SUMMARY

• Highly accomplished Senior Business System Analyst, experienced in facilitating sessions between Business users and IT teams, with proven track record of managing complex projects and exceeding expectations.
• With over 9 years’ experience across the Retail, Supply Chain, Transportation and FMCG industries, performing gap analysis(as - is and to-be), creating business requirements, designing process and system improvements for business operations and supporting systems.
• Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget.
• Ambitious flexible team member, who loves to learn, excels at building teams and enforcing a high level of quality in products and services.
• Assertive and enthusiastic, with extensive knowledge and skills at developing and executing strategic plans.
• Expertise in conducting Brainstorming sessions, JAD Sessions, one-on-one interviews, and workshops with business users, Subject Matter Experts (SME’s), and other stakeholders for requirements gathering.
• Used Agile methodology to managed and tracked projects during Sprints, usedJIRA to capture, analyze and assign work, organize issues, and follow team activitiesand what the team would work on.
• Conducted gap and impact analysis and created Source to Target Mapping (STM) documents for data migrations
• Worked with stakeholders and AgileScrum Masters to prioritized User Stories and Sprint product backlogs as well asensured the timely completion of iterations and new releases.
• Experienced working with Software Development Life Cycle (SDLC), like RUP and Waterfall methodologies and knowledgeable in Test management / Software Testing Life Cycle (STLC).
• Experienced working with Client - Server architecture
• In-depth knowledge of writing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) as well as liaising with Developers and Analyst in ensuring Test Strategy, Test Plans and Test Cases are conducted in line with Project goals.
• Proficient in writing user stories, capping them in product backlogs, prioritizing product backlog items (PBI’s) for sprints backlog and creating and updating Burndown Chart in MS Excel.
• Experienced conducting User Acceptance Testing (UAT) on end users, developed UML diagrams, Activity Flow, Use case and Sequence diagrams using tools such as Rational Rose and Microsoft Visio.
• Proficient using Rational RequisitePro and Quality Center to manage test cases and defects.

TECHNICAL SKILLS

Project Methodologies: Agile-SCRUM, Rational Unified Process (RUP) & Waterfall - SDLC, STLC, Defect Life Cycle

Management Modelling Tools: JIRA, MS Project, Rational Requisite Pro, Rational Clearquest, MiniTab, MS Visio, Rational Rose, Informatica, Business Object - BI

Testing Tools: Quick Test Pro, LoadRunner, TOAD, Rational Clearquest, Jmeter, Quality Center ALM 11.0, SOAP UI

Databases: DB2, SQL, Oracle & MS Access, Crystal, SAP BO

Languages: Java, PL/SQL, XML, HTML

Operating System: MS Windows, Mac OSX, Unix

Others: MS Office Suite, MS Visio EDI, WSDL, JMP, SAS, Decision Tree

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Business Analyst / Consultant

Responsibilities:

• Performed user interviews and meeting sessions to gather system functionality requirements
• Worked with Client - Server architectureduring the migration and implementation of project
• Performed data and workflow analysis of various systems, reconciled reporting data using dynamic SQL stored procedures and analyze differences on daily basis.
• Ensured high quality deliverable are met - test plans, test cases, using testing levels like functional, system, regression, data integrity, usability, performance and security, defect reports, and quality metrics.
• Involved in writing Use Cases and Test Cases based on the Business narratives, Functional requirement specs (FRS), and Design specs.
• Involved in creating Business Flow Diagrams, Dataflow diagrams and Use Case diagrams using Rational Rose.
• Worked in an Agile Scrum Team, participated in meetings like Backlog Refinement/Sprint Planning, Sprint Review, Sprint Retrospective, & Daily Scrum Meeting to prioritize product backlogs, identify artifacts like Release Backlogs and monitor remaining workload.
• Organized User mapping workshops to breakdown User Stories into specific tasks and measurable items.
• ConductedWorkshops and interacted with the stakeholders in order to elicit and prioritize Product Backlogs thus acting as a liaison between the management, developers and QA team.
• CreatedTraceability Matrix across the project by linking business requirements, functional specifications and corresponding test cases.
• Experienced in Business Intelligence, Data Warehousing, Data Analytics and UML Modeling
• Designed Visio process flow diagram of the entire supply chain process to get clarity of how information, and data flows
• Developed Business Object ad-hoc reports to streamline reporting and reconciliation
• Assisted Scrum Master in managing and monitoring the estimated effort for release backlogs to be updated in the burn down charts to identify the exact burn down velocity.
• Worked with the Product Owner, SMEs and other stakeholders to identify analyze and break the User Stories into sub-tasks so the Sprint Backlog could be created.
• Responsible for design requirements for Web and Client-server application development
• Monitored and analyzed data, proffer solutions to optimize supply chain optimization; Collaborated with other teams to establish supply chain systemsprocess improvements
• Worked with the QA team to conduct a User Acceptance Testing (UAT) of the final product.

