SUMMARY

• Over 10 plus years of professional IT experience
• Expertise in Business Analysis, Requirement Analysis and Requirement gathering
• Experience in facilitating and leading multidisciplinary teams along with hands on expertise in Project Management, Process identification, direct customer interaction and leadership responsibilities.
• Full life cycle experience (SDLC) experience with business and system analysis, application architecture and design, development, testing, implementation and enhancements with multiple iterative development and change management.
• Experience with SAAS, cloud computing services for Sales Force Appexchange
• Experience with Web Trends implementation for effective Email Campaigns for Marketing and Analytics Reporting.
• Extensive knowledge of Object Oriented Analysis and Design using UML, Rational Unified Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case and MS - Visio professional
• Adhere to the PMBOK standards
• Experience in interacting with business users to identify information needs and initiating process changes, Requirements gathering, and authoring Use cases using UML.
• Extensive expertise of Agile Product Lifecycle Management (PLM) environment.
• Worked on Business Process modeling with Pega systems SmartBPM suite and EA BPM.
• Extensive experience working with SQL-Server, Oracle and DB2 Database.
• Experience with B2C, B2B and SMB products and Services.
• Extensive experience working with SAP Order Management, MM, SRM and Supply chain Management.
• Experience of Localization/Globalization in projects.
• Outstanding organizational skills including ability to multitask prioritize and manage increasingly complex issues.

TECHNICAL SKILLS

Analysis /Methodologies: RUP, Agile/Scrum methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Programming Languages: HTML, Java

Microsoft Tools: Microsoft Visio, Microsoft Project, MS office Suite, MS visual Studio

Rational Suite: Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest

Reporting: Crystal Reports, MS Excel, Business Objects, Cognos Express

Database: MS SQL, MS Virtual Server 2005, Oracle

Testing Tools: Quality Center, Load Runner, Quick Test Pro

Operating Systems: Win 95/98/NT/2000/XP, Unix

Other Tools: Clarity PM, Primavera, Open Workbench, Salesforce, Business Objects, Eclipse IDE, Finware, Hogan, Ebbs

PROFESSIONAL EXPERIENCE

Confidential, Phoenix AZ

Senior IT Applications/Business Systems Analyst

Responsibilities:

• Work with the business teams in understanding the requirements (BRD/UC/Mockups/Content/ Error Matrix), while providing the required system information to them.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their interrelationships, and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool.
• Detailed analysis of the system and requirements with respect to the requested functionality, impacted functionality and other systems.
• Work with the development team to create the FSD document and review with all key stakeholders to get it approved.
• Assess the impact of proposed changes with the development team and interfacing teams. Update the FSD as needed to in corporate approved CCRs once the affected requirement documents get update.
• Interact with external teams. Analyze the interfacing system’s impact on our application
• Facilitate meetings to help the development team to resolve any outstanding issues with respect to the requirements and to interface with external teams.
• Create test plans/strategy, test cases, perform testing in SIT and work with the development team to get any of the outstanding issues resolved in a timely manner.
• Communicate with QA team about any of the impacted functionality that need to be included in their test planning
• Act as a liaison between the development team and the QA, business teams from UAT through production release to help resolve any defects.
• Work with the development team and interfacing applications to ensure the availability of the environment for proper QA testing and in arranging for proper test data as and when needed.
• Involve in planning and execution of the performance testing, failover and destructive testing.

Environment: Web Logic 10.2, Oracle Database 10g, IBM DB2, HTML, Java script, JSPs, Servlets, EJB, Struts, Spring framework, Apache Axis, DA’s, JDBC, MQ series client, Dao’s, Business Objects

Confidential, Mountain View, CA

IT Analyst/Business Analyst

Responsibilities:

• Collaboration with eBusiness Data operation Services team on the POC of Salesforce Appexchange demo.
• Creating product details, EULAs and uploading the content in Teamsite in English and French estore for Salesforce Appexchange demo.
• Content and language translation using Google language translators, loading and maintenance.
• Worked on testing scenarios for B2B Small and Medium Business (SMB) 2.0 Release for New Customer, Other Flows, Trailware, CMUI, Redirector & CSR.
• Web Analytics and Omniture data / Pages testing with digital pulse debugger for analyzing gaps, Java script errors, broken links, implementation, validation and auditing services on Confidential, estore, services and .cloud sites.
• Worked on requirements of estore and testing scenarios for B2C Consumer store.
• Collaboration on daily scrum for B2B SMB release 2.0 of estore.
• Collaboration on setting up of SKUs, Merchandizing, language agnostic and pricing for estore demo.
• Testing scenarios for email security for SEP .cloud service customers.
• Creating Business Requirements Documents and Software Requirements Specification documents.
• Responsible for creating and maintaining application and system documentation used in design, testing or programming efforts.
• Applying knowledge of the users, Operations, integration into IT standards and processes, and specialized training in the applications.
• Assisting with the development IT standards and processes.
• Referencing and understanding application and system documentation to support design, testing or programming efforts without assistance from experienced IT specialists.
• IT application support with high-level problem solving and technical project management.
• Problem solving, automating processes, leading technical peers, and contributing to planning and technical design.

