SUMMARY

• Experienced business analysis professional with expert analytical problem solving capability, lean & Agile experience, systems analysis skills and strong leadership abilities with proven competency working in any environment.
• 8 years of diverse experience in Business Analysis, Business Systems Analysis in finance, financial services, and banking domains.
• Extensive experience utilizing AGILE frameworks in SDLC, including RUP, SCRUM.
• Knowledge and experience in implementing DMAIC, and Six Sigma Tools for efficient project management.
• Strong knowledge of SDLC and project life cycle including Analysis, Design and Review of Business and technical requirements followed by implementation and project closure.
• Extensive experience using SharePoint, Lotus Notes, Google Enterprise with implementation for document management and collaboration.
• Strong knowledge of ERP(Enterprise Resource Planning) - all the way from Product Planning to Logistics phase.
• Experience working on Data Warehouse projects & functional knowledge and experience with ETL tools to manage source data and create/manage data stores for migration and data mining.
• Experience in Configuration Management including post-configuration and post-deployment maintenance.
• Experience with Data Modeling Tools MS Visio, UML etc.
• Excellent organizational and presentation skills in directing the To-Be process for business through GAP analysis in order to generate the necessary documents- Business Requirements Document (BRD), System Requirements Specification (SRS), User Requirements Specification(URS), Functional Requirements Document (FRD), Change Request Processes (CRP), and Contingency Planning (CP).
• Extensive functional knowledge in analyzing Web Services, writing Web Methods, Data Mapping and their application.
• Extensive knowledge of internal/external Web Services, their application through Web Methods in MT(Middle Tier)in implementing the functionality of Service Oriented Architecture (SOAP) and SOAP UI testing.
• Experience in analyzing and writing rules for the maintenance of loosely coupled and tightly coupled frameworks of SOA.
• Manual testing of GUI, Field Validation(Client-side, Server-side and database)
• Strong experience in testing: regression testing, black-box, UAT, app certification, error-logging on Quality Centre.
• Experience implementing UML and MS VISIO in creating Use Case Diagrams, Activity Diagrams, Process Maps & Flows, and Class Diagrams.
• Experience with ALM tools like HP ALM, SM9, JIRA, IBM Rational Suite, Rally, Team Foundation Server.
• Expertise in MS Project for creating WBS(Work Breakdown Structure) with dependencies and project stakeholders.
• Experience with implementation of Change Management, Content Management and Configuration Management effectively.
• Expert in tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM) on HP ALM, HP Quality Centre.
• Experience in reviewing Test Procedures, defining & approving Test Cases and following up with facilitating Triage calls to create/close tickets.
• Maintaining automated and manual Test Scripts, analyzing bugs, interacting with team members in fixing errors and driving the User Acceptance Testing (UAT) phase.
• Exemplary written and verbal communication skills and strong interpersonal skills.

TECHNICAL SKILLS

SDLC: Agile, Waterfall, RUP

Supporting Languages: HTML, SQL (SSRS, SSIS, SSAS),PSQL, CSS, XML

PM Tools: CBA,Clarity PPM, GAP, MS Project 2010, HP PPM, GANTT, Excel

Modeling Tools: MS Visio, UML, Lucid chart, OBIEE, Axure Pro, Adobe Illustrator, SAS 9.2, SAS enterprise

Business Tools/Reporting Tools: MS Project, TABLEAU, MS Excel, MS Word, MS PowerPoint, MS Access, SIPOC, QFD’s, Minitab, Design Expert, JMP, Crystal reports, IBM Cognos, IBM Lotus Notes

Supporting Tools: JIRA, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case

Test Tools/Requirements tools: HP Quality Center (HPQC), Mercury Quality Center, HP ALM, JIRA

ETL tools: Informatica 7, Informatica 9.0.1

PROFESSIONAL EXPERIENCE

Confidential, Hoffman Estates, IL

Sr. Business Systems Analyst

Responsibilities:

• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Created and maintained data model/architecture standards, including master data management (MDM)
• Performed Business Process Mapping and performed AS IS and TO BE analysis
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Developed test plans in conjunction with team leads and business personnel and performed unit, integration and regression testing.
• Was responsible for executing Volume Testing, Compliance Testing and Data Quality Testing.
• Integrated data from wide range of sources including in - house clinical data management systems, labs and contract research organizations and performed data cleaning.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Used MS-Visio for flow-charting, Use-Case process model and architectural design of the application.
• Conducted business process re-engineering and generated applicable Use Case scenarios for the technology functionality testing team.
• Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO 2003.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Involved in creating Data Flow Diagrams for Database of the Investment Portfolios
• Assisted in mapping the requirements to the source systems, the DW and applicable data marts.

Environment: /Technology: Rational Clear Case Doors, SharePoint, IBM WebSphere, XML, Java, J2EE, JSP, RUP, VoAVPN, Oracle, MS Visio, MS Office, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Montgomery, Al

Sr. Business Systems Analyst

Responsibilities:

• Wrote functional specification documents & developed non-functional documents.
• Utilized Scrum model from agile methodology.
• Conducted JAR sessions to verify and validate the business requirements.
• Conducted JAD sessions to allow Connector and DHS stakeholders to communicate with each other, resolve problems at early stage.
• Evaluated and structured RFP.
• Created and maintained Action Item and Policy Item Log.
• Used HP ALM tool to manage requirements, create test scripts, and tie requirements to test scripts and identify and manage defects.
• Identified and created all necessary business use cases from requirements, created UMLdiagrams including use cases diagrams, activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio.
• Worked with ADPH to gather requirements of their current case load management system and suggested new ideas that are helpful in the development of the new CHIP system.
• Created Business Requirement Documents (BRD’s), Functional Documents (FD’s) and System Requirements Specification (SRS’s) documents.
• Collected, documented & managed business requirements and managed all change requests.
• Conducted workflow, process diagram, data analysis and FIT/GAP analysis to derive requirements for existing systems enhancements.
• Utilized Share Point document management system to share documents and to interact with client.
• Getting business requirements from the Business Analyst as to what reports to build and what end users expected us to produce.
• Involved in making the Medicare patient profiles being compliant with the HIPAA (834 transactions) regulations as well as ICD 9 - ICD 10.
• Analyzed processes in medical coding and transition from ICD 9 - ICD 10.
• Developed work flow diagrams.
• Worked on Document Management, Service Definition, Workflow Management, Contact Management, Neutrals Management, Activity Management and Communications Management modules.
• Helped testing team documenting system requirements & testing system development.
• Co-worked with QA in writing test plan and data flow diagrams based on Use Cases using MS Visio& prepared expectation management metrics &change management plan.
• Resolved issues related to financial processing of claims on a daily basis.
• Involved in fine tuning SQL overrides for performance Enhancements.
• Set up definitions and processes for test phases including Product test, system test following quality procedures.
• Documented the errors and escalated them.
• Managed security and privacy environments of healthcare data that was governed by HIPAA and other government mandates.
• Coordinated with DHS to develop UAT cases.
• Conducted UAT (User Acceptance Testing) to make sure that all user requirements are catered by the application & involved in preparing a user manual for the application.
• Prepared weekly & monthly status reports, documented process flows, policies & procedures & developed training materials.
• Conducted training sessions with eligibility workers and case workers.

Environment: Windows, Oracle, Siebel, Identity and Access Management (IAM), JAVA/ J2EE, MDM, identity access management (IAM), HPMMIS, Federal/State Hub interfaces, BI Publisher, Microsoft Office, Microsoft Visio, Share Point,HP ALM, BugZilla, Load-runner.

Confidential, Henderson,NV

Business Analyst

Responsibilities:

• Collaborated with SME’s throughout the initial phase of development accurately pinpoint application requirements.
• Conducted JAD sessions to gather business requirements from stakeholders, business users and end users.
• Created the FRD from the requirements after
• Created GAP analysis to visualize the discrepancy between existing application without the functionality and the expected outcome of the application with the added functionality.
• Supporting product functional enhancement through requirement gathering, writing of business/functional specification.
• Generated wireframes to get consensus and approval of sponsors and business owners on the functionality of the application.
• Implemented the DMADV(Six Sigma) methodology and defined dependencies and deliverable in each phase.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Created UML Diagrams for Use Cases, Activity Diagrams, Sequence Diagrams, and Data Flow Diagrams for easy understanding of development team.
• Supervised the User Acceptance Testing (UAT) to test the usability of the application.
• Interacted with other teams through walkthrough meetings to resolve various issues.
• Defined Test Conditions/Expected Results for Business Acceptance Test.

Environment: MS-Visio, SQL, MS Word, MS Outlook, MS Access, Oracle, HP Quality Center, SharePoint, SSRS

Confidential, Princeton, NJ

Business Systems Analyst

Responsibilities:

• Designs and develops the logical andphysical data models to support the Data Marts and the Data Warehouse
• Extensively used MS SharePoint a content management platform, for managing content across the organization within a shared repository.
• Involved in business process re-engineering, including gathering and documenting requirements, documenting workflows and developing specifications for the programmers.
• Maintained a proactive stance with business relationship(s)to ensure the business needs are always met within GxP Quality guidelines
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns as per GxP and IRB department requirements
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Created Source to target data mapping documents, identifying key data elements and prepared Data Flow Diagrams
• Mapped process flow, assessed As-Is processes through user interviews, data collection and analysis, design and evaluation of To-Be process solutions.
• Requirement gathered from R&D, clinical trial data, scientists, research associates, regulatory affairs, sales and marketing, medical library.
• Estimated ROI for projects, analyzed advanced Meta data architectures, pulse-of-the-market analysis of meta data integration tool vendors
• Used Shared Containers and creating reusable components for local and shared use in the ETL process.
• Followed the UML based methods using Microsoft Visio to create:Use Case Diagrams,ActivityDiagrams,StateChartDiagrams,Sequence DiagramsandCollaboration Diagrams.

Environment: Rational Enterprise Suite (Rose, ClearQuest), RUP, Visual Basic, SQL, SQL Server, Oracle, C#.Net, SharePoint, IPFR Services, HTML, Unix, MS Visio, MS Office, Adobe Photoshop, Windows Forms, Web Forms, LoadRunner, WinRunner, DOORS, Project Management.

Confidential,Buffalo NY

Business Systems Analyst

Responsibilities:

• After being on-boarded, assisted the PM with the enhancement of Confidential &T’s equity tracking software.
• Carefully reviewed the existing documentation and preceding project’s artifacts to design the As-Is to To-Be plan.
• Conducted JAD sessions and interviews with stakeholders and SMEs for eliciting low-level requirements.
• Elicited requirements using interface analysis, observation followed by a requirements workshop.
• Prepared the FRD (Functional Requirements Document), BRD (Business Requirements Document) and the SRS (System Requirements Specification).
• Acted as the SME on alpha, active risk, mutual fund returns allocation, 130/30.
• Collaborated with business users to understand and document the As-Is business processes, and performed Gap analysis, Cost-benefit analysis, Business Rules analysis, Document analysis and Feasibility study for the system to be implemented.
• Collaborated with the PM and utilized MS Project to manage project schedules, milestones and plan resources.
• Created Use Cases, Activity diagrams, Sequence diagrams and Interaction diagrams using MS Visio.
• Utilized web services and created web methods by understanding the data input and flow of information through various web pages using site-mapping and site interface analysis.
• Analyzed Confidential &T trade execution services, transition management across assets and their corresponding premiums.
• Utilized Agile methodology and conducted Daily stand up meeting, Sprint Planning meeting, Sprint Review meeting, and Sprint Retrospective meeting to successfully finish the project.
• Created Sprint burn down charts, and Product Backlogs, and took ownership of the sprints as the Scrum Master.
• Performed functional testing, reviewed and approved test cases and test results.
• Conducted triage calls and classified the bugs as functional or technical (low, medium, high) after logging errors onto HPQC.
• Tracked UAT (User Acceptance Testing) to verify the implementation against the requirements.
• Facilitated the project implementation with the production team which included the implementation engineers. Identified SMEs and undertook interviews to elicit requirements.
• Created FRD and BRD after gathering input from business owners and other stakeholders.
• Created the SRS before the project moved to development phase.
• Performed GAP analysis, cost-benefit analysis and feasibility tests within the triple constraint.
• Created visual flow diagrams for use case, end user interface, information flow.
• Utilized UML diagrams to visualize end user interface.
• Utilized AGILE SDLC methodology to undertake the development of the product.
• Updated the BRD as needed when Change Requests were made after approval from developers and business owners.
• Managed project documents and other deliverables on SharePoint 2010.
• Created static prototypes of web-pages and GUI, visualized process flows, information flow using MS VISIO.
• Wrote client-side, server side validation rules for web forms in the GUI and wrote the associated verbiage.
• Implemented AJAX in the validation rules for web forms.
• Aided the development team within the dev environment in modifying the requirements within the scope of the BRD.
• Created SQL queries for extracting data as required by the PM and other business stakeholders.
• Aided the dev team in sun setting legacy application within the existing system.

Environment: MS-Visio, SQL, MS Word, MS Outlook, MS Access, Oracle, HP Quality Center, SharePoint 2010, SSRS