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Project Coordinator Resume

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Blue Bell, PA

SUMMARY

  • Over 7 years of experience as Business Analyst with expertise in Business Analysis, Project Management, Joint Application Development, Business Process Analyses, Requirements gathering and management of documentation, Software Analysis and Modeling of client/server based applications with strong understanding of software development life cycle in diverse business domains of PBM/Healthcare/Insurance, public and Service Industries.
  • Efficient in eliciting, prioritizing and documenting business requirements.
  • Excellent writing and analytical skills in preparing business requirements (Utilizing Use Cases), system requirements, system design, functional specifications and defining project plans.
  • Expertise in Gap Analysis, analysis of Error handling and AS - IS and TO-BE Process flow diagrams.
  • Experienced in all development methodologies such as Waterfall, Rational Unified Process (RUP), Rapid Application Development (RAD), Agile (SCRUM).
  • Experienced in mentoring business systems analysts by providing guidance on effective methods for requirements gathering, documentation, requirements work planning and working for business stakeholders.
  • Involved in various project management activities including Project scoping, initial draft, budget planning, preparing the timelines, submitting project status reports to senior management.
  • Very well experienced in conducting GAP, SWOT and PESTLE analysis
  • Expertise in Health Care X12 ASC EDI Inbound and Outbound Transactions and their equivalent TR3s (Technical Report Type 3).
  • Ability to work and manage 3rd party vendors/consultants ensuring quality deliverables.
  • Hands on experience working with HIPAA Transactions such as 837I & P, 835, 834.
  • Worked on various lines of businesses HMO, PPO, POS, Medicare and Medicaid claims.
  • Responsible for identifying and managing project risk factors, project change control process and anticipating and resolving project issues.
  • Escalated unresolved issues to the appropriate PMO and drafted statements of work for acquiring third party project resources.
  • Served as a lead Business Analyst, analyzed the business needs, defined the detailed requirements, and validated the solutions for CRM solutions utilizing SIEBEL CRM.
  • Served as a primary contact for PBM related inquiries and also responsible for coordinating and facilitating prompt response to all pharmacy benefit related queries & questions.
  • Participated in internal and customer meetings to clarify requirements, formulate design approaches and confirm that they meet the business needs.
  • Extensive experience in analyzing and creating Use Cases, Use Case Diagrams, Data Flow Diagrams, Business Flow Diagrams, Navigational Flow Diagrams, Wireframes and Sequence Diagrams.
  • Served as a liaison between business users and IT developers’ team and works closely with Subject Matter Experts (SMEs) to help in creating Project Requirement Documents (PRDs), Functional Specification Documents (FSD) and use cases.
  • Coded and executed SQL queries to validate data loads (counts of rows and sums of key columns).
  • Strong experience in bug tracking using tracking tools such as Test Director and Quality Center
  • Experienced in managing various aspects of the Software Development Lifecycle (SDLC) including requirements gathering, design, development, testing, deployment, UAT and support
  • Proficient in M.S Office (Visio, PowerPoint, Excel, Access).

TECHNICAL SKILLS

OPERATING SYSTEMS: Microsoft Windows 95/98/NT/2000,XP,Vista,7 and 8, Mac OSX 10.7 & higher

AUTOMATED TESTING TOOLS: WinRunner, LoadRunner, Test Director

GUI TOOLS: MS Excel, MS Office, MS Project, Adobe Photoshop

LANGUAGES: C++, MLASP.NET 3.0/3.5, HTML/DHTML

REQUIREMENT MANAGEMENT: Rational Requisite Pro 6.5, Enterprise Architect 10, Caliber RM, Rally

MODELING TOOLS: MS Visio, Rational Rose, Caliber RM

CUSTOMER RELATIONSHIP MANAGEMENT: Microsoft dynamics CRM, Siebel CRM

PROJECT MANAGEMENT TOOLS: MS Project 2010, SharePoint, HP Quality Center 10.00

DEFECT TRACKING TOOLS/CHANGE MGT. TOOLS: Rational Clear Quest, Rally, Bugzilla, MS TFS

METHODOLOGIES: Scrum, Agile, Rational Unified Process (RUP), Waterfall Model

DATABASE: Oracle, MS SQL Server, MS Access, MS Excel

PROFESSIONAL EXPERIENCE

Confidential, Blue Bell, PA

Project Coordinator

Responsibilities:

  • Analyzed Business Requirement Specifications (BRS) and Functional Requirement Specifications (FRS) to understand business rules of application.
  • Created “As-Is Business Models” to understand the existing claim settlement process flow through interacting with SMEs, Underwriters, Actuaries and Finance Department.
  • Demonstrated ability to deliver projects on time and within budget.
  • Worked extensively on GAP and impact analysis on technology infrastructure to work closely with the system architects.
  • Experienced in project management activities including Project scoping, initial draft, budget planning, preparing the timelines, submitting project status reports to senior management.
  • Managed schedules, estimated resources, tracked progress to plan, identify/resolve/escalate issues.
  • Demonstrated ability in maintaining project schedules and budgets utilizing tolls such as MS Project, SharePoint, and Microsoft Office
  • Assisted QA team in creating ICD-10 implementation Test plans and Test Scenarios.
  • Responsible for getting the sign-offs for BRDs and FRDs.
  • Managed Internal projects improving project planning, resource management, and time billing using MS Project 2010, SharePoint 2010 for prototyping and process simplification.
  • Analyzed associated business rules for providers and Insurance carriers including Medicare and Medicaid.
  • Conducted HIPAA 4010A1 to 5010 upgrade JAD sessions and documented the outcomes on QNXT and FACETS platforms.
  • Experienced in project management with HIPAA, X12 transactions 837I/P, 835, 820, 276/277 and 270/271 queries, testing and SQL statements.
  • Responsible for claims processing, coordination of benefits (COB) and pricing process
  • Responsible for maintaining and updating project documentation and tracking in project management tools (MS Project).
  • Analyzed the results, generated reports and tracked the defects using Quality Center.