Environment: CMS, Commerce Manager, Teamsite, omniture, Tealeaf, Business Objects, SOLR, AKAMAI, Oracle Database 10g, Web Logic 10.2, XHTML, XML, XSLT, CSS, AJAX, HTML, Opsware, F5 BigIP, Ingrain, MS SharePoint

Confidential, El Dorado Hills, CA

Business Systems Analyst

Responsibilities:

• Providing business analysis support tothe Providerwork streams.
• Facilitate discovery sessions with business process owners and SMEs.
• Interact effectively with configuration and technical team members.
• Understanding Business processes and clearly articulating these processes.
• Understanding customer and user goals, needs and strategies.
• Understanding the concepts related to BPM, RUP, how these concepts interact and Modeling.
• Communicate clearly with team members, SMEs, stakeholders and other interested parties regarding the information needed and gathered during the methodology.
• Model the target process and organizations.
• Supporting reports and Letters tasks.
• Business analysis related to complex business processes encompassing more than 3 organizational domains, external parties and processes with activities or tasks
• Using RequisitePro and WBM tools
• Using Rational Software Architect to build business use cases.
• Development of test cases and traceability deliverables.
• Updating Microsoft project Server for Tasks and Timelines.

Environment: RequisitePro, Project Server, MS Word, MS PPT, MS excel, MS VISIO, MS Access, SQL Server, JAVA, ASP,HTML, Facets, NetworkX, Metavance

Confidential, Novato, CA

Senior Business Analyst

Responsibilities:

• The enhancements and integration work of Pipeline Manager with CapitolOne systems and Paperless Project with Agile development Methodology(AMDD)
• Responsible for writing requirements for WebTrends reports for Visitors Dashboard, Visit trends, Content groups and Sub Groubs, Downloaded files (eg. PDF) Authenticated Usernames.
• Actively involved in Project Management including deployment, documenting, and implementation throughout the entire software development lifecycle.
• Responsible for Initial Agile Requirements Modeling and facilitating workshops for documenting business Requirements from the stakeholders, users, architects and SME’s for complete understanding of the business process and application so as to transform them into functional specifications for the application development.
• Formulate Business Requirements and translate into Agile Configuration Requirements.
• Incorporated the best practices methodologies as advocated by the Rational Unified Process to develop a structured approach during the overall Software Development Life Cycle.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specifications (URS). Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Worked on BPM using Visio 2003 Version.
• Conducted JAD sessions with various stakeholders to develop design and architecture of the application based on the business requirements, discuss and resolve open issues, discuss change requests and document them in orderly fashion.
• Identified Use Cases from the requirement and wrote Use Case Specifications. Created business process workflow diagrams (Activity, Sequence, and Collaboration) based on Rational Unified Process using Rational Rose.
• Responsible for writing requirement on enhancements of pipeline manager as per service contract with wholesale brokers.
• Worked on requirements for integration of EDI and SQL-Server Integration Services.
• Defect tracking, assigning, getting defects resolved, submission, documentation and change requests were carried out using Remedy and Quality Center.
• Involved in User Acceptance Testing with the users.

Environment: Rational Suite Enterprise ( Requisite Pro, Clear Quest, Clear Case), UML, XML, Java Packages (Controllers, Cron, db, interceptors, xslt, util, validators etc), JDBC, Tomcat, ant, Springframework, Eclipse, Empower, SQL-Server, MS Visio, MS Project, T- SQL, Crystal Reports, MS Excel (macros)

Confidential, Milwaukee, WI

Senior Business Analyst

Responsibilities:

• Simultaneously handled several applications tested, tracked and documented the results. Interacted with the clients in documenting the requirements and tracked the changes.
• Impact Analysis is performed to estimate the effects involved with changes in requirements, evaluating their impact on the project as a whole. Collected information and data from other departments regarding inputs/outputs, triggers, dependencies and process interfaces.
• Integrated the distributed data in several locations to serve the purpose of the project. Compiled the business requirements and used them as guidelines to create a test plan to test the new application.
• Conducted conference calls with offshore developers following up with changes in requirements and their impact on the development process. Conducted JAD sessions with the key business users and other stakeholders. Played a major role in testing and validating the usability of the application.
• Defined validations to be built into application in line with the functional requirements. Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Documented existing business processes and helped improve process functionality by identifying and removing unnecessary steps. Provided recommendations for prioritization of all web development projects.
• Worked on business services specifications to capture all the service rules for the different workflows in SRM
• Identified and integrated new web functional disciplines and core processes associated with the implementation of the procedures. Recommended and implemented initiatives that reengineered improved and redefined key business processes and sub-processes.
• Involved in System testing and User Acceptance testing. Wrote Test plans, Test scripts and implemented them manually. Conducted manual testing for checking Functionality, Security and Regression during various phases of the development of the online application.
• Interacted with developers to report software bugs and re-tested the fixed issues. Investigating software bugs to resolve technical issues.

