Experience Summary

• Proven abilities in all aspects of the Systems Development Life Cycle covering business analysis, project management, requirements gathering, architecture, design, development, testing, implementation, training and support of integrated software solutions.
• Most recently working as a Sr. Business Analyst on the internationalization of Eaton Vance's web presence. Lead requirements gathering requirements authoring for new Global and country-level Institutional Financial Institutions sites, including all specifications and test plans. This project custom web development to accommodate web portal needs for each country across one system.
• Recently a Business Analyst supporting the release of myLiberty Mobile v1.0 on Android and iOS, the official mobile version of the Liberty Mutual Insurance Intranet. Creation of the Help Desk procedures and conducting support training for Level 1 3 support.
• Recently working on projects as a consultant at Hewlett-Packard including: Performing analysis, Vendor Management, development, delivery training of an innovative MS SharePoint based comprehensive internal global executive training management solution. Perform User Experience Human Factors engineering on different high visibility customer support solutions including the customer facing HP Support Wizard for HP customer PC device support. Authoring Usability Test Plans, directing recorded Usability Testing sessions, compiling test result generating reports on web portals for internal employee career building and employee on-boarding solutions.
• As owner of several projects reporting to the CTO at ANSER, developed a corporate wide Microsoft SharePoint 2010 governance collaboration strategy. Designed and developed a SharePoint based corporate wide Knowledge Management Library. Developed a SharePoint integrated solution for submission, editing and publishing of eBooks a Policy Management system. This work for a Federally Funded Research Development Center FFRDC in support of the National Security, Homeland Security, and Public Safety communities. Work involved collaborating with business teams, requirements generation, developing and executing project plans, initiating pilot projects, training, and managing solution delivery.
• As a consulting Business Analyst at Hewlett-Packard, successfully delivered an integrated high traffic, high visibility Web 2.0 community solution with Telligent Community Server 2008.5. Solution leverages the following Web 2.0 technologies: Social Networking, Community Server, Blogs, Forums, Wikis, RSS, AJAX, ASP.NET, Google Analytics, Feedburner, and Content Syndication Content Mirroring.
• Experience conducting analysis, design, development, and Project Management of a global Business Intelligence solution enabling interactive workforce capacity modeling, capability planning gap analysis forecasting for the HP Workforce Planning and Organizational Excellence group. The solution enables operational managers predict, train personnel and staff positions to match anticipated workforce demands.
• Excellent working credentials at Liberty Mutual, Hewlett-Packard, ANSER, Mercer Outsourcing, Compaq, Digital, and Lotus Development IBM . An American Citizen with a Bachelor's degree from DePauw University. Excellent communication and interpersonal skills.

Technical Profile:

• Operating Systems: Windows 8/7/Vista/XP/XP 32/64-bit, Android, iOS, Windows Server
• Software and Tools: HP ALM, MS SharePoint, Jira, Remedy, MS Office, MS Visual Studio.NET, MS SQL-Server, MS Visio, Adobe Captivate, Adobe Photoshop, Crystal Reports, Camtasia, Amaya, Mojo .NET Portal, Jive, Telligent, Borland Caliber, Visual Basic, Google Docs, Google Apps, Open Office, MS Exchange, CamStudio, Lotus Notes/Domino, MS Visual Source Safe, MS Visual Test, Flash, Install Shield, Robohelp IE, Firefox, Chrome, Safari, Google Analytics, Feedburner, FAR HTML
• RDBMS: MS SQL Server, MS Access, Paradox
• Languages: JavaScript, ASP.NET, Visual Basic, T-SQL, Java, HTML, CSS, XML, RSS, Lotus Script, C , C
• Security Clearance: Secret, DHS Suitability qualified

Professional Experience:

Sr. Business Systems Analyst

Confidential

Internationalization of Eaton Vance's web presence. Requirements analysis for a Global Homepage, country home, Institutional and Financial Institution business site navigation, geographical detection, disclaimer behavior, media and data management solution integration, automatic country-level media assignment functionality within a content management tool wizard, and an international investment strategy insights literature center. Participation in database re-design translation services integration to support international sites. Competitor solution research, soliciting requirements, authoring business, functional specs and test plans.

Business Analyst

Confidential

On the myLiberty Mobile v1.0 Agile team performing testing utilizing Jira. Creation and documentation of the myLibery Mobile support office procedures for Level 1 - 3 support conducted in Remedy and Jira. Conduct Level 1, 2 and 3 support training. Support for the myLiberty SharePoint based content management system. Authoring Content Manager requested requirement stories in Jira, authoring support staff content manager documentation, handle content manager support requests. Conduct full-day classroom training including overview web part training on the SharePoint based content management system for content editors.

Consultant on multiple projects

Confidential

Manage analysis, development and delivery of a comprehensive global Executive Training Management solution as a Sr. Engineer utilizing SharePoint 2010. Solution features a custom ASP.NET interface interacting with SharePoint utilizing SharePoint Web Services. Deliver major enhancements to the HP.COM Support Wizard as a User Experience Human Factors Engineer with global development and business teams. Perform analysis, development, testing and delivery of a SharePoint based employee/manager skills assessment solution. Vendor Management. Generate Usability Test Plans, execute usability testing generate reports on SharePoint based portals for HP Global Sales. Perform MS Excel VBA development on Training Management solutions and SharePoint-integrated skills assessment reporting solutions.

