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Business Analyst Resume

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Champaign, IL

SUMMARY

  • Extensive experience in Software methodologies such as 'Agile', 'Waterfall', 'RUP', 'Scrum', 'Requirement Gathering & Analysis', 'Business Process Design', and 'Software Validation'.
  • Specialized in gathering user requirements, preparing and analyzing Business Requirements Documents (BRD) transforming them into Software Requirement Specification (SRS), and propose changes as propose changes based on various internal and external requirements gathered for process improvement using MS Office Suite and/or Rational Rose Suite.
  • Comprehensive knowledge of Rational Unified Processing (RUP), Unified Modeling Language (UML), Capability Maturity Model (CMM), and Use Case Specification Documents (USD).
  • Experience working with 'Business Continuity Analysis'.
  • Proficient in creating Use - Case, Activity, Class, Data-Flow, Business & Sequence Diagrams and Use-cases using MS Visio and Rational Rose Suite.
  • Knowledge of Fixed Income Securities, Lending Risk, and Interest Rate system
  • Experience in organizing 'Joint Application Development (JAD) & Joint Requirement Planning Sessions (JRP)', Interviews, Meeting & Workshops with end-user, clients and stakeholders.
  • Extensively conducted Feasibility Report Analysis, Risk Analysis, Financial statement review and analysis, Impact & Quantitative Analysis.
  • Experience in 'Project Management' i.e. project scoping, planning, estimating, scheduling, organizing, directing, controlling, budgeting and drafting remedy procedures.
  • Participated in logical design session and physical design session with Project Stakeholders.
  • Project management experience including 'Client Relationship Management', 'Customer Interaction', 'Scope Definition', 'Project Planning', 'Change Control' 'Scope Creep Management', 'Integration & Release Management'
  • Experience in 'Functionality', 'UI', 'Performance', 'System & Regression testing of Client/Server', and 'Web Based Applications'.
  • Excellent presentation skills, Expert in preparing contingency plans, review logs, forecasting and planning work schedules using 'Microsoft Project'.
  • Experience working with 'ASP', and 'HTML'.
  • Proficient in 'IBM-Rational ClearQuest'.
  • Extensive experience with 'Functional Analysis and Development including Requirement Analysis and Functional Design'.
  • Strong knowledge of 'Business Intelligence', 'Data Warehousing', 'Business Process Re-engineering' and 'Business Architecture'.
  • Expert in conducting 'GAP Analysis', 'User Acceptance Testing (UAT)', 'SWOT Analysis', 'Cost Benefit Analysis', and 'ROI Analysis'.
  • Experience in Automated testing using 'Win Runner', 'Load Runner', and 'Rational Test Team', and 'Test Director' for reporting bugs.
  • Demonstrated ability to work actively in different phases of SDLC, fostered cooperation and collaboration among individuals in the work unit and helped resolve conflicts amongst teams constructively.
  • Ability to learn new business areas and new applications on-the-job.
  • Analytical, Planning, Execution, Negotiation, Problem Solving and Risk Management Skills.
  • Ability to work in teams using excellent relationship building and interpersonal skills.

TECHNICAL SKILLS

Programming Languages: SQL, ASP.NET, HTML

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux

Databases: MS Access, MYSQL, SQL Server, Oracle, Teradata, DB2, Sybase

SDLC Methodologies: Rational Unified Process (RUP), Agile, Waterfall, SCRUM, UML, Business Data Modeling

Documentation Tools: Microsoft Office (Word, Excel, PowerPoint)

Automation Tools: MS Visio, Rational Rose Suite, Rational Clear Case, Rational Requisite, SharePoint

Utility Tools: MS Office Suite, MS Project, TOAD, Abode Photoshop

Testing Tools: Test Director, HP Quality Center, JIRA, Quick Test Pro (QTP), WinRunner, LoadRunner

Email Servers: Microsoft Outlook, Lotus Notes

Web Technologies: HTML, XML, .NET, IIS, Apache Tomcat, IBM Web Sphere

Reporting Tools: Business Objects Enterprise (Web Application, Desktop Intelligence, Designer Reporter), SQL Server Reports (SSRS)

PROFESSIONAL EXPERIENCE

Confidential, Champaign, IL

Business Analyst

Responsibilities:

