaires and client meetings in collaboration wif all stakeholders.
• Gatheird and wrote Business Requirements Document (BRD)
• Translated business requirements into functional requirements and approaches for developers.
• Documented various workflow diagrams like AS-IS and TO-BE processes.
• Developed flowchart, use cases, conversion requirements and process diagram using MS Visio.
• Coordinated work plans between project manager and developers using MS Project.
• Analyzed requirements, data and workflows to generate Business Flow Diagrams, As-Is and To-Be process flows.
• Followed UML based methods to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
• Assisted in process modeling; conducted and participated in JAD sessions wif system users; halped wif design walkthroughs wif stakeholders.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Created Requirements Traceability Matrix (RTM) to keep the stakeholders informed of the progress of the project.
• Developed and implemented SharePoint Plan for organization wide collaborative document sharing.
• Worked wif QA’s to develop Test plans, Test cases and interacted wif developers for Debugging.
• Executed UAT scripts and reviewed the test scripts that were executed and responsible for creating and assigning defects.
• Responsible for the overall growth of the project from requirement gathering to testing.

Environment: Windows 7, MS Visio, SQL Server, MS Access, MS Project, HP Quality Center, QTP, Rational tools like Rational Rose and Requisite pro, Software Methodology: Agile.

Confidential, Chicago-IL

Business Analyst

Responsibilities:

• Worked wif stakeholders and management team in gathering various requirements for the project.
• Gatheird and documented the requirements using Rational Requisite Pro.
• Discussed these requirements wif other members of the team like the DBA, Project Manager, Application developers and QA members.
• Performed project management activities such as task scheduling, resource allocation and developing charts.
• Designed detailed logical class diagrams, activity diagrams and other high level process flows.
• Facilitated JAD (Joint Application Development) sessions wif the management team, stakeholders.
• Performed high level security data risk analysis, GAP Analysis among different applications, incorporated these gaps into models and documents.
• Prepared use cases and the functional requirements document.
• Worked wif the team to develop a test base, plan and then create test cases, test scripts and documented them using Test manager.
• Worked wif application developers to create a test strategy to implement various phases of testing like Unit testing, volume testing and Integration testing.
• Facilitated UAT (User Acceptance Testing) wif the stakeholders, management team.

Environment: Windows XP, My SQL, Web Logic, Java, Quality Center, Software Methodology: Waterfall.

Confidential, New York - NY

Business Analyst

Responsibilities:

• Conducted JAD sessions wif stakeholders, business users at various phases of software Development Life Cycle (SDLC) to discuss and resolve issues.
• Interacted wif the Subject Matter Experts (SME's) and Stakeholders to get a better understanding of client business processes and gather business requirements. .
• Developed Use Cases using MS Visio, and a detailed project plan wif emphasis on deliverable.
• Created AS-IS and TO-BE process models, specifications, and process flow diagrams.
• Validated business rules and all artifacts wif users, approval and sign off.
• Created test plans, test scenarios, test cases for unit and system.
• Developed and Implemented Test Strategies using the Test Director.
• Assisted QA team in testing phase by creating Test Plans and Test Cases documents.
• Created and maintained Test Matrix and Traceability Matrix.
• Executed test scripts using Win Runner, Test Director and Batch Testing.
• Facilitated User Acceptance Testing (UAT) and reported the results to the Business Stakeholders.
• Worked on documentation for end user training and conducted end user training.
• Designed screen layouts and navigational features.
• Worked on EDI 834 (Benefit Enrollment and Maintenance document) to enroll new members in a healthcare plan.
• Did data mapping between patient, provider and claim application to the portal application.
• Coordinated wif the portal teams and other functional teams for data integration and rollout of changes.
• Defined and documented data cleansing rules for the data for the portal.

Environment: Windows XP, SQL Server, MS Access, MS Office, HP Load runner, Test Director, Win Runner, Rational Rose and Requisite pro, Software Methodology: Waterfall.

Confidential 

Jr. Business Analyst

Responsibilities:

• Assisted in JAD sessions wif stakeholders, business users at various phases of Software Development Life Cycle (SDLC) to discuss and resolve issues.
• Interacted wif the Subject Matter Experts (SME's) and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Gatheird Business Requirements and wrote Business Requirements Document (BRD).
• Assisted in developing Use Cases using MS Visio, and a detailed project plan wif emphasis on deliverables.
• Worked wif QA team to review Test Plans and Test Cases.
• Conducted User acceptance testing to make sure the final review of product.
• Worked on documentation for end user training and conducted end user training.
• Designed screen layouts and navigational features.

Environment: Windows 2000, MS SQL, MS Visio, MS Project, MS outlook and MS Office Suite and Power Point. Software Methodology: RUP.