SUMMARY

• Around 7+ years of Industry experience as a Business Analyst in Retail Banking Customer Relationship Management (CRM), Financial Banking & Commercial Insurance sector.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies(BPMN)
• Worked on different Software Development Life Cycle (SDLC) methodologies like Waterfall, RUP, Agile & Rapid application development
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Highly engaged and created IT service Portfolio and Catalog for Insurance and Banking projects which not only supported the Product Executive decision on the current scope but also assisted with planning on future and cost effective product and feature dat will be added in further enterprise releases.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way using Rational Requisite Pro to track development.
• Professional experience in data analysis, operations management and development, design, documentation and testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End - to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Modeling: MS Visio, Rational Rose

Project Management: MS Project

Tools: MS Outlook, MS office, MS Visio, MS Excel

Operating System: Windows 95/98/2000/XP/ 7 and UNIX

Defect Tracking: Test Director 6.x/7.x/8.0

FINANCIAL SKILLS: Financial Analysis, Cash Basis Entries, Fixed Income Analysis/Derivatives, Strategic Planning, Testing and Automation Forecasting and Trend Projections, GAAP, FRX Reports, ROI-Sales Risk Management

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
• Initiated the project with creation of GAP analysis document and IT Service Catalog to understand the as-is current state framework of the application.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Defined insurance products in the Guidewire application such as Billing, Underwriting, and brief claims.
• Set up delivery notification for direct bill renewal policies in Guidewire after review.
• Conducted JAD sessions for better understanding and refining requirements in coordination with multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.
• Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
• Created Document for Commercial Package Policy Components (CPP) and Business Owners Policy (BOP) for Small and Medium Sized Businesses.
• Used Rational Requisite Pro as requirement gathering tool.
• Identified all use case components including basic, alternate and exception flows.
• Gatheird functional requirements from all departments to customize Guidewire functionality accordingly
• Participated in various architectural development sessions to provide technical team with a better understanding of the requirements.
• Managed the overall application requirement and merging it with the new releases of Guidewire application
• Accumulated systemrequirementsfrom Policy/Claims/Billing departments throughsurveys and interviews.
• Generated automated approach for recurring payments in Guidewire.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathering business requirements and converting them into functional requirement specifications and user requirement specifications via Rational Requisite Pro.
• Carried out detailed and comprehensive business analysis with the RUP methodology.
• Saved quotes of prospect clients using Guidwire and created recurring reminders of their current policies expiration date.
• Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.
• Participated in Change control meetings recommending appropriate actions after analysis of changing requirements.
• Continuously tested Guidwire InsuranceSuite for effective functionality
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Provided training to users and involved in conducting UAT sessions to gain user confidence and approval.
• Provided project manager with regular status updates assisting the overall project management initiative.
• Performed requirement walkthroughs with the Development and QA teams with the aim to develop testing strategies and test plans such dat test cases dat reflect user needs.
• Worked extensively with MS office suite for preparing status reports.

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Engaged with the Product SMEs and Architecture team to document the IT Service Portfolio to understand how is the current application performing and recommend/brainstorm on the prospective change we need to scope in for a better functionalizing portal.
• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting
• Work was performed in an Agile based environment where I contributed to daily standup meetings and spoke at bi-weekly iteration meetings in front of the customer’s representatives
• Performed Gap Analysis to ensure the changes to existing systems are well documented for developers and are communicated clearly to the business from a smooth roll-out and user training perspective.
• Generated project metrics for each phase and presented the same to customer using power point presentations.
• Worked intensively with the team QAs and was involved in creating UNIT/FUNCTIONAL Testing scenarios and Integration Testing for database testing.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Worked with team members in development ofTest planand Test Cases based on Business Requirements and Required Documents.
• Created Use-Cases and Requirements documents to document business needs.
• Created and maintained theRequirements Traceability Matrix (RTM).
• FacilitatedJAD sessionsto collect requirements from system users and prepared business requirement dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.
• Facilitated meetings to prioritize and assign the individual tasks in Microsoft Project.
• Worked on creating Functional Specifications, UI specifications and UI prototypes
• Designed Use Cases using UML and managed the entire functional requirements life cycle..
• Created test scripts and conducted Functionality, Security, Positive, Negative, Browser Compatibility, Data driven andUser Acceptance Testing.
• Coordinated bug fixing activities related to issues raised during end -User Acceptance Testing (UAT).
• Performed end-to-end testingUser Acceptance Testingand coordinated sign off.