Environment: HTML, JavaScript, Java, MS SQL Server, MS Visio 2000, Rational RequisitePro, MS Word, MS Excel, MS Power Point

Confidential

Business Analyst

Responsibilities:

• Conducted new business requirement analysis
• Responsible for the scope documentation of system and business requirement specifications, step-by step technical and user manuals with illustrations, design and development of use cases and test-case scenarios and root-cause analysis, developing test plans, training, and packaged implementing experience with new processes and technology
• Responsible for development of various additional modules
• Experience with rational tools
• Alignment of Information Technology practice with identified business strategies
• Preparation and execution of test plans based on use cases.
• Interaction with various implementation managers to meet their specific requirements
• Documentation, facilitation and coordination of activities with other departments
• Responsible for migration and implementation of above liquidity cash management products (on-line setup and monitoring) in Chennai.
• Responsible for a team of 10 employees by training, tracking daily, weekly, and monthly statistics and providing constructive feedback and maintaining high morale
• Lead various process improvement projects. Identified and suggested areas for enhancement and improvement
• Familiarity with the concept of six sigma techniques

Confidential

Business System Analyst

Responsibilities:

• Liaison among stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.
• Interacted with project stakeholders to elicit and document project requirements by translating business needs into testable, developer-ready requirements.
• Produced professional quality project artifacts including business requirement documents, requirement plans and models.
• Challenged requirement additions that lead to scope creep.
• Worked on RFC, RFP, issue logs, defect log and maintained a solutions log for the same.
• Worked with Design and Development teams both in the India and Europe to help design a feature rich system.
• Worked on root cause analysis, forward and backward Traceability Matrix, trend analysis to fully understand current state, pain points.
• Worked on data analysis, created data marts to avoid ambiguity.
• Worked closely with data modeler on data mapping and data definitions.
• Worked with Business Rules and Statutes and defined best practices with SMEs.
• Worked on presentations and training materials for off-shore resources in Europe to understand vision, project purpose, risks and opportunities.
• Involved in negotiation, content management and vendor selection/management.
• Assisted the business in determining process flow and business function.
• Extensively used BPM principles to analyze and implement necessary project redesign.
• Worked from inception to implementation on the SDLC and make or buy analysis.

Confidential 

Business Analyst

Responsibilities:

• Eliciting and Managing customer’s functional and system requirements.
• Documented As - Is process and To-Be Process to perform Gap Analysis.
• Facilitated JAD sessions with SMEs, users and stakeholders for resolving disputes.
• Prepared High-level Business Requirement Documents (BRD) supporting documents containing essential business elements, detailed definitions, Data Journal& description of the relationships to analyze and document business data requirements.
• Involved in testing the Business Objects Reports as a part of Unit Testing.
• Performed traceability matrix that displayed relationships and requirements by using Test director.
• Helped to establish a data quality/data governance program at the company to ensure data integrity is enforced and improve reputational risk associated with data quality issues.
• Analyzed Client Business model and proposed multiple possible solutions to support their needs.
• Did GAP Analysis on proposed solutions to identify the best solution that fits client Business Requirement.
• Developed and documented work flow processes and procedures by acting as a liaison between Business and IT.
• Worked on Business Rules in augmenting new GUI and defining premier customers.
• Documented BRD, FRD, minutes, Application Documents, FAQs, SOPs & Training Manuals.
• Educated external vendor on the to-be state, monitored progress and road blocks.
• Performed Business Process Modeling (BPM), conducted Gap Analysis to help identify Instances of Change (IOC) for system development and developing new procedures.
• Large database maintenance including data modeling, mapping, development, integration, analysis and testing.
• Carefully and graphically represented the AUP (Agile Unified Process) in deployment discipline workflow diagrams.
• Worked on several RFP, RFC proposals and successfully managed to get sign-off.
• Provide support to developers and executives in building and managing project plans using Clarity PM and Open Workbench; manage schedules, deadlines, resources for the project.
• Worked on milestone charts and various other aspects of the MS Project Plan including Gantt chart and resource pooling.