  • Conducted user interviews, gathered requirements and analyzed the requirements using Rational Rose Suite, Requisite Pro - RUP.
  • Conducted JAD session with Stakeholders, users, vendor, Subject Matter Experts (SMEs), and Project Directors for open and pending issues to develop specifications.
  • Conducted user interviews and JAD sessions at both in-house and clients locations, and created business requirements document.
  • Worked on several different projects of the company, including the enhancement issues with the company's main product iRMTM 3.0.
  • Documented High Level Logical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
  • Developed plan for 'Business Continuity Management'.
  • Modeled the AS-IS system and performed GAP Analysis for the existing system in order to map it to the To-Be system.
  • Created 'Use case diagrams', 'Sequence diagram', and 'Activity diagrams' after accessing the scope of the Project and understanding the business processes.
  • Reviewed test cases written by QA team and made notification for better execution of test cases.
  • Documented Requirement Traceability matrix in Requisite Pro for traceability of requirements through test cases.
  • Coordinated with the PMO group in defining timelines & schedules for the project.
  • Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process.
  • Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors and verified it through regression testing.
  • Served as the primary point of contact between business and technical staff at all levels.
  • Worked on Claims processing system within the company for scanning and capturing of data including working on UB-92 claims forms. Involved in using the technology to recognize, validate, store claims and their attachments using HIPAA compliant interface.
  • Worked helping with 'Medicare and Medicaid' cases

Environment: MS Office, MS Visio, MS Project, SQL, ASP.Net, Web Logic, UNIX, UML, SharePoint, HP Quality Center, Oracle, SQL Server, Agile, RUP.

Confidential, Arlington, MA

Business System Analyst

Responsibilities:

  • Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Played a pivotal role in 'JAD Session', helping to develop detailed solutions and documented the Functional and System specification requirements.
  • Worked as an Interface between the end users and the different teams involved in the application development for the better understanding of the business and IT processes.
  • Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
  • Defined program and project goals, objectives, products, services, constraints, assumptions, risks, and facilitated processes by working with the project team, sponsors, and stakeholders to baseline the scope of the work and enable development of the plan.
  • Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows using MS Visio and documented the business process and various business scenarios.
  • Performed quality audits of the requirements and distributed to all stakeholders. Conducted user interviews and JAD sessions as a part of the requirements elicitation.
  • Implemented the full 'System Development Life Cycle' including requirements gathering, documentation, development and quality assurance.
  • Conducted 'User Interviews' and 'JAD' in-house as well as at client's locations and made documentation.
  • Helped with planning, organizing, and managing resources using 'Business Continuity Managements Skills'.
  • Worked on 'Data Warehousing' including 'Extract, Transform, and Load' (ETL).
  • Identified, researched, investigated, analyzed, defined and documented business processes and 'Use Case' scenarios.
  • Conducted heuristic & expert reviews, usability studies, and user surveys.
  • Assisted with 'Manual and User acceptance testing of the systems (UAT), developing and maintaining quality procedures and ensuring that appropriate document is in place.
  • Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Ensure on-time and on-budget performance and time management of the assigned efforts to the mutual satisfaction of the business partners/sponsors.

Environment: Rational Enterprise Suite (Rose, Clear Case, Clear Quest), Agile, Waterfall, Visual Basic, SQL, IBM Websphere, Oracle, MS Office, DB2, Sybase, SQL Server Reports, MS Vision, WinRunner, LoadRunner, Quick Test Pro

Confidential, Woburn, MA

Business Analyst

Responsibilities:

  • Worked on the up-gradation of their database that has all the record of all the patients and customers. Including merging of several different data marts and building a new database so that managers can see all the information all together and then managed the database. Including managing their claims processing system plus managing the government funding part to support Medicare and Medicaid through the internal software system within the company.
  • Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Rose Requisite Pro - RUP.
  • Implemented the full System development life cycle (SDLC) including requirements gathering, documentation, development and quality assurance.
  • Identified, research, investigate, analyze, define and documenting business processes.
  • Conducted workflow, JAD, Process diagram and GAP Analysis to derive requirements for existing system enhancement.
  • Responsible for identifying and documenting business rules and creating detailed Use Case.
  • Worked on managing data using the several Data Warehousing techniques.
  • Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specification and product knowledge.
  • Helped with organization of the whole project using Project Management
  • Developed timelines for project delivery and managed projects and resources to successful completion.
  • Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.

Environment: MS VISIO, RUP, .NET, Oracle, SQL server, MS Access, Power Point, MS Excel, HP quality center, Java, XML, MS Visual Basic, MS Office Suite, MS Visio, PL SQL, SQL

Confidential, Winchester, MA

Business / Data Analyst

Responsibilities:

  • Directed process development activities using core methodologies and analytical procedures to develop and model business processes that meet technology requirements to ensure compliance and operational efficiency.
  • Organized cross functional teams to create, review & revise business process & narratives for gRED Phase / Phase 2 Clinical Trial Data application using PlanSource
  • Performed Resource Loading of Clinical Operations, forecasting 5 year Schedules using Planisware
  • Created Business Process Mapping of Clinical Trial Portal (CTP) an internal Genentech Web Service
  • Collaborated with Genentech Leadership, Managers and SMEs to deliver Business and Training documentation
  • Provided expertise in working with gRED ClinOps teams to address gaps and identify process improvements
  • Authored numerous procedural documents including Business Narratives & Project Management templates

