SUMMARY

• 7+ years of experience in the field of business analysis, risk analysis, business process flows and MBA Degree holder with excellent communication and management skills.
• Extensive experience in developing and implementing team strategies.
• A charismatic professional with excellent communication and organizational skills looking for a position that will capitalize on education, strong interpersonal skills, and excellent organizational capabilities.
• Creative and Aggressive person capable of forming and maintaining positive and productive team environments and with integrative thinking skills.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications.
• Experience in commercial Property and Casualty and Personal Lines Insurance with national carriers.
• Experience working both with the Company’s Core systems and Legacy systems such as Guidewire, ePAS, AS400, POINT, CTS, ImageRight, etc.Solid experience on both Personal Lines and Commercial Lines project.
• Worked on Multiple Core Projects for the PolicyCenter in Guidewire application.
• Performed UAT testing in PolicyCenter for Validation, Underwriting Issues, OIR Checklist, etc
• Performed Model Office testing in Guidewire.
• Experience in Guidewire Products such as PolicyCenter and ClaimCenter.
• Expert in Property Insurance concepts.
• Experience in developing a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Preparing graphical depictions of use cases including Sequence diagrams, activity diagrams, Use case diagrams including the business workflow.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP.
• Feasibility studies, Document generation and conducting sessions.
• Comprehensive knowledge of the testing lifecycle within web, client server & Mainframe environment.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• In Depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Use Case development and UML modeling using modeling tools like Rational Rose/MS Visio.
• Excellent skills in Business Analysis, OO Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Proficient in customizing already existing business practices, workflows, activities and deliverables.
• Develop User interfaces and requirements sessions. Requirements gathering, data modeling, System Architect. Feasibility studies, Scope Documents, Requests for Proposal.

TECHNICAL SKILLS

Methodologies: RUP, UML, Six Sigma, CMM

Testing Tools: Rational Test Manager, Test Director, Win Runner, Load Runner

Change Management Tools: Rational Clear Quest, Test Director, PVCS, Clear Case

Business Modeling Tools: Rational Rose, Microsoft Visio

Programming Language: C, C++, Java, VB 6.0, SQL

Project Management: Microsoft Project, Microsoft Office.

Databases/Tools: MS SQL Server 7.x/2000, MS-Access/ TOAD, Win SQL, Rapid SQL

Reporting/Documentation Tools: Crystal Reports, Rational SoDA / MS Word, Adobe Acrobat

Web Technologies: XML, HTML, Microsoft FrontPage.

Requirement Gathering Tools: Requisite Pro, DOORS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Interacted with the SMEs to get a better understanding of client business processes and gathered business requirements from stakeholders.
• Experience working both with the Company’s Core systems and Legacy systems such as Guidewire, ePAS, AS400, POINT, CTS, ImageRight, etc.Solid experience on both Personal Lines and Commercial Lines project.
• Worked on Rating projects for both Personal Lines and Commercial Lines.
• Experience on Guidewire Products such as PolicyCenter
• Worked on Multiple Core Projects for the PolicyCenter in Guidewire application.
• Performed UAT testing in PolicyCenter for Validation, Underwriting Issues, OIR Checklist, etc
• Performed Model Office testing for PolicyCenter & BllingCenter in Guidewire.
• Performed gap analysis of CORE requirements and new product development initiatives
• Worked on mainframe based applications running on an AS/400 platform for Commercial Line project.
• Supported functionalities across different types of property claims including fire, water, Loss/theft.
• Responsible to develop a file of ACORD Forms and used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Conducted individual and group (JAD) sessions with business stakeholders and technical units
• Established the business analysis methodology using Rational Unified Process technique
• Helped develop Use cases, project plans and to manage project scope.
• Assisted in building the business analysis process model using Rational Rose.
• Worked extensively with RUP methodology and Rational Suite Analyst Studio using Rational Rose, and Rational Requisite Pro
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Research operational procedures and methods and recommended procedures for improvement with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Regression testing, Integration Testing and User Acceptance Testing.
• Played a major in developing the user manual.
• Used the Unified Change Management from Rational to track changes in multiple artifacts by versioning artifacts, associating requirements to the specific change request and to streamline the defect/change tracking process.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Linked business processes to organizational objectives, performed critical path analysis, and identify opportunities for business process improvement

Environment: Guidewire, ePAS, AS400 based application like WIND, POINT,MS Office, XML, XAML, WPF, C#, .NET, HTML, RUP, SQL.

