Summary

• 9+ years of experience as a Business analyst in financial, logistics, healthcare & insurance/reinsurance industry.
• Acted as a liaison between business users and technical team.
• Strong Knowledge of business Architecture & analyzing business processes.
• Worked individually, as well as in team environment, to achieve project quality goals.
• Translated business requirements & user expectations using UML & making Use cases.
• Extensive experience in analyzing models and optimizing business processes, data flows, documenting final requirements and functional specification documents.
• Experience in web technology, Enterprise Content Management Systems (ECM) and business process automation.
• Experienced in functional BPM solutions.
• Conducted training sessions for users to give them better understanding about system.
• Facilitated and conducted weekly status meeting with Stakeholders and Business Users.
• Prepared document tracking, document management and generation, post - closing module and originator fast data collection.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/ 2000/ XP/2007/2008

Databases: Oracle, MS Access, MS SQL Server

Tools: MS Power Point, MS project, MS Office, Visio, iRise, Share Point, Web Services

Modeling techniques & Methodologies: Agile, Use Case Modeling, UML (Use case, Sequence diagram, Activity Diagram, Class Diagram), RUP, SQL

Quality management: Lean Manufacturing, TQM, Six Sigma

TECHNICAL SKILLS

Confidential, New York, City, NY

Senior Business Analyst

Responsibilities:

• Wrote functional specification documents & developed non-functional documents.
• Created current state process flows to ensure business partners processes were understood and documented.
• Used agile methodology to provide quick and feasible solutions.
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Strong skills in Business Process Modeling (BPM) and Business Process Reengineering (BPR).
• Conducted interviews with the AAA division which is assigned to New York State Insurance to know how exactly the mass claims work.
• Gathered requirements for the financials within the organization (Wealth Management) such as Employee Pay roll, arbitrator/mediator payment, funding from New York State etc.
• Created detailed functional specifications to ensure development of system processes and data flows were achievable and understood.
• Collected, documented & managed business requirements and managed all change requests.
• Documented Enterprise content management system (ECM) for operations and production support.
• Conducted workflow, process diagram, data analysis and GAP analysis to derive requirements for existing systems enhancements.
• Share Point document management system.
• Conducted UAT (User Acceptance Testing) to make sure that all user requirements are catered by the application & involved in preparing a user manual for the application.

Environment

Windows, Oracle, Agile, Scrum, MS Office, SQL, MS Visio, Share Point, BPM, BugZilla.

Confidential

Business Analyst

Responsibilities:

• Gathered Business Requirements, performed workflow analysis, defined the scope, and performed GAP analysis.
• Developed Process Models, detailed Business Policies and modified the business requirement document.
• Request Handling System from the current manual processes using Business Process modelling (BPM).
• Business requirement documentation using UML and Agile methodologies.
• Analyzed reporting process, suggested checks & modifications in process to avoid errors.
• Actively participated in status report meetings & interacted with developers to discuss technical issues.
• Conducted Walkthroughs and defect meetings periodically to assess the status of testing process & discuss areas of criticality.
• Involved in designing, developing modules in web application and UI in .Net environment.

Environment: Windows XP, Agile, Scrum, MS SQL Server, UML, MS Visio, MS Share Point, MS Office (MS Word, MS Excel, MS Power Point), Bug Zilla.

Confidential . - New York, New York

Business Analyst

Responsibilities:

• Worked closely with Financial Advisor (SMEs) to obtain a detailed knowledge about wealth management, Risk Management.
• Conducted Business requirements analysis and GAP analysis to show the current and proposed functionalities of the system.
• Wrote functional specification documents & developed non-functional documents.
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Worked on Content Management (ECM) and business process automation.
• Ability to understand technical concepts presented by our investment committee and financial advisors, and then to develop them into a variety of communications for our financial business partners, clients and prospects.
• Conducted UAT (User Acceptance Testing) to make sure that all user requirements are catered by application & involved in preparing a user manual for the application.

Confidential

Business Analyst

Responsibilities:

• Agile method of SDLC was used to incorporate flexibility & to provide faster results as the users of this group were highly susceptible to change.
• Requirements were gathers in group discussion and with face-to face interviews with stake holders like directors and the RF engineers & technicians.
• Co-worked with QA in writing test plan & data flow diagrams based on Use Cases using MS Visio & prepared expectation management metrics & change management plan.
• Determine amount of insurance already held on risk from company records and calculates reinsurance that company can accept, based on limit of liability.
• Respond promptly to broker/reinsurer inquiries and resolves or submits recommendations for resolution of reinsurance and insurance technical issues.
• Collected information from the developer teams and created trouble tickets for business process-related issues and improvement requests.

Environment: Windows, Oracle, Universal Data Base (UDB), MS Office, MS Visio, Quality Center, RUP, BugZilla,.NET.

Confidential

Responsibilities:

• Facilitated sessions with senior staff to identify the business flows and determine whether any current or proposed systems are impacted by the transaction.
• Produced report identifying impacts & providing recommendations & best practices using use cases & business intelligence.
• Developed a work plan detailing tasks & efforts required effectively using GAP analysis.
• Analyzed and planned business projects and requirements management with use cases & data mapping techniques.