SUMMARY

• Over 6 years of experience as a Business Analyst wif extensive knowledge across software project development life cycle (SDLC) in the fields of Retail Banking, Insurance and Telecommunication.
• Extensive experience in requirements gathering, analysis and business process management wif strong knowledge of Software Development Life Cycle (SDLC) using Waterfall, RUP and Agile methodologies.
• Extensive experience in creating and analyzing Business Requirements Document (BRD), Functional Specifications Document and Software Requirements Specification (SRS).
• Assisted scrum master in sprint planning and JAD sessions to facilitate discussions of Requirements Scope, Priority and Dependencies. Work wif application architects, developers and testing teams theirby coordinating efforts.
• Experiences in performing Gap Analysis and SWOT analysis to check the compatibility of existing system infrastructure and server technology wif new business requirements.
• Coordinating efforts wifin a team of Project Managers, reporting actual costs, projecting estimated forecasts, and evaluating reports on monthly basis.
• Well - versed in dada modeling and analysis. Write queries and sample/select large data sets from disparate data sources using SQL and other tools.
• Acted as a liaison between business owner, SME and development teams and gather meetings presenting project scope.
• Assisted in developing test cases based on product features and functionality, and user interaction possibilities.
• Well versed wif coordinating gap analysis, developing proof of concept, and detailed story boards to help wif business and technical decisions.
• Adept in using MS Office and applications like MS Project and MS Visio to draw UML diagrams such as Activity, Sequence, Context, Collaboration, Use Case, Workflows, Data Flow Diagrams.
• Experienced in defect tracking process in functional, integration and regression test phases using Team track software.
• Experience in developing mock-up screens and wire frames using iRise, PowerPoint, HTML and other tools.
• Expertise in Insurance, Retail Banking, and Telecommunications industry.
• Excellent understanding of online banking, business analytics, insurance rating and risk management, underwriting, renewals, and claims processing workflows.
• Dedicated and self-motivated wif proven leadership capabilities and time management skills. Proven track record of adding significant value while following a structured project management methodology.
• Excellent analytical, problem solving, communication and documentation skills along wif good process management skills to gather requirements.

TECHNICAL SKILLS

TECHNICAL SKILLS: MS Visio, MS Project, MS Office (Word, Excel, PowerPoint, OneNote), IBM Rational Suite, Requirements Definition and Business Process Analysis, Gap Analysis and Impact analysis, Use Case Modeling, Dataflow Modeling, RUP, UML Modeling (Use Case, Activity, Sequence, Context, Collaboration, Workflow, Dataflow Diagrams), Teamtrack, MS SharePoint, Ant, Agile, BRD, SRS, JAD, Change Control Process, UAT, Requirements Traceability Matrix (RTP), Waterfall, SOA and Web Services, Windows XP/7/8, UNIX, Oracle 11g, HTML, Java, PL/SQL, CSS, JavaScript, Adobe Photoshop, Adobe Acrobat, Subversion, GitHub, Eclipse, Dreamweaver.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business analyst

Responsibilities:

