SUMMARY:

• 8 years of experience in the IT industry with strong Business Analyst experience.
• 2 years of experience in the IT industry with strong DBA experience.
• Extensive experience in the Telecom/Mobile and Financial industry in the Billing, Risk Analysis and Customer Management and Data Management Modules.
• Worked into SDLC, ITUP process, agile methodology and handled multiple projects
• Software Development Life Cycle (SDLC) experience including Requirements, Specifications Analysis/Design and Testing as per the Software Development Life Cycle.
• Strong knowledge on various SDLC methodologies such as RAD, waterfall and concepts like Service Oriented Architecture (SOA).
• Worked on Web Services Testing using SOAP UI 4.0/3.0, Apache Axis Client 2.x, Eclipse 3.4, and IBM RAD 7.0.
• Testing of Web Services using web services client generated using Apache Axis, SOAP UI, TCP Monitor to track request and response SOAP Messages
• Has good knowledge of web technologies like Web Services, SOAP, XML, HTML, Style Sheets, ASP, JSP, ASP.NET, .NET, JavaScript, Perl, VB Script, VB, Java, C, C#, and C++.
• Experience in working on UNIX, Sun Solaris, Linux, Windows platform. Developed Shell scripts.
• Excellent Analytical skills to create and understand the Business Process and Functional model.
• Participated into JAD sessions with all the stake holders to capture and understand the requirements.
• Experienced in analyzing and preparing Project Deliverables such as Business Requirement Document (BRD) and Functional Requirement Document (FRD) / SRS and proposed changes for process improvement.
• Experience with process modeling using Unified Modeling Language (UML) including use case, sequence, activity and deployment diagram.
• Experienced in creating Functional and Business Use Cases and Traceability
• Proficient in leveraging MS Project, Excel, Visio, UML, Top Team, Power Point and UML.
• Experience in conducting Gap analysis, User Acceptance Testing (UAT), and ROI analysis.
• Exposure in Agile process i.e. Review User stories, conduct Sprint meetings, worked with Product owner to priorities the user stories, and reviews the Burn down chart.
• Assured software delivered meets all expectations of final UAT plan on User Scenarios.
• Strong experience in QA methodologies, Risk based testing, Defect tracking, escalation and track to closure.
• Exposure in collaborative tools like SharePoint, Alfresco
• Execute the SQL queries and experience into Data analysis, Data mining and data processing.

TECHNICAL SKILLS:

Programming Languages: C,C++, JavaScript,VBScript, Power Builder, SAP, Oracle, SQL Server 2005, 2008

Microsoft Tools: Microsoft Visio, Microsoft Project, MS office Suite, MS visual Studio, Business Object

Reporting: MS Excel, MS Access

Database: MS SQL Server 2005, 2008, Oracle 9g

Operating Systems: Win 95/98/NT/2000/XP, Unix

PROFESSIONAL EXPERIENCE:

Lead Business Analyst

Confidential

Responsibilities:

• Review needs requirements and suggest solution alternatives
• Participate in solution prototyping for validation
• Test new or modified application functionality to business specification
• Execute tests to ensure that the change matches the desired functionality
• Perform tests to determine application performance, including effect on existing, or planned changes, to functionalities
• Assess user requests for new or modified systems functionality and write business specification for programmers
• Discuss desired change with user and prepare specification document accordingly
• Complete technical specifications
• Manage project resource to ensure timely implementation
• Review and maintain corporate systems data interfaces
• Manage the daily/weekly/monthly file load processes and review for completeness to ensure data integrity
• Serve as Help Desk support for users of UR corporate systems
• Respond to broad range of questions from users, from simple to complex issues
• Assist in corporate systems reporting
• Provide reports for ad - hoc user requests

Environment: Java, J2EE, MS Word, MS Excel, Lawson, DB2, Oracle, MS Visio and Windows NT

Business Analyst

Confidential, OH

Responsibilities:

• Conducted Requirements Gathering/brain storming sessions for the enhancements needed and worked towards creating Business Requirements document (BRD) for these changes.
• Created Business Requirements Document by applying reverse engineering for already implemented Applications.
• Worked on the incident management tickets raised by help desk accompanied by alternate communications such as phone calls or emails.
• Worked with clients and business representatives to develop and gather requirements for new enhancement requests.
• Analyze and translate business requirements into working prototypes and mock-ups.
• Conducted Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers.
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specification

Environment: Java, J2EE, MS Word, MS Excel, MS Visio and Windows NT

Business Analyst

Confidential

Responsibilities:

• Involved in the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Interacted with the end users to create the process requirements and to explain the design and the flow of future data modules.
• Conducted JAD sessions involving Subject Matter Expert, Project Manager, Developers, and the end-users regarding the customization of the application to meet the requirements.
• Identified opportunities for business process improvement through various meetings with business users, SME's and developers Prepared Solutions Design documents after thorough analysis of Client's requirements documents
• Created Functional Specification Documents using MS Word and MS Visio
• Participated in Kickoff meetings with the clients

Environment: Java, J2EE, MS Word, MS Excel, MS Visio and Windows NT

Business Analyst

Confidential - Philadelphia, PA

Responsibilities:

• Identifying potential impacts or gaps in terms of organization, business and processes between current customer situations, and the desired end-state of the software solution.
• Focusing on issues and risks of the software solution.
• Experience as JAD (Joint Application Development) Facilitator and Meetings Coordinator
• Configured Test cases on SOAP UI using WSDL to unit test the Moteaf API’s.
• Experience in structured software development life cycle methodologies, tools and techniques.
• Understand and comply with established design principles, standards, and procedures for software development.
• Effectively analyzing software solutions through structured testing in order to validate the application for business and technical requirements while guiding the improvement of the application.
• Prepare and present concepts and vision (written and verbal) to the software development team, management, and other internal and external stakeholders.

Business Analyst

Confidential

Responsibilities:

• Participated in gathering user requirements, developing functional and non-functional requirements of Critical Business Processes.
• Project governance, including day-to-day management and resolution of risks, issues and dependencies.
• Creation of functional specifications, business requirements analysis, flowcharts and process maps.
• Captured Requirements through detailed discussion with client and project managers.
• Developed detailed Business Requirement Document and Software requirement artifacts.
• Established Traceability between the Requirements and the Tests cases in Traceability Matrix.
• Creating and reviewing Business Use Cases and test cases.
• Hand off the requirement and creating the solution as per stakeholder feedbacks.
• Estimations and resource identification for all Minor and Major releases.
• Review and analysis of the Functional Documents and Design Document
• Assist the offshore team and review the artifacts prepared by them.
• Verify and Validate Bug fixes, follow the review process and give an absolute quality work as deliverables.
• Analysis and recommendations as a part of Functional & Regression Testing.

Business Analyst

Confidential

Responsibilities:

• Involved in various billing projects to gather requirements and write design documents for the billing module and Customer Service modules
• Translate high-level business requirements into detailed technical specifications, design, develop, and test IT solutions to meet business requirements.
• Done end to end analysis and worked closely with the business & development teams.
• Work with tech leads to identify the root cause analysis of production issues due to data errors and resolve the same to avoid future failures.
• Created management reports for PMO teams and followed escalation process.
• Analysis of the Design documents by working closely with the on shore team member.
• Review Test Cases and Test Plans

Confidential - Wilmington DE

SQL Database Administrator

Responsibilities:

• Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)
• Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)
• Troubleshoot SQL Server service outages as they occur, including after-hours and weekends
• Configure SQL Server monitoring utilities to minimize false alarms
• As new systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies
• Install and configure new SQL Servers
• Deploy database change scripts provided by third party vendors
• When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes
• Document the company’s database environment