SUMMARY:

• North American Program Manager, Enterprise Program Manager/Program Manager, Infrastructure Project Manager, Application/Software Development Project Manager, Technical Project Manager, Technology Delivery Manager, Change Manager, Project Manager, Technical Lead, Manager of Staff Resources, Project Finance Controller.
• 15 years of experience in project management., Project and Business Risk Consultant.
• Managed complex, high profile, high risk strategic technology based projects in the internet/ecommerce space. Directed highly technical teams from concept to implementation partnering with senior technology and LOB leadership to deliver high impact results on time and within budget.
• Managed and directed other Project Managers (serving as (serving as primary project leader) on comprehensive initiatives encompassing software and application development, new infrastructure and data center deployments (i.e., new server provisioning, new environments and platforms, system environment upgrades, new technology implementations & system deployments), asset auditing (SAN, NAS, domain controllers, co - location audits and security audits.
• Managed from initiation to implementation BI (real time business intelligence) integration of Call Center with new VOIP and telephony services (determined scope, business requirements, guided discovery and determination of telephony specifications, development of RFP and vendor selection process, development of vendor SOW and service contracts, managed vendor deliverables in parallel with project milestones, developed system prototype and completed operator with actual system UI of all impacted operators by “go live” target date.
• Directed, managed and monitored all project resources, vendor deliverables, project financials and risk tracking and risk mitigation activities.
• Managing teams and projects Developed and implemented Project Management Governance process for the Customer Information Management Group in CSBB. Establishing Project Management Rigor and Methodology processes of initiation, funding, project resource alignment, portfolio prioritization methodology, guidelines and templates for project artifact (artifacts such as Scope Document, Design Document, Master Test Plan, Implementation Plans, Backout Plans, Disaster Recovery and Contingency Plans, Post Implementation Monitoring, Risk Matrixes, Risk Assessments, Risk Mitigation Plans, Change Control Process, Escalation Process, Communication Plans, Status Reporting, and Stakeholder Presentations) Test Environment Request and Preparation Procedures and guidelines for concurrence/approvals required at completion of each phase.
• Successfully managed end to end WebPack services conversion to SOA on new WebSphere MQ clustered environment and deployment to zLinux.

TECHNICAL SKILLS:

Database DB Tools: Access, SQL Server, ODBC, MS Queries

Desktop Tools: MS Project, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visio, Nortel & Cisco VPN Client, Lotus Notes, MS Linx, Norton Ghost, Norton Anti-Virus, Adobe PhotoShop, FrontPage, Adobe Acrobat PDF Creator.

Operating Systems: DOS, Windows 95 thru Vista, Windows AD W2K/W2K3

Programming Languages: HTML, XML, JAVA, J2EE, SOAP, SQL, Visual Basic Applications (VBA), Visual C# and C-Plus

Testing Tools: Quality Center, Load Runner, Mercury

Other: Oracle (9i Release 2,10g, 11g); zLinux, Apache, IBM Websphere (Application Server, MQ, Portal, Websphere Data Power Integration), SOA and SOA Express, z/OS. IBM BPM (Blueworks Live, Business Process Manager and Business Monitoring). Able to create effective Test Cases, Test results, Defect Reports, Traceability matrix & Documentation / Presentations.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Technical Project Manager

Responsibilities:

• Managed high risk regulatory compliance projects (e.g., Dodd-Frank Act, Consumer Financial Protection Bureau, the Qualified Mortgage Rule, HOEPA and RESPA/TILA) The Home Mortgage Disclosure Act (HMDA), for the Mortgage Operational data environment (MODE) and the Mortgage Integrated Data Environment (MIDE) for the Consumer Lending Group Data Program PMO. Projects ranged from $250,000 to 2MM with project teams from 20 to 60 members. Projects consisting of multiple related work streams with complex interdependencies.
• Managed the creation of the Regulatory Data Repository, a new system of record that maintained and process data to evidence compliance with CFPB, QM Rule and other federally mandated regulations governing the mortgage industry.
• Managed numerous quarterly releases/projects for MODE and MIDE expanding capacity, migrations to new environment, data base portioning and performance enhancement.

