SUMMARY

• Seasoned IT professional with 8+ years of global experience in techno - functional roles across various domains including Insurance, Banking, Retail, E-Commerce.
• Served as a Developer, Business Analyst, Business Systems Analyst and Scrum Master roles with proven ability leading cross-functional and self-organizing teams in various business settings.
• Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test-Driven Development) and Scrum-Waterfall Hybrid software development life cycle environments.
• Extremely skilled as Scrum Master in facilitating scrum process and events (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) to improve team’s performance and handling team dynamics.
• Experience in eliciting Business Requirements with various techniques, Joint Application Development (JAD), Observation, Interviews, Document Analysis, Prototyping, Interface Analysis, and Survey.
• Collaborated on creating Work Breakdown Structure using MS Project, tracking schedules, milestones, evaluating the impact of changes.
• Knowledge in analyzing data sets using pandas, matplotlib and seaborn libraries for data visualization. Spindering for modeling of data.
• Well versed in writing User Stories and Breaking down Epic user stories using INVEST method.
• Managing Requirements Churn in Scrum efficient by using prioritizing and estimating techniques like Planning poker, MoSCoW, T-shirt sizing.
• Skilled in developing workflow analysis and design, data flow diagrams, user interface design, Entity-Relationship(ER) diagrams and object oriented analysis and design.
• Expertise in User Interface Design through wireframes and mock-ups.
• Experience in Requirement Management and Change Control Systems Proficient in developing UML diagrams such as Use case diagram, Activity diagrams and Class diagram using MS Visio, Rational Rose.
• Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
• Well versed in authoring/reviewing Business Requirements Document (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case, Business case and Data mapping document.
• Highly collaborative team player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Experience in applying business analysis tools like GAP Analysis, SWOT, PESTLE, Impact Analysis, Root-case identification, Cost-Benefit analysis, Feasibility study, Risk Analysis.
• Expertise in preparing Test Plan, Test Scenarios, Test Documentation, Test Scripts and Test Cases; coordinating User Acceptance Testing (UAT), and various need based testing.
• Strong knowledge of personal line property and casualty insurance including policy, claim processing and reinsurance.
• Worked on implementation of Guidewire Policy Center 8.0 for the Personal Lines, Billing Center 8.0 and on the Integrations with Claims.
• Comprehensive understanding of Web-Services like WSDL, SOAP using XML and REST using internet protocol suite like HTTP under Three-Tier Architecture and Service Oriented Architecture (SOA).
• Programmed SQL Queries, Functions and business logic Stored Procedures and exposer to various database platforms such as Oracle and Microsoft SQL Server.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different data sources. Knowledge of Relational Database Management systems (RDBMS).
• Excellent communication, analytical, problem solving, and management skills with an eagerness to learn new technologies and team building capability.

TECHNICAL SKILLS

Project Management Tools/Methodology: MS-Project, MS Share Point, JIRA, Anaconda, Agile-Scrum, Waterfall-Scrum, and Waterfall.

Requirement Management: MS Office, JIRA, VersionOne, HP ALM 11.5, Rational Rose

Reporting Tools: SSRS, IBM Cognos, MS office Suite, Tableau 9.1

ETL Tools: Informatica Power Center 7.x/8.x/9.x, SSIS, IBM DataStage.

Databases: MySQL, SQL Server 2005/2008/2012 , Oracle 9i/10g/11g

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio, MS Access, Rally

Analytics Tools: MS Excel, MS Access, Google Analytics, MiniTab, Tableau, Oracle Business Analytics

Testing Tools: HP ALM11.5, HP Service Center, HP QC, Bugzillla

Languages: HTML-5, CSS-3, XML, C/C++, PL/SQL, T-SQL, ASP, Java/J2EE, JavaScript, JSON, SOAPRESTful, Android, COBOL, Visual Basic 6.0, MatLab, Python 2.7/3.5, Pandas

Defect Tracking tools: HP QC, HP ALM, JIRA

Scripting and Markup: HTML, HTML5, DHTML, CSS, DTD, XML Schema, XPath, XLST

PROFESSIONAL EXPERIENCE

Confidential, Framingham, MA

Sr. Business System Analyst

Responsibilities:

