PROFESSIONAL SUMMARY:

• A resourceful and dynamic Business Analyst with expertise in Requirement Gathering, Elicitation, Prioritization & Traceability, Solution scope, Solution approach, Documentation, Software Development Life Cycle (SDLC), Testing, Continual Service Improvement.
• Over 12 + years of expertise in the areas of Software development, Maintenance, QA, Process Improvement.
• Conducted multiple JAD sessions.
• Experience in directly collaborating with various stakeholders like business clients, business users, Project Managers, QA leads to create optimum solution and make recommendations for process improvements.
• Strong multi - industry knowledge with excellent skills in understanding of various domains such as logistics, e-commerce, retail banking & insurance.
• Good knowledge in understanding the business process and functional needs to translate them to the requirements.
• Organized Requirement Workshops, Structured Walkthroughs, Brainstorming sessions and Team Building activities.
• Good hands on in Agile - Scrum based project development.
• Expertise in various types of testing including User acceptance testing UAT, integration, functional, system and performance testing.
• Provided excellent to users and support on UAT.
• Involved extensively in GUI and functional testing, tracking defects and bug fixes.
• Good hands on in Use case and User story basis requirement discussions and documentations.
• Proficient in UML and have executed visual modeling in various projects using the use case diagram, flow charts, sequence diagrams, class diagrams and swim lane.
• Good exposure and hands on in creating wireframes and conducting discussions on the same for optimization.
• Strong business acumen, expert excel spreadsheet user, excellent communication, great interpersonal skill, open/flexible, independent thinker, detailed documenting and end user through the life cycle.
• Expertise in Excel, Visio and Power point.
• Been the Onsite - offshore single point of contact for all aspects of development on the projects.
• Gained part exposure on PMO activities, exposed in resource management, cost analysis and project time scheduling.
• Self-motivated, ability to work in small and large groups.

TECHNOLOGIES:

Project Management Tools: JIRA, Microsoft Project

Methodologies: Agile, Iterative, Waterfall

Databases: MS SQL, MS Access

Front End Tools: Pencil Project, Remedy, Rational Clear Quest

Operating Systems: Windows, Unix

WORK EXPERIENCE:

Confidential

Senior Business Analyst / BA Lead

Responsibilities:

• Responsible for conducting multiple JAD sessions, requirements analysis and corresponding implementation of solution in production environment.
• Analyze, gather and document business requirements. Interacting with client (business users, system analyst, business team) to get a clear understanding of their requirements.
• Prepared the User Stories, BRD (Business Requirement Document) and FRS (Functional Requirement Specification).
• Oversee user, functional, process specific requirements and procedures.
• Coordinating with stakeholders on the JIRA tickets for timely resolution. Initiating, attending calls/meetings for regular follow-ups as well as to address an ongoing problem.
• Projected and defined the business and functions using UML diagrams like flowcharts and swim lanes.
• Prepared wireframes for the front end UI.
• Participate and provide suggestions on daily scrum based meetings.
• Involved in Baselining of Parameters and design with users for the front end UI with mockup screens.
• Discuss, analyze and implement the various parameters, functions and business rules needed for the system.
• Prepared Traceability Matrices to ensure the requirements lineage and co-ordinate their implementation.
• Develop and review the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Performed UAT for the entire modules before submission for the final testing for users.
• Oversee & Support User Acceptance Testing (UAT) for the users.
• Analyze and define the parameters for single sign on and security levels for systems.
• Manage relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverable(s).
• Contribute to the project with prior experience of functional knowledge.
• Perform impact analysis of parameter changes.
• Analyze and create change requests / backlogs for the requirements out of the initial requirement scope.
• Taking up the complete ownership of the new developments/enhancements related to the projects.
• Analyzed and recommended solutions on the current projects to suite the upcoming infrastructure enhancements.
• Exercised frequent multiple time zone calls and meetings to discuss and coordinate with various business users and other stakeholders.
• Acted as the lead to oversee, monitor and provide solutions on multiple projects in parallel.
• Involved in the Presentations and Knowledge Transfer to the other peers and new joinees.
• Performed resource planning, project scheduling activities on the project.
• Prepared Users manuals and provided for the end users on the complete system.

