SUMMARY:

• I am seeking a full - time direct or long-term contract position as a business systems analyst or project manager.
• I have experience in all phases of the software development lifecycle (full SDLC), and have worked on large-scale, diverse, and complex e-commerce, manufacturing supply chain (track & trace), CRM, service management, and other custom application and system enhancement projects.
• I am a hard-working, even-tempered, and quality-driven individual who practices an inclusive and collaborative leadership style.
• This enables me to operate effectively in matrix environments where partnership and influence are important drivers for success. I am a US citizen, incorporated, fully insured, and able to travel.
• Responsible for writing the business case (needs assessments, feasibility, cost/benefit analysis, ROI), executive summaries, and presentations for IT infrastructure (capital planning) projects.
• Exceptional oral and written communication skills. Comfortable speaking to large groups, presenting to potential clients, and C-level executives.
• Strong facilitation and meeting management skills. Lead JAD sessions to illicit requirements and document “as-is” systems and process flows. Work with business process owners (BPOs) and solutions architects to analyze and streamline workflow, UI/UX, data flow, and data interfaces. Ensure “to-be” is understood, approved, and aligned with enterprise objectives.
• Document WBS, tasks, and milestones using MS Project for Waterfall and hybrid projects.
• Work collaboratively with cross-functional Agile teams to write user stories, create project artifacts, track burn-up and burn-down, manage/groom backlog, and plan Sprints.
• Work with project management, development, QA, and regulatory groups to define data flow, table schemas, UI/UX journeys, business rules, and other functional specifications.
• Supplement QA effort with scripts and V&V protocols to document changes to ERP, supply chain, and other quality-regulated systems.
• Work closely with development, QA, business process owners, and other users to track defects and enhancements discovered in UAT and production testing.
• Support regulatory, supply chain, and manufacturing teams using Agile for change management and doc control.
• Utilize DITA single-source methodologies for full SDLC and Agile documentation. Deliverables include training materials, user guides, SDKs, SOPs, and other down-stream materials to support regulatory submissions and end-user training.
• Author annotated SOPs and P&Ps for SOX and 21 CFR Part 11 compliant software change control protocols.
• Significant experience working in complex global business environments with multi-language off-shore teams.
• Strong working knowledge of MS SharePoint core functionality, administration, design principles, and best practices.

TECHNICAL SKILLS:

Tools: MS Office Suite, Adobe Technical Suite (FrameMaker, RoboHelp, Acrobat, Captivate), AuthorIT, MediaWiki, SharePoint, Agile, Vantage, HPQC, MS Project, Dreamweaver, Salesforce, Enterprise Architect, TFS

Environment: Siebel, E1 (Oracle), SAP, HTML, SGML, XML, Java, .Net, EDI

PROFESSIONAL EXPERIENCE:

Sr. Consultant/BSA

Confidential, Vista, FL

Responsibilities:

• Support large global theme park and resort entity’s capital planning efforts.
• Responsible for analyzing needs, composing business cases (feasibility, cost/benefit, ROI) and preparing other pro-forma financial materials and executive summaries for large-scale IT infrastructure projects.

Sr. Business Analyst

Confidential, Irvine, CA

Responsibilities:

• Worked with Solutions Development Team to conduct initial data analysis of policy and mortgage transactions/workflow for a large insurance company.
• Agile deliverables included user stories, backlog requirements, EDI schema, and other artifacts for data migration and process refinement tracks.

Sr. BSA - PMO

Confidential, Carlsbad, CA

Responsibilities:

• Worked with e-business, manufacturing, and genetic analysis groups on new product introductions and enhancements.
• Projects provided new genetic analysis services, consumables, and online storage and subscription (plug-in) services through online B2B and B2C channels.

Sr. Consultant/BA

Confidential, Long Beach, CA

Responsibilities:

• Worked with implementation team to design and solution an e-commerce site and interface into a WMS.
• Deliverables included workflow, business rules, functional requirements, UAT, test plans, and validation documentation for processes and systems.
• Supervised technical writing team of five to create V&V documentation.

Technical Writer

Confidential, Carlsbad, CA

Responsibilities:

• Created UAT and V&V documentation to comply with SOX and 21 CFR Part 11 (supply chain) requirements for regulated processes, systems, and applications.
• Validated fixes and enhancements by testing application functionality, ran SQL queries to validate report and form-field modifications, and documented process flow and work-a-rounds for end-users.

Sr. Business Analyst

Confidential, Irvine, CA

Responsibilities:

• Utilized DITA and AuthorIT to architect a single-source XML CMS to support Confidential ’s instruments and systems global product documentation.
• Implemented SharePoint site for marketing, M&A and program management groups.
• Worked with marketing, R&D, and regulatory to implement Agile for documentation change control and QA.

Project Manager

Confidential, San Diego, CA

Responsibilities:

• Used Adobe Technical Suite to single-source and structure more than 2000 field service engineering troubleshooting, installation, and repair/replace procedures for Confidential ’s Genome Analyzer sequencing and AutoLoader instruments.
• Reduced content to three user guides delivered via SharePoint, SalesForce, and PDA.
• Managed project timeline and reporting to stakeholders.

Tech Writer/QA Tester

Confidential, Irvine, CA

Responsibilities:

• Worked with Solutions Development Team to develop a custom CRM and workflow (.Net) application for MailBoxes, Etc./The UPS Store.
• Deliverables included a single-source user guide and help system (RoboHelp), UAT testing, and requirements documents.

Technical Trainer

Confidential, Santa Ana, CA

Responsibilities:

• Worked with California Superior Court to create training materials for the California Superior Court Case Management System.
• Deliverables included ISD task and gap analysis, instructor-led materials.
• Conducted train-the-trainer sessions for judicial clerks and judges.