Confidential, Louisville, KY

Business/Systems Analyst

Responsibilities:

• Work closely and help the Project Manager to come up with Project Plan.
• Conduct and facilitate requirement gathering sessions with key business contacts for the project to gather requirements.
• Efficiently managed the Business Requirements and its traceability.
• Captured and documented system flow and system interactions with the policy center application.
• Analyzed the system and applications needs through various meetings with the key stakeholders.
• Responsible for documenting the Business Requirements, System Requirements and uses cases in compliance company standard process.
• Key person of contact (SME) for any questions and concerns about the application for the assigned project.
• Efficiently developed Requirement Traceability Matrix
• Extensively used Microsoft Visio for the creation of data flow diagrams.
• Facilitated JAD sessions with the stake holders, team members whenever necessary.
• Reviewed and walked through the requirements document created both with business team and development team.
• Worked closely with the development team during development and testing phase.
• Developed test cases and test plans for the UAT.
• Responsible to conduct User Acceptance Testing and to assign defects to the development team using Rational Clear Quest
• Worked closely with the project management group in different stages of SDLC and for the timely deliverables.
• Key person to test and certify the application in production server during after hour production night deployment.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), GuideWire, .NET, Oracle.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness
• Developed use cases, activity diagrams using Microsoft Visio and created Wireframes when necessary based on the requirements.
• Documented the requirements in the BRD and effectively formed a traceability matrix.
• Facilitated BRD review sessions with the business team as well as technology team and conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs and managed all the requirements using Req Pro.
• Created test scenarios, test conditions, cycle control sheet and documented the test data for the UAT.
• Responsible for UAT using Test Director and scheduled daily defect status meetings with the team.
• Extensively used Clear Case for version control.
• Research operational procedures and methods and recommended procedures for improvement - with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major in developing the user manual
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Performed User Acceptance Testing (UAT)
• Full knowledge of most phases of the Systems Development Life Cycle.
• Ability to work with all members of the project team, following the project through the Systems Development Life Cycle and ensuring business objectives are met (extensive project life cycle experience).

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), J2EE Technology, Oracle, RUP, UML, SQL.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Performed Stakeholder Analysis to identify the key players for project success.
• Participated in Stakeholder Management to communicate effectively with the right stakeholders.
• Provided implementation assessment for Rational Requisite Pro, Rational Rose, UML and RUP.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in a project and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Facilitated JAD sessions for communicating and managing expectations from the project stakeholders.
• Scheduled meeting with developers, SA’s (System’s Analyst) and testers to collaborate resource allocation and project completion using MS Project.
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, Requisite Pro.
• Created Process Work flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Proactively managed Software development, Requirements Analysis & Design, RFP/ RFI creation using Rational Rose and Requisite Pro.
• Worked on mainframe based applications running on an AS/400 platform forCommercial Line project.
• Responsible for creating business flow diagrams (using MS-Visio) and charts.
• Responsible to develop a file of ACORD Forms and used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Extensively used Clear Quest to log the defects and track them till the ticket is closed.
• Used Data mapping for collecting the data.
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Assist in development of training materials for new technology and process improvements
• Responsible for all project documentations.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Ability to interact effectively to internal and external parties
• Used TestDirector with QA team for testing.
• Worked closely with Project Manager in handling whole project.

Environment: HTML, DHTML, Oracle, VB, J2EE, RUP, UML, SQL,MS-Office, MS Project, MS Visio, Test Director.

Confidential 

Business Analyst

Responsibilities:

• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision making
• Performed personal interviews and conducted JAD sessions to elicit and prioritize key requirements for the application.
• Created Use Cases, Work Flows, and Screen Shots for the application.
• Developed and Analyzed Object Models, including business and solution views using Rational Rose.
• Used the Unified Change Management tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes.
• Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs and managed all the requirements using ReqPro.
• Created Use Case specifications, business flow diagrams, Activity/State diagram and Sequence diagram using Rational Rose and MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Played a key role in the planning, UAT, and implementation of system enhancements and conversions.
• Worked with development and testing teams to accomplish timely release objectives.
• Developed project delivery schedule, managed projects and identified resources to successful completion.
• Involved in developing software compliance with Sox rules.
• Performed Data Mapping of the entire module and performed complete analysis to integrate Risk Analyzer with the online processing tool.
• Acted as a resource in understanding how IS carry out business functions and assists in ensuring the timely and effective implementation.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Analyzed test planning data using reports and graphs generated in Test Director.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: Rational Rose, RUP, UML, SQL, MS-Office, MS Project, MS Visio.