Systems Engineer 4 at ANSER

Confidential

Plan an enterprise-wide Microsoft SharePoint 2010 roll-out, develop a SharePoint 2010 based Knowledge Management Library, develop training materials and conduct training sessions, develop Information Architectures. Conduct a Web 2.0 collaboration strategy analysis. Develop deliver Web 2.0 enterprise internal and external collaboration solutions. Successfully perform the analysis, develop and deliver a corporate wide Microsoft SharePoint 2007 based Policy Management System utilizing KwizCom SharePoint Web Parts. Perform analysis, develop and deliver internal external .NET web Portals.

Business Analyst

Confidential

• Successfully integrate the EDS and HP.COM corporate Blog, Forum and Wiki data into a combined Web 2.0 Community Platform in support of the HP-EDS Merger. Project included a platform upgrade, hardware upgrade and implementation of UI changes. Create and manage a collaborative doc. portal utilizing Microsoft SharePoint 2007. Perform Gap Analysis and author Business Requirements. Primary IT interface with business team. Extensive coordination with near-shore development team. Author QA and UAT Test plans. Author Training Guide, User Guide. Conduct Administrator and End-User Training sessions. Develop self-paced training solution utilizing Adobe Captivate. Manage UAT and solution hand off.
• Analyze differences and identify functionality required between two different internal Corporate Marketing Calendaring applications utilized by EDS and HP into a single integrated solution. Author Business Requirements and coordinate with off-shore development team. Develop self-paced training solutions utilizing Adobe Captivate. Author UAT Test Plans Manage UAT.

Business Systems Analyst

Confidential

Identify key requirements for several enhancements made to a custom .NET based application development framework utilized by different global Mercer IT teams to develop web-based financial Retirement Benefits Portals. These portals used by employees of Mercer clients in multiple regions around the world to manage retirement and pension portfolios, each region hosting uniquely branded customized benefits portals for hundreds of clients. Work with business/technical teams to author requirements for two major platform functionality upgrades a The ability to selectively promote solution implementation changes between environments and b Implementing a generic way for IT teams to construct, insert and manage client text on the platform utilizing a new content composer tool. Chair multiple requirement review sessions, prototype UI options, develop business process models and architecture diagrams, work closely with off-shore IT teams, and give high-level presentations to management.

Business Analyst

Confidential

• Integrate SPI Dynamics and HP.COM corporate Blog and Forum data onto an integrated Web 2.0 Community Platform in support of the SPI Dynamics-HP merger. Conduct an analysis of different Community Platforms, Perform Gap Analysis and author Business Requirements for the integrated solution. Primary IT interface with business team. Create MS-SharePoint site to maintain all project documentation. Author QA and UAT Test plans. Author Training Guide, User Guide. Conduct Administrator, End-User Training and Train-the-trainer T3 sessions. Manage UAT and assist with end-user transition
• The Community Server solution features integration with HP authentication HP Passport , custom built end-user configurable site theme's, integrated social tagging, content mirroring, spam detection, Captcha integration, blogger-defined blog roll, forum blog content management capability including moderation, integration with Google Analytics, Omniture, Feedburner and Technorati for syndicating RSS feed content.

Business Analyst

Confidential

Integrate the MERCURY.COM and HP.COM websites as the result of mergers. Conduct analysis and author business requirements. Coordinate activity between business, development, and QA teams. Focus on integrating internal systems including: eSD Electronic Software Delivery for downloading trial software and licenses, Extraprise for lead tracking, HPP for site authentication/portal access, and Concentra the HP document library to make new product documentation available within a new integrated Document Library Center DLC .

Business Analyst

Confidential

• Successfully deliver a set of functional enhancements to a custom multi-tiered Microsoft.NET based web-publishing solution running HP.COM called Aquarius. Act as primary contact with internal and external groups with customer facing solutions that integrate with Aquarius via API's and webservices. Design, develop and deliver functionality enabling content editors to generate manage multiple RSS feeds published to HP.COM. Develop WebServices integration with an external content provider for eNewsletter involving loading XML, render content through XML Schema. Troubleshoot issues with multi-byte characters for Asia-Pacific languages.
• Other Responsibilities include
• Author business requirements, design docs, functional specs. and support documentation.
• Build and maintain a collaborative documentation portal site utilizing MS SharePoint.
• Coordinate and chair meetings with key stakeholders for sign-offs. Engage development and QA teams to get required functionality successfully delivered on schedule.
• Write and develop on on-line help facility with RoboHelp and FAR HTML
• Write a Design for Supportability DFS checklist and coordinate DFS sign-off

Sr. Consultant / Analyst / Project Manager

Confidential

Perform analysis, author Project Plan, Business Requirements, Functional Specs, develop and deliver a suite of internal web based Business Intelligence planning and forecasting tools at Confidential. Tools delivered enable Operational Managers in the Customer Support, Managed Services and Consulting/Integration organizations to do interactive capacity modeling, capability planning gap analysis forecasting, view trends and work with a variety of specialized interactive models in order to predict and plan for anticipated workforce demands. Tools support the Balanced Scorecard BCS planning process and utilize OLAP queries.

Other Responsibilities include

• Author Proposals, put a team together, interview, hire and manage a development team, organize and conduct requirements interviews, direct workshops in different global regions to gather requirements, solicit feedback to ensure the solution meets objectives.
• Author technical systems specification, UML use cases , database design, data model, business process, application administrator and end-user documentation.
• Engage in application solution development utilizing Visual Studio.NET, ASP.NET, SQL-Server 2000 including DTS data extraction and data warehouse development.
• Project Manage a team of developers and analysts. Keep overall solution development effort in-line with client objectives, on schedule and within the allocated budget.