Confidential, Charlotte, NC

Technical Project Manager VI/Program Manager

Responsibilities:

• Managed highly complex programs of of up to $10MM in scale consisting of multiple related projects of varying levels of risk. Managed cross-program dependencies and worked with the portfolio managers to develop mitigation plans. Oversight of major projects, providing strategic context, direction, and leadership to the teams and project managers involved. Partnered with program managers and portfolio managers from other areas of the organization to define, prioritize, and achieve strategic objectives. Tracked enterprise-level program benefits and realizations and actively managed cost. Managed complex, high profile, high risk strategic technology based infrastructure projects in the internet/ecommerce space within a Shared Services Governance framework. Directed highly technical teams from concept to implementation partnering with senior technology and LOB leadership to deliver high impact results on time and within budget. Platform experience inclusive of Online Banking, Online Bill Pay, Web Channel Marketing, Mobile Device Management, Online Customer Service and Account Management.
• Developed and implemented new go forward Enterprise Model for ESP managed domain for Web Channel Marketing. Managed high visibility project with over 60 team members implementing new infrastructure, iRules, F5’s, firewall rules, ASM’s, Zone Transfer Monitoring and RSA System Security and standards compliance). Maintained leadership oversight vendor project teams (ESP) guiding vendor infrastructure and security updates to meet WF requirements.
• Successfully managed and/or mitigated the BEAST Vulnerability (Online Banking Oracle/BEA WebLogic and JDK Upgrade).
• Managed and directed other Project Managers (serving as (serving as primary project leader) on comprehensive initiatives encompassing software and application development, new infrastructure (i.e., new server provisioning and upgrades, new environments and platforms, system environment upgrades, new technology implementations and server & system deployments). Data Center and application migrations, (processes and practices, inclusive of hardware, software, management tools, network and facilities), server builds and decommissioning, disaster recovery, Master Data Management, security and monitoring. Managed new infrastructure and data center deployments, asset auditing (SAN, NAS, domain controllers, co-location audits and security audits.
• Directed, managed and monitored all project resources, vendor deliverables, project financials and risk tracking and risk mitigation activities.
• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives. Planned and directed highly complex program schedules across business lines and multiple platforms.
• Prepared and provided consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management/ resolution and communication, at the executive level. Provides direction to all related technical project management staff while serving in the primary project leadership role.

Confidential - Charlotte, NC

Project Manager/Change Manager

Responsibilities:

• Managed Change Initiatives impacting BASEL II Compliance and other regulatory projects within Global Technology & Operations-Enterprise Credit Risk Technology.
• Managing teams and projects encompassing Data Sourcing, ETL & Data Warehousing, Business Intelligence & Business Objects, Portal Technologies, J2EE and JAVA Application development.
• Managed projects impacting Data Modeling, MicroStrategy and Business Objects, PortSum, Teradata, Informatica, Weblogic Application Servers and other technologies.
• Utilized Six Sigma methodologies and the DMAIC process in planning, design, implementation and in all aspects of project activities
• Partner with the Business Sponsors and executive stakeholders to achieve target deliverables.
• Managed end to end, full SDLC projects across the enterprise. .

Confidential - Charlotte, NC

Project Manager/Program Manager

Responsibilities:

• Developed, executed the Information Management PMO program and program management framework. Managed the Consumer Small Business Banking (CSBB) Customer Information Domain Governance process. Managed 100MM portfolio of data quality natives.
• Developed and implemented robust business solutions for enterprise Data Quality, Management and Governance routines for Customer Information Management.
• Managed and a portfolio of high risk, strategic projects impacting Global Wealth Management, the Merrill Lynch Merger, Credit Card, Deposits, Mass Affluent, Mass Markets, Trust and Home Loans and Insurance lines of business. Partnered with Anti-Money Laundering and Risk and Compliance in assessments audits of SOR’s and AIT’s (applications) and other business partners to ensure compliance with the enterprise model and standards for Anti-Money Laundering and Data Quality and Management and the Dodd Frank Act.
• Developed and implemented Project Management Governance process for the Customer Information Management Group in CSBB. Establishing Project Management Rigor and Methodology processes of initiation, funding, project resource alignment, portfolio prioritization methodology, guidelines and templates for project artifact (artifacts such as Scope Document, Design Document, Master Test Plan, Implementation Plans, Backout Plans, Disaster Recovery and Contingency Plans, Post Implementation Monitoring, Risk Matrixes, Risk Assessments, Risk Mitigation Plans, Change Control Process, Escalation Process, Communication Plans, Status Reporting, and Stakeholder Presentations) Test Environment Request and Preparation Procedures and guidelines for concurrence/approvals required at completion of each phase.
• Managing teams and projects encompassing Data Sourcing, ETL & Data Warehousing, Business Intelligence & Business Objects, Portal Technologies, J2EE and JAVA Application development.
• Developed Executive Dashboard metrics displaying project and portfolio performance tracking key deliverables, milestones, current state versus target and financial status.
• Co-chaired the Customer Information Domain Governance Council consisting of Data Quality, Management and Governance Executives and Senior Executives representing, Risk Management, Operational Risk Management, Anti-Money Laundering, Legal, Treasury, Audit, Global Human Resources, Finance, Enterprise Information Management, Global Technology and Operations and Information Security.
• Initiated and managed reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects.
• Directed internal and external resources to achieve business solutions within project guidelines. Resoled conflicts on operational issues and RFI's within defined areas of responsibility to maintain project timeline meet delivery dates.