Environment: HTML, XML, MS-Project 2010, LoadRunner, Agile method, SharePoint, Contact Center, Rational Suite, UML, SQL/PLSQL, Java, SQL Server 2005, Rational tools, MS Visio, MS Word, MS Excel, MS PowerPoint, HP QC, EPIC 2012, Rational Rose, Axure RP Pro 6.5.

Confidential, Long Beach, CA

Lead Business Analyst

Responsibilities:

  • Worked with stakeholders to understand and document business requirements.
  • Worked on gathering and analyzing Business and System Functional Requirements for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents.
  • Worked closely with the Program Manager and other managers to coordinate activities and milestones across various teams.
  • Created and managed Use Cases, requirements and created use case stories to capture exact needs and requirements of end users.
  • Lead UAT of business operations (business processes) to verify that the requirements have been satisfied.
  • Created site maps followed my content hierarchy in order to get a graphical view of the final product.
  • Assisted with SIEBEL CRM Functional and Technical designs.
  • Created Technical and Functional documents to define interface between SIEBEL and ECICS applications.
  • Associated with SIEBEL CRM Functional management team and with the business users to refine scope and high level requirements for the project.
  • Facilitated Joint Application Development (JAD) Sessions and weekly client and team meetings.
  • Interacted with the Subject Matter Experts (SME) and stake holders to get a better understanding of client business process and gather business requirements.
  • Responsible for maintaining and updating project documentation and tracking with HP Quality center.
  • Conducted User Acceptance Testing to ensure that the system is as per the business and technical requirements.
  • Performed and documented GAP analysis.
  • Created RTM (Requirement Traceability Matrix).
  • Managed CRs (Change Requests).

Environment: MS Project 2010, MS Visio, Java, Rational tools, SharePoint, MS Word, UML, MS Excel, MS PowerPoint, SIEBEL CRM 7.8, Axure RP Pro and HP (Mercury) Test Director.

Confidential, Dublin, OH

Business Analyst

Responsibilities:

  • Worked with operations and IT stake holders to build functional requirement documentation for all systems in scope.
  • Led client facilitation meetings to gather Interface and Business Process Requirements from Subject Matter Experts (SME’s).
  • Gathered business requirements from SMEs and drafted Business Requirement Documents (BRD).
  • Created user stories and use cases for analyzing and gathering requirement for effective project management. Also made sure that all deadlines were met and delivered in time.
  • Involved in Business Process Management (BPM) activities like process design, process monitoring and process execution.
  • Provided support to the Pharmacy Benefit Management (PBM) Team coordinating responses to benefit related questions and identifies issues of an urgent nature requiring immediate supervisor's attention.
  • Serves as primary contact for pharmacies relative to benefit related Team Tracks, questions and inquiries.
  • Created a detailed approach and strategy for internal and external project communications
  • Extensively performed data mining to gather relevant information from the enterprise wide data warehouse.
  • Managed requirements with Rational Requisite Pro and crated Traceability Matrix.
  • Reported bugs to development team using Mercury Test Director.
  • Created and monitored a training strategy and work plan for user acceptance testing (UAT) training and also designed wireframes
  • Led external resources in the creation of technical manuals and training presentation materials for over 7 functional modules.

Environment: HTML, XML, MS Project, Load Runner, Agile Method, SharePoint, Contact Center, MS Office Suite, Rational Requisite Pro, UML, Microsoft Visio, SQL/PLSQL, SQL Server 2005.

Confidential, Hialeah, FL

Business Analyst

Responsibilities:

  • Understand and articulate business requirements from user interviews and then convert requirements into technical specification.
  • Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
  • Analyzed business requirement and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
  • Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployment and also created a Traceability Matrix.
  • Verified the Business Scenarios on new builds to allow extended testing by QA team.

Environment: MS Visio/Word/Project/Excel, SharePoint, MS PowerPoint, HP Quality Center, Rational Rose, Axure RP Pro.

Confidential

Business Analyst

Responsibilities:

  • Worked with Team leaders, identified and analyzed the given information, procedures and decision flows.
  • Evaluated existing procedure and methods.
  • Worked on MS Word and MS Visio for analyzing, managing and documenting requirements.
  • Analyzed and collected business requirements, identified system interfaces and created the Required Specification Documents.
  • Prepared Process Flow diagrams, Activity diagrams and Use Case diagrams using MS Visio.
  • Analyzed requirement document by identify ambiguous, incomplete & incorrect requirements
  • Helped in developing attribute matrix and functionality Traceability Matrix.
  • Followed PMI standards throughout the project life cycle.

Environment: MS Visio, MS Project, UML, Rational Requisite Pro, SQL, Oracle, Java and MS Office Suite

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