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for conducting multiple JAD sessions requirement analysis and corresponding implementation of solution in production environment.
• Analyze, gather and document business requirements. Interacting with client (business users, system analyst, bussiness) to get a clear understanding of their requirements.
• Prepared the BRD (Business Requirement Document) and FRS (Functional Requirements Specification).
• Prepared UML flow charts and swim line diagrams for the various process of the system.
• Oversee user, functional, process specific requirements and procedures.
• Coordinating with stakeholders on the JIRA tickets for timely resolution. Initiating, attending calls/meetings for regular follow-ups as well as to address an ongoing problem.
• Participate and provide suggestions on daily scrum based meetings.
• Prepared wireframes for the front end UI.
• Involved in Baselining of Parameters and design with users for the front end UI with mockup screens.
• Discuss, analyze and implement the various parameters, functions and business rules needed for the system.
• Contribute to the project with prior experience of functional knowledge.
• Develop and review the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Performed UAT for the entire modules before submission for the final testing for users.
• Oversee & Support User Acceptance Testing (UAT) for the users.
• Organize meetings with Development, Testing teams and users to speed up process of implementation and project closure.
• Analyze and define the parameters for single sign on and security levels for systems.
• Support "process adoption and process improvement" brainstorming for upcoming cycle(s).
• Ensure ease of maintenance and follow-up through proper documentation of all changes to be carried out to production.
• Created Process chart for As-Is and To-Be process flows and compared As-Is with To-Be models and charts.
• Exercised frequent multiple time zone calls and meetings to discuss and coordinate with various business users and other stakeholders.
• Prepared Traceability Matrices to ensure the requirements lineage and co-ordinate their implementation.

Environment: Windows, java, mainframe server environment

Confidential

Business Analyst

Responsibilities:

• Worked extensively on the functional requirements of the business.
• Conducted JAD sessions with the SME’s.
• Analyzing and documenting the requirements
• Establish communication channels with supervisor and peers through regular contact and fortnightly team meeting.
• Performed UAT for the entire modules.
• Checking out, modification and checking in files.
• Involved in the Presentations and Knowledge Transfer to the other peers and new joiners.

Environment: Windows, SQL

Confidential

Business System Analyst

Responsibilities:

• Gathered requirements from business and through one-on-one customer interactions.
• Conducted JAD sessions with SME and marketing teams.
• Worked extensively on the functional requirements of the business.
• Support the development team in understanding the business and functional need of the product.
• Organized and Performed GUI testing, Functional testing, regression testing and UAT.
• Ensure requirements & solution is maintained for re-use purposes.
• Work independently and pro-actively in tracking and reporting issues.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML.
• Performing screen designs using wireframes.

Environment: Windows, Flash Visio

Confidential, VA

System Analyst

Responsibilities:

• Responsible for client management including JAD sessions, stakeholder presentations, setting expectations and meeting deliverable(s)
• Develop standardized and custom testing plans and protocols and performed UAT to ensure new and existing transactions can be traded without issue.
• Responsible for the timely delivery of assigned tickets/incidents as per the client/users.
• Ensure queries and problems are followed up and resolved promptly/effectively.
• Work independently and pro-actively in tracking and reporting issues. Handling escalations, channelizing resources, and conducting periodic reviews with Managers to identify the process/product/services improvement requirements.
• Ensure ease of maintenance and follow-up through proper documentation of all changes to be carried out to production.
• Coordinated with multiple vendors on support for Maintenance Releases/fixes.
• Involved in the planning and execution of the Disaster Recovery exercise.
• Performing restore operation as per the customer request using the ticketing system.
• Configuration, day-to-day administration, troubleshooting including interfacing with vendors.
• Tracking of the daily backup status & providing reports.
• Done data mapping and data analysis to identify the data sources and data fields to be selected.
• Worked with external entities to figure out the mechanism of receiving files and to update it in the database.
• Worked with the system admin team to provide remedies and an end-to-end system solution, conducted performance analysis for systems before implementation.
• Investigate Production incidents and address the queries concerning the business.

Environment: AIX, Unix & Windows Server environment

Confidential

Business Analyst

Responsibilities:

• Performed business requirement gathering, analysis and documentation.
• Involved in defect tracking and bug management using Rational Clear Quest.
• Used SQL and Data cleansing for the arrangement of customer data.
• Worked closely with database developers to differentiate and identify data patterns, concepts of primary, secondary keys, normalization, applying constraints, foreign keys, traceability, transaction patterns, table structures, database security, user access level, etc.
• Prepared the analyzed data/work flows for business users.
• Conducting workshops and interact closely with the other teams to evolve with the best and optimum process solution.

Environment: Clear Case, Clear Quest, Web Sphere Application Server 5.1