Confidential, Columbia, SC

Technical Project Manager

Responsibilities:

• Managed internal and external (customer/client facing) projects, collaborating with client leadership and technical resources, negotiating complex implementation schedules, resolving conflicts, issues, managing risk and dependencies.
• Engineered new production clustered WebSphere environment for Linux deployment
• Developed and maintained up to and over 150 project artifacts for each project
• Consulted with executive sponsors & IT leadership, conducted, managed vendor deliverables, & performance.
• Directed and managed implementation of MS Project 2007 for the enterprise PMO from initiation (definition of scope, requirements gathering and determining specifications, development, development of the master plan and test scripts for functional and performance testing, Qual and UAT) through go live (development of implementation plan, Contingency Plans and user ) post implementation monitoring.
• Successfully managed end to end WebPack services conversion to SOA on new WebSphere MQ clustered environment and deployment to zLinux.
• Completed Asset Utilization Reviews and decommissioning of 1600 target servers
• (Windows and Sun) to develop Asset Profiles detailing:
• Asset type (Email, Web, FTP, Blackberry, Application, etc.), Manufacturer, model and serial#, IP Address and Server Platform (Operating System).
• Application Tier, System Support, Application Owners, Server Performance and Capacity.
• Identify assets at end of life, consolidation candidates.
• Developed decommissioning plans and schedules, partner communication plans and consolidation roadmaps.
• Conducted impact assessments, identified and tracked external dependencies and developed Risk Mitigation Plans and Recovery/Back Out Plans.
• Led numerous projects JAD's for J2EE distributed multi-tiered application development for deployment of Web-tiered, Business-tiered and Enterprise Information System-tiered components to J2EE and EIS servers (using SOAP messaging protocol for TCP/IP, SMTP and HTTP Internet/Intranet) and Client-tiered components deployed to client machines.
• Determined requirements, developed Scope and Design documents, the Master Test Plan (Unit Test, System Test and Qual, UA Testing, automated scripts for Load Runner, created reports and monitored through Quality Center), created and initiated Implementation Plan and Post Implementation close out and monitoring.
• Managed from initiation to implementation BI (real time business intelligence) integration of Call Center with new VOIP and telephony services with conversion of SIP switches to OSA (determined scope, business requirements, guided discovery and determination of telephony specifications, development of RFP and vendor selection process, development of vendor SOW and service contracts, managed vendor deliverables in parallel with project milestones, developed system prototype and completed operator with actual system UI of all impacted operators by “go live” target date.
• Successfully lead R&D of IT solutions and lead solution implementation from POC (Proof of Concept to production (increasing system capacity and data processing 240%).
• Managed the successful expansion of data warehouse projects (DB2 and Oracle) and data base partitioning.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Managed Project Management Center PMO IT project teams to meet objectives from post design to production involving technology, process, & organizational change initiatives.
• Managed moderate to complex projects in scope and complexity. Coached, mentored and consulted with sponsors, and leadership to produce best business case value.
• Provided high level planning and management.
• Identified and established priorities and deadlines and monitored project financials to maintain quality of service.
• Developed project plans (MS Project), completed updates, developed compressed schedules and determined critical path and critical path tasks.
• Evaluated and reported progress (status reports) in terms of quality. Scheduled and conducted project control meetings. Provided consultation on complex solutions, process improvement, work flow, key dependencies and impacts critical to quality.
• Effectively managed nine member project team (2 Business Analyst, Project Coordinator, Technical Lead, Technical Writer, Moss Developer, .Net Developer, WSS2and Web (J2EE) application development).
• Completed project ahead of schedule, maintaining high quality and within budget.
• Utilized the PMI PMBOK & Waterfall Project Management methodologies. Effectively managed risk, issues and project change control.
• Developed career portal (Career planning, career mapping, learning portal, resource planning, job description development and approval process, job description warehouse, senior management and executive dashboards and career planning tools).
• Managed and led Web application development (J2EE) of over 15 applications.