Confidential, Greenwich, CT

Business Analyst

Responsibilities:

• Analyzed the Business Requirements to understand the Release changes.
• Involved in gathering requirements for different solicitations and business processes and write test cases and test scripts. Created Use Cases for the Development.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle; propounded early development and base-lining of a robust executable architecture.
• Communicated requirements, architectures and designs using Unified Modeling Language (UML) to create use cases, activity diagrams.
• Performed data Gap analysis for understanding the needs of various elements of structured finance department as found on the core form, the old/ legacy system and the future state.
• Procured functional requirements from business end-users and prepared business requirement documents to supply the code-making divisions with the scope of work for the prototyping of applications.
• Developed Test Strategy to reflect the changes. Participated in formulation of the test strategy and execution of test strategy.
• Prepared business process models of business activities spanning from conceptual to procedural levels; logical data models containing set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements for the analysis and documentation of business data requirements
• Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook, Project) for calculations, graphs, analysis, presentation and documentation throughout the project.
• Performed End To End Testing of the application.
• Manually tested the application. Execute test scripts, coordinated & conducted UAT testing.
• Hands on experience with SQL queries for various tasks.
• Manually tested different types of accounts and used WinRunner/QTP to do Regression testing to test if the new functionality responded in an orderly manner.
• Performed Functionality Testing and GUI Testing using Quick Test Pro (QTP).
• Defect management was done using Test Director
• Involved in identifying data for testing purposes. Integrated testing was performed to check if the flow of applications was smooth.
• Functional testing was performed to check if all the new functionality worked as per specifications.

Confidential, Westfield Center, Ohio

Business Analyst

Responsibilities:

• Responsible foridentifyinganddocumenting business rulesand creating detailedUse Case’s.
• Created Use cases, Use Case diagrams, Business Flow diagram, Navigational Flow diagrams, Data Flow diagrams, AS ISbusiness diagrams and Activity diagrams usingVisio.
• Conducted workflow, process diagram andGAPanalysis to deriverequirementsfor existing systems Enhancements.
• Partner up with peers/ technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demands of the end users.
• Conducted manyinformal sessionsto develop an architectural solution dat the application meets the business requirements, resolve open issues, andchange requests.
• LedJADsessions with end users ensuring dat the software addressed all business needs and conducted Rapid Application Development sessions(RAD).
• Worked closely with the Underwriting operations team to model the screens which met user defined requirements and company standards.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensure dat appropriate documentation is in place.
• Responsible for allproject documentationsand end user training materials.
• Facilitated Design/ Development (technical design) review’s and ensured dat business requirements are met.
• Developed system integration test plan and ensured customer acceptance/ satisfaction.
• Ability to interact effectively with internal andexternal parties coordinating related support and development activities.
• Worked closely with the project managers to monitor progress and deliverables for the project.
• Regularlyscheduled meetingsto review the project status/ plan with senior technology staff.
• Responsible for creating areporton a weekly basis listing committed dates andrisksdat impactproject schedules and status information.

Environment: MS Excel,MS Visio,MS Access, Windows XP,MS Outlook.

Confidential, Des Moines, Iowa

Business Analyst

Responsibilities:

• Played the role of aUse Case Analystin a RUP environment by eliciting Business Requirements from business users by conducting various meetings
• Conducted various interviews and meetings forrequirement gatheringwith key business users and SMEs at in-house location.
• Used Guidewire to upgrade the current billing system to track all policyholder’s payments and distributions to each policy.
• Maintained and kept track ofstakeholders requestfor system enhancements and changes.
• UsedRational Requisite Proto analyze and document requirements.
• Worked withdevelopmentandtesting teamsto accomplish timely release objectives.
• Analyzed the system functionality in relation to impacts of thechange requestsand other system modifications.
• Worked on Guidewire to set up broker’s commission disbursements functionality and invoicing functionality
• Documented thechange requestsand provided the reasons and root cause of change.
• Created and modified the Use Cases for incoming change requests and system enhancements.
• Developed thetest conditionsandtest casesto be used in testing the system based on business requirements, technical specifications and/ or product knowledge.
• Generated automated approach for recurring invoices in Guidewire to policy holders
• Designedscreen mockupsfor changes in system functionality usingMS VisioandMS Paintetc.
• DocumentedMeeting Minutesof various meetings andBrainstorming Sessions.
• Developed projectdelivery schedule, managed projects and identified resources to successful completion.
• Have excellent technical writing skills.