Experience Summary:

• 8 Years of experience in Business Analysis, resource estimation, sizing and team management in an onsite-offshore model.
• Experience of working in a multi-vendor environments.
• Good conflict management and prioritization skills, manage technical process and resolve technical issues.
• Can understand and document project requirements and dependencies.
• Excellent documentation report writing skills.
• Experience of managing change within CRM, Marketing and Finance systems.
• Demonstrated ability to work with and support cross-functional project teams.
• Ability to manage multiple projects simultaneously and under pressure.
• Strong attention to detail and focus on task completion.
• Internal and External Stakeholder Management.
• Experience in conducting and documenting the As-Is/To-Be processes and Business Process Modeling BPM and Business Process Re-engineering BPR
• Developed Use Case Models, Entity Relationship Diagrams ERD , Data Flow Diagrams DFD , Activity Diagrams, and Sequence Diagrams
• Conducted and facilitated Joint Requirement Planning JRP , Joint Application Development JAD with business user groups, subject matter experts, and IT groups
• Maintained Test Matrix and Requirements Traceability Matrix RTM
• Experience in different lifecycle models Agile Scrum, Waterfall, Onsite-Offshore
• Experience in Telecom, Sales, Finance, Marketing and Pharmaceutical domains
• Requirement gathering, sizing, timelines, documentation within every phase of the project including delivery, Quality Assurance and production support
• In-depth knowledge of Risk Engineering, Data Modeling Mapping, Design using UML and Visio, Excel reporting and automation of reporting, Macros and PowerPoint Presentations.
• Hands on experience with Siebel, Oracle PL/SQL, UNIX Shell Scripting
• Limited experience working in Informatica, Java, SSIS, Ajax, .Net MCTS certified , HTML, Java script, SQL Server
• Adept at performing Cost / benefit analysis with Return on Investment
• Project Management tools like Microsoft Project were used to provide project plans for multiple projects.
• Developed detailed project plans which were then rigorously tracked to completion on schedule
• Established lasting relationships with business stakeholders
• Excellent analytical, interpersonal, communication, presentation, and administration skills.
• Well organized, goal-oriented, self-starter with an innate ability to master new technologies, manage multiple tasks while following through from start to completion with limited supervision

Skill Set:

Technical Business Analyst

• Siebel - 8.0, Call Center, Finance, Sales. Configuration, E-Scripting VB Based , Workflows, Server Management Configuration, Application Integration EAI .
• PMI Member, undergoing the PMP Certification
• Reporting Database Management Systems: Technical experience with Oracle 9i/ 10g, SQL Reporting, data analysis, technical support with Query Optimization
• Operating Systems Software:
• Windows 98/2000/XP/7
• Microsoft Project Gantt Charts with macros in Excel
• Visio, Rational Rose
• Also worked in Java .Net for limited periods as a developer and understand the needs.
• Evaluated upgrades to SalesForce and Facets

Professional Experience:

Senior Business Analyst, Product Manager

Project Description

Confidential is a global commerce platform and payments leader. eBay enables individuals and business to buy and sell online PayPal enables individuals and businesses to send and receive digital payments eBay Enterprise enables commerce, retailing and digital marketing for merchants

Responsibilities / Contributions

Running projects from start to Finish

• Responsible for delivering projects against agreed scope, budget, schedule customer expectations. Doing this whilst supervising, directing motivating teams of multi-discipline contractors employees.
• Roadmap Reviews, Scoping, Resource Estimation, Documentation, Support
• Plan, Monitor, Control and execute project delivery tasks
• Facilitated meetings between Business Executives and Architects
• Responsible for the Roll out of a Major Customer Experience Enhancement for North America Customer Segmentation
• Lead effort for upgrading systems to ensure the right Teammate was assigned to the right calls and communication channels
• Worked with reporting teams to understand the breakup of different demographics and user experience levels
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Escalating any issues that may impact operations with onus on the right stakeholders being informed ASAP
• Producing stage plans, highlight reports, risk logs, requests for change etc.
• Providing strategic direction during the implementation stages.
• Managing client expectations by ensuring the delivery of the highest quality service
• Acting on client feedback.
• Monitoring staff team performance
• Managing across different expectations and process models

Environment : Siebel, JAVA, Oracle PL/SQL, Unix, Genesys CCPulse

Confidential

Senior Business Analyst

Project Description

The Blue Cross Blue Shield Association is a federation of 38 separate health insurance organizations and companies in the United States. Combined, they directly or indirectly provide health insurance to over 99 million Americans. Was responsible for multiple projects including many that were a result of the ACA Changes mandated by the government.

Responsibilities / Contributions

• Responsible and approver for multiple projects
• Co-ordinate between multiple teams and ensure integration and communication between teams are clear and goal oriented
• Responsible for Scoping, resource estimation, requirement gathering from the client, writing the URS, FSD's and TSD's in accordance with the Rational Unified Process
• Prepared documents for the federal health care law known as the Affordable Care Act
• Worked on multiple projects surrounding the sweeping changes that the Patient Protection and Affordable Care Act has brought to the health care Insurance industry
• Worked on consuming the 834 that is being sent from the Exchange through HPS to Florida Blue
• Worked with CMS regulations and how 837, 855 and other EDI Transactions are generated and submitted for Payment
• Claims generation and processing.
• Worked with the PMT Product Management Tool which detailed out the Plan Benefit information for over 600 Plans in both the Individual Group Space
• Involved in requirements gathering, estimation, documentation, demos, BTI Build, Testing, and Integration , Bug Triage, Bug Resolution, Production Support, Testing
• Support, and UAT
• Siebel Sales highly customized application Company Flavor of Siebel Sales
• Evaluated Facets as a replacement for the current claims system Diamond

Environment : Siebel, JAVA, Oracle PL/SQL, Unix