Confidential, Charlotte, NC

Program Manager

Responsibilities:

• Manage corporate wide multi-site operations, facility and capital projects, insurance and risk management programs and processes. Manage projects and communicate processes for analysis, scheduling and decision making for assignment and project priorities. Directing project implementation (scope, plan, budget and status reports). Provide overall governance and guidance to project teams. Create, maintain and enhance processes associated with engagement, compliance and quality.
• Developed Project Management Governance process from initiation, funding, requirements gathering, governance process from Scope and Design through Implementation/Production. Developed and implemented RFP (Request for Proposal) for vendor/supplier selection. Developed guidelines for Communication Plans, Risk Mitigation Plans, Disaster Recovery/Business Continuity Plans and HIPA Compliance and test Protocols, Reporting Process, SOX Compliance, Status Reports and Vendor/Supplier Performance Management Procedures.
• Conducted Real Estate acquisitions, site locations for new facility/business expansion into new cities handling zoning modifications, procurement of required business and regulatory licenses, s and permits.
• Conducted negations with local elected and municipal officials;
• Directed IT infrastructure audits and improvements projects for network and telecommunication upgrades/new installation
• Negotiated with vendors for T1 connectivity, IT network support and bandwidth required for business purposes.
• Directed and managed office and work station relocation and new facility setup to meet HIPPA, Joint Commission, NFPA, EPA, ADA, NC Department of Human Services and federal safety/security and state regulations for healthcare organizations, including installations, testing and of fire alarm/fire suppression systems, emergency backup systems, lighting and evacuation plans; Disaster Response Plans and BCP (Business Continuity Plans.
• Leader, corporate HIPAA Security and Environment of Care initiatives across all data management platforms.
• Project Manager for CMMS implementation (web based capital project management and asset management/tracking application). Managed end to end implementation. Directed and managed teams consisting of: Presentation Team Leads and Teams, Middleware Team Lead and Teams, Network Engineers, Design Architects, Developers.

Confidential

Project Manager- Risk Management Consultant

Responsibilities:

• Implemented, developed, and deployed IT resources and processes for risk management. Created and managed aggregate roadmaps of project portfolios. Established, published and monitored portfolio performance metrics. Created, maintained and enhanced processes and systems managed by the PMO business enterprises.
• Utilizing "Six Sigma" methodology, averted projected growth in losses of $460,000 and reduced losses below the prior year's level by $300,000. Streamlines processes improving vendor/contractor management and monitoring CTQ's (Critical to Quality). Total savings in 12 months $760,000.

Confidential ., Charlotte, NC

North American Program Manager

Responsibilities:

• $4 billion subsidiary of Continental, AG, $13 billion major automotive components supplier.
• Directed risk management systems and processes across the organizations footprint. Directed project development, implementation, scope and budget. Strategic resource to senior executives on operational risk management, risk mitigation, mitigation and cost reduction.
• Drove process of corporate change establishing new vision and attitude of employee's and management regarding risk management as an integral part of business operations. Established accountability, performance metrics and management reporting guidelines based on leading indicators.
• Managed the national insured and self-insured insurance and claims management/claims litigation programs with budgets exceeding $10 million annually, reduced costs $1.1 million in 18 months.
• Domestic project leader of global integration of SAP Risk Management and Materials Management modules for regulatory reporting and compliance utilizing SWIFT methodology techniques. Managed and directed project teams consisting of:
• Off shore Project Managers in Germany, France, The Czech Republic, The Slovak Republic, Mexico and Brazil, Presentation/GUI Team Lead and Team, Middleware Team Leads and Team, Technical Implementation Managers, Implementation Planning Team Leads and Teams, Security Team Leads and Teams
• Member Global management team implementing policy for operations worldwide
• Managed $120 million multi-state portfolio of projects in North and South America.

Coca-Cola Bottling Company, Charlotte, NC

Program Manager

Responsibilities:

• Risk management resource to Division VP's and GM's with joint P&L accountability managing and implementing business unit projects.
• Developed and implemented comprehensive program for 750 employees in three months reducing losses 10%.
• Implemented new risk management strategies at four facilities, developing risk mitigation plans through multi-site teams.
• Championed implementation of Computer Based project to meet regulatory compliance for 2500 employees saving $7.5 million dollars (in non-production down time) versus traditional class room methodology.

Confidential, Charlotte, NC 9

Program Manager

Responsibilities:

• Business partner with Business Unit Leaders directing organization compliance with state and federal regulations, and implementing processes improvements that reduce costs and improve efficiency.
• Directed process improvement project restructuring City of Charlotte Finance Department's Account Payables system to computerized format.
• Lead process improvement project implementing voice technology for the customer service unit for Confidential Finance Department's Revenue Division.
• Implemented management and employee cross functional risk management teams reducing "loss drivers" 50% in one year.