Environment: MS Office Applications, Business Process Methodology, Biotechnology, Clinical Operations, Project Management, Java, JSP, XML, MS Visual Basic, MS Office Suite, MS Visio, PL SQL, SQL, WinRunner, & LoadRunner

Confidential, Long Grove, IL

Business Analyst

Responsibilities:

  • Designed and developed risk management solutions for high risk commercial clients in the areas of commercial auto, general liability and workers compensation.
  • Handled second tier expense reserve for self-insured litigated claims utilizing general understanding of reserving philosophy and knowledge of Third Party Agreement (TPA) doctrine.
  • Integrated and analyzed data from underwriting, claim services and clients and created loss run reports.
  • Handled novation project for clients which were brought by various underwriters
  • Assisted carriers in the transition of clients whose renewal rights were sold by Confidential Companies.
  • Investigated claim information and notified potential subrogation.
  • Reported Kemper Risk Management System performance to executive management and provided feedbacks and suggestions to them.

Environment: Rational Rose requisite pro - RUP, Use Cases, .NET, UML, VISIO, HTML, Oracle, MS Office, SQL, MS Excel, Share point

Confidential, Oak Brook, IL

Business / Data Analyst

Responsibilities:

  • Wrote test plans and test cases based on the business requirements which involved market risk analysis, asset pricing, credit derivatives, structured products, documentation, value at risk, risk and return optimization.
  • Evaluated business requirements for enterprise business application integration while delivering New / Modified enhancements.
  • Monitored progress against business functionality, requested objectives to ensure that projects meet the specific release criteria.
  • Developed requirement reports for day-to-day retail banking needs for account, online banking.
  • Worked on Cash management and data conversions.
  • Worked on Accounts Receivables, Accounts payable, financial accounts, and revenue accounting
  • Worked with marketing team in knowing what exactly bank’s client wants.
  • Highlighted any potential risks to the environment.
  • Involved in the meetings with business process owners, SME (subject matter experts), and marketing team for requirements gathering in definition stage.
  • Wrote Use Cases and produce Activity diagrams.
  • Worked directly with the software engineers to ensure clear communications on requirements and defect reports.
  • Interacted with other team’s thorough walkthroughs, teleconferences, meetings etc. to resolve various issues.
  • Validated the scripts to make sure they have been executed correctly and meets the scenario description.

Environment: Mortgage servicing, Loan monitoring, Asset management, SQL, Data Warehousing, Data Cleansing, User acceptance testing (UAT), Rational clear case, Clear quest, Use cases, UML, MS Office, Requisite Pro

Confidential, Dallas, TX

Business Analyst

Responsibilities:

  • Designed and developed risk management solutions for high risk commercial clients in the areas of commercial auto, general liability and workers compensation.
  • Handled second tier expense reserve for self-insured litigated claims utilizing general understanding of reserving philosophy and knowledge of Third Party Agreement (TPA) doctrine.
  • Integrated and analyzed data from underwriting, claim services and clients and created loss run reports.
  • Handled innovation project for clients which were brought by various underwriters
  • Investigated claim information and notified potential subrogation.

Environment: Rational Rose requisite pro - RUP, Use Cases, .NET, UML, VISIO, HTML, Oracle, MS Office, SQL, MS Excel, Share point

Confidential

Business / Quality Analyst

Responsibilities:

  • Analyzed surveys of actual users and gave technical inputs in business meetings.
  • Held meetings and JAD sessions with business process owners, SME (subject matter experts) and the marketing team for requirements gathering during the definition stage.
  • Created technical documents for software and hardware architecture.
  • Created functional specification documents based on customer requirements.
  • Compiled the requirements, developed the process model and detailed business policies and modified the business requirement documentation.
  • Created Use Cases, Activity diagram, Class diagrams and workflow process diagram.
  • Worked with Human resource information system for data entry and data tracking.
  • Worked on generating class diagrams and Business flow Diagrams.
  • Extensively used MS Excel in creating charts and tables for the data collected.
  • Created technical documents and led power point and VISIO presentations for the development of financial and technical applications for the purpose of the departmental user-base and for audit.
  • Did UAT Testing (Beta-testing) for the previous release of the product after it went live.
  • Used Test Director for logging and tracking defects.
  • Analyzed team performance with the QA manager and implemented the changes in order to improve the efficiency of the entire team.
  • Worked on the property and causality system of the company.
  • Increased process efficiencies across departments by spearheading the implementation of the System development life cycle software development methodology.
  • Participated in weekly meetings and discuss modification request with management team.

Environment: Java, J2EE, JSP, XML, MS Visual Basic, MS Office Suite, MS Visio, PL SQL, SQL, Windows XP/2000, WinRunner, LoadRunner & TestDirector

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