• Performed Requirements Analysis by gathering both functional and non-functional requirements (NFRs) based on interactions wif the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stack holders as it relates to automated business applications.
• Interacted wif department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on daily basis.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirements Document.
• Worked wif the users in UAT for final testing of the application in the user environment.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Involved in creation and reviewing of Functional Specifications and created a functional Requirements Document.
• Worked wif the users in UAT for final testing of the application in the user environment.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Used Rational Requisite Pro to improve the communication of project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Maintained various versions of the documents generated during the project
• Designed and implemented basic SQL queries for QA testing and report/data validation.
• Performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing and Load Testing.
• Analyzed test results and reported the necessary corrective actions.
• Followed the adaptive RUP framework for the whole Project Life Cycle (PLC).
• Fine tuned search engines and pulled data from different databases and migrated data back and forth using SQL.
• Involved in creation and execution of manual test cases in Mercury Quality Center and automates Test Cases in QTP and analyzed the Test Results.
• Involved wif the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Participated in the identification, understanding and documentation of business requirements in Agile environment.
• Facilitated meetings wif clients, brokers and a group of business partners to identify the needs and requirements of the new system, prioritized and organized these requirements in a systematic fashion, evaluated and compared potential solution.
• Worked closely wif the Change Control Board and implemented the changes after the board approval and documented the changes.
• Worked on improvement of Claims Reimbursement User Interface for a better experience and incorporate changes as per the guidelines using the gap analysis.
• Created and maintained project schedule using MS Project showing all of the deliverables target dates.
• Worked on Customer Data Privacy in accordance wif the regulatory in the financial service sector. Analyzed various data protection laws in this process.
• Created and maintained the requirements traceability matrix (RTM) document as per BRD to manage the requirements.
• Developed Entity Relationship Diagrams (ERDs) and Data Flow Diagrams (DFDs) using Visio to develop databases based on the system model following the techniques in Software Development Life Cycle.
• Facilitated weekly meetings wif the review teams to continuously improve the QA process for the application development.
• Managed requirements and test cases through Mercury Quality Center.
• Was involved in creating risk response planning sessions.
• Created build/release and configuration management procedures.
• Used UML to draw system requirements wif Use Case Diagrams, Use Case Scenarios, Activity Diagrams and Sequence Diagrams, identified system functionality and wrote Narratives Use Case for the same.
• Managed deliverables and product documentation such as Business Process Models, Workflow Diagrams, System Usage Matrixes, Problem Definition Documents, Problem/Symptom Reduction analysis documents, and Process Models. Co-authored Change Management Control plan and the Quality control plan for QA team.
• Planned, tested, and implemented system enhancements and conversions. Extensively wrote SQL queries for QA testing, reporting/data validation.
• Monitored Database to ensure integrity and liaised wif the QA and UAT teams for bug and defect tracking and log them in test director. Created test scenarios and test plans for the QA team.
• Generated test data for unit testing and system testing; wrote queries/scripts for data analysis and QA report testing. Worked in conjunction wif other testers, developers, other team members and senior managers in validation and testing complex scenarios and projects and in maintenance of Quality Standards in Project.

Confidential, Fairfax, VA

Business Analyst

Responsibilities:

• Used the Rational Unified Process (RUP) to build the different phases of Software Development Life Cycle (SDLC).
• Prepared the Functional Specification Document (FSD) and Software Requirements Specifications (SRS) as per standards.
• Conducted the JAD Sessions wif stakeholders and developers to have a clear picture of a project.
• Conducted interviews wif key stakeholders to analyze existing data and gather requirements.
• Used UML to create use case diagrams, sequence diagrams and activity diagrams.
• Wrote SQL scripts for creating performance evaluation reports.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Performed Backend testing by using PL/SQL queries to test the integrity of the application. Was in a regular contact wif Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Identified defects during the testing phase and reported them using HP Quality center.
• Maintained Traceability Matrix throughout the project.
• Developed Test Cases and Test Plans on the basis of requirements and also did manual testing of the functionality of the application to ensure that the application is able to handle a lot of data.
• Developed use cases, workflow, screen mock-ups and conversion requirements.
• Coordinated work plans between project manager and client using MS Project.
• Helped in reviewing and editing of the test scripts.
• Followed UML based methods using Relational Rose to develop use cases and activity diagrams, assisted developers in creating sequence diagrams and collaboration diagrams.
• Reviewed business process, BRD and functional requirements.
• Assisted in process modeling; conducted and participated in JAD sessions wif system users, helped wif design walkthroughs wif stakeholders for base lining architecture.
• Created and tested scripts for the premium calculations and claim limits and deductible.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Developed Test plans and Test cases according to business requirements.

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Involved in all the phases of the SDLC methodology throughout the project life cycle.
• Interacted wif clients to define and finalize Business Requirements for the application.
• Maintained interactions wif designed and developers to decompose application functionality, navigational flow, and simplified end-user requirements.
• Defined system requirements to Use Case, Use Case Scenario, and Use Case narrative using the UML Methodology.
• Worked wif internal and external users to define requirements and coordinated user management and developer expectations.
• Successfully conducted JAD sessions, which helped synchronize the different objectives of stakeholders and helped the developers comprehend user requirements.
• Created business flow diagrams, performed SWOT analysis, and assisted in designing the web structure.
• Developer graphical representation of reports such as bar charts, pie charts, etc, as per end user requirements.
• Designed use case diagrams, activity diagrams, and sequence diagrams to analyze the system using UML.
• Performed requirements traceability and managed changes to the requirements for the application using Relational Requisite Pro.
• Performed requirements analysis and prepared the technical and business documents.
• Maintained proper communication wif developers ensuring that modifications and requirements were addressed and also monitored those revisions.
• Provided guidance and assistance in UAT and also developed user manuals.