Confidential

Sr. Business System Analyst

Responsibilities:

• Mapped data details from flat files into relational database model to perform data analysis efficiently
• Planned and coordinatedtesting with the Business Users (UAT). Reviewed test-plans. Maintainedissue-logsand coordinated with the development team to fix issues for the
• Created UML Diagrams including Use Case Diagram, Activity Diagram, Data Flow Diagram, and Sequence Diagram using MS Visio and Rational Rose
• Conducted Walkthrough Interviews with the Scrum Team Members to emphasize the main points of concern with the application.
• Reviewed scope on project artifacts such as Process Flow Diagrams (PFD), workflow diagram, test plans and procedure manuals.
• Conducted backend Analysis on database using PL/SQL
• Performed Source system analysis (SSA) to identify the source data that needs to be moved into the target tables.
• Performed impact analysis for DB2 tables that needs to be compressed and archived to implement the lower cost storage mechanism.
• Defined target load order plan and constraint based loading for loading data correctly into different target tables.
• Conducted user acceptance testing (UAT) with business users / QA team and Identified end user training needs as well as user training delivery.

Confidential

Sr. Business Analyst

Responsibilities:

• Prepared documents like Functional Specification Documents (FSD) using Rational Requisite Pro and Data Dictionary to facilitate and assist Developers, IT and QA teams with System requirements.
• Performed requirements gathering activity in a structured way, questioning and interviewing Subject-Matter-Experts (SME), to develop system requirements and design system architecture.
• Elicited requirements from business users during JAD sessions and documented their thoughts on how the new systems should behave.
• Created UML Diagrams including Use Case Diagram, Activity Diagram, Data Flow Diagram, and Sequence Diagram using MS Visio and Rational Rose
• Was involved in Backlog Refinement meeting, Sprint Planning Meeting, and Sprint Review meeting.
• Worked with cross-functional team during data mapping, data charts and Extraction, Transformation and Loading(ETL) processes
• Analyzed and enhanced performance by modifying MySQL settings and creating indexes on tables
• Conducted Walk-through Interviews with the Scrum Team Members to emphasize the main points of concern with the application.
• Closely worked with developers to write SQL queries (Joins - inner and outer) to populate data from different tables which was used for reporting
• Increased teams’ Productivity using performance metrics (visual scorecard tools)builtaroundthe voiceofthecustomersandprocesses.
• Enhanced data quality in the ERP system and lowered the number of error reported by implementing EDI technology across all platforms
• Dcumented business requirements and worked collectively with developers to build custom trending reports from Business Objects
• Used Requirements Traceability Matrix (RTM) with the QA team to analyst the impact of the proposed system during testing.
• Attended the review meetings of functional and technical specs with developers and QA Managers.

Confidential

Quality Assurance / Service Delivery

Responsibilities:

• Conducted Gap analysis and Impact analysis, with the Business Users and Business Analyst mapping “Current-State" & "Future-State" business and functional requirements documentation including process workflows.
• Examined and understood Business Requirement from BRD, Preparing test plan, test cases.
• Worked with the QA Lead in coordinating project plans and implementation design of methodologies/ processes that would be used to generate Test Scenarios.
• Attended review meetings of functional and technical specifications with developers and QA Managers.
• Worked across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications
• Formulated Test Plan that contains test scenarios for testing the Functional, System Integration and Regression Testing.
• Created test cases from business requirement documents and created detailed test strategy and test plans
• Developed Test plan, Strategies, test procedures and managed the test cases, analyzed requirement created test scenarios and test conditions using Quality center
• Used Rational Requisite Pro to manage requirements and linking them with Traceability Matrix
• Used Left, Right, Inner joins along with Order by, Group by in SQL to Validate Data and pull out data for testing
• Performed manual testing by executing test cases for positive and negative scenario.
• Logged defects in Quality Center, Analyzed output results and comparing expected and actual results, prepared test reports.
• Closely worked with developers to write SQL queries (Joins - inner and outer) to populate data from different tables which was used for reporting
• Integrated and interfaced locally designed invoicing system with the GCSS, and other global invoicing system, making invoices and other documents available on demand.
• Prepared test data for testing and performed cross browser, cross platform testing
• Participated in status meetings to report issues or any other concerns related to projects.
• Communicated with developers through all phases of testing to prioritize bug resolution

Confidential

CRM Business Analyst

Responsibilities:

• Ensured thetrade’slinertargetsare metattheagencylevel;alsoperformedtradeanalysis,collectionandinterpretationoftradedatafromlocal,internalandexternalsources.
• Conducted Business Requirement gathering meetings (JAD Sessions) with end-users and subject matter experts (SME), outlining the requirement documents for system customization.
• Conducted Gap analysis and Impact analysis, mapped the “TO-BE “business processes to relevant business requirements, functional requirements and use cases.
• Conducted the transfer of data from legacy systems, Source to Target Mappings (STM), using agreed information exchange format (IEF) for data migration
• Closely worked with developers to write SQL queries (Joins - inner and outer) to populate data from different tables which was used for reporting
• Coordinated with the Data Management team, which was responsible for setting up of the Master data system and analyzing customers’ information.
• Facilitated User Acceptance testing (UAT) with business users and Identified end user training needs and end user training delivery
• Designed and developed Use cases, Activity Diagrams, Sequence Diagrams using UML and Business process modeling.
• Performed requirement analysis by gathering both Functional and Non Functional Requirements.
• Involved in requirements gathering, specification document and co-coordinating offshore team (Managed Services).
• Generated weekly sales leadreports for overseas counterparts around the world and consistently met and exceeded sales targets.