• Elicited business requirements by conductingJAD sessions,Interviews,Document Analysiswith project stakeholders and business owners. Also, involved inPre-Analysisof the system withSubject Matter Experts(SME).
• Designed Business Requirements and translated them intoFunctional Requirement SpecificationandSystem Requirement Specification.
• Involved in Business Requirement Specification (BRD), converted functional and non-functional requirements into user stories for Scrum development framework.
• Experienced with content management systems, Business Process model for high level and low level documentations.
• Performing various analysis and identifying the risk and hypothesis of the project.
• Expertise in data analysis and interpretation, system interfaces, workflow, business rules development and Product Backlog management.
• Created UML diagrams:Use Case diagram,Data Flow diagram,Activity diagram,State diagram, etc.to better understand the flow of data within the system.
• Worked onUI- mockup screens usingBalsamic, developedprototype andproduced wireframes for demonstration to the project stakeholders, business users and to give them insights of the ‘TO-BE’ system.
• Helped the team in breaking down the Epics into User Stories by using INVEST criteria and the Product Owner to Prioritize Product Backlog Items.
• Extensively worked on the SharePoint application especially on the Intranet Portal, Extranet site. Also managed the enterprise content and documents.
• UsedVersionOnefor project andissue trackingandrequirement traceability.
• Worked withTableauto createdashboards,scorecards,to identify theKey Performance Indicators to better analyze their data and make the business decisions accordingly.
• Executed SQL Queries to extract data & also generated internal reports to analyze the planned interfaces.
• Assisted in Data Analysis and Mapping Web Crawlers.
• Comprehensive knowledge about web services related concepts, such as web methods, XML, WSDL, SOA architecture, Web architecture, Business engines, XML schemas and SOA orchestration.
• Assisted QA in functional testing of the application prior to demo in the sprint review meeting.
• Builttest cases,test plansand extensively involved in System-Integrationtesting andfacilitated UAT.

Environment: Scrum Methodology, VersionOne, Python 2.7, Pandas, BI, BW, JavaScript, SOA, RESTful, JSON, XML, MS Office (MS Word, MS Excel, MS PowerPoint), Load Runner, HP ALM, Web Methods, MySQL, Tableau, SharePoint 2013.

Confidential, Brenham, TX

Sr. Business System Analyst/Scrum master

Responsibilities:

• Elicited business requirements by conductingJAD sessions,Interviews,Document Analysiswith project stakeholders and business owners. Also, involved inPre-Analysisof the system withSubject Matter Experts(SME).
• Worked with the Project Manager in defining the scope and requirements of the project.
• Worked on Data Mapping of Guidewire-Policy Center Policy Admin for Personal Auto and Personal Property Lines of Businesses with related documents.
• Work closely with production underwriters to review personal property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Performed document analysis to derive business rules and validated them with stakeholders for consistency and completeness.
• Involved in Business Requirement Specification (BRD), for the project. Converted functional and non-functional requirements into user stories for Agile-Scrum development framework.
• Highly proficient in creating Use cases, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used MS Visio for UML.
• Worked with the UI team to create Wireframes to be presented to the Business unit.
• Scrutinized and aided in Prioritizing user andbusinessrequirements with the Product Owner and Development Team and documenting them in Product Backlog.
• Scrutinized and aided in Prioritizing user andbusinessrequirements with the Product Owner and Development Team and documenting them in Product Backlog.
• Assisted in concocting Conceptual and Logical Data Models.
• Helped to design Submission Process Flows, design Pre-Qual Questions, prepared requirement document on Quick/Full Quote, different Product Offerings.
• As a Scrum Master facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Analyzed requirements wrote User Stories and managed Agile Lifecycle and JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog and Sprint Backlog.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting. Maintained the Sprint Burn down and Release Burn Down charts.
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of product backlog.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT and defect management for Policy Management Systems.

Environment: Waterfall -Scrum Methodology, JIRA, HP Quality Center 10.0, Guidewire insurance suite 8.0, MS Project 2010, Share Point 2013, Microsoft Visual Studio, Microsoft Windows Server 2008, Oracle 10g, IBM Cognos, Windows Scheduler.

Confidential, Dimondale, MI

Sr. Business Systems Analyst

Responsibilities:

• Identified and analyzed business needs using techniques such as JAD Sessions, Document Analysis, Interface Analysis, Requirements Workshops and Interviews with SMEs and stakeholders.
• Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis for documenting the gap between the existing system and the desired system.
• Developed a high level Business Requirements Document (BRD) and had them base-lined from the business owner and stakeholders.
• Performed heavy data analysis to generate internal reports in order to understand current trend.
• Worked with GUI development team to assist them in creating the initial UI wireframes and mockups.
• Developed Mockup screens and prototypes for the home page requirements document.
• Extensively used MS SharePoint for team collaboration and version control.
• Created activity diagrams to represent the current business process, context flow diagrams to identify the interfaces and data flow of the system and sequence diagrams to specify the order of interactions.
• Constructed (Requirements traceability matrix) RTM to determine the source of the requirement, ensure all requirements are met and locate affected system components when there is a requirements change.
• Created project plans, Work Breakdown Structures (WBS) and identified & managed risks using MS Project.
• Used IBM Cognos to generate internal reports to study and analyze the current business performance.
• Performed Change Management by handling change requests and performing change impact analysis and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Analyzed Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the Functional, Performance, Usability and Security requirements.

Environment: Waterfall Methodology, MS Visio, .Net Framework, MS SharePoint 2010, MS Project, MS Office, HPQC, Mock-up Screens, LoadRunner, Bugzilla, Informatica, IBM Cognos, SQL Server2010.

Confidential, Warren, NJ

Business System Analyst

Responsibilities:

• Assisted in facilitating and attended the knowledge Transfer and documented all the business level details of the service. Ensured all the documentation is appropriately transferred from other vendor team.
• Elicited extension requirements from the core-group business group in North America using JAD sessions and Interviews; updated Functional Specification Document.
• Performed Document Analysis and migrated all the previous documentation into standard documentation format that is followed across Confidential client projects.
• Implemented RESTful Web Services to verify login credentials of the user
• Coordinated with the external web service team that provides data to the project and worked with them for XML Web services request and response calls.
• Performed Gap Analysis on new requirements and updated System Requirement Specification document.
• Assisted Project Manager in hiring and deploying resources. Assisted Project Manager in identifying the dependencies, some of them are organizational Impediments.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
• Engaged in Data Modeling by creating Conceptual and Logical Data Models using ERwin for the database tables in the application. Used complex SQL queries to retrieve application related data from the DB.
• Assisted in Test Plan, drafted Business Test Cases and participated in Test Script approval process, involving multiple teams across various projects.
• Supported testing efforts across all phases of testing - SIT, UAT, BAT and PT by ensuring timely deployment of application in appropriate environment, reviewing release notes and performing Smoke and Sanity testing on the application for each deployment.
• Reported defect status to business users and serious management by using Tableau 9.1 and JIRA.

Environment: Scrum Methodology, JIRA, Tableau, Android SDK, Android Framework API, Google play services, Android studio, SQLite, Java/J2EE, SOA, Genny motion Emulator, Web Services, RESTful, XML, JSON, lollypop material design.XML Schema, IBM Web sphere, Eclipse Galileo, Oracle 11g, MS Project 2010, MS Visio, HP ALM, Web Methods, SQL Queries, Erwin Standard Edition, SharePoint 2007.

Confidential

Business Analyst

Responsibilities:

• Interviewed business users to understand their recruitment process and studied the existing website and the required application to be appended to it and its compatibility.
• Worked closely with Business teams/project stake holders/SME to map the expectations to deliver the capabilities.
• Organized meetings of the clients with the management and IT team to demonstrate working knowledge.
• Initiated JAD sessions for design and documentation of the System Design Document (SDD) and made sure that all the requirements were implemented into functionality.
• Participated in gathering requirements, developing functional, non-functional and technical specifications.
• Participated in extracting data using Pivot table.
• Drafted Business Requirement Document, Functional Specification Document and Use Cases Specification based on the information gathered.
• Involved in UAT and evaluated results against User Requirements.

Environment: MS office Tools (Word, Excel, PowerPoint, Visio), Visual Studio 2005/2008, Html, CSS, SOA, SOAP.

Confidential

Informatica Developer

Responsibilities:

• Balanced business requirements with technical feasibility and set expectations on new projects.
• Responsible for Business Analysis with Requirement Gathering and Documentation.
• Created Use Case Diagrams, Activity Diagrams and Sequence Diagrams in MS Project.
• Created detail Test cases for each test phase to ensure complete coverage. Test Cases were incorporated both positive and negative test conditions.
• Understand key risk concepts and assets.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.

Environment: MS Office (Word, Excel, Access, PowerPoint, Visio Outlook), HTML, Data Mapping/Modeling, Informatica Power Center/Power Mart, Tableau, MySQL., Oracle 9i, SQL Server2000, UNIX, Visio.

Confidential

Jr. Java Developer

Responsibilities:

• Understood the business process and assisted in developing Java Server Pages using HTML/CSS for User Interface and Java classes for business logic.
• Designed the Front-end Screens using Servlets and extensively used JavaScript for client side validations.
• Executed PL/SQL queries, procedures and created Javaclasses to communicate with database using JDBC connection.
• Coded Data Access Object layer to send the data retrieved from Oracle RDMS database to the controller, through business delegate layer.
• Coordinated with the back end team for integration issues and participated in Code Review preparing Test Cases.

Environment: Java, JSP, JavaScript, Servlets, NetBeans, PL/SQL, JDBC, RDBMS, Apache Tomcat.