SUMMARY

• 8+ years of experience as a Business Analyst working in the Software Development Industry - specializing in requirement management, documentation and project coordination.
• In-depth experience in project management, risk management, asset management, information security, information technology applications, customer service and strategic planning working with Insurance, Private Banking, Online Banking and Mortgage industries.
• Experience in Software Development Life Cycle (SDLC), Agile Software Development, Rational Unified Process (RUP), Data Analysis and Statistical Analysis.
• Experience in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Experience in writing and maintaining the Requirement Definition Document that included Business Requirements (BRD), Functional Requirements (FRD) and system use cases.
• Assist in the development of ad-hoc reports and analysis of data quality of the reports.
• Performed planning and development of Test Plans, Test Cases and Test Scenarios.
• Experience in creating and maintaining Test Matrix and Requirements Traceability Matrix and performing GAP analysis.
• Experience in documenting requirement specifications, step-by step user manuals with illustrations, designing and implementing new processes and technology.

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Responsibilities:

• Responsible for creating project charter, project plan and vision clarity statement. Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.
• Interviewing Subject Matter experts (SME) and carefully capturing the requirements in a format that can be reviewed and understood by both business people and technical people
• Created Logical design documents, use cases documents and data elements documents.
• Providing strategic direction for opening and logging the Change request, Dependencies and Statement of Work (SOWs).
• Responsible for capturing and maintaining Risk and Issue under the respective project.
• Responsible for governance, training and constant coaching to the coordinators and project managers regarding the different management processes.
• Created process documents, job aids, and guidance and training materials.
• Created functional requirements and test cases for any implementation related with tool updates.
• Created process flow diagrams using MS Visio.
• Responsible for running reports for change request and RCNs using Lotus Notes and MS excel.
• Perform Data quality analysis by running reports monthly, quarterly and annually.
• Developed reporting requirements for measurement of the Key Performance Indicator and performed User acceptance testing for KPI Matrix.
• Responsible for scheduling monthly team meetings with SOW coordinators and Change coordinators to discuss the challenges, lessons learned and enhancements for respective process.
• Facilitated Risk Identification Sessions to identify the risks at the early stage of the project.
• Responsible for handling tool enhancement requests like Lotus Notes updates or Share point changes.

Environment: Lotus Notes, Share Point, MS Visio, Cognos, Qlikview, MS Excel and MS Word.

Confidential, DE

Responsibilities:

• Interact with the project team to define system objectives and scope, and identify constraints and the measures of success for the online web based system to be developed.
• Conducted user interviews and JAD sessions to get an understanding of client business process.
• Gathered primary input/output requirements and modeled the agile processes using Rational Rose.
• Involved in project plans, scheduling the timings and coordinating the stake holders and project manager.
• Gathered data requirements for the Corporate Banking system by interacting with the users and data administrators.
• Gathered functional requirements from users and management (SMEs).
• Responsible for creating the Corporate Banking Business Requirements Specification Document (BRD) and the Corporate Banking Functional Specifications Document (FSD).
• Designed Corporate Banking Business Process Model (Activity diagrams, Sequence diagrams and Collaboration diagrams).
• Ensured application forms and reports (User Interface) followed client’s development standards and guidelines in terms of usage, naming conventions etc.
• Created the End-User Documentation.
• Conducted workshops for internal users (processors, underwriters etc.) to provide training.
• Provided hands-on project schedule management using MS Project during the various stages of the project.
• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.
• Deflected the impact of multiple report requests from the Business Intelligence users.
• Managed all the requirements in Requisite Pro, making requirements available to all team members.
• Developed reports, charts and graphs to analyze critical data.
• Designed the test plan and worked with the QA team to implement and monitor the entire QA process.
• Designed and implemented basic SQL queries for QA testing and reports / Data validation.
• Responsible for processing change requests from the client by filling Change Request Forms (CRF).

Environment: Rational Rose, Rational Requisite Pro, MS Visio, MS Project, HTML, Windows, Business Intelligence, Crystal Reports

Confidential, PA

Responsibilities

• Gathered Business Requirements. Interacted with the Client, Process owners, Project Manager and other actors to get a better understanding of the online application for the France client.
• Responsible for creating Use cases, process flows and business requirements documentation using Agile Methodologies.
• Systems Documentation included Business Requirements Document (BRD), Systems Requirement Specification (SRS) and test plans using Requisite Pro
• Created AS-IS and TO-BE business process flow diagrams, integrate process flow diagrams to show one end-to-end business model.
• Worked with business owners, Business Intelligence, IT and other stakeholders in creating a content management solution for managing the information in the Trinity Tool (Excel)
• Used JIRA to maintain and track the requested enhancements and changes
• Customized reports using Crystal Reports from information sources such as Oracle and created a highly automated system for handling approvals, exceptions and priorities.
• Used Trinity Tool to maintain different builds of the application with description about all changes and versions
• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans in Test Director
• Generated Reports using Pivot Tables and Pivot Charts to show the attributes that are currently being solved through an IT build
• Applied Business Process Reengineering and was responsible for deriving requirements, process flow from many sources and formulating them into concise requirements

Environment: RUP, Java, Oracle, MS Access, MS Project, MS Visio, MS Word, MS Excel, Requisite Pro, JIRA, Crystal Reports, ERWin

Confidential, Albany, NY

Responsibilities

• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behaviors.
• Performed GAP analysis to identify the holes in the requirements
• Worked as Project coordinator to track dependencies and changes which helped in controlling numerous artifacts produced by the teams who are working on same project by keeping track of - simultaneous update, change notification, multiple versions (using Version Control)
• Accountable for managing Design Specifications within ReqPro, Requirement traceability from Scope, provided key initiatives in working with users in defining Business and system requirements. Followed Agile Methodologies in the complete context.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
• Responsible for syncing requirements from ReqPro to Quality Center using sync tool
• Articulated graphical User Interface and Use Cases, use case document by specifying actors, normal flow, sub flow, alternative flows
• Collected and documented policies, calculation methods, business processes as well as business rules
• Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing
• Worked closely with test team for user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Developed the test scenarios, and test cases based on business requirements, technical specifications and/or product knowledge in Quality Center
• Created reports using Crystal Reports to perform data analysis.
• Assisted in development of training materials for new technology and process improvements.

Environment: IBM Rational Requisite Pro, Rose, Clear Quest, Clear Case, MS Visio, Microsoft Project, Oracle, Quality Center, Java, Lotus Notes, Crystal Reports.

Confidential, Wilmington, DE

Responsibilities:

• Analyzed operating procedures and policies on an ongoing basis and recommend and implement improvement plans where appropriate
• Understood core processes of the departments to provide input on re-engineering or streamlining opportunities
• Met with client groups to determine user requirements and goals
• Utilized Agile Unified Process (AUP) to configure and develop process, standards, and procedures
• Analyzed business requirements and segregated them into high level and low level User requirements
• Development of standard documentation package (Requirements, Specification, Design, Operations and Quality Testing Plans)
• Conducted JAD sessions to facilitate discussion between the different users to resolve issues and come to an agreement
• Interviewing Subject Matter experts (SME) and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Set up definitions and process for Test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts
• Created different Traceability views to maintain the Traceability of the requirements using the Requirements Traceability Matrix (RTM)
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Frequently updated the requirement and defect status as per the current status of the testing project in the Gemini

Environment: AUP, VB 6.0, JAVA, SQL Server 2000, Microsoft NT, Story Cards, Microsoft